Easylife Group Reviews

Name: Easylife Group
Rating: 1.16

1.2 Rating 550 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

Questions

Metrics

1.2

Based on 550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

Write Your review

Tell us how Easylife Group made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience is similar to other 1 star reviewers below. Placed order 3/7, email to say it had been dispatched on 7/7, credit card charged the same day. Still not arrived. Sent email 23/7 received auto reply blaming everything on Covid 19 but assured me that my credit card would not be charged until the order had been dispatched!!!!!! However, the worst thing is that I received an email from Easylife on 22/7 saying that they have face masks available and I can order them with 15% off. I do no understand how Easylife can be canvassing for other orders when they are not fulfilling the orders they already have.”

Helpful Report

Posted 4 years ago

“Like the other reviewers I too find Easylife support abysmal. After much wrangling and waiting my order eventually arrived but was short of an item priced at £29.99. The full amount of my order however had been withdrawn. Phoning is useless and all emails have gone unanswered. I have been robbed and want some answers.”

Helpful Report

Posted 4 years ago

“Rubbish service ordered goods early June still waiting.can't get through on phone or internet.stay clear ofthem.”

Helpful Report

Posted 4 years ago

“I have put a review on Trustpilot ,all I can say is don’t use this company in all of my 71 years this is the worst company I have had to shop with ,avoid them like the plague.”

Helpful Report

Posted 4 years ago

“Placed an order, they took my money but no goods have arrived after 6 weeks. They dont answer the phone and dont reply to emails. Have heard many stories now of elderly people waiting months for their goods.”

Helpful Report

Posted 4 years ago

“Your company stinks ordered things early June still nothing.can't get through iPhone or email.if you do you are pushed polar to post .DO NOT USE THEM.”

Helpful Report

Posted 4 years ago

“I would have give it 0 review but i couldnt. I placed two seperate orders and the cancel them both for no reason. I spend over 2 and half hours trying to sort it out. I thought i had it sorted then the cancelled the orders again. They havent a clue. Would not recommend anything but easy. Its a joke”

Helpful Report

Posted 4 years ago

“Ordered and paid for 8 Fuchsia plants in mid May; told they would arrive early June because of Covid delay; chased in mid June to be told they had been dispatched by Hermes in early June. The tracking number given did not exist. Money taken in May. Chased again mid June with no success. Today I received the first of my dispatches - with an apology that 2 of my Fuchsia plants of £4.99 had been replaced with 2 dwarf marigolds!!!! - hardly like for like!! A derisory insult. There is no way to make a complaint or to get a decent response - or to speak to anyone who is willing to listen and rectify a problem - never again”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM EASYLIFE! Made an order for face masks on 4/7/20, (quite important you would think being we are in our 80's!) however it is now 21/7/20! We have had no word from them, they do not respond to emails, you can't get through to customer service as you are generally 100th in cue and after 40 minutes it usually cuts off! Of course you do get through to new order line much much faster but then they transfer you to the customer services who are non existent! Getting nowhere and until I get the masks, we dare not leave the house!”

Helpful Report

Posted 4 years ago

“Please do NOT use this company. Absolutely terrible customer service. Placed my order on 2nd June 2020 and my credit card was debited that day. Emailed their Customer Support team several times and they have not replied to any of them. Cannot get through on the phone. Then received an email on 7th July 2020 saying my order had been despatched. When I track the parcel with Hermes, they say they are still waiting for the parcel from Easylife - it is now 16th July !!! We all accept that these are unprecedented times, but their assertion that credit/debit cards are not charged until items are despatched is totally untrue. I have used Easylife for many years but will never use them again and would suggest no one else does either.”

Helpful Report

Posted 4 years ago

“omg. do not use this co they ripped my elderly mother off. they take money off your card re motorpool. be warned!!!!!”

Helpful Report

Posted 4 years ago

“I am absolutely fuming and wish I had read this page full of complaints weeks ago. I did an online order for face masks on 5th July. My money was taken out of my account on 8th July. I received the email on 9th July saying my order had been dispatched. It is now July 18th. Where is my order. I tried to get hold of someone on the phone loads of times yesterday, but no success. So sent them an email. I On top of that the company have taken even more money out of my account. It remains to be seen whether they reply to my email. The only thing I can do now is to see someone at my bank and hope I can get my money back. I am so angry. They don't deserve the 1 star I have given them.”

Helpful Report

Posted 4 years ago

“Order placed weeks ago initiall email accepting order phoned to chase was told one item was out of stock but was due in on 10 th July we agreed to give it till a few days after that and 17th July still no order or email. Why send brochures out if you cant fulfill the orders? Very disappointed”

Helpful Report

Posted 4 years ago

“Waiting for a parcel ordered 9 weeks ago tried calling THEM, 94 callers in front of me. Wish I had read the reviews. STAY AWAY FROM THIS COMPANY”

Helpful Report

Posted 4 years ago

“Oh dear just read some reviews as l am awaiting my first order from easylife. I was expecting it to arrive any day!! but after reading the reviews l am no longer convinced it will arrive at all, If this company is that bad.”

Helpful Report

Posted 4 years ago

“I ORDERED ON 26 MAY AS YET ONLY RECEIVED 1 ITEM IT IS A WASTE OF TIME RINGING AS IT TAKES 1 HOUR OR LONGER TO GET TO SPEAK TO ANYONE AND ALSO COST MONEY AS IT IS NOT A FREE PHONE NUMBER I HAVE ALSO SENT EMAILS WHICH DO NOT GET A REPLY TO”

Helpful Report

Posted 4 years ago

“Phoned an order through on 1 JUNE.STILL WAITING FOR DELIVERY OF ANYTHING !!!! This is now 16th of JULY !! I will NOT be buying anything ever again from this shower of INCOMPETENT PEOPLE !!!! I phoned them to ask why my order has not been sent. After 10 MINUTES on the phone I received a recorded message to say "Sorry we are too busy " I would not give them HALF A STAR in business !!!!!!”

Helpful Report

Posted 4 years ago

“All I did was go onto their website to get a phone no, so that I could chase a long-overdue delivery for a 95-yr old friend. That triggered a pushy email from them wanting me to make an order. My email chasing the order was met with a nonsensical reply from Sinead in the Customer Experience Team (note they don't go under the usual name Customer SERVICE, which would clearly be a misnomer). If this is a bona fide company, then it's a shambles and there's no way on this earth that I'd place an order with them.”

Helpful Report

Posted 4 years ago

“We placed an order by post with an accompanying cheque on 8th June. The cheque was cashed by Easylife on 23rd June. Today is 16th July, and no goods have been delivered. We cannot find out where these goods are because Easylife have made themselves uncontactable. I've tried for 7 days to get in touch by telephone. Each time an auto reply says the lines have to be shut down because the volume of calls is too many. The Customer Service number is one of those that is overwhelmed apparently. However, the only number that you can reach is the Order Dept. who will take your order. Therefore you have time to take orders , time to bank our money, but do not have any staff to talk to when it comes to finding out where a delivery is for an order placed 38 days ago. I understand the Covid complications, but Covid hasn't prevented you from cashing my cheque has it? It really is appalling, and such a shame since as a regular customer we've had good service in the past.”

Helpful Report

Posted 4 years ago

“I ordered items from Easylife on 26/06/20. On 09/07/20 Easylife debited my account as the items were despatched To date I have not received the items. The Easylife Support line always has a high number of calls and requests a callback. Emails to the support address gets an automated "we are extremely busy etc" This company needs looking into”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 550 reviews