Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 543 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 543 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered masks on 15/05/2020 and despite repeated requests and excuses they finally arrived on 27/06/2020 of course blaming the virus. By the time I received the end is in sight. But they still state that delivery is 3-5 days. So what sort of outfit are they???. AVOID AT ALL COSTS. COMPLETE RIP OFF MERCHANTS.”

Helpful Report

Posted 4 years ago

“Easy life are beyond terrible. Ordered via phone was told items are in stock. Their website said items in stock. Delivery date 9/6/20. Nothing Tried phoning no one to answer, phone is cut off But If you ring to order something you get through Straight away. I have just had a phone call from easylife saying as an existing customer I am entitled to a discount, how can they have the bare faced cheek to phone me to make an order when they cannot answer a customer service call. Woman today could not help me with my existing order. It all beggars belief. I emailed them 3 days ago to cancel my order with a request to email me back acknowledging my cancellation. I have not heard from them. Easylife is the worst company I have ever had the misfortune to deal Just read the drop down form It is not applicable. As my order has yet to be sent”

Helpful Report

Posted 4 years ago

“Made an order on 10th June - 2 weeks later item still shown on their tracking as 'waiting to be picked'. The only response given by customer services was they are busy due to Covid-19. I am sorry we are all in the same boat with that. Easylife should make it clear their 3-5 day delivery period is being ignored but no, they took the money and to date have not even 'picked' the goods for delivery - I would avoid any purchases from them and could not in all good consciousness recommend them. Please take time to read other reviews I didn't.”

Helpful Report

Posted 4 years ago

“Expected delivery date of order was 11th June, received email on 14th June saying order had been dispatched also given a reference no to track delivery(Royal Mail). Still waiting for delivery can't contact via phone as always to many waiting, the twice I was connected I was no 49 in the queue, disconnected when no 35 and the second time I was no 199 with a 93 minute wait. The reference number for tracking delivery is incorrect and can't be used.”

Helpful Report

Posted 4 years ago

“Pray on the elderly”

Helpful Report

Posted 4 years ago

“Wouldn't even waste my time writing a review that are that bad!!!! Wouldn't touch them with a barge pole. Shocking, can't get in touch, no reply to emails, no delivery, their promises are totally worthless”

Helpful Report

Posted 4 years ago

“Ordered an item on 10 April received 10 May damaged and unusable. Tried to get through on phone - impossible. Emailed 12 May - no reply to this day! Eventually spoke to operator on 22 May and told to return would replace NOT refund. Courier picked up 26 May - not received confirmation of receipt. They have charged me. Tried to get through on phone - impossible. Emailed again - no reply. If you telephone to place an order - they reply pdq. Don't even deserve ONE star for customer service and query handling!!!”

Helpful Report

Posted 4 years ago

“Bought hedge that was advertised as very light. As have arthritis in wrists, not suitable. Trying to return it is a nightmare. When phoning returns always told after a long spiel that you are 100 plus in queue. Have emailed but they do not reply.Have sent letter which they replied to asking if i had a printer. Replied straight away but have been ignored.They do not know the meaning of Customer Service.”

Helpful Report

Posted 4 years ago

“Ordered a comb on the 1st June and still not received on the 20th !!”

Helpful Report

Posted 4 years ago

“Like so many other people, my order was placed on 3 May, allegedly despatched on 13 May (when my credit card was charged) but nothing received despite emails, unanswered phone calls and a complaint letter sent recorded delivery. They blame the fallout from the virus but have the gall to bombard me with catalogues saying "Covid 19 - we are delivering as normal". Totally unacceptable and disreputable.”

Helpful Report

Posted 4 years ago

“What can I say except to agree with all the bad reviews. Ordered goods weeks ago, still haven't arrived, impossible to get through on phone, no answer to emails, just recorded messages blaming the virus. Well they seem to have plenty of people available to mail out catalogues so why can't someone answer the phone or write an email? Avoid this company, do not do business with them!”

Helpful Report

Posted 4 years ago

“I ordered goods on line, which were in stock. Goods never arrived. Checked my account said item was out of stock due 30/6. E mailed them no reply!! No luck with customer support. Checked my account today goods not due until 3 July. Again couldn’t connect with customer support. I now want to cancel and of course that is easier said than done. This company is misleading the customer and is paramount to fraud. I shall be contacting Trading Standards.”

Helpful Report

Posted 4 years ago

“Wish I had read reviews before ordering. Exactly the same problems as everyone else. Ordered face masks, in stock promised delivery within 3 days, 3 weeks later am still waiting. And looking at these reviews will continue to wait! Customer service doesn't answer their phone, but did get a call from easylife trying to sell me a 'special promotion'.”

Helpful Report

Posted 4 years ago

“I would not buy anything from this com . They took £1.99 from my account for no reason it's discussing .i want my money back”

Helpful Report

Posted 4 years ago

“I will not buy from this company again they are useless, never deliver on time and customer Service just email blaming Covit -19 yet stating the delivery is normal. Delivery costs are exceptionally high!!”

Helpful Report

Posted 4 years ago

“Ordered goods May 19th still not received them and don't answer calls will take this to police as they are taking money but not delivering goods so it's a fraud issue”

Helpful Report

Posted 4 years ago

“I ordered a pack of 50 surticaria masks which cost £39.99 When the parcel arrived all that was enclosed 30 masks charged at 50 price. Could not get in touch by the telephone so they either owe me a refund or send the rest ordered most disappointed”

Helpful Report

Posted 4 years ago

“Cashed my cheque 10 days ago and not heard a word from them. Phone can't get through don't reply to e-mails. Let's all go to their address and get answers.”

Helpful Report

Posted 4 years ago

“Customer service is none existent. Try to phone and you are repeatedly cut off. Items ordered have been in stock every day since they were ordered on 07/06/2020. Clearly state a 3 day turn around for delivery. Clearly states on front cover of brochure Corona Virus - We are delivering as usual. Last week part payment for my order was showing on my Credit Card. Now today no entry whatsoever. So what's going on ?. Can't get a reply at all”

Helpful Report

Posted 4 years ago

“I placed an order on the 12th of May ,and I am still waiting, the goods should have been arrived by the 6th of June & 41/2 weeks later I'm still waiting, It is impossible to get through on all phone lines. Only today I received a fmsbrochure if you cannot deliver goods why are you still offering the same items”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 543 reviews