Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,094 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service .The buyer lying and the are ALWAYS biased in favor of their Buyer . Ebay is dishonest and only introduced in protecting themselves. Close account”

Helpful Report

Posted 4 years ago

“if you want to sell an item be prepared for the worst. buyers can buy your items, damage them send them back then get their money back too, oh and you pay the return postage. so you're left with a damaged item and 10 quid out of pocket. ebay will fully support the buyer despite telling you you have seller protection”

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Posted 4 years ago

“Ebay make up the fees as they go along, the new scheme can see sellers not being paid for 5-30 days so be wary if listing items.”

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Posted 4 years ago

“I sold a antique sterling silver flask. It was exactly as described. It sold for $189. I don’t offer refunds and had a 100% rating for over 10 years. Buyer claimed not as listed. Value in scrap was over $189. eBay contacted me and basically said accept return or it may effect your rating. I offered the return minus the $7.15 shipping charge both ways. I immediately called eBay and spoke with their representative and he assured me I was doing the right thing. He never explained that it was considered a partial refund and she would get her money back AND keep the item! An hour later I got a notice that she accepted my offer and would keep the item. I spoke with several customer service representatives, all agreed it wasn’t right. All agreed to escalate the matter to appeals. Appeals came back with the decision that matter is closed and nothing more can be done. I’ve been reading all the horror stories on this site. Wished I had read them before I offered this women any refund at all. eBay collects your fees and that’s it! Oh did I mention they kept their selling fees on the item? That was over $20 to boot. Stay clear of the buyer/seller naples4ever, her name is Susan Cardinale and stay clear of eBay! I wish all those that gave that advise would say what selling site they now use.”

Helpful Report

Posted 4 years ago

“As a seller l had 100% feedback making good sales, I had advertisement professionally made which l paid for. All the hard work was paying off. Ebay even increased my seller limits to 100K. Then one day l logged in without any explanation they deleted all my advertisements and stated my account was restricted. I pay all my eBay Fees on time, l also paid Ebay advertising fees. They advised me if l would like my account back l provide receipts and details of where l get my products from as well as my ID etc. l sent the requested documentation. Now because l had lots of sales my invoice was not due but because they had limited my account l had to pay right away. I contacted eBay support who advised l needed to pay my invoice first for them to consider my case. I paid and they said unfortunately we can not do business with you, from time to time we review eBay users and that was the final say. To me the whole thing did not make any sense. I tried so hard to meet requirements but it seems Ebay does not want to see you succeed but pick and choose who they want on their website. This was very disappointing to me that eBay can do whatever they like without any give warning or consideration that someone has made an effort to create something positive that myself and Ebay can benefit from. I am making sales and your getting your money whats the issue? THIS WAS THE HARDEST LESSON l HAVE EVER LEARNT. NOW LEFT WITH STOCK l COUNLD HAVE SOLD ON EBAY. I WILL BE DOING BUSINESS ELSEWHERE. EBAY CAN NOT BE TRUSTED. DAYS AFTER MY SELLER ACCOUNT WAS GONE THE SENT ME THIS: Congratulations! You've qualified for Top Rated Seller status by consistently meeting Global seller performance standards. You'll now get a prominent Top Rated Seller badge on qualifying listings and your profile page. To ensure that you're maintaining the standards for an eBay Top Rated Seller, keep checking your seller standards dashboard regularly. Again, congratulations and thanks for your hard work as one of eBay's best sellers. YET I NEVER GOT MY ACCOUNT BACK.”

Ebay 1 star review on 15th February 2021

Helpful Report

Posted 4 years ago

“Got charged for selling something on ebay. Had to accept their own owned payment system which charged for the object I sold, + got an extra bill afterwards, I thought this was just a hoax/ someone trying to get money out of me, and now debtcollectors are contacting me. EBAY does absolutely no work, had to chase them to be paid after my item had been delivered for weeks, and they have the audacity to charge auction house prices. Never again!”

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Posted 4 years ago

“I know that I lost my money thanks god it's only $30.00. I know that I can't trust ebey, and that was my last deal with the Ebay, I make sure to urged people about scams on your side and difficulty with back money. Ebay should learn from Amazon how to deal with summers and how work with customers. Shame on you eBay”

Helpful Report

Posted 4 years ago

“I received an item that doesn't correspond to the description and they're is no way to get a hold of Ebay. I have been looking for a phone number or a way to contact them for 2 days now and can't find any help.”

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Posted 4 years ago

“Ebay place for cheating the people after a lot of purchases from Ebay I found that this site not protected the buyer at all they are group of thief's I not recommended any one to deal with Ebay Amazon 1000 times better”

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Posted 4 years ago

“Enough is enough, ebay got rid of PayPal and that means sellers get paid by ebay and have to wait for days to get paid. Everytime they come up with something twisted and crooked : please can someone explain why eBay take a cut from postage and packaging????? The seller pay for P&P why they take a cut from this. Mind-boggling. Also over nearly two decades i have been conned by crooked buyers and me just accepting it just because i wanted to keep my 100% feedback. Sorry eBay, you will never see my money again. I will be the lowest of the lowest if i use your company again.”

Helpful Report

Posted 4 years ago

“Stay away from eBay. They scammed me of my sales and banned me without explaining why.”

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Posted 4 years ago

“02/04/2021 BUYER BEWARE - ebay does not back buyers any more! seller guaranteed next day delivery but seller did not ship it till next day. ebay blamed the USPS - WTF!! seller shipped book rate. it went to 5 (FIVE) different USPS facilities in one state. I immediately asked ebay to 'step in' and because the item was delivered (five days late) ebay closed my request for a refund -- again WTF! the seller is advertising for something they do not do. that is fraudulent and misrepresentation! and ebay is okay with it! AGAIN - BUYER BEWARE!!”

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Posted 4 years ago

“Tried selling a collector's knife on Ebay and the buyer got sellers remorse, had a limited amount of time to prove a return but couldn't prove a return because we hadn't even shipped the knife yet. The funds were deposited into my PayPal but the next thing I know, the funds were pulled from my PayPal account (for more than what was initially deposited). So now the money, plus extra money that they pulled for no reason has been withdrawn and the knife is supposed to arrive to the idiot in New York tomorrow. Now we have to try to stop the shipment from UPS so the guy doesn't end up with both the money and the item. Worst experience ever. Ebay doesn't even have real people checking their messages because their responses make no sense.”

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Posted 4 years ago

“Ebay scammed me along with the seller. The seller can put a tracking number to a package going to same zip code as your location. They then call the package delivered and fail to do due diligence to figure what is going on. On appeal they ask you to file a police report and waste police resources on a problem their company is creating the first place. (Require verification of package). I have been using eBay since 2001 with no issues and should one arise the history means nothing. Horrible business practices.”

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Posted 4 years ago

“Get everything and anything you want in one place. Used it for 15+ years with no problem.”

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Posted 4 years ago

“I wish I can give 0 or -5 but 1 is the lowest. Where do I start, likewise some other resent reviews I think eBay needs to be stopped from opperating for so many reasons. First - the 30 day guarantee its the biggest wipe hands tool ever, it's actually one of the worst thing a customer can have and let me explain. The 30 day guarantee kicks in from the date of the purchase not the day you got the item or staring using it. Now due to Covid, Brexit and other restrictions items not coming as soon as did befor and item can take even 2 weeks, so you are left with 2 weeks to report a problem, now imagine this is a consumable a water filter or toothbrushe head like in my case, I still had life on my old brush and I started using the new ones in few weeks and the 30 day guarantee has passed, this item normally last 3 months but now after just a a week and a half the head of the brush became wobly, very uncomfortable and about to fell which is hazardous too you can choke on it. So what I am supposed to do with a faulty item, eBay said get in touch with customer I did but he never came back and this way you lose few precious days, I asked eBay to help but needed to wait 3 new days after you file a complaint for eBay to assist, they never did by they way neither eBay or customer. After another week I got in touch with them and do you know what they said: First get in touch with PayPal, what if didn't used PayPal. Second get on touch with OralB because the item is faulty. Third I am sorry the item is faulty but there is nothing we can do. So to summarize guys, eBay don't take any responsibility what so ever for the items sellers are offering, they don't care if the items are faulty or not, they don't care if you lost your money or not but they conveniently wipe their hands with the 30 day guarantee which is almost useless and not competitive service this days. In other words they told me to fu... off and deal with alone and they will not do absolutely nothing about it. When I asked them do you realize i am stuck with a faulty items, they said I am sorry and that's it. Please avoid eBay use Amazon never had issues and when I did they been helpful and very reasonable.”

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Posted 4 years ago

“Some how my PayPal info was inaccurately used (with no explanation as I linked my PayPal account and used it many time accurately). After being concerned for my account security, losing a sale, and spending over an hour on the phone the representative refused to give me their info after telling me they had Ben instructed to “end the call”. I’m disgusted and will NOT use eBay again. The fees are too high and the customer service, security, and interactions are terrible. I’ve lost hundreds of dollars in time and revenue today and eBays solution was to hang up.”

Helpful Report

Posted 4 years ago

“THIS JUST HAPPEN TO ME! EBAY ALWAYS FAVORS THE BUYERS! On Jan 19, 2021 I sold a Epson Artisan 1430 Inkjet Printer Brand New but AS IS because it wasn't turning on ebay for $194.67. The original price was $649. But It wasn't turning on so I thought to sell it AS IS broken, for PARTS only. No returns, no refunds and no exchanges. Jan. 22 :The buyer requested a return Going back and forth with the buyer I offer him a partial refund. HE DECLINED. Then I told him to ship it back, but he needs to pay for shipping. HE DECLINED. Then the Buyer made up some **bleep** false claims and escalated the claim with ebay. EBAY favored the buyer and I am forced to take it back including paid shipping. Yesterday it got delivered back to me. I open the back and I was so shocked. When I received the printer back it was missing lots of parts. All the accessories are missing I send was missing! He kept all the accessories. Also the original receipt that I have included in the sale was missing. Aside from that, the printer head is also missing and worst of all the sticker where the serial number was is also missing! The buyer has scratched off the serial number sticker!!! Oh did I mention that the BUYER SELL PRINTERS? Once he made the return request I saw his shop he sold printers. A day later all his listing were gone! What a co-incident! Here are the items that are missing. 1. All manuals 2. Power cables 3. CDs and DVD drives 4. DVD print tray 5. printer head 6. printer cover of the ink box 7. Original receipt 8. Serial number sticker 9. Paper feeders The printer came back in a very terrible shape and had physical damage. I have pictures for proof. Buyer not only made false claims but has also misused and abused ebays return policy. He knew exactly that he could get away with it. The printer was missing items and it was damaged beyond repair. Oh and immedialty upon delivery like basically 30 mins later after I open the package the buyer proof tracking number to EBAY and Ebay has refunded him in full and favor the buyer! Ebay had the last word and they didn't want to know my side of the story nor hear the seller's input. Oh and Ebay took money (that I didn't have) out of my Paypal. Now I have a negative paypal Paypal tried to get money out of my bank account. But luckily I put a STOP PAYMENT ORDER ON PAYPAL with my bank. Paypal and ebay are getting NOTHING from me. They have favored the buyer! THey should get the money back from the buyer!!!! On Jan 30 I sent an appeal to ebay. Ebay: We weren't able to give you a refund EBAY SEND ME THIS MESSAGE AND CLOSE THE CASE Hi Christine, After reviewing this case, we decided to keep the original outcome. We understand that you received your item in a different condition from when you shipped it. Unfortunately, we weren't able to grant your appeal because we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. You won't receive a refund for this case. EBAY is as worst as the buyer themselves! They favored the buyer and they refunded him and they close the case in his favor. Leaving the seller in a loss with a broken and damaged item. I have been with eBay for a while now. This buyer was a liar and a thief. A cheater. A horrible buyer in every way. This buyer says something is wrong with the item (whether there is or not) eBay favors them and I am forced to refund his money back and in return get my broken item back with the missing serial number and parts. THIS IS NOT RIGHT! The bottom line is that ebay takes the buyers word for it and never the sellers. Leaving sellers unsafe and screwed! Ebay should be ashamed of themselves. I will stop selling on ebay. They just lost another seller. The buyer knew exactly how to play ebay and ebay got fooled by a cheater. They lost a good and honest seller. The buyer is theft and cheated misusing ebays buyer garantie. All I can now say is I HATE EBAY and I HATE PAYPAL! I will now start selling on Facebook marketplace. Offerup and Nextdoor app. Ebay has horrible greedy business practices. I have filed a complaint with BBB. And I will let my story be heard all over social media! Exposing Ebay shady way of business. UNBELIEVABLE!!!! PS: I just put that broken printer in the trash! PSS: The buyer 2015usimfe (13 ) I bock him”

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Posted 4 years ago

“I've been on Ebay for 20 years now. They recently forced sellers to use them to get paid instead of Paypal. Ebay charges more for each item than both Ebay and Palpal charges were combined. They know Amazon is the only other option. So guess they don't care about extorting their customers.”

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Posted 4 years ago

“Used to be fantastic. Last few years, many scam buyers. 2020 and so far 2021 have been the worst. Buyers trying to use unauthorized foreign payments and even worse. Buyers are now allowed to harass, leave unfair negative feedback and sellers have little to no recourse. Sellers can't say one tiny bad thing about a buyer or leave negative feedback. eBay does NOT follow their own policies when it comes to protecting sellers. I had 100% positive feedback for over 15 years and eBay let Russian Federation buyers try to ruin my account. Dozens of phone calls to get it resolved. It's just not worth it anymore. I moved my items elsewhere and sell 2x as much without the headaches.”

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Posted 4 years ago

Ebay is rated 3.1 based on 4,094 reviews