Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,089 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,089 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sold an item of furniture for $100 and eBay paid me $72.88, which means eBay charged fees of $27.12 on a sale of $100 which equates to a whopping 27.12%. That is daylight robbery. I will never use eBay to sell anything EVER again. Nor should you!”

Helpful Report

Posted 6 months ago

“I am extremely frustrated with eBay as a seller. Despite being a loyal and honest seller for years, the platform has continuously failed to provide adequate support and protection. I recently encountered multiple instances where buyers exploited the system, filing false claims and demanding refunds for perfectly described and shipped items. eBay's resolution process is biased towards buyers, disregarding clear evidence I provided to support my case. I lost both the items and the money, with eBay offering no real recourse. Additionally, the fees have become exorbitant, eating into any potential profits, making it almost impossible to run a viable business. The listing and shipping processes are clunky and outdated, and their customer service is virtually non-existent, with long wait times and unhelpful responses when you finally get through. Their algorithm also unfairly buries listings from smaller sellers, favoring big businesses and making it harder for independent sellers to compete”

Helpful Report

Posted 6 months ago

“I lost over $480,000 to this scam broker, and I was looking for a way to recover my money back until the day I came across people testifying on how Mrs. rose help them recover their money back, I did not waste any time I quickly contacted her she told me to drop the required information which I did after that, I did not here from her, after two days she contacted me told me to check my wallet and to my surprise my money was recover back to my account, I promise to tell the world how she help me recover my money back, Contact EMAIL :: rose_hoover_90_@_gmail_com”

Helpful Report

Posted 6 months ago

“Horrible customer service when you have issues as a seller. They stole my funds by giving a buyer an undeserved refund of $230. The buyer got his item (that was really late) and his money back. I lost my money, the item and the time and money I spent to ship the item to him. I feel scammed after being a seller for over 20 years.”

Helpful Report

Posted 6 months ago

“I had been a good customer for 4 years and I bought many items over these years. But sometimes I had either delivery people deliver my orders to the wrong address or sellers sending them tithe wrong address far away from my address all claiming it was delivered to me. Or as recently use a wrong tracking number, when I clicked on to check my tracking it took me to Amazn.com and it said, Sorry we can't find that package! I sent several messages to this seller and I first asked them to please let me know if the balls on the end of the curtain rod can be removed and put back on because I noticed the openings of my curtains were small, but they never answered me but shipped it right away instead. I also sent messages to them about the tracking number being wrong but they never responded to this either. So I sent an email to the Better Business Bureau and I called The Federal Trade Commision and made complaint reports. I also posted this on ebay's buyer community but unfortunately the people who responded to my posts weren't the kind helpful people who responded to the many posts over the years about the fake tracking number scam. I also contacted ebay about this too, but unlike in the past they usually sent me a message back in other cases when there was a problem like their site saying my item was delivered but it wasn't delivered to my address, and they usually said that if the seller doesn't respond in several business days they will step in and I usually got a deserved refund but they didn't even respond at all this time. I eventually not that long afterwards did get my curtain rod delivered to me and I let the seller, eBay and The Better Business Bureau and The Federal Trade Commission know this. I recently got a shocking upsetting email from ebay saying that I was suddenly unfairly suspended indefinitely without any real explanation or warning! I did get about 4 refunds recently but there were some problems with some items, I also tried to cancel a few items before they were even shipped yet buy ebay wouldn't let me so the sellers gave me a refund. I really thought the suspension email was a spam email until I went to my account and all it said was xxxreasonxxx and claimed that I violated their site's rules but never said how. My last communication was in messages with a seller who offered and gave me a refund was friendly and I thanked them very much as I always did.”

Helpful Report

Posted 6 months ago

“Shocking customer service”

Helpful Report

Posted 7 months ago

“It’s time to boycott eBay international for not doing there jobs properly also they don’t even care about us as paying customers the only way for a company to be shutdown is to speak truth where paying for something we don’t even have”

Helpful Report

Posted 7 months ago

“Ebay sucks. It's gone downhill completely. Their customer service is horrible. Not to mention how now when he sells up on eBay you have to share it in order for people to view it. Over 75% of stuff sold on eBay. Comes from China and you can get it twice as cheap on temu or wish. And if you're a seller, you might as well sell on Facebook marketplace. You'll do a lot better. At least they have better customer service and take care of both their buyers and sellers. Unlike eBay.”

Helpful Report

Posted 7 months ago

“Sold a camera worth £800 for £615 then was charged £180 for sale and 2 days promo.Pressed prom button to find more details and instead when active straight away with no way of stopping it. Even if u want promo the cost is disgraceful.Infact ebay fees are extortionate and why I will never sell on the site again,so if you don't want to be out of pocket by this gready firm do not use like many people warned me which I should have heeded their advice.”

Helpful Report

Posted 7 months ago

“Paid for an order on Ebay with a credit card. All of a sudden I am getting scam calls and there were 3 fraudulent charges from the state of Alabama. Whoever the thief was charged at Domino's and Burger King restaurants, of all places. Goodbye Ebay!”

Helpful Report

Posted 7 months ago

“Ebay believes the customer is always right. Buyers are protected from scam sellers, but unfortunately, it does not work the other way around. If you are a seller getting scammed by a buyer, there is not much you can do about it. It's a site for dishonest buyers. Sell elsewhere!”

Helpful Report

Posted 7 months ago

“Sold so reproduction shirts on ebay. Kept getting another member reporting me. Anyway sold some authentic shirts and ebay banned me for 10 days. After 4 days ebay wiped my account because of my listings which ate all brand new with tags from the stadium store. They've wiped negative feedback I've left on a sellers pages who's got more negative than positive. I believe the platform is one big scam and not run properly. Banning me for not enough description is pathetic and whilst on a ban suspending my account. Keep your account I don't wanna sell on it anymore like lots of people that have had enough of the platform. Used to be great about 10 years ago. Absolute joke now”

Helpful Report

Posted 7 months ago

“my hitch weight distribution #1000 lbs. is missing 11 parts this is holding up hauling a trailer need these parts ASAP.”

Helpful Report

Posted 7 months ago

“my hitch weight distribution #1000 lbs. is missing 11 parts this is holding up hauling a trailer need these parts ASAP.”

Helpful Report

Posted 7 months ago

“It won't let me sign in to purchase items.”

Helpful Report

Posted 8 months ago

“DO NOT SELL ON EBAY AS A BUSINESS - We started to sell products all with no issues and fulfilled on time, no complaints and then the account was suspended for no reason - they were unable to provide the reason or reactivate the account but were quite happy to retain all of our money which in any other circumstance is theft.”

Helpful Report

Posted 8 months ago

“Agents all gave me incorrect advice in dealing with a customer who ripped the item I sold her (after the 30 days), they said I could remove her nasty negative feedback but then changed their minds, said it's her opinion. Will close my account after 20 years now, such awful customer service.”

Helpful Report

Posted 8 months ago

“I had my eBay account for 22 years. Recently my bank account was fraudulently accessed twice. Not from information on a debit card but from the banking information I provided for eBay selling payout. I just called an eBay representative and told him I wanted to delete my banking information and he was more than happy absolutely ecstatic to close my 22-year account.! That tells me there's an issue!. Speaks volumes to me. I had a 100% seller rating. That's all washed down the drain now!. You've been fair warned!. I would not even purchase anything from eBay ever again!”

Helpful Report

Posted 8 months ago

“Ebay is no longer what it used to be!!! I´ve been a regular vinyl record buyer on eBay for years but eBay is NO longer what it used to be!!! As a prove; many records sellers/shops have disappeared or stopt their business. Too expensive and not trustable anymore! A shame...”

Helpful Report

Posted 8 months ago

“I had a dreadful experience with ‘Hand Picked Threads’ and would never risk purchasing from them again . I am not allowed to appeal the sellers decision not to refund ( no reason given ) and my negative review has been removed from the site . No explanation for that either .”

Helpful Report

Posted 8 months ago

Ebay is rated 3.1 based on 4,089 reviews