Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,080 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most sellers will not answer questions and misrepresent everything and pose as US sellers when they are from China. I will never buy from noncitizens of the USA. The Chinese are taking over eBay. Their human rights record is disturbing. Facebook practices price collusion and lies about having a money-back guarantee. They don't. The sellers are forced to impound their seller's fees and they pay in the rare event of honoring the money-back guarantee. Plus, eBay has a 40% discount with the USPS and the reflected suggested shipping fees are the highest profit center for eBay. They protect sellers, not buyers. Buyers can not block sellers and eBay will frequently remove negative feedback. Ebay is the most corrupt platform on the internet. I am forced to get everything in writing or I will not buy. This is a partial list of their corruption. I only buy from honest sellers. I am very local in the rate event I find a honest seller. Thank you! Ken”

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Posted 2 years ago

“Not happy when searching for something. In search bar i entered: preowned diamond ring. then clicked 'Fine Jewelry'. My results and pages and pages of -GOLD OVER or listed as Diamond, but the full description is -Diamond Simulated. This is bull, no matter how you try to narrow your search you get pages of FAKE at high prices.”

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Posted 2 years ago

“Charged me for ending a auction. I never sold but still charged me lots of money. I don't recommend selling on ebay. It is geared for the customer. They over charge for selling fees and take fees when items don't even sell!!! Switching to Facebook to sell.”

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Posted 2 years ago

“eBay have the worst selling rules Passport and driving licence should not be requested to sell eBay lost fees due to restriction of account . It is not law to provide you with my Identification documents, customer service claim it's UK /USA law , no it's not , it's not even been on the news as a new law , unaware staff must be working with a fraudster, eBay looses fees for everyone account they restrict on sales ending . Avoid eBay, use gumtree, ebid , Facebook, and other selling platforms . High fees anyway at 13 to 14 percent on items plus postage fee they take .”

Helpful Report

Posted 2 years ago

“Fraudsters at eBay want passport and driving licence of people just so people can sell items, had items ending and on same day got taken off by eBay just because I will not give strangers my identification for it to be stolen and used as identify fraud by people hacking in their system or inside jobs”

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Posted 2 years ago

“I started selling items on e-bay, one item was and authentic Rolex Batman watch, GMT Master11, I display several photos, the manufacturers certificate of authenticity and model and serial number matching the certificate, I was told by eBay that it was fake or it was stolen by their experts and took my add out, o call several local jewlers first the jeweler where I bout it he offered me $3,500 more than what I originally paid the next jeweler offered me $4,500 more than I originally paid and sold it the same day e-bay accused me a a fraud and a thief. I would never buy anything from e-bay or put anything for sale on e-bay. Stay away from e-bay! They take your money for the add than they take your add out.”

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Posted 2 years ago

“Ebay charged me to list my two items. YOU took them down saying they are counterfeit. I am highly upset over this. My items were bought from the largest coin dealer in Dallas, TX and were authenticated. Ebay you took my money and called me a lier. I tried all your contact info and was never able to speak with anyone. YOU STOLE MY MONEY!”

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Posted 2 years ago

“Trying to return an item, but the automated system did not work! eBay is invisible and unaccountable, customer service is contemptible 😏”

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Posted 2 years ago

“I've been an Ebay customer since 2009, I've had a few little issues that were promptly taken care of. Until my last order. I ordered my wife a small gift and it shows delivered, never showed up. After speaking with seller I go to post office receive tracking history showing it was scanned at post office but not at my address. Sent to seller they refused to refund. Sent to Ebay and they sided with seller, even though I have post office tracking info. So after all these years as a loyal customer. Both as buyer and seller. This is how it ends. Can't have a live conversation with customer service. I guess when customers get tired of being ripped off and leaves. Amazon will put them out of business..”

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Posted 2 years ago

“It never seems to fail and even after 18 yrs if you search and know it never matters how specific your request is, 300 other items show up which mean you have to make sure the one word that changes the whole search is not purchased. I’m thinking of not purchasing especially when the greedy sellers do not accept returns, even if the item is as simple as a drapery panel. If the search doesn’t mention blackout curtain then why is blackout curtain coming up??? Also it may not be in the descript title, but there are times it’s in the description, which means one needs to read and go through 300 items to make sure you don’t purchase the wrong item, especially if NO RETURNS ACCEPTED. If purchase arrives and you simply are not happy with the monitor photos, you are stuck with the purchase. I highly recommend and have learned to nix the sellers who do not accept returns.”

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Posted 2 years ago

“Very good service and very fast.”

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Posted 2 years ago

“As a seller you got zero protection. They suspended my account after 2 hours I created it and just after I connect with my printful (Its Print-on-Demand website which that you upload your design and they will products and ships the item for you) I connected my ebay and printful account step by step as what the website tell me to do then eBay send me an email says im a risk for them and they will banned my account for my whole life yes... And today they decide to banned my mothers account too even though I have zero connect with my mothers account. She used different device and email to create account and I have never log in my mothers email on my laptop. We used the different bank and have everything different. But... we are living together so we have same IP Address... Very bad company with worst customer service”

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Posted 3 years ago

“I have bought thousands of auto parts off eBay and have had a few problems in the past and eBay was there to help get the issue resolved, I recently did not receive a part I ordered and had to open case you can no longer talk to a customer service rep … long story ebay has gone downhill on customer service a closed my case saying I received the part which I did not, probably either delivered to wrong address or porch theives, I will be going elsewhere to purchase car parts”

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Posted 3 years ago

“I do a lot of shopping for household goods on eBay and very recently I had a bad experience with a seller. The seller just took the money and ran but luckily for me I was covered by eBay's Money Back guarantee. I simply opened up a case through eBay and waited the allotted time for the seller to respond. I got no response and eBay credited me my money back on the same day I got back in touch. eBay kept me informed via emails & eBay messages all through the case so their customer services set up is fantastic.”

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Posted 3 years ago

“eBay is broken. Their customer service is unhelpful (no offense to the individuals employed, I blame the higher ups), and their rules contradictory. My 7 day old account was permanently suspended without notice or reason. I was a new user to eBay, excited to sell extra items I had around. So, I created an account, started to create listings giving as much details as possible. I put up two listings and soon after my account was restricted. After getting in touch with their support team and proving I wasn't fake, a bot, or trying to rip people off. My account was reactivated. Then, I went to relist the items I originally trying to sell. A few days later...my account was "permanently suspended" because I posed " a risk to the eBay community". There was no other reason stated. I had no outstanding balances. Nothing. After going around and around their help articles, calling numbers given by agents, dealing with their automated assistant. I'm basically stuck. Ebay suspended my account and is unwilling to give any details why. Their help articles and automated assistant directly contradict themselves (see photos). Oh, and I repeatedly was sent to broken "contact us" pages when trying to find an appeal to the suspension. As a first time user of eBay, I would highly recommend NOT using eBay or using it with EXTREME caution. eBay has permanently banned me FOR LIFE based on 7 days of trying to use their service.”

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Posted 3 years ago

“I was scammed by a seller and eBay refused to issue a refund. Pretty much said oh well. Had to make a claim in a small claims court!”

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Posted 3 years ago

“The seller was a compulsive liar and Ebay removed my negative feedback”

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Posted 3 years ago

“Never using eBay again. So, I opened an account on ebay to list some of my used Apple AirPods Pro, and almost instantly the account was suspended Permanently and listing taken off. Upon contacting the useless, incompetent and outsourced agent “Monika” I was notified “a pattern of activities has led to the suspension”. When I asked what were the activities because I only listed 1 item which I own and is genuine, this is a brand new account. I was notified “we cannot share that reason because it would give chance to circumvent our safety and security systems”. Lmao so who can sell on eBay? I never received a reply, so is it “the lucky” ones? For a place set up to be used as a resale platform of used products, their practices, in my experience, were very poor and quite frankly discriminatory. Never using eBay again and neither should anyone else. Go with Amazon or Shopify etc”

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Posted 3 years ago

“It's been over a month ebay since you said you would sort out my refund. You keep breaching your own contract and your money back guarantee. 18yrs you keep telling me iv been a loyal customer. Your ruining the ebay we all used to love. Since this problem iv spent my money at Amozon and a few other places. I will be leaving ebay once this problem is dealt with, if ever!!!!!”

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Posted 3 years ago

“I just can't believe what ebay is doing to me. So, let me explain...after lost my job twice is 18 months due to COVID-19 issues, I put my Samsung for sale on ebay website, after ebay sent me email in capital letters 1000 "free" listings.....= wrong What they don't say in capital letters but in small print is, if you put a reserve price on that item even for 2 days, ebay will charge. So, on the 2nd day my Samsung gets damaged and I ended the sale. Now ebay wants £13.99 for a no sale, 1 bid of £1.00 that last 2 days. Not only ebay is bombarded me all the time to pay for but also threatening me with a collection agency. Shame on you ebay. I am a customer since 2010, 158 stars and 100% positvive feedback! Shame on you ebay Shame on you”

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Posted 3 years ago

Ebay is rated 3.1 based on 4,080 reviews