Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,080 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sellers change delivery options when it suits them, this is not acceptable to me but is fine according to eBay, 10 year customer gone as customer service in the Philippines are useless.”

Helpful Report

Posted 2 years ago

“I am so disgusted with ebay that I have started the account closure procedure. Absolutely crazy to keep selling on such a site. The commissions are very high and as a seller you have no protection. I leave aside all the cases of people who tried to scam me with the excuse of the object not received (when the tracking shows the opposite) or object not according to description. Scammers are everywhere: what is not acceptable is that ebay takes zero actions against scam attempts or verbal assaults, despite lots of evidence are provided. The straw that broke the camel's back was the case of an American, who bought a football shirt from me, and already the day after the shipment, started to send an avalanche of messages about the status of the shipment, becoming message after message violent and intimidating. At some point I stopped responding and in response I received negative feedback (with insane language even there) basically 2 days after I sold the item. I reported the customer to ebay and asked them to remove the negative feedback and take action against this user. They did nothing. I saw on the page of this person (who is also a seller) two negative feedbacks within a week (one also complained about the aggressive / intimidating tone of the user). So this is repetitive, not a single episode. Ebay will definitely do something I thought. Result? After a week the person in question no longer had negative feedback and was with 100% positive feedback. Ridiculous... Ebay has no standards, as long as you pay your commissions you can be the worst scammer, you won't suffer any consequences. I am attaching photos with some nice free offenses and threats received and for which ebay has not done (and will not do) anything”

Helpful Report

Posted 2 years ago

“I am so grateful that Maurice was the Agent who helped me with my purchase, today. He was professional, courteous, capable, patient and Customer Service Oriented. He went that extra mile to reassure me that what I had trouble ordering would be sent and delivered. Thanks EBAY for acknowledging Maurice as part of your STELLAR Team.”

Helpful Report

Posted 2 years ago

“ebay stole from me. i sold a computer screen. 3 days after paying customer opened a case that he did not receive. ebay suspended me 1 day later and then customer received 1 day later. ebay are thieves and customer service just say bye to me.”

Helpful Report

Posted 2 years ago

“Listed eleven items and blocked FIFTY FOUR scammers in three weeks…ABSOLUTE NIGHTMARE And the instructions given by ebay was different every time and useless NEVER AGAIN”

Helpful Report

Posted 2 years ago

“The eBay money back guarantee is junk. What it’s supposed to do and how I used it: It’s supposed to instill a level of trust so that you can quickly make a purchase for something that you would otherwise spend more time thinking about or may not purchase at all. You think, there’s some slight risk, but eBay has my back. What actually happens: I bought a pair of New Air Jordans. There was no defect noted in the description, but pics were limited. So I bought. The sneakers passed the authenticity check, but when I got them there was a big black blemish on them and the texture was also worn down. I notified eBay right away, followed their process, and sent them detailed photos. They basically told me that I’m stuck with them and they won’t do anything because from their perspective they passed authenticity check and the seller has no returns marked. Two problems here .. 1) there is no sense of quality check with the authenticity check and 2) even though their policy says the money back guarantee has you covered for sellers that don’t accept returns, they will not honor it. Shop with caution. You may get swindled .. by a seller and by eBay.”

Helpful Report

Posted 2 years ago

“Do not use Ebay. They ban users at whim, and do not explain why. Use other sites. They charge extortionate fees to sell items too. They banned me for no reason stated.”

Helpful Report

Posted 2 years ago

“Ebay packlink with Hermes did not deliver an item I sent to a buyer.£46.00 I have lost.!The parcel was lost that is all they say, no insurance was paid to me.So where is my parcel I posted it on good faith & paid ebay packlink &6.00”

Helpful Report

Posted 2 years ago

“eBay is not functioning properly. You can still order but you can't request a return. They need to get their act together. Very annoying and time consuming. ☹️”

Helpful Report

Posted 2 years ago

“Started selling on Ebay in 2001. There were NO .30 cent insertion fees and you did not have to pay 12.5% on item price plus gd shipping fees. If I buy an item at a yard sale for $5.00 and charge $10 on Ebay and charge $6.00 to ship it. I have to pay the .30 cents, $2.08 ebay takes,, $1.50 for shipping supplies (boxes are expensive), MY TOTAL PROFIT IS 1.08. YEAH, A WHOLE DOLLAR. Thinking of selling another website.”

Helpful Report

Posted 2 years ago

“They have no time for sellers. All protection is for the buyers. You can create claims of damage without proof, write lies in the feedback and ebay will do NOTHING. I have been lied about before and ebay have done nothing but stand behind the feedback.”

Helpful Report

Posted 2 years ago

“I'll never buy from Ebay again. The merchandise I bought, made in China, is not working. And now it's impossible to return it for a refund.”

Helpful Report

Posted 2 years ago

“The worst company imaginable to deal with. If, by some minor miracle you actually get to speak to a real person, they don't listen or attempt to resolve problems, they just give stock, scripted replies.”

Helpful Report

Posted 2 years ago

“I've ordered on two occasions via eBay. And on both occasions I never received my items. And was not given a refund. If you want to lose your money? Go ahead and order from these thieves”

Helpful Report

Posted 2 years ago

“EBay plays god!! Sold item for £70 eBay took £10 I used my last £15 to pay for next day delivery. Almost a week my bank is still in over draft eBay hold the funds. I have removed all my listings and next I will be taking legal action against eBay. DO NOT SELL ON EBAY UNLESS YOU ARE RICH!”

Helpful Report

Posted 2 years ago

“Listed an item large item as collection only, buyer paid and didnt realise. Asked me to cancel. noticed that the refund amount was more than the sale. Ebay told me I dont get the 30p listing fee refunded and theres nothing i can do about it. I felt that the representative wasnt polite on the call either. The thing that made it worse is that because they had initiated the payout for the item, it hadnt reached my account so they was unable to refund directly. Therefore to cancel the order I had to add a debit card and pay by that. Overall very unhappy with how they are now”

Helpful Report

Posted 2 years ago

“I'm a businessman and my company rely's on accurate product and seller information. after numerous screwed up orders and ripp offs I refused to do any more business with them for years. a few months ago I received an email from ebay saying that they have made a lot of changes to their system to prevent fraud and theft. This is my second order since receipt of said email and already I'm dealing with fraud. the selling party has already lied and did not have the product he was selling in his possession and the product has been delayed past the point of my vacation departure, and since they chose to notify me that returns and cancelations are not available only after the order was placed, I feel really defrauded now and don't want to buy a second item nearer to me to go on vacation with. Buyer beware I spent hours online to find the product here in the United States and shipping dates to correlate with my planes. Thanks EBAY I see you still allow tricksters to operate in your relm with impunity. I can't even get a tracking number because apparently the product shows it hasn't even shipped yet.”

Helpful Report

Posted 2 years ago

“Been on eBay since 2003 with 100% positive Feedback and above average seller rating and found out my money was put on hold until delivery was made. Could understand if I had a dodgy history or was new. Joke of a company and closing my account.”

Helpful Report

Posted 2 years ago

“I Joined Ebay way back in 1997 . I'm one of the original customers. I sold an item this past weekend, and Ebay charged me 12.5% of my FInal Sale. I wasn't aware of this until after I completed my sale. Absolutely rediculous. Going forward, I will never sell anything on Ebay ever again. This is obsurd, and again , absolutely Unacceptable. I also feel bad for the people that sell items that are in expensive. If you sell something for 10$, and ebay gets 12.5% of this sale, and it costs the seller say - 5$ to ship the item to the buyer. . . . . WHAT ARE WE DOING HERE ? ! I Hope people learn from my post, and never use Ebay for Selling ! It's a complete rip off. It's not worth it. Trust me. I've been a customer since the beginning of Ebay.”

Helpful Report

Posted 2 years ago

“Ebay only makes money from Sellers. So when sellers rip you off or fraud or lie, Ebay will side with them on every appeal. They DO NOT guarantee anything. They say they do but when you try and collect they side with Seller. And if you think using PayPal helps, it does not. Paypal will side with EBAY on every decision they make, so you have NO RECOURSE. It is a big scam and I would not use unless you are prepared to get ripped off and take the loss. Too bad, it used to be a pretty good place, now they make Craigslist look like a safe place.”

Helpful Report

Posted 2 years ago

Ebay is rated 3.1 based on 4,080 reviews