Ebay Reviews

Name: Ebay
Rating: 3.09

3.1 Rating 4,076 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 26th November 2024

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I can give 0 or -5 but 1 is the lowest. Where do I start, likewise some other resent reviews I think eBay needs to be stopped from opperating for so many reasons. First - the 30 day guarantee its the biggest wipe hands tool ever, it's actually one of the worst thing a customer can have and let me explain. The 30 day guarantee kicks in from the date of the purchase not the day you got the item or staring using it. Now due to Covid, Brexit and other restrictions items not coming as soon as did befor and item can take even 2 weeks, so you are left with 2 weeks to report a problem, now imagine this is a consumable a water filter or toothbrushe head like in my case, I still had life on my old brush and I started using the new ones in few weeks and the 30 day guarantee has passed, this item normally last 3 months but now after just a a week and a half the head of the brush became wobly, very uncomfortable and about to fell which is hazardous too you can choke on it. So what I am supposed to do with a faulty item, eBay said get in touch with customer I did but he never came back and this way you lose few precious days, I asked eBay to help but needed to wait 3 new days after you file a complaint for eBay to assist, they never did by they way neither eBay or customer. After another week I got in touch with them and do you know what they said: First get in touch with PayPal, what if didn't used PayPal. Second get on touch with OralB because the item is faulty. Third I am sorry the item is faulty but there is nothing we can do. So to summarize guys, eBay don't take any responsibility what so ever for the items sellers are offering, they don't care if the items are faulty or not, they don't care if you lost your money or not but they conveniently wipe their hands with the 30 day guarantee which is almost useless and not competitive service this days. In other words they told me to fu... off and deal with alone and they will not do absolutely nothing about it. When I asked them do you realize i am stuck with a faulty items, they said I am sorry and that's it. Please avoid eBay use Amazon never had issues and when I did they been helpful and very reasonable.”

Helpful Report

Posted 3 years ago

“Some how my PayPal info was inaccurately used (with no explanation as I linked my PayPal account and used it many time accurately). After being concerned for my account security, losing a sale, and spending over an hour on the phone the representative refused to give me their info after telling me they had Ben instructed to “end the call”. I’m disgusted and will NOT use eBay again. The fees are too high and the customer service, security, and interactions are terrible. I’ve lost hundreds of dollars in time and revenue today and eBays solution was to hang up.”

Helpful Report

Posted 3 years ago

“THIS JUST HAPPEN TO ME! EBAY ALWAYS FAVORS THE BUYERS! On Jan 19, 2021 I sold a Epson Artisan 1430 Inkjet Printer Brand New but AS IS because it wasn't turning on ebay for $194.67. The original price was $649. But It wasn't turning on so I thought to sell it AS IS broken, for PARTS only. No returns, no refunds and no exchanges. Jan. 22 :The buyer requested a return Going back and forth with the buyer I offer him a partial refund. HE DECLINED. Then I told him to ship it back, but he needs to pay for shipping. HE DECLINED. Then the Buyer made up some **bleep** false claims and escalated the claim with ebay. EBAY favored the buyer and I am forced to take it back including paid shipping. Yesterday it got delivered back to me. I open the back and I was so shocked. When I received the printer back it was missing lots of parts. All the accessories are missing I send was missing! He kept all the accessories. Also the original receipt that I have included in the sale was missing. Aside from that, the printer head is also missing and worst of all the sticker where the serial number was is also missing! The buyer has scratched off the serial number sticker!!! Oh did I mention that the BUYER SELL PRINTERS? Once he made the return request I saw his shop he sold printers. A day later all his listing were gone! What a co-incident! Here are the items that are missing. 1. All manuals 2. Power cables 3. CDs and DVD drives 4. DVD print tray 5. printer head 6. printer cover of the ink box 7. Original receipt 8. Serial number sticker 9. Paper feeders The printer came back in a very terrible shape and had physical damage. I have pictures for proof. Buyer not only made false claims but has also misused and abused ebays return policy. He knew exactly that he could get away with it. The printer was missing items and it was damaged beyond repair. Oh and immedialty upon delivery like basically 30 mins later after I open the package the buyer proof tracking number to EBAY and Ebay has refunded him in full and favor the buyer! Ebay had the last word and they didn't want to know my side of the story nor hear the seller's input. Oh and Ebay took money (that I didn't have) out of my Paypal. Now I have a negative paypal Paypal tried to get money out of my bank account. But luckily I put a STOP PAYMENT ORDER ON PAYPAL with my bank. Paypal and ebay are getting NOTHING from me. They have favored the buyer! THey should get the money back from the buyer!!!! On Jan 30 I sent an appeal to ebay. Ebay: We weren't able to give you a refund EBAY SEND ME THIS MESSAGE AND CLOSE THE CASE Hi Christine, After reviewing this case, we decided to keep the original outcome. We understand that you received your item in a different condition from when you shipped it. Unfortunately, we weren't able to grant your appeal because we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. You won't receive a refund for this case. EBAY is as worst as the buyer themselves! They favored the buyer and they refunded him and they close the case in his favor. Leaving the seller in a loss with a broken and damaged item. I have been with eBay for a while now. This buyer was a liar and a thief. A cheater. A horrible buyer in every way. This buyer says something is wrong with the item (whether there is or not) eBay favors them and I am forced to refund his money back and in return get my broken item back with the missing serial number and parts. THIS IS NOT RIGHT! The bottom line is that ebay takes the buyers word for it and never the sellers. Leaving sellers unsafe and screwed! Ebay should be ashamed of themselves. I will stop selling on ebay. They just lost another seller. The buyer knew exactly how to play ebay and ebay got fooled by a cheater. They lost a good and honest seller. The buyer is theft and cheated misusing ebays buyer garantie. All I can now say is I HATE EBAY and I HATE PAYPAL! I will now start selling on Facebook marketplace. Offerup and Nextdoor app. Ebay has horrible greedy business practices. I have filed a complaint with BBB. And I will let my story be heard all over social media! Exposing Ebay shady way of business. UNBELIEVABLE!!!! PS: I just put that broken printer in the trash! PSS: The buyer 2015usimfe (13 ) I bock him”

Helpful Report

Posted 3 years ago

“I've been on Ebay for 20 years now. They recently forced sellers to use them to get paid instead of Paypal. Ebay charges more for each item than both Ebay and Palpal charges were combined. They know Amazon is the only other option. So guess they don't care about extorting their customers.”

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Posted 3 years ago

“Used to be fantastic. Last few years, many scam buyers. 2020 and so far 2021 have been the worst. Buyers trying to use unauthorized foreign payments and even worse. Buyers are now allowed to harass, leave unfair negative feedback and sellers have little to no recourse. Sellers can't say one tiny bad thing about a buyer or leave negative feedback. eBay does NOT follow their own policies when it comes to protecting sellers. I had 100% positive feedback for over 15 years and eBay let Russian Federation buyers try to ruin my account. Dozens of phone calls to get it resolved. It's just not worth it anymore. I moved my items elsewhere and sell 2x as much without the headaches.”

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Posted 3 years ago

“This company has declined significantly over the years. They no longer support sellers at all. When buyers file claims for items that are delayed in the mail Ebay goes ahead and charges sellers after a few days without first properly communicating with the buyer and seller. It's also clear they don't read messages sent their way as part of the process, or that AI is doing a pretty lousy job for them. They then force sellers to contact buyers for a refund. Good luck with that! The decision not to allow sellers to provide negative feedback also makes it impossible to have balanced feedback in the system. When sellers request to have negative(and inaccurate) feedback removed from their profiles, they decline to do anything. As such take all feedback ratings with a grain of salt. There are a ton of totally disreputable buyers and it's near impossible to notify membership about this. Additionally In Canada, it's no longer possible to even get hold of anyone on the phone. When dialing the # found online someone answered 'Hello Kijiji'. She then apologized and gave me a different number that is now out service. Sadly, Ebay has become a joke. I'm currently selling the last of my items and closing my account. I wouldn't waste my time with this company unless you want endless stress, headaches, and to waste a ton of time.”

Helpful Report

Posted 3 years ago

“Ebay has sellers who are committing fraud with FEDEX . FEDEX will say they delivered your package but when you call to let them know you did not receive it you get an automated complaint line. I opened a case and they said they would call me back . When they called back they said they had to look into this further and the case was closed on there end . So FEDEX didn't help with finding my package . Then EBAY said that FEDEX delivered my package with tracking and since the seller provided tracking there was nothing they could do . The seller has several complaints where people are NOT getting there packages , there is no recourse when you get scammed like this . I would highly advise people to be very careful if you order any thing from Ebay sellers . This scam on me was planned between that seller and someone who works at fedex , I am very sure of that . I am very upset . I would not of been so sure of this until i read reviews on the seller and found i wasn't the only one that got scammed by them . BUYER BEWARE WHEN YOU ORDER FROM THEM . https://www.ebay.com/usr/amayapal51 Dont buy from this seller”

Helpful Report

Posted 3 years ago

“Beware of Ebay buying if you wish not to become one of their members, but buy as a guest.. Could be a bad decision. Customer service is NIL as a guest buyer. I am stuck with $700 purchase that was supposed to be new, and now Ebay won't help me return the item. Every effort to communicate with Ebay or the seller requires a PASSWORD, which you won't have. A real bag of worms. personally I will avoid Ebay entirely. Telephone is not possible, nor is email, or chat without this password.”

Helpful Report

Posted 3 years ago

“I would give zero I would give zero. Disgusting company, no support to sellers at all. Supporting scammers. Avoid at all costs. I hope they will collapse soon.”

Helpful Report

Posted 3 years ago

“eBay is an absolute scam. Their whole purpose is to protect themselves. I have a dealership and I sold somebody a car who physically came in to inspect the car with his mechanic before he paid me after we’ve already reached an agreement of sale on eBay‘s website. He signed a legal document bill if sale along with an odometer statement and buyers guide stating the car was being sold AS IS. His mechanic found nothing wrong with the car he paid me and drove from Maryland to New York without issue. Six weeks later I get a phone call from the gentleman who is threatening to sue me if I don’t pay for a leak that happened on a 14-year-old car with 88,000 miles on it that he drove almost 1000 miles without any issues. He submitted negative feedback after the fact because I wouldn’t pay for the repair and eBay will do nothing about it and I’ve been trying to show them that I have these documents signed by the buyer But they could care less. I have canceled my account after 20 years because their unfair business practice At least craigslist is fair for both buyers and sellers”

Helpful Report

Posted 3 years ago

“Ebay was very disappointing today. They don't care anymore about the sellers. Because of misunderstanding of their partial return format I lost over $100 . I removed all my listings today from ebay and will sugest to all my friends to do the same.. Also will suggest everyone to look in other websites to find products before going to ebay.”

Helpful Report

Posted 3 years ago

“Horrible customer service. Ebay is full of fake items now nothing is authentic anymore they lie and say it is authentic and its not. I am done with Fleabay for good.”

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Posted 3 years ago

“Definitely DO NOT SELL on ebay, unless you are fully aware of their fee and pricing policies. Meaning how much will you pay for posting a sale item. You will always get an invoice, despite you have no idea you singed for one. Sometimes can get very expensive one (sale of cars, etc.). I am done with their practices and hiding fee structure somewhere deep in their agreement.”

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Posted 3 years ago

“I got an empty box instead of camera I ordered. I paid 510GBP. I was told multiple times on the calls with customer service that I will get a refund. I'm attaching a transcript from one of the chat with ebay, where I'm explicitly told that I will get the refund. The last time I spoke to them was yesterday and I was told that my refund is being processed for me and I'll get money by today's afternoon. But today I got an e-mail saying the case is closed and I won't get money back. I called again and received the same information but with different explanation. eBay = FRAUDULENT COMPANY. Stay away”

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Posted 3 years ago

“Please do not go to ebay to sell your items!! Stay away!! I was selling a motherboard. I didn't offer returns because inexperienced buyers could damage the board and return it at my cost. I sold the board for $200 shipped it that day. Ebay put my money on hold for 3 weeks. Ok whatever it took a long time to get paid who cares. 1 week later the buyer asks for a refund because the board was damaged after install. I declined it is not my fault to refund an item you broke. Ebay forced me to make the return. The way they did should be illegal. Ebay charged my bank for $200. Ebay charged my paypal for $200. I was forced to pay $400 on an item that sold for $200. I logon to ebay in a panic asking what is going on. To my shock the page to check on the status of the return would not load due to an error. I call ebay and they say they have no idea what happened. My first thought was I fell for a scam but I checked the charge it was not for some sketchy place is was "ACH WEB-SINGLE EBAY INC PAYPAL ECHECK" I am a tech savvy person and am struggling to work this out. This could have been someone's grandma! please don't use eBay!”

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Posted 3 years ago

“Bitz4all is a scam seller allowed to be in your website. I contact eBay about it and eBay didn’t care basically. The iPad I bought from them was faulty, seller ignored me. eBay also didn’t care. Is eBay allowing scam companies on their website on purpose? Don’t use eBay and DONT BUY FROM BITZ4ALL!!!!”

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Posted 3 years ago

“I have been a customer of ebay for over 20 years. However, I will never purchase or sell from ebay EVER again. I sold a home gym on ebay and after a total loss on this gym, $1600 loss, due to damage while in transit, ebay continued to charge me $300 for a sellers fee, even after my $1600 loss. They would NOT drop the charge, giving me a new $1900 loss total. Very GREEDY and not compassionate for any of the negligence and money they cost me. They turned that $300 into collections for their free money”

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Posted 3 years ago

“It's cool!”

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Posted 3 years ago

“I switched to ePay and I regret it. Paypal is not as bad as this. This was my first transaction and Ebay cant even tell me the fees Im paying with your new ePay system. Maybe Ebay can explain to the New York State Attorney General why Im being Overcharged an extra 10 percent fees and no one can give me an explanation after 2 days. Rest assured I will not take this lightly. Ill be calling Ebay today, for the last time before I take them to court.”

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Posted 3 years ago

“ebay wont let me purchuse unless I login, I don't have aacount and I WILL NEVER MAKE ONE, DIE IN A HOLE EBAY!!!!1”

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Posted 3 years ago

Ebay is rated 3.1 based on 4,076 reviews