Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,090 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,090 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has become practically impossible to continue selling on Ebay, we are forced to suffer every day scams and abuses by some buyers and Ebay does not defend us at all and does not even listen to you, this is not fair, we pay ebay and they abandon it, this mainly on ebay UK are practically absent”

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Posted 3 years ago

“GoodBye Ebay Been using ebay for 10 years and loved it now with all the FEE changes ill never use it again. Why on earth do they think we will give them our Bank Details when there are other auction sites that we can use with paypal and many of them are even FREE. These new changes are a Big Mistake Ebay and you are going to lose LOYAL Long time users/customers like myself, Talk with PAYPAL and let us continue to make transactions like we have always done, Its not to late.”

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Posted 3 years ago

“Have problems with a seller and eBay refuses to get involved, very disappointed with the poor customer service from their agent, she keeps giving excuses instead of solutions! Darn tried of garbage customer service! We won’t be back!”

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Posted 3 years ago

“Bought a `Walks Map`, I think! Say I think because I dont know if it will arrive. Immediately after purchasing I was emailed by Ebay ref suspicious activity, and banned from ever, I mean EVER using Ebay. I've absolutely no idea why. I paid by Credit Card, no problem there, never EVER had a problem paying with it. Genuine home address given. Map purchased is an Ordinance Survey Map. I have password, last used a couple of years ago. I don't sell on Ebay, so, Ebay, what is YOUR problem?”

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Posted 3 years ago

“I don't know any English words to express how DISAPPOINTED I am with EBay's Customer (No) Service. The return shipping label I requested, (they said) could not be processed for me to download and print. I spent at least 45 min going in circles ... they said they could not find anywhere that I purchased anything in the lst 30 days, what? They said my password was incorrect! So much more, but I've already usurped too much of my time w/them.”

Helpful Report

Posted 3 years ago

“Ebay is probably one of the most unprofessional and unorganized co.panies I have ever worked with! I have worked at a corporate level for some of the largest companies in the world and this place is a joke! I have been using them for years as side income. As of lately they began holding money for no apparent reason and still owe me quite a bit of money. They illegally tax sellers and buyers whilst taking part of that tax money (The IRS is launching an investigation into their finances) and they give the sellers no account for the money they take. Ebay is now fraught with thieves and sellers are leaving them behind! EBAY is absolutely done!”

Helpful Report

Posted 3 years ago

“They suck awful avoid a corporate monopoly don't care what so ever only out for shareholders!”

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Posted 3 years ago

“What is with having to send trainers for authentication I just want the shoes I purchased, not have some mug tell me what I already know with an eight day delay which I’m sure is driving the seller insane as well as me. With added managed payment delay hopefully the seller will get his money before the end of the year and me get my shoes. eBay lost the plot”

Helpful Report

Posted 3 years ago

“Immoral company who I will no longer touch with a bargepole and strongly advise other sellers to use a different platform.”

Helpful Report

Posted 3 years ago

“To EBay CEO, Please read and research this. I think you will be shocked about the center…. re: item 184809489803 Your Las Vegas authentication center is a plain joke. PLEASE read the response that I got back on the Louis Vuitton case that my wife’s sold. The response was not even near correct on the condition of the case. The buyer even wanted the case after she read your report. She saw the pictures and that’s what she wanted. I agree with having it authenticated. But to nitpick the condition is no right. Also the case shipped back to me was improperly packed. Leaving the mirror loose inside the case was wrong. It could’ve damaged the lining inside of the case. I look forward to your response.”

Helpful Report

Posted 3 years ago

“Why are we still allowing eBay to operate without any action to be taken against this fake platform? Why the UK government has never ever examined how eBay is functioning and how are they dealing with vulnerable citizens? Is it because eBay is a multi billion dollar platform like fakebook? Can they not be investigated at all? Can the uk government not have any heart to think about the weakest who are using this useless platform? Why? Okay. I’m not important. It’s not a problem. As I’m a tiny drop from the sea. But please understand eBay is a place where you can sell or purchase fake items with No fear of anyone ever examining items. eBay should have been shutdown, but this will be an impossible task. They have money and resources to fight anybody who may make eBay accountable. I’ve said enough. I have no energy left to deal with eBay anymore”

Helpful Report

Posted 3 years ago

“I was using eBay from ages and I am very much disappointed there service and facilities now. I have a business and private accounts. I am planning to close both.Before with PayPal tie up, it was working good, now a days they won't provide us to withdraw funds from our own ebay accounts and sending funds late to our bank accounts. The ebay customer service is become useless, they only give us reasons, not solutions. Too much fees deductions and other charges. It is best to have our own website instead of this useless ebay. I am very unhappy with ebay, I do not want to use anymore.”

Helpful Report

Posted 3 years ago

“Been an eBay customer for over 12 years, and now leaving over a £30 purchase. No buyer protection and awful customer service. Customer service sends you round in circles so they don't have to pay a refund. Goodbye.”

Helpful Report

Posted 3 years ago

“these guys implements features without knowing they are working or not. Their customer care don't have any clue when the issue will be resolved. They have put my money on hold and months because they have a fault at their end. Its like getting punished using ebay.”

Helpful Report

Posted 3 years ago

“Admittedly I was listing Mayfair & Penthouse Magazines, I have listed these in the past with no problems, I thought I was listing these in the correct & appropriate way, I am now three months down the line and suspended from my EBay account, I cannot List, Buy or sell anything on EBay, I have had know contact whatsoever from EBay about my suspension, anyway I have now got to the point where I don’t really give F***K about EBay, I think they have really done me a big favour as now I realise I can make a lot more money Elsewhere without the hassle and the expense of EBay, As I flick through EBay I see there is a lot of explicit material, EBay why don’t you just shut down the adult section once and for all to stop all this confusing of what you can and cannot list and to stop sellers getting there accounts shut down for your confusion, Thanks again for shutting my account down as this has really and truly made my life a lot easier 🙂🙂🙂🙂”

Helpful Report

Posted 3 years ago

“Absolutely horrible company. I created and set up an eBay account today for a new business I started (skincare) and uploaded my products from my WIX site. About an hour (or less) later, I get an email stating they've suspended my account FOREVER because I'm a threat to the community. What?! Is my sea salt scrub rubbing the community the wrong way?! Of course, all you get from customer service is copy/paste BS and they refuse to tell you anything. I offered to send over my business documentation, etc...but nope. And the copy/paste responses are terribly RUDE. You'd think they would write a kinder script that says "FU". I hope they don't start surveilling my house and sending me bloody pig masks like they are currently being sued for. I hope they lose everything.”

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Posted 3 years ago

“I never received my purchase of 6 months ago and everytime I contact customer service I get the run around. My advice, use Amazon.”

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Posted 3 years ago

“Are you effin kidding me. I put around 500 items on ebay a couple of years ago. Nice mid to high end purses. I got a notice that they wanted me to edit every single posting to add item specifics and that I could not post items tell I completed this. WTF, why spend all that time editing to make them happy when it is not selling anyway. I decided to start moving all the listings to other places. I HAVE SOLD ALMOST EVERYTHING I MOVED TO POSHMARK AND ETSY. EBAY IS A JOKE AND WAY MORE EXPENSIVE FOR NOTHING. GOOD BYE EBAY.”

Helpful Report

Posted 3 years ago

“I paid for plus membership for a year. Got a renewal notice. Went in and canceled that membership. Now they are making threats of charging me an additional fee per month and/or sending me account to their debt collector. They keep saying this membership is for selling items on eBay that I don’t think I have done for well over a decade. Don’t make the same mistake as me and sing music for Plus. They won’t allow me to cancel my eBay as they say I’ve got a debt but as I said I cancelled this at the of receiving the renewal notice. Apparently you have to cancel before they send the new invoice. How is this Custormer service.”

Helpful Report

Posted 3 years ago

“Ebay is now helping facilitate scams. Months after an item is delivered the buyer can file a claim with his bank and say there was damage or a problem. The seller is then able to attach one picture only as a defence. Once the customers bank has decided in their customers favor eBay takes the money out of your bank account and you are left without the money or the item. Scambay is more fitting.”

Helpful Report

Posted 3 years ago

Ebay is rated 3.1 based on 4,090 reviews