Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,136 Reviews

52 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 11th September 2025

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154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold a very rare comic finished sale with buyer, received a stellar review, eBay took 12.25 percent , then refused to pay me for a month , still haven’t received payment even after the sale was completed totally disgusted with customer support. Every answer is a circle, will not sell a high value item again! Their excuse was it’s to protect buyer. But the buyer was happy and reviewed and positive feedback was in three days. They’re banking on the sellers money. There should be a review of what interest they collect daily in holds!”

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Posted 4 years ago

“EBay's website for customer support got hacked and so did I”

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Posted 4 years ago

“Order a item from detriot axle I never received my order and The seller asked ebay to step and REFUSE to give me my refund and closed the case TOTAL RIPOFF I Want my refund EBAY AND DETRIOT AXLE I WILL BE REPORTING THIS TO THE BBB and disbursing this with my credit card company.”

Helpful Report

Posted 4 years ago

“We are a genuine company based in Spain. Even though we have provided all the formally required documents, our professional seller account got suspended with no reason. They did not even bother to give us a detailed explanation! What is this? Are we living in an era of dictatorship?”

Helpful Report

Posted 4 years ago

“I had the worst first and last time ordering off eBay! Never will I ever they protection policy is a lie they are fraud and stole my money and won’t give me my money or item that was never delivered”

Helpful Report

Posted 4 years ago

“I ordered a product two and a half months ago. It didn't show up on the date it was supposed to so I waited a few more days before contacting ebay (it says it shipped the day after I placed the order) once I heard from ebay they told me to wait a week from the day I sent an email so they could "contact the seller". Well it's been 10 days since and still nothing. I went to look at the user their name is ShopUp do NOT use and I can't find their profile to leave a review. On top of that, I got a notification saying that the item was either removed or not in stock soooooo....where ya at ebay? Give me my money back.”

Ebay 1 star review on 23rd September 2021

Helpful Report

Posted 4 years ago

“I BUY A LOT OF STUFF FROM EBAY . THEIR RETURN AND REFUND POLICIES ARE REAL BAD FOR REAL CLIENTS. I BROUGHT A PCM FOR MY TRUCK FROM ONE OF THEIR VENDORS ON THEIR PLATFORM FLAg ship one inc. the PCM was no good and I returned it but it's been 4 months no refund or any interest from eBay to resolve the issue. shame on eBay for scamming genuine clients.”

Helpful Report

Posted 4 years ago

“Awful! What has happened to ebay? Changed their system so if you sell you can't receive a payment via PayPal. So now I'm stuck unable to get the £800 I sold an item for until they send micro transactions to my bank. Customer service are awful, they just repeat the same things to you over and over, that's if you can figure out how to find them. EBay prefer to send you through a maze of "answers to questions" rather than give you an actual person. And then 12% of the selling fee!!! I get that it's their platform but honestly, that figure is ridiculous! Greed is what that is. Last time I ever sell anything on eBay, that's for sure!”

Helpful Report

Posted 4 years ago

“Not only do ebay make billions and avoid tax they actively work to corrode consumers rights. Use ebay and you will get ripped off, buy direct and know who you are buying from. Ebay attracts the worse kind of sellers and does nothing to stop their dodgy dealing, driving out honest buyers and sellers. After being with them 16 years we desperately need a non American platform who does not rip us off.”

Helpful Report

Posted 4 years ago

“crashma 63 I bought some motorcycle bags from eBay. the seller sent them to the wrong address in the wrong City.. don't have a clue how they got that address.. tried dealing with the seller they refused to help me. tried talking to eBay they refused to help me. they refused my refund and closed the case.”

Helpful Report

Posted 4 years ago

“ebay is next to Wells Fargo Bank the most dishonest ,incompetent company you can deal with as a seller. Will automatically on every instance allow buyers to return items even though you have no return item policies with missing ,stolen pieces.Also because of covid and packages moving slowly buyers call customer service and complain get there money back and then get packages shortly afterward and seller money is never refunded. No customer service availability in USA and meant to be that way for Phillipines to handle all calls and be of absolutely no help.If you are thinking about ever becoming a seller here definetly do not.”

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Posted 4 years ago

“very good,easy to buy ,fast results if item has not arrived”

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Posted 4 years ago

“What on earth has happened to Ebay?! Someone sold me illegal counterfeit apple products - ebay ignored all my correspondence and closed the case. I'm now £200 down and in receipt of fake products I can't do anything with - sales that were against Ebay's selling policy. No contact numbers available for Ebay and they ignore all customer complaint emails. Amazon far superior in this day in age.”

Helpful Report

Posted 4 years ago

“eBay is a scam company. I had just started using eBay and ordered an item which was not delivered. Despite several emails which have been ignored I have got nowhere. So, I requested a refund but this to has been ignored. There is no way to make a complaint to or about eBay. Basically eBay has stolen my money. Just use Amazon who have absolutely fantastic customer service. I so wish I had never used eBay.”

Helpful Report

Posted 4 years ago

“horrible customer service, difficult to contact them and they dont give attention, I received a faulty expensive item, although the resolution center got in contact with the seller, they never answred who was supped to pay the return of a non working item (DHL asked 400 euro and post 114) So I wonder where is the so called protection?”

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Posted 4 years ago

“EBay now set the postage charges way more than they should be. They force you to use paypal if you want to sell and give them even more money since they own paypal. Then paypal keep what's left for ages. EBay makes it impossible to grab a bargain on2nd hand clothes - $5 for the item, $9-15 for the postage.”

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Posted 4 years ago

“Ebay always protects the buyer!!! They suck 🖕🖕🖕🖕”

Ebay 1 star review on 7th September 2021

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Posted 4 years ago

“Ebay has a lot of products that Amazon does not carry. Ebay‘s price is comparable to Amazon. Ebay protects its customers especially if you go through PayPal. - Ebay leaves the shipping up to the seller, which is absolutely horrible and not accountable. The worst part about Ebay which is pretty serious is the shipping it’s terrible. Amazon for some reason you can get it the next day or two days at most. I’ve been waiting for a piece of plastic it’s been 10 days. They’ve got to do better. And it’s impossible to get a hold of anybody at Ebay.I consider myself a good customer of Ebay but they would be able to judge that better than myself. I pray they get their sellers to ship things out quicker.”

Helpful Report

Posted 4 years ago

“It's a bit confusing. The buckwheat pillow that I ordered was a lot smaller then I thought it would be. I am returning it. The box it came in had labels with Amazon's name...that was confusing. When I went to my orders on both Ebay and Amazon, my order wasn't listed. I paid $39+ for the pillow and they are only giving me $21+ back. Amazon does a good job of packing...here, the pillow was squashed into a very small box and a lot tape as if it was a return from someone else. I gave two stars because they make returns easy.”

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Posted 4 years ago

“Sold a item on eBay, which was delivered but was never reimbursed! No option to contact customer service. No live help just redirection to pointless articles.”

Helpful Report

Posted 4 years ago

Ebay is rated 3.1 based on 4,136 reviews