Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 550 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have had same experience as all the other poor people let down badly ordered surgical masks waited a long time two days later received another order of masks and have been charged twice. Sent back second order ,e-mailed ,rang several times ,no joy ,no refund, take note anybody thinking of buying from these people, be warned you could regret it !!”

Helpful Report

Posted 4 years ago

“I order face masks and despite e mails was unable to contact this company regarding delivery. Phone calls were impossible with always a waiting time of 8 or 9 people in front of me. Eventually after one month from 25th of a May when I ordered the items they turned up. One was faulty but I was reluctant to return it as it would have taken forever to receive a replacement. Worst customer service I have ever encountered.”

Helpful Report

Posted 4 years ago

“My order went in on the 16th of June / turn around 3 days - I've had automated emails talking about delays and on 26 June I was told the goods were on way and that they could be tracked. The tracker did not work. 5 days later - nothing has been received. I contacted customer services and got an autmomated email saying that they were experiencing delays. The 'phone lines were jammed and I was asked to call back later. I triend their order line and got through in 3 minutes. The order line is in South Africa. Naturally she could not help, but intereseting that they are still taking orders. Don't bother to put an order in would be my advice!”

Helpful Report

Posted 4 years ago

“They took my order, didn't deliver, then when I canceled the order, they charged my card. Customer service wont pick up the call - they just cut you off. Emails aren't answered. I have called 7 times, and emailed 4 times and got no response at all. Don't use them as you won't get the goods or your money back.”

Helpful Report

Posted 4 years ago

“Money taken from my account for something I knew nothing about have spoken to a member of staff who said it was a mistake,not going to ever use this company again”

Helpful Report

Posted 4 years ago

“I am giving them 2 star reason being I've been ordering from this company for a couple of years & never experience any problems before until recently. I order a ladder for my father, unfortunately it was too heavy & items missing. Tried calling them on several occasion and was waiting up to 20mins before getting disconnected. Emailed them still no response. I have now return the goods by Hermes . Still no sign of a return very disappointed. Spoke to my credit card company and they advise I will have to wait 30days before they can look into this.”

Helpful Report

Posted 4 years ago

“Ordered masks on 15/05/2020 and despite repeated requests and excuses they finally arrived on 27/06/2020 of course blaming the virus. By the time I received the end is in sight. But they still state that delivery is 3-5 days. So what sort of outfit are they???. AVOID AT ALL COSTS. COMPLETE RIP OFF MERCHANTS.”

Helpful Report

Posted 4 years ago

“Easy life are beyond terrible. Ordered via phone was told items are in stock. Their website said items in stock. Delivery date 9/6/20. Nothing Tried phoning no one to answer, phone is cut off But If you ring to order something you get through Straight away. I have just had a phone call from easylife saying as an existing customer I am entitled to a discount, how can they have the bare faced cheek to phone me to make an order when they cannot answer a customer service call. Woman today could not help me with my existing order. It all beggars belief. I emailed them 3 days ago to cancel my order with a request to email me back acknowledging my cancellation. I have not heard from them. Easylife is the worst company I have ever had the misfortune to deal Just read the drop down form It is not applicable. As my order has yet to be sent”

Helpful Report

Posted 4 years ago

“Made an order on 10th June - 2 weeks later item still shown on their tracking as 'waiting to be picked'. The only response given by customer services was they are busy due to Covid-19. I am sorry we are all in the same boat with that. Easylife should make it clear their 3-5 day delivery period is being ignored but no, they took the money and to date have not even 'picked' the goods for delivery - I would avoid any purchases from them and could not in all good consciousness recommend them. Please take time to read other reviews I didn't.”

Helpful Report

Posted 4 years ago

“Expected delivery date of order was 11th June, received email on 14th June saying order had been dispatched also given a reference no to track delivery(Royal Mail). Still waiting for delivery can't contact via phone as always to many waiting, the twice I was connected I was no 49 in the queue, disconnected when no 35 and the second time I was no 199 with a 93 minute wait. The reference number for tracking delivery is incorrect and can't be used.”

Helpful Report

Posted 4 years ago

“Pray on the elderly”

Helpful Report

Posted 4 years ago

“Wouldn't even waste my time writing a review that are that bad!!!! Wouldn't touch them with a barge pole. Shocking, can't get in touch, no reply to emails, no delivery, their promises are totally worthless”

Helpful Report

Posted 4 years ago

“Ordered an item on 10 April received 10 May damaged and unusable. Tried to get through on phone - impossible. Emailed 12 May - no reply to this day! Eventually spoke to operator on 22 May and told to return would replace NOT refund. Courier picked up 26 May - not received confirmation of receipt. They have charged me. Tried to get through on phone - impossible. Emailed again - no reply. If you telephone to place an order - they reply pdq. Don't even deserve ONE star for customer service and query handling!!!”

Helpful Report

Posted 4 years ago

“Bought hedge that was advertised as very light. As have arthritis in wrists, not suitable. Trying to return it is a nightmare. When phoning returns always told after a long spiel that you are 100 plus in queue. Have emailed but they do not reply.Have sent letter which they replied to asking if i had a printer. Replied straight away but have been ignored.They do not know the meaning of Customer Service.”

Helpful Report

Posted 4 years ago

“Ordered a comb on the 1st June and still not received on the 20th !!”

Helpful Report

Posted 4 years ago

“Like so many other people, my order was placed on 3 May, allegedly despatched on 13 May (when my credit card was charged) but nothing received despite emails, unanswered phone calls and a complaint letter sent recorded delivery. They blame the fallout from the virus but have the gall to bombard me with catalogues saying "Covid 19 - we are delivering as normal". Totally unacceptable and disreputable.”

Helpful Report

Posted 4 years ago

“What can I say except to agree with all the bad reviews. Ordered goods weeks ago, still haven't arrived, impossible to get through on phone, no answer to emails, just recorded messages blaming the virus. Well they seem to have plenty of people available to mail out catalogues so why can't someone answer the phone or write an email? Avoid this company, do not do business with them!”

Helpful Report

Posted 4 years ago

“I ordered goods on line, which were in stock. Goods never arrived. Checked my account said item was out of stock due 30/6. E mailed them no reply!! No luck with customer support. Checked my account today goods not due until 3 July. Again couldn’t connect with customer support. I now want to cancel and of course that is easier said than done. This company is misleading the customer and is paramount to fraud. I shall be contacting Trading Standards.”

Helpful Report

Posted 4 years ago

“Wish I had read reviews before ordering. Exactly the same problems as everyone else. Ordered face masks, in stock promised delivery within 3 days, 3 weeks later am still waiting. And looking at these reviews will continue to wait! Customer service doesn't answer their phone, but did get a call from easylife trying to sell me a 'special promotion'.”

Helpful Report

Posted 4 years ago

“I would not buy anything from this com . They took £1.99 from my account for no reason it's discussing .i want my money back”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 550 reviews