Name: Ebay
Rating: 3.09

“I was using eBay from ages and I am very much disappointed there service and facilities now. I have a business and private accounts. I am planning to close both.Before with PayPal tie up, it was working good, now a days they won't provide us to withdraw funds from our own ebay accounts and sending funds late to our bank accounts. The ebay customer service is become useless, they only give us reasons, not solutions. Too much fees deductions and other charges. It is best to have our own website instead of this useless ebay. I am very unhappy with ebay, I do not want to use anymore.”

Helpful Report

Posted 3 years ago

“Been an eBay customer for over 12 years, and now leaving over a £30 purchase. No buyer protection and awful customer service. Customer service sends you round in circles so they don't have to pay a refund. Goodbye.”

Helpful Report

Posted 3 years ago

“these guys implements features without knowing they are working or not. Their customer care don't have any clue when the issue will be resolved. They have put my money on hold and months because they have a fault at their end. Its like getting punished using ebay.”

Helpful Report

Posted 3 years ago

“Admittedly I was listing Mayfair & Penthouse Magazines, I have listed these in the past with no problems, I thought I was listing these in the correct & appropriate way, I am now three months down the line and suspended from my EBay account, I cannot List, Buy or sell anything on EBay, I have had know contact whatsoever from EBay about my suspension, anyway I have now got to the point where I don’t really give F***K about EBay, I think they have really done me a big favour as now I realise I can make a lot more money Elsewhere without the hassle and the expense of EBay, As I flick through EBay I see there is a lot of explicit material, EBay why don’t you just shut down the adult section once and for all to stop all this confusing of what you can and cannot list and to stop sellers getting there accounts shut down for your confusion, Thanks again for shutting my account down as this has really and truly made my life a lot easier 🙂🙂🙂🙂”

Helpful Report

Posted 3 years ago

“Absolutely horrible company. I created and set up an eBay account today for a new business I started (skincare) and uploaded my products from my WIX site. About an hour (or less) later, I get an email stating they've suspended my account FOREVER because I'm a threat to the community. What?! Is my sea salt scrub rubbing the community the wrong way?! Of course, all you get from customer service is copy/paste BS and they refuse to tell you anything. I offered to send over my business documentation, etc...but nope. And the copy/paste responses are terribly RUDE. You'd think they would write a kinder script that says "FU". I hope they don't start surveilling my house and sending me bloody pig masks like they are currently being sued for. I hope they lose everything.”

Helpful Report

Posted 3 years ago

“I never received my purchase of 6 months ago and everytime I contact customer service I get the run around. My advice, use Amazon.”

Helpful Report

Posted 3 years ago

“Are you effin kidding me. I put around 500 items on ebay a couple of years ago. Nice mid to high end purses. I got a notice that they wanted me to edit every single posting to add item specifics and that I could not post items tell I completed this. WTF, why spend all that time editing to make them happy when it is not selling anyway. I decided to start moving all the listings to other places. I HAVE SOLD ALMOST EVERYTHING I MOVED TO POSHMARK AND ETSY. EBAY IS A JOKE AND WAY MORE EXPENSIVE FOR NOTHING. GOOD BYE EBAY.”

Helpful Report

Posted 3 years ago

“I paid for plus membership for a year. Got a renewal notice. Went in and canceled that membership. Now they are making threats of charging me an additional fee per month and/or sending me account to their debt collector. They keep saying this membership is for selling items on eBay that I don’t think I have done for well over a decade. Don’t make the same mistake as me and sing music for Plus. They won’t allow me to cancel my eBay as they say I’ve got a debt but as I said I cancelled this at the of receiving the renewal notice. Apparently you have to cancel before they send the new invoice. How is this Custormer service.”

Helpful Report

Posted 3 years ago

“Ebay is now helping facilitate scams. Months after an item is delivered the buyer can file a claim with his bank and say there was damage or a problem. The seller is then able to attach one picture only as a defence. Once the customers bank has decided in their customers favor eBay takes the money out of your bank account and you are left without the money or the item. Scambay is more fitting.”

Helpful Report

Posted 3 years ago

“High fees have always made selling on ebay a begrudging experience, but now that we can't use our PayPal accounts for instant funds availability, it's something I'm unlikely to do very often ever again. I used to impulsively sell things for quick cash--sell something cheaper than other offerings, get paid immediately through paypal, do an instant transfer from paypal to the bank. Boom. Money in minutes. Now? I have to wait days. Thanks for helping me stop my impulsive selling, ebay! I doubt it will be good for your business, though.”

Helpful Report

Posted 3 years ago

“What an awful experience trying to sell on eBay !! 12 months of trying different methods to prevent being robbed ... and I failed miserably. How easy it is for buyers to open a case against you AND.. how badly an opened case impacts on Your payment holds ...., is really unfair and financially crippling to be honest. Out of 200 + orders this month - 5 people opened 'Item not received ' cases within 5 days of dispatch and this is enough for ebay to shut my payments down for a week. I received 132 'excellent' , '5* seller' , 'excellent delivery time' sort of comments that don't count for anything . There is no statistic breakdown , no ratio to go by....there is no value to positive feedback when it comes up against an opened claim. Some buyers were so quick to open cases that I couldn't believe it was allowed. One guy didn't even pay instantly - his funds were held for 28 days. I had to pay (the minimum)£3.20 for tracked postage - in order to release his payment quicker . No sooner had the postman delivered it ... the guy opened an 'item not received' case. He done it faster than Royal Mail update their tracking system , therefore his payment stayed on hold . Even the next day when Royal Mail marked as 'delivered' it didn't matter..He got an automatic refund after 3 days of the case being 'unresolved' and I was told to contact Royal Mail. I also received a 'default' on my account, basically for making this man wait for his refund. This case was the start of a snowball effect ... I was hit with another 4 'item not received' cases - all in the same month and now my payments are on hold for 5 working days. All of these people received their items , one man already had his but apparently hadn't checked with his wife (chancer). None of these people officially closed the cases ...so I had to wait for ebay to close them after 5 days. I have got to the point were I can't afford to send anything else out now. I've spent all my money buying stamps and sending stuff out that I won't get paid for for a standard 3 days anyway (due to eBay's payout schedule). I even posted items that were ordered yesterday night - in time for the last post at 12 pm Saturday... only to log in to eBay this afternoon and find my account on hold. I now have no idea what I'm going to do for money through the week. I was banking on my eBay payout this Monday (they don't send payouts on a weekend either , so I was expecting 3 days worth of profit, most stuff has already been posted) I know this comment is huge but I really have tried everything I can to keep myself safe from post fraud, whilst also trying to keep buyers from complaining that 'postage is too high' ... I actually don't think it's possible to be honest. people who make a small fortune from ordering items online , then claiming they didn't receive them ... has been a worldwide issue since online shopping began .., but eBay give no space to sellers for this . One buyer told me that they "had no idea" how damaging an 'item not received' case is , so I looked into it. I found, that the first thing ebay ask you when you request a claim is ... "Have you tried to contact this seller before you open a case?" . Ebay then explain how damaging open cases are to sellers and can result in their accounts being closed ... they then give the buyer the option to message me first (for instance) , which needs a yes or no answer before the next page can load. So people do know how much trouble they are about to cause you . These kind of buyers know exactly what they are doing. They are ensuring that they get a refund if it's not delivered in 2 days (you can open a claim from midnight on the 3rd day)..... they never return the items either. These are Items that have 'proof of postage' receipts AND my return address on the back. Some people are just grumpy, possibly very selfish with no consideration, BUT !...they have waited an hour more than expected which means 'technically' they have every right. But some people deliberately look for sellers like me, who are using regular first class stamps ....and rob me for being stupid enough to do it. I can go to the post office for a 'proof of postage' receipt, but they are useless according to eBay, even though they have the buyers postcode on. I understand (if anyone is still reading this) that the solution seems obvious. I should just charge people £3.20 postage and explain that this is the minimum for a tracking number. I used to do this last year and got nothing but hassle .... ''Too much postage just for a tin'' ...was a regular type of message I received. Almost every time you sell something, you will also get a message from the buyer asking for postage discount..., It is very common for buyers to check the weight and size online (with the Royal Mail calculator ) and then contact you to challenge the price. Then there were parcels that had been left in different places (a signature was needed and the buyer was out). If this happens and the buyer claims to have 'not received item' ..., you lose money. It's instantly /Automatically taken whether your eBay account has funds or not. I regularly log on to find an overdrawn account or less money than I expected ,due to a request. For me, the most the most upsetting part of the postage saga, is the fact that eBay take fees from your postage charge (so do amazon to be fair ).. So if I want my buyer to pay £3.20 for 2nd class tracking , I need to either :- 1. Charge them an extra £1.10 (to cover Tax, Vat , selling fees and a listing fee ) . Or.., 2. Pay £1.10 out of the profits from my item (which is also going to be taxed etc ). Honest to God ! ... There has been times when I have lost all the profit from my sale and actually paid for the stamps myself... I did try to cancel and refund a buyer once - but she kicked off and left me negative feedback. There is also the fee's 😒... If I sell something for 3.50 , I will only have £2.70 in my account. If it's free postage then I have 2.70 to buy a stamp. A few weeks later , I will also receive a selling fee based on £3.50 . Which is around 1.25 .... So I have made around 50p for that £3.50 transaction. If you're only selling bits n bobs like me , this can spiral out of control so that when you get your monthly fee demand ..., you can't believe or understand how you still owe eBay 80 quid - for example. Then you think about how much stuff you would have to send out , to make £80 and you realise it's never gonna stop. Now I'm selling items to pay my eBay fees . I have now accepted that eBay is never going to work for me. I think , on a whole and in a nutshell.... Ebay the the modern day Black Market and there is no wonder in my mind anymore, as to why it's mostly full of fake tat with extortionate postage prices.... it's all a refund / tax swizz”

Helpful Report

Posted 3 years ago

“What an awful experience trying to sell on eBay !! 12 months of trying different methods to prevent being robbed ... and I failed miserably. How easy it is for buyers to open a case against you AND.. how badly an opened case impacts on Your payment holds ...., is really unfair and financially crippling to be honest. Out of 200 + orders this month - 5 people opened 'Item not received ' cases within 5 days of dispatch and this is enough for ebay to shut my payments down for a week. I received 132 'excellent' , '5* seller' , 'excellent delivery time' sort of comments that don't count for anything . There is no statistic breakdown , no ratio to go by....there is no value to positive feedback when it comes up against an opened claim. Some buyers were so quick to open cases that I couldn't believe it was allowed. One guy didn't even pay instantly - his funds were held for 28 days. I had to pay (the minimum)£3.20 for tracked postage - in order to release his payment quicker . No sooner had the postman delivered it ... the guy opened an 'item not received' case. He done it faster than Royal Mail update their tracking system , therefore his payment stayed on hold . Even the next day when Royal Mail marked as 'delivered' it didn't matter..He got an automatic refund after 3 days of the case being 'unresolved' and I was told to contact Royal Mail. I also received a 'default' on my account, basically for making this man wait for his refund. This case was the start of a snowball effect ... I was hit with another 4 'item not received' cases - all in the same month and now my payments are on hold for 5 working days. All of these people received their items , one man already had his but apparently hadn't checked with his wife (chancer). None of these people officially closed the cases ...so I had to wait for ebay to close them after 5 days. I have got to the point were I can't afford to send anything else out now. I've spent all my money buying stamps and sending stuff out that I won't get paid for for a standard 3 days anyway (due to eBay's payout schedule). I even posted items that were ordered yesterday night - in time for the last post at 12 pm Saturday... only to log in to eBay this afternoon and find my account on hold. I now have no idea what I'm going to do for money through the week. I was banking on my eBay payout this Monday (they don't send payouts on a weekend either , so I was expecting 3 days worth of profit, most stuff has already been posted) I know this comment is huge but I really have tried everything I can to keep myself safe from post fraud, whilst also trying to keep buyers from complaining that 'postage is too high' ... I actually don't think it's possible to be honest. people who make a small fortune from ordering items online , then claiming they didn't receive them ... has been a worldwide issue since online shopping began .., but eBay give no space to sellers for this . One buyer told me that they "had no idea" how damaging an 'item not received' case is , so I looked into it. I found, that the first thing ebay ask you when you request a claim is ... "Have you tried to contact this seller before you open a case?" . Ebay then explain how damaging open cases are to sellers and can result in their accounts being closed ... they then give the buyer the option to message me first (for instance) , which needs a yes or no answer before the next page can load. So people do know how much trouble they are about to cause you . These kind of buyers know exactly what they are doing. They are ensuring that they get a refund if it's not delivered in 2 days (you can open a claim from midnight on the 3rd day)..... they never return the items either. These are Items that have 'proof of postage' receipts AND my return address on the back. Some people are just grumpy, possibly very selfish with no consideration, BUT !...they have waited an hour more than expected which means 'technically' they have every right. But some people deliberately look for sellers like me, who are using regular first class stamps ....and rob me for being stupid enough to do it. I can go to the post office for a 'proof of postage' receipt, but they are useless according to eBay, even though they have the buyers postcode on. I understand (if anyone is still reading this) that the solution seems obvious. I should just charge people £3.20 postage and explain that this is the minimum for a tracking number. I used to do this last year and got nothing but hassle .... ''Too much postage just for a tin'' ...was a regular type of message I received. Almost every time you sell something, you will also get a message from the buyer asking for postage discount..., It is very common for buyers to check the weight and size online (with the Royal Mail calculator ) and then contact you to challenge the price. Then there were parcels that had been left in different places (a signature was needed and the buyer was out). If this happens and the buyer claims to have 'not received item' ..., you lose money. It's instantly /Automatically taken whether your eBay account has funds or not. I regularly log on to find an overdrawn account or less money than I expected ,due to a request. For me, the most the most upsetting part of the postage saga, is the fact that eBay take fees from your postage charge (so do amazon to be fair ).. So if I want my buyer to pay £3.20 for 2nd class tracking , I need to either :- 1. Charge them an extra £1.10 (to cover Tax, Vat , selling fees and a listing fee ) . Or.., 2. Pay £1.10 out of the profits from my item (which is also going to be taxed etc ). Honest to God ! ... There has been times when I have lost all the profit from my sale and actually paid for the stamps myself... I did try to cancel and refund a buyer once - but she kicked off and left me negative feedback. There is also the fee's 😒... If I sell something for 3.50 , I will only have £2.70 in my account. If it's free postage then I have 2.70 to buy a stamp. A few weeks later , I will also receive a selling fee based on £3.50 . Which is around 1.25 .... So I have made around 50p for that £3.50 transaction. If you're only selling bits n bobs like me , this can spiral out of control so that when you get your monthly fee demand ..., you can't believe or understand how you still owe eBay 80 quid - for example. Then you think about how much stuff you would have to send out , to make £80 and you realise it's never gonna stop. Now I'm selling items to pay my eBay fees . I have now accepted that eBay is never going to work for me. I think , on a whole and in a nutshell.... Ebay the the modern day Black Market and there is no wonder in my mind anymore, as to why it's mostly full of fake tat with extortionate postage prices.... it's all a refund / tax swizz”

Helpful Report

Posted 3 years ago

“What an awful experience trying to sell on eBay !! 12 months of trying different methods to prevent being robbed ... and I failed miserably. How easy it is for buyers to open a case against you AND.. how badly an opened case impacts on Your payment holds ...., is really unfair and financially crippling to be honest. Out of 200 + orders this month - 5 people opened 'Item not received ' cases within 5 days of dispatch and this is enough for ebay to shut my payments down for a week. I received 132 'excellent' , '5* seller' , 'excellent delivery time' sort of comments that don't count for anything . There is no statistic breakdown , no ratio to go by....there is no value to positive feedback when it comes up against an opened claim. Some buyers were so quick to open cases that I couldn't believe it was allowed. One guy didn't even pay instantly - his funds were held for 28 days. I had to pay (the minimum)£3.20 for tracked postage - in order to release his payment quicker . No sooner had the postman delivered it ... the guy opened an 'item not received' case. He done it faster than Royal Mail update their tracking system , therefore his payment stayed on hold . Even the next day when Royal Mail marked as 'delivered' it didn't matter..He got an automatic refund after 3 days of the case being 'unresolved' and I was told to contact Royal Mail. I also received a 'default' on my account, basically for making this man wait for his refund. This case was the start of a snowball effect ... I was hit with another 4 'item not received' cases - all in the same month and now my payments are on hold for 5 working days. All of these people received their items , one man already had his but apparently hadn't checked with his wife (chancer). None of these people officially closed the cases ...so I had to wait for ebay to close them after 5 days. I have got to the point were I can't afford to send anything else out now. I've spent all my money buying stamps and sending stuff out that I won't get paid for for a standard 3 days anyway (due to eBay's payout schedule). I even posted items that were ordered yesterday night - in time for the last post at 12 pm Saturday... only to log in to eBay this afternoon and find my account on hold. I now have no idea what I'm going to do for money through the week. I was banking on my eBay payout this Monday (they don't send payouts on a weekend either , so I was expecting 3 days worth of profit, most stuff has already been posted) I know this comment is huge but I really have tried everything I can to keep myself safe from post fraud, whilst also trying to keep buyers from complaining that 'postage is too high' ... I actually don't think it's possible to be honest. people who make a small fortune from ordering items online , then claiming they didn't receive them ... has been a worldwide issue since online shopping began .., but eBay give no space to sellers for this . One buyer told me that they "had no idea" how damaging an 'item not received' case is , so I looked into it. I found, that the first thing ebay ask you when you request a claim is ... "Have you tried to contact this seller before you open a case?" . Ebay then explain how damaging open cases are to sellers and can result in their accounts being closed ... they then give the buyer the option to message me first (for instance) , which needs a yes or no answer before the next page can load. So people do know how much trouble they are about to cause you . These kind of buyers know exactly what they are doing. They are ensuring that they get a refund if it's not delivered in 2 days (you can open a claim from midnight on the 3rd day)..... they never return the items either. These are Items that have 'proof of postage' receipts AND my return address on the back. Some people are just grumpy, possibly very selfish with no consideration, BUT !...they have waited an hour more than expected which means 'technically' they have every right. But some people deliberately look for sellers like me, who are using regular first class stamps ....and rob me for being stupid enough to do it. I can go to the post office for a 'proof of postage' receipt, but they are useless according to eBay, even though they have the buyers postcode on. I understand (if anyone is still reading this) that the solution seems obvious. I should just charge people £3.20 postage and explain that this is the minimum for a tracking number. I used to do this last year and got nothing but hassle .... ''Too much postage just for a tin'' ...was a regular type of message I received. Almost every time you sell something, you will also get a message from the buyer asking for postage discount..., It is very common for buyers to check the weight and size online (with the Royal Mail calculator ) and then contact you to challenge the price. Then there were parcels that had been left in different places (a signature was needed and the buyer was out). If this happens and the buyer claims to have 'not received item' ..., you lose money. It's instantly /Automatically taken whether your eBay account has funds or not. I regularly log on to find an overdrawn account or less money than I expected ,due to a request. For me, the most the most upsetting part of the postage saga, is the fact that eBay take fees from your postage charge (so do amazon to be fair ).. So if I want my buyer to pay £3.20 for 2nd class tracking , I need to either :- 1. Charge them an extra £1.10 (to cover Tax, Vat , selling fees and a listing fee ) . Or.., 2. Pay £1.10 out of the profits from my item (which is also going to be taxed etc ). Honest to God ! ... There has been times when I have lost all the profit from my sale and actually paid for the stamps myself... I did try to cancel and refund a buyer once - but she kicked off and left me negative feedback. There is also the fee's 😒... If I sell something for 3.50 , I will only have £2.70 in my account. If it's free postage then I have 2.70 to buy a stamp. A few weeks later , I will also receive a selling fee based on £3.50 . Which is around 1.25 .... So I have made around 50p for that £3.50 transaction. If you're only selling bits n bobs like me , this can spiral out of control so that when you get your monthly fee demand ..., you can't believe or understand how you still owe eBay 80 quid - for example. Then you think about how much stuff you would have to send out , to make £80 and you realise it's never gonna stop. Now I'm selling items to pay my eBay fees . I have now accepted that eBay is never going to work for me. I think , on a whole and in a nutshell.... Ebay the the modern day Black Market and there is no wonder in my mind anymore, as to why it's mostly full of fake tat with extortionate postage prices.... it's all a refund / tax swizz”

Helpful Report

Posted 3 years ago

“What an awful experience trying to sell on eBay !! 12 months of trying different methods to prevent being robbed ... and I failed miserably. How easy it is for buyers to open a case against you AND.. how badly an opened case impacts on Your payment holds ...., is really unfair and financially crippling to be honest. Out of 200 + orders this month - 5 people opened 'Item not received ' cases within 5 days of dispatch and this is enough for ebay to shut my payments down for a week. I received 132 'excellent' , '5* seller' , 'excellent delivery time' sort of comments that don't count for anything . There is no statistic breakdown , no ratio to go by....there is no value to positive feedback when it comes up against an opened claim. Some buyers were so quick to open cases that I couldn't believe it was allowed. One guy didn't even pay instantly - his funds were held for 28 days. I had to pay (the minimum)£3.20 for tracked postage - in order to release his payment quicker . No sooner had the postman delivered it ... the guy opened an 'item not received' case. He done it faster than Royal Mail update their tracking system , therefore his payment stayed on hold . Even the next day when Royal Mail marked as 'delivered' it didn't matter..He got an automatic refund after 3 days of the case being 'unresolved' and I was told to contact Royal Mail. I also received a 'default' on my account, basically for making this man wait for his refund. This case was the start of a snowball effect ... I was hit with another 4 'item not received' cases - all in the same month and now my payments are on hold for 5 working days. All of these people received their items , one man already had his but apparently hadn't checked with his wife (chancer). None of these people officially closed the cases ...so I had to wait for ebay to close them after 5 days. I have got to the point were I can't afford to send anything else out now. I've spent all my money buying stamps and sending stuff out that I won't get paid for for a standard 3 days anyway (due to eBay's payout schedule). I even posted items that were ordered yesterday night - in time for the last post at 12 pm Saturday... only to log in to eBay this afternoon and find my account on hold. I now have no idea what I'm going to do for money through the week. I was banking on my eBay payout this Monday (they don't send payouts on a weekend either , so I was expecting 3 days worth of profit, most stuff has already been posted) I know this comment is huge but I really have tried everything I can to keep myself safe from post fraud, whilst also trying to keep buyers from complaining that 'postage is too high' ... I actually don't think it's possible to be honest. people who make a small fortune from ordering items online , then claiming they didn't receive them ... has been a worldwide issue since online shopping began .., but eBay give no space to sellers for this . One buyer told me that they "had no idea" how damaging an 'item not received' case is , so I looked into it. I found, that the first thing ebay ask you when you request a claim is ... "Have you tried to contact this seller before you open a case?" . Ebay then explain how damaging open cases are to sellers and can result in their accounts being closed ... they then give the buyer the option to message me first (for instance) , which needs a yes or no answer before the next page can load. So people do know how much trouble they are about to cause you . These kind of buyers know exactly what they are doing. They are ensuring that they get a refund if it's not delivered in 2 days (you can open a claim from midnight on the 3rd day)..... they never return the items either. These are Items that have 'proof of postage' receipts AND my return address on the back. Some people are just grumpy, possibly very selfish with no consideration, BUT !...they have waited an hour more than expected which means 'technically' they have every right. But some people deliberately look for sellers like me, who are using regular first class stamps ....and rob me for being stupid enough to do it. I can go to the post office for a 'proof of postage' receipt, but they are useless according to eBay, even though they have the buyers postcode on. I understand (if anyone is still reading this) that the solution seems obvious. I should just charge people £3.20 postage and explain that this is the minimum for a tracking number. I used to do this last year and got nothing but hassle .... ''Too much postage just for a tin'' ...was a regular type of message I received. Almost every time you sell something, you will also get a message from the buyer asking for postage discount..., It is very common for buyers to check the weight and size online (with the Royal Mail calculator ) and then contact you to challenge the price. Then there were parcels that had been left in different places (a signature was needed and the buyer was out). If this happens and the buyer claims to have 'not received item' ..., you lose money. It's instantly /Automatically taken whether your eBay account has funds or not. I regularly log on to find an overdrawn account or less money than I expected ,due to a request. For me, the most the most upsetting part of the postage saga, is the fact that eBay take fees from your postage charge (so do amazon to be fair ).. So if I want my buyer to pay £3.20 for 2nd class tracking , I need to either :- 1. Charge them an extra £1.10 (to cover Tax, Vat , selling fees and a listing fee ) . Or.., 2. Pay £1.10 out of the profits from my item (which is also going to be taxed etc ). Honest to God ! ... There has been times when I have lost all the profit from my sale and actually paid for the stamps myself... I did try to cancel and refund a buyer once - but she kicked off and left me negative feedback. There is also the fee's 😒... If I sell something for 3.50 , I will only have £2.70 in my account. If it's free postage then I have 2.70 to buy a stamp. A few weeks later , I will also receive a selling fee based on £3.50 . Which is around 1.25 .... So I have made around 50p for that £3.50 transaction. If you're only selling bits n bobs like me , this can spiral out of control so that when you get your monthly fee demand ..., you can't believe or understand how you still owe eBay 80 quid - for example. Then you think about how much stuff you would have to send out , to make £80 and you realise it's never gonna stop. Now I'm selling items to pay my eBay fees . I have now accepted that eBay is never going to work for me. I think , on a whole and in a nutshell.... Ebay the the modern day Black Market and there is no wonder in my mind anymore, as to why it's mostly full of fake tat with extortionate postage prices.... it's all a refund / tax swizz”

Helpful Report

Posted 3 years ago

“What an awful experience trying to sell on eBay !! 12 months of trying different methods to prevent being robbed ... and I failed miserably. How easy it is for buyers to open a case against you AND.. how badly an opened case impacts on Your payment holds ...., is really unfair and financially crippling to be honest. Out of 200 + orders this month - 5 people opened 'Item not received ' cases within 5 days of dispatch and this is enough for ebay to shut my payments down for a week. I received 132 'excellent' , '5* seller' , 'excellent delivery time' sort of comments that don't count for anything . There is no statistic breakdown , no ratio to go by....there is no value to positive feedback when it comes up against an opened claim. Some buyers were so quick to open cases that I couldn't believe it was allowed. One guy didn't even pay instantly - his funds were held for 28 days. I had to pay (the minimum)£3.20 for tracked postage - in order to release his payment quicker . No sooner had the postman delivered it ... the guy opened an 'item not received' case. He done it faster than Royal Mail update their tracking system , therefore his payment stayed on hold . Even the next day when Royal Mail marked as 'delivered' it didn't matter..He got an automatic refund after 3 days of the case being 'unresolved' and I was told to contact Royal Mail. I also received a 'default' on my account, basically for making this man wait for his refund. This case was the start of a snowball effect ... I was hit with another 4 'item not received' cases - all in the same month and now my payments are on hold for 5 working days. All of these people received their items , one man already had his but apparently hadn't checked with his wife (chancer). None of these people officially closed the cases ...so I had to wait for ebay to close them after 5 days. I have got to the point were I can't afford to send anything else out now. I've spent all my money buying stamps and sending stuff out that I won't get paid for for a standard 3 days anyway (due to eBay's payout schedule). I even posted items that were ordered yesterday night - in time for the last post at 12 pm Saturday... only to log in to eBay this afternoon and find my account on hold. I now have no idea what I'm going to do for money through the week. I was banking on my eBay payout this Monday (they don't send payouts on a weekend either , so I was expecting 3 days worth of profit, most stuff has already been posted) I know this comment is huge but I really have tried everything I can to keep myself safe from post fraud, whilst also trying to keep buyers from complaining that 'postage is too high' ... I actually don't think it's possible to be honest. people who make a small fortune from ordering items online , then claiming they didn't receive them ... has been a worldwide issue since online shopping began .., but eBay give no space to sellers for this . One buyer told me that they "had no idea" how damaging an 'item not received' case is , so I looked into it. I found, that the first thing ebay ask you when you request a claim is ... "Have you tried to contact this seller before you open a case?" . Ebay then explain how damaging open cases are to sellers and can result in their accounts being closed ... they then give the buyer the option to message me first (for instance) , which needs a yes or no answer before the next page can load. So people do know how much trouble they are about to cause you . These kind of buyers know exactly what they are doing. They are ensuring that they get a refund if it's not delivered in 2 days (you can open a claim from midnight on the 3rd day)..... they never return the items either. These are Items that have 'proof of postage' receipts AND my return address on the back. Some people are just grumpy, possibly very selfish with no consideration, BUT !...they have waited an hour more than expected which means 'technically' they have every right. But some people deliberately look for sellers like me, who are using regular first class stamps ....and rob me for being stupid enough to do it. I can go to the post office for a 'proof of postage' receipt, but they are useless according to eBay, even though they have the buyers postcode on. I understand (if anyone is still reading this) that the solution seems obvious. I should just charge people £3.20 postage and explain that this is the minimum for a tracking number. I used to do this last year and got nothing but hassle .... ''Too much postage just for a tin'' ...was a regular type of message I received. Almost every time you sell something, you will also get a message from the buyer asking for postage discount..., It is very common for buyers to check the weight and size online (with the Royal Mail calculator ) and then contact you to challenge the price. Then there were parcels that had been left in different places (a signature was needed and the buyer was out). If this happens and the buyer claims to have 'not received item' ..., you lose money. It's instantly /Automatically taken whether your eBay account has funds or not. I regularly log on to find an overdrawn account or less money than I expected ,due to a request. For me, the most the most upsetting part of the postage saga, is the fact that eBay take fees from your postage charge (so do amazon to be fair ).. So if I want my buyer to pay £3.20 for 2nd class tracking , I need to either :- 1. Charge them an extra £1.10 (to cover Tax, Vat , selling fees and a listing fee ) . Or.., 2. Pay £1.10 out of the profits from my item (which is also going to be taxed etc ). Honest to God ! ... There has been times when I have lost all the profit from my sale and actually paid for the stamps myself... I did try to cancel and refund a buyer once - but she kicked off and left me negative feedback. There is also the fee's 😒... If I sell something for 3.50 , I will only have £2.70 in my account. If it's free postage then I have 2.70 to buy a stamp. A few weeks later , I will also receive a selling fee based on £3.50 . Which is around 1.25 .... So I have made around 50p for that £3.50 transaction. If you're only selling bits n bobs like me , this can spiral out of control so that when you get your monthly fee demand ..., you can't believe or understand how you still owe eBay 80 quid - for example. Then you think about how much stuff you would have to send out , to make £80 and you realise it's never gonna stop. Now I'm selling items to pay my eBay fees . I have now accepted that eBay is never going to work for me. I think , on a whole and in a nutshell.... Ebay the the modern day Black Market and there is no wonder in my mind anymore, as to why it's mostly full of fake tat with extortionate postage prices.... it's all a refund / tax swizz”

Helpful Report

Posted 3 years ago

“I purchased an item on ebay and because the seller stated "Fast Delivery 3-5 Days" and a "14 Day No Hassle Return Policy" I bought the item. After waiting 10 days and no delivery and several communications with the seller I cancelled the order "Not as Described" "Fast Delivery 3-5 Days". I invoked my "14 days no hassle return" option only to be told by the seller they would not refund until they had the item returned to them. The seller was blaming the courier"Aramex" and even though the courier had not delivered after a further 2 days, 12 in total, the seller would not refund. I raised the dispute with ebay and they went in favour of the seller because on the 13th day Aramex stated they had attempted to deliver and no one was home. They said a card was left but refused to produce the photo evidence. We were on a State Government Covid Health Order to stay at home so Aramex had lied about attempting to deliver as all occupants were at home to comply with the health order. Clearly the Aramex courier is not the sharpest tool in the shed. I asked ebay to review because the seller had not met their delivery guarantee and even Aramex tracking proved this. This second reviewer followed the first reviewer and would not give the refund. The seller had already agreed to giving a refund but only after the item was returned to them because they agreed the 3-5 day delivery time had not been met and also because of their 14 day return policy. What has happened is that the ebay reviewers refuse to acknowledge and respond to the 3-5 day delivery guarantee and the 14 day no hassle return policy listed by the seller even though they are both clearly stated on the sellers item description. The issue is unclear as ebay will not state why they do not acknowledge the sellers conditions so the answer is do not trust the ebay returns guarantee process. Go to PayPal as they do acknowledge any claims/guarantees stated by the seller and will enforce refunds if it can be shown that the seller has not complied with their conditions of sale. Always use PayPal when you buy goods on ebay.”

Helpful Report

Posted 3 years ago

“Truthfully, I’ll tell you the answer to your problems is a hacker, you can get any sophisticated hack services by contacting “Jamiehacking99 at Gmail dot com”, I talk from good experience with him( I found him on a dark web forum for hackers). Get your score fixed up to 790-820 instantly with him. Or you can request a blank atm/debit card from him. The card contains about 69,700k pound sterling in it, the amount in the card renews after every 60 days, it's a splendid algorithm hack for ATM's, so you can withdraw limitlessly without being noticed. That card was really my saving grace. Do you know how many of my financial problems I have solved? Superb!!”

Helpful Report

Posted 3 years ago

“Been ebay customer for 20+ years and loved them till now. I was a concierge customer for last 2-3 years. Can't even get a live person to help. Seller sold fake item advertised as "new and authentic." Open dispute case online because ebay no longer provides LIVE help. Customer service closed my dispute - no explanation. Now I am out almost $100. Closing my account. EBAY - YOU SUCK ROYALLY”

Helpful Report

Posted 3 years ago

“Purchased two Chanel Sweaters- seller stated emphatically that they were authentic. Since it is a fairly moderate size cost- i had them authenticated, they were both counterfeits. Had placed an order with the seller for two more Chanel pieces- a jacket and a t shirt- also counterfeit, also sent for authentication. E Bay and Paypal would not submit my cases for refund, it was after the 30 day guarantee. I would not recommend purchasing any Chanel or any luxury items, off of E-Bay they have authentic luxury sellers online , like The Real Real, Fashionphile and Poshmark that authenticate everything and have a high sucess rating with their items. Seller goes by two names on E- Bay Tatchic Addny006”

Helpful Report

Posted 3 years ago

“As a seller, Ebay keeps going from bad to worse. It is so stressful selling on there for a living. I jump through all the hoops, follow all the rules, my feedback is immaculate, I am a top seller and my performance is way above average, I sell really great stuff too at a good price, but I just can't catch a break. They shifted all the clothing categories around and now people are not seeing my items - I sell vintage clothing. E.g. Now when you search for a vintage dress, vintage dresses are competing with all the modern cheap stuff from China and high street items. You have to drill down into the categories on the left under 'speciality' to actually see real vintage dresses. The Vintage Dresses category does not automatically come up on the list. Ebay used to be a place where you could find unique items, like a treasure trove - now, not so much. My sales have been tanking, some weeks non-existent. I try so hard to get good placement for my items in search, I used to come up on the first search page, but now I come up on the 3rd maybe. I list new stuff every week which is supposed to help. Other sellers I know have been selling elsewhere instead and having a lot better success, I might join them. And don't start me on the awful fees (I currently pay 25% of my sales as fees!! It's becoming really unsustainable) and new payment system where you don't get your cash until 2-3 days after the sale. And they withhold your funds if you have a return request, so you're screwed. I need money to pay postage, eBay! And then there's the confusing back end where things keep getting moved around and there's not much logical sense to it. It feels cobbled together and sometimes unnecessarily complicated. I am just having an awful time being an eBay seller at the moment, and I can't see things improving. Every time they change something, my sales nosedive. I am thinking of abandoning it like so many others have, but it's my livelihood and it's a big risk. I hate being this vulnerable to a company.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Ebay Reviews