Eckman Reviews

Name: Eckman
Rating: 1.54

1.5 Rating 586 Reviews

12 %

of reviewers recommend Eckman

Company Reviews

Questions

Metrics

1.5

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

0203 455 0497

Email:

sales@eckman.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had read these reviews before placing my order , no reply to email , waiting ages to talk to someone in customer service. When I finally got through ( 20 min holding ) I was told my order had shipped so I asked for a tracking number, which she couldn't give me and said it would be emailed to me , this was a blatant lie to get me off the phone. I still haven’t got my product, money has been taken and as I can't get any straight answer from them I have no idea if I’ll ever get my product that I ordered !! Do not use this firm!!”

Helpful Report

Posted 9 years ago

good morning thank you for your review I am sorry to hear that the parcel has not arrived I am sorry that there is a delay with your order I can see that you spoke to our customer services and they have explained that there is a delay

Posted 9 years ago

“Ordered 2 items 10/01/15 long reach telescopic hedge trimmer and helmet ear protectors and face mask ordered online 3/5 days delivery well I finally got the goods hedge trimmer 28/01/15 and mask 02/02/15. I have emailed them 6 times and only 1 reply asking me for a customer order no which I have never had and an account no never had this either. Telephoned so many times and expected to wait in a queue for 24mins OMG I have never purchased anything from such an awful company the customer service is non existant and I will never buy from them again never mind how good the products are the stress of trying to get these items is awful. Stick with amazon they keep you up to date with delivery.”

Helpful Report

Posted 9 years ago

Good Morning Thank you for your review I am sorry to hear of the problems that you have had with your order. I have checked today and it appears the the missing items have now been replaced for you

Posted 9 years ago

“I placed an order (18915) for a leaf blower EKELVV2 and Collection Bag EKELV2B on the 31/11/0214 and like everyone else who has posted a review about Eckman, was told items were out of stock. I emailed Eckman and they replied saying that the bags would be delivered mid Dec 2014 and the leaf blower mid Jan 2015. I called customer services and got no reply. On the 19/01/2015 I called your 02034550497 number and after 15 mins of being put on hold, I was put through to one of your Customer Service team who told me that both items were being dispatched that evening. On 26/01/2015 I called again and was told that there had been a problem with the Courier and the items will be with me on Jan 28th, and guess what nothing arrived! So today 02/02/2015 I phoned Eckman and was told that my order had been dispatched on the 31/01/2015, which I find very confusing because I was told twice that the order had been dispatched on Jan 19th. I told your Customer Service rep that I know longer wanted the items and wanted to cancel the order because I have been given excuses excuses about the delivery of the items I have ordered. Your Customer Service rep said that they could not cancel the order and I would have to send the items back once they have arrived for a refund.”

Helpful Report

Posted 9 years ago

good Morning Thank you for your review I am sorry to hear of the problems that you have had with your order I have checked this morning and it appears that the order was delivered to you yesterday. I have rang and left my number Please accept my apologies

Posted 9 years ago

“I purchased a long reach hedge cutter and find it excellent; also I do not remember having any trouble with delivery. Now I had it in mind to buy another piece of equipment. But after reading these reviews I would not touch this company with a barge pole. It's only by complaining or taking into account the experiences of other buyers and, like me acting accordingly that these companies will come to realise how to treat customers and potential customers. Roy, January 2015”

Helpful Report

Posted 9 years ago

thank you for your review I am sorry to hear that you will not be placing a order with us I will send you my details for you to consider letting us try to put your faith back in us in the future

Posted 9 years ago

“I would never deal with this company again They have not delivered goods but have taken my money Customer services do not reply No reply to e.mails Thanks to pay pal for taking up case 0/10 !!##”

Helpful Report

Posted 9 years ago

good Morning Thank you for your review I am sorry to hear of the problems that you have had with your order I can confirm that your order was despatched to you and should have arrived I understand that the tracking details have been sent to you

Posted 9 years ago

“Order no 20058 Cancelled xmas order because didn't arrive on time. Goods arrived early January, refused to accept, as advised by Eckman. Cannot get money recharged to debit card Eckman claim no record of order, even though I've emailed copy of confirmation order. Do not deal with this company,”

Helpful Report

Posted 9 years ago

good morning thank you for your review I am sorry to hear of the problems that you have had with your order I can confirm that your order has been refunded

Posted 9 years ago

“Same situation as others - I ordered a gate at the start of Jan - on the 26th Jan its still not here so called them and they said there were 2 delays in the order and it should be here in 21 days. I said is that guareenteed. Customer service said - nothing in life is guaranteed!!!! Worst customer service ever - as soon as she said that I asked for a refund. I would never buy from this company.”

Helpful Report

Posted 9 years ago

good morning thank you for your review I am sorry to hear that you have had problems with your order I can confirm that your order has been cancelled

Posted 9 years ago

“placed an order 21048 on 8/1/2015 for multitool £253 after repeated phone calls waiting for ages being told customer services closed for training!! being told goods despatched day before subsequently told not yet despatched as of 21/1/2015 all e,mails requesting information ignored. Told waiting tracking information from courier company. cancelled order with Lewana? told will receive e,mail within 24 hours, not received! Confirmed cancellation of order by e,mail 22/1/2015 awaiting response. Total lack of response from this company is amazing.”

Helpful Report

Posted 9 years ago

Thank you for your recent review i am sorry that you have had lots of problems with your order. I have sent you a email

Posted 9 years ago

“Order delayed because of high demand then items not as described.spoke to customer services who were v unhelpful but did say a manager would ring me back three weeks later and no phone call and noo replies to e mails.”

Helpful Report

Posted 9 years ago

good monring Thank you for your review I have emailed you asking for further information

Posted 9 years ago

“In a similar situation to many others who have left reviews recently. Items ordered on 30th November and didn't arrive within the 5 working days promised. After chasing up by email, a delivery then did arrive, containing some of the items ordered, some different items, and others omitted from the package, but included on the invoice. After emailing several times to try and get the wrong items swapped and the missing item sent, I wasn't making any progress, so decided to arrange to return the items for a full refund instead. Items returned on 29th December and after emailing several times to chase the refund I'm still waiting for even a response from them weeks later. Unless you have the time and the money to spend hours chasing them up for your items or your money back, shop elsewhere!”

Helpful Report

Posted 9 years ago

Thank you for your review I am sorry that you have had so much trouble with your order I can see from our records that a refund has been issued for you

Posted 9 years ago

“Ordered solar powered security lights ... they didn't turn up! Contacted Eckman customer service who informed me they were delivered to my porch when i was out. I don't own a porch! I have tried to tell them this over 2 telephone calls and 3 emails . No joy, i now just get ignored and they do not answer my emails. DO NOT USE THIS COMPANY, there is a strong chance you will be out of pocket like me! The next step is the small claims court ... all for items that were £33.98!!!! Stay away from Eckman!”

Helpful Report

Posted 9 years ago

Good Morning Thank you for your review I have emailed you for further information

Posted 9 years ago

“Wrong item sent, tried many time to call put on hold, then they would hang up. Ask to speak to manager they put you back through customer service, then hang up again. Emails not answered, only option left is court . Do not use this company .”

Helpful Report

Posted 9 years ago

Thank you for your review. I am sorry to hear of the problems that you are having with your order. I have emailed you for further details

Posted 9 years ago

“Ordered a heated ice scraper and telescopic snow brush on 5 December 2014. My money was taken from Paypal immediately and as of today (20 January 2015) nothing has arrived yet they have managed to send me their latest brochure! I have repeatedly tried to call - just left holding on for as long as 15 minutes. Got through once to be told "it was sent yesterday" which was obviously a blatant lie. The service (or lack of) from this company is appalling. Do NOT order anything from this company.”

Helpful Report

Posted 9 years ago

Thank you for your review I apologise for the delay and inconvenience caused in this matter I have emailed you for further information Thanks

Posted 9 years ago

“Ordered a aerator/scarifier on 3 January. Money taken from bank account immediately. Waited for delivery due within 5 days. Product now appears to be on back order. Did get through to customer services after waiting ages. Was told the manager would call back. Cannot get through to the customer service line . Be careful dealing with this company.”

Helpful Report

Posted 9 years ago

Good Morning thank you for your review I am sorry to hear of the problems that you have had with your order. i can confirm as per customer services email that your order as now been cancelled. I apologise for the inconvenience caused in this matter

Posted 9 years ago

“Ordered a gate (19579) on 7th December - money taken from account straight away. No mention of being out of stock. Emailed on 2nd jan and again a few days later.. Still no response to emails by19th jan. Rang a few weeks ago eventually got through and told stock was coming in but still no delivery. Now can't get through at all - customer service line keeps on hold for 10-15 mins and then cuts off. Terrible customer service. Would give no stars if there was that option.”

Helpful Report

Posted 9 years ago

good morning thank you for your review I am sorry to hear of the problems that you have had with your order. Unfortunately the item that you have order we are waiting for further supplies I will email you with a due date

Posted 9 years ago

“Ordered watch and parking camera in November 2014. Still not received anything. After a number of calls and emails I have been told the watch ordered is no longer available. They have suggested alternative. This was 'in packing' over a week ago and has still not arrived. My cheque was cashed December 2nd 2014. I have completely lost faith in the company. It's a disgrace and I feel they have taken advantage. I have reported them to watchdog, as I feel the way they have acted has been a huge con.”

Helpful Report

Posted 9 years ago

Good Morning Thank you for your review I am sorry to hear about the problems that you have had with your order As per email sent by customer services I am pleased to confirm that your order has been despatched

Posted 9 years ago

“Ordered telescopic looper on 2nd January - money taken from my account on 3rd. Like others no answers to emails and cannot get through on the phone. This is terrible service and looks like only option is to go to Watchdog! I want my products by the end of the week.”

Helpful Report

Posted 9 years ago

Thank you for your reveiw I am sorry to hear that you have been having problems with your order I have sent you a email

Posted 9 years ago

“Purchased a door canopy December 2014 in good faith, paid by credit card. Waited for delivery, managed only once to speak to customer service. Advised that goods would be dispatched within the delivery period of their small print, ( basic lip service with an attitude from customer service). Total waste of time trying to get hold of them as they are experiencing high call load, advise call back tomorrow every time. Again they do not respond to emails. Not sure if a reliable company Have advised credit card company. Would not advise dealing with them as very unpredictable and unreliable. Now have to go through process of organising anothe canopy”

Helpful Report

Posted 9 years ago

Good Morning Thank you for your review I am sorry to hear that you have not received your order I have checked and the order has been despatched and should have arrived I will send you an email from my email address if you can confirm if you have receieved the order

Posted 9 years ago

“Ordered goods on 3rd December 2014, Eckman sent email acknowledging order, took money from credit card account on 4th December. Managed to get through on telephone before Christmas to ask why no goods received - told part of order out of stock, some would be sent immediately. 16th Jan 2015 - still nothing received! telephone calls are diverted to Customer service who do not answer. They do not reply to emails at all - the website says "they will be answered within 24 hours of receipt". Next step - court. Advice - DO NOT BUY FROM THIS COMPANY John Bairstow.”

Helpful Report

Posted 9 years ago

Thank you for your comments I am sorry to hear that you have had so many problems in trying to receive your order. I have checked and the order has been despatched to you and should have arrived. If the order has not arrived please email for the attention of Tracey and I will investigate it further for you

Posted 9 years ago

“I ordered a chainsaw in Sept 14....have been given 3 delivery dates but then told still not in stock. They have taken the money and now I can get hold of anyone( 1 hour on phone) to get my money back. THIS IS DISGUSTING.....NEARLY 4 MONTHS STILL NO REFUND OR CHAINSAW!!!!! Order number 15511”

Helpful Report

Posted 9 years ago

I am sorry to hear of the problems that you have had with your order I can confirm that a refund has been done for you

Posted 9 years ago

Eckman is rated 1.5 based on 586 reviews