Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a crummy place, I use to like shopping there, but find it's nothing but a big rip off. When I pay off what I owe that is it.”

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Posted 3 years ago

“eBay is a joke there needs to be a new wave for sellers and buyers with fair platform for all charging over 10% is too much should never be over 7% max plus they have additional fees unknown fees shipping fees there really is no break you are not in control and don't get fair compensation sell for loss and then the federal taxes after $600 so idk how I'm supposed to be positive in profit or comments”

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Posted 3 years ago

“Ebay helping bad sellers to defraud customers, It is now a common practice to find the sale price of an item as an example $100 and its shipping cost is $150-$250 !!! 90% of the products for sales are fake, and the seller is listing specifications his product has nothing of them. The product are fraud and garbage , sometimes come broken or used and to return takes forever, if the seller respond to you !! Warranty is flawed and whenever the product break down, seller will never ever replace it or give you your money back !!! Ebay is a trashy company should go out of business becuse it is a fraud business”

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Posted 3 years ago

“I purchased item and tracking shows it was delivered but i didnt rcevied item i requested ebay for refund and ebay various time told me to contact royal mail i contacted and royal mail informed me there is no letter we can give you ebay misguided you to get letter from us i watsed my time and money. This is the message i rceived from royal mail I’ve checked the tracking records and can see your item was delivered on 26/01/2022. The GPS tracking inform ation, obtained when the item was delivered, also confirms this. I have reported this issue to the local Delivery Office and have recorded your complaint under reference 220207-003209. However, due to the time that's passed it's unlikely the postperson will remember how the item was delivered and so, unfortunately, there isn't any further information we can provide. It appears you have been misadvised by eBay; we are unable to provide the information on letter headed paper requested by them. I apologise for any further inconvenience caused but we’re unable to action this request and would refer you back to eBay for further confirmation of how to progress your claim. I’m sorry you’ve had to contact us but there is no further assistance we can provide with this request. Please be assured we’ll also speak with eBay to prevent this advice being given in future.”

Helpful Report

Posted 3 years ago

“I ordered a pair of supposedly leather pants. The seller said they were in the US, they were in China. I ordered them and they are cheap plastic. The seller said they would accept my return but I had to pay for the shipping. It is eBay policy the seller pays for the shopping if the item is damaged or FAKE. EBay will not back me on this and there is no one to speak to in customer service now. Everything is done electronically. I need help.! EBay is now not a good place to shop. You can not get any help. I contacted them through their site and it was no help.”

Helpful Report

Posted 3 years ago

“Contacted support multiple times and they were very unhelpful in getting the reason why my girlfriend's brand new account made two days ago was suspended. (she's never used eBay her whole life) I am 99.9% positive eBay thinks that she is trying to scam people with "designer" bags when in reality, goodwill -> purchase -> research -> sell for profit. Guess she is considered scamming when trying to sell puzzles and clothes and other items... at least now we have a good reason to make a website for the business or sell on platforms that are much better with support and no fees. Seriously eBay get your customer support in check and get your business model in check. 1.2 stars is actually a lot higher than what I was expecting this platform to have. If you're thinking this is great and amazing, you're in for a rough ride when eBay bans you for something they "think" is a good reason, and then do not proceed to tell you the reason why or let you speak with higher-ups to determine the solution. Even without breaking any TOS, they seem to not care so guess what neither do we. All it is, is a ticking time bomb, read through the reviews on here, how many people are actually satisfied? Why is this old outdated platform even still around when they can do this to new customers who try to buy or sell? I personally have used eBay since I was 7, selling items and games on my own that I got bored playing with as a kid, never got banned, and never had any problems. This problem doesn't even personally affect me since it isn't my account, but I will no longer ever use the platform and all their competitors are miles ahead of what they will ever be doing. Seriously, the first step in running a successful business is to value your customers and clients, something eBay has no accountability for clearly. Also, I have had instances where I have been "scammed" on eBay myself, left a bad seller review, and nothing was done, the accounts are still selling to this day I'm sure. This to me as a technical person shows incompetence at a corporate level in the business model. Everybody looking to make money selling items should try selling them locally or even with their competitors first such as grailed or honestly anything else. eBay takes their cut and all that's cool, but if they do that and then ban your account, I feel like the company is just scamming you. Try selling locally with no fees so these corporate goodies don't get a kickback from your hard work and dedication to building a reputable platform. You'll probably be happier and less stressed anyways and won't have to deal with incompetent people.”

Helpful Report

Posted 3 years ago

“Identification of passport and driving licence and birth certificate Out of order. Long standing reputation sellers should not be subject to this . Cash sales listings removed without warning when I had bids on . Because they want passport and driving licence. eBay would still get fees from a cash sale. Removing all listings with bids on , Holding payments from sales on people. Review your policy if you want seller on platform, your loosing sellers that have been with you since eBay started 1995 to 1996.”

Helpful Report

Posted 3 years ago

“Worst platform to sell items on. Seller is always screwed. Even payouts on sold items are less then the final price after exorbitant fees and mistakes on shipping. If you ship by yourself with your own label they’ll still charge you and your final payout will never match up to any thing calculated on the items you sold. 228 for an item. 28 dollars in fees. But they’ll deduct that from 205 and it’ll be 185 ish final profit. They’ll pay you out at 177. I paid shipping”

Helpful Report

Posted 3 years ago

“Worst e-commerce platform in the world Worst e-commerce platform in the world. They suspend/restrict accounts for reasons best known to them. Genuine sellers are banned without proper investigations inspite of abiding by all their terms and conditions. All vendors please stay away from eBay.”

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Posted 3 years ago

“They steal from everyone.”

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Posted 3 years ago

“I have been with eBay selling for decades and have excellent feedback. Tried to open another account today to compete with the giant sellers and the immediately suspended the account! They won’t give me a reason and we’re extremely rude. Shocking behaviour and I am going to trading standards”

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Posted 3 years ago

“Most sellers will not answer questions and misrepresent everything and pose as US sellers when they are from China. I will never buy from noncitizens of the USA. The Chinese are taking over eBay. Their human rights record is disturbing. Facebook practices price collusion and lies about having a money-back guarantee. They don't. The sellers are forced to impound their seller's fees and they pay in the rare event of honoring the money-back guarantee. Plus, eBay has a 40% discount with the USPS and the reflected suggested shipping fees are the highest profit center for eBay. They protect sellers, not buyers. Buyers can not block sellers and eBay will frequently remove negative feedback. Ebay is the most corrupt platform on the internet. I am forced to get everything in writing or I will not buy. This is a partial list of their corruption. I only buy from honest sellers. I am very local in the rate event I find a honest seller. Thank you! Ken”

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Posted 3 years ago

“Not happy when searching for something. In search bar i entered: preowned diamond ring. then clicked 'Fine Jewelry'. My results and pages and pages of -GOLD OVER or listed as Diamond, but the full description is -Diamond Simulated. This is bull, no matter how you try to narrow your search you get pages of FAKE at high prices.”

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Posted 3 years ago

“Charged me for ending a auction. I never sold but still charged me lots of money. I don't recommend selling on ebay. It is geared for the customer. They over charge for selling fees and take fees when items don't even sell!!! Switching to Facebook to sell.”

Helpful Report

Posted 3 years ago

“eBay have the worst selling rules Passport and driving licence should not be requested to sell eBay lost fees due to restriction of account . It is not law to provide you with my Identification documents, customer service claim it's UK /USA law , no it's not , it's not even been on the news as a new law , unaware staff must be working with a fraudster, eBay looses fees for everyone account they restrict on sales ending . Avoid eBay, use gumtree, ebid , Facebook, and other selling platforms . High fees anyway at 13 to 14 percent on items plus postage fee they take .”

Helpful Report

Posted 3 years ago

“Fraudsters at eBay want passport and driving licence of people just so people can sell items, had items ending and on same day got taken off by eBay just because I will not give strangers my identification for it to be stolen and used as identify fraud by people hacking in their system or inside jobs”

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Posted 3 years ago

“I started selling items on e-bay, one item was and authentic Rolex Batman watch, GMT Master11, I display several photos, the manufacturers certificate of authenticity and model and serial number matching the certificate, I was told by eBay that it was fake or it was stolen by their experts and took my add out, o call several local jewlers first the jeweler where I bout it he offered me $3,500 more than what I originally paid the next jeweler offered me $4,500 more than I originally paid and sold it the same day e-bay accused me a a fraud and a thief. I would never buy anything from e-bay or put anything for sale on e-bay. Stay away from e-bay! They take your money for the add than they take your add out.”

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Posted 3 years ago

“Ebay charged me to list my two items. YOU took them down saying they are counterfeit. I am highly upset over this. My items were bought from the largest coin dealer in Dallas, TX and were authenticated. Ebay you took my money and called me a lier. I tried all your contact info and was never able to speak with anyone. YOU STOLE MY MONEY!”

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Posted 3 years ago

“Trying to return an item, but the automated system did not work! eBay is invisible and unaccountable, customer service is contemptible 😏”

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Posted 3 years ago

“I've been an Ebay customer since 2009, I've had a few little issues that were promptly taken care of. Until my last order. I ordered my wife a small gift and it shows delivered, never showed up. After speaking with seller I go to post office receive tracking history showing it was scanned at post office but not at my address. Sent to seller they refused to refund. Sent to Ebay and they sided with seller, even though I have post office tracking info. So after all these years as a loyal customer. Both as buyer and seller. This is how it ends. Can't have a live conversation with customer service. I guess when customers get tired of being ripped off and leaves. Amazon will put them out of business..”

Helpful Report

Posted 3 years ago

Ebay is rated 3.1 based on 4,094 reviews