EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“Avoid like the plague.”

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Posted 2 years ago

“If I could give a minus score I would Awful customer services I called on 1st October to be told only taking emergency calls and my details would be taken and call back in 49hours never happened. Contacted via email was useless and WhatsApp took forever and kept being put back on the queue I gave up on 26th October and called the rudest person ever . Kept offering me a smart meter . All I want to do is set up a direct debit for the amount I owe currently &62.87 not for £214 which is what EDF want to take each month . Why is it so difficult for EDF to do this ? My wi-fi provider can my mobile provider can so why can’t EDF ? How many peoples hard earned cash are they taking and earning interest on for their share holders ?”

Helpful Report

Posted 2 years ago

“This lot are nasty. I see that you lot have problems with them too so I'm not wrong. They are theives. Out of control. Lie and decieve and then call it misinformation... That's a classic narky trait, a trait I've dealt with alot over my years! Don't know what they're doing in their jobs and refusing to do their job/s properly and professionally! Blaming. Rude. Time consuming. playing GOD. Fake. Generally a nasty experience and I think they enjoy being nasty, again another narky trait. So, if you are thinking of joining their agenda, then know that if they've done it to me, they Will do it to you. When I get the chance I'm leaving them, but at the moment they have a wicked hold over me with my money and my time and MY ENERGY.”

EDF Energy 1 star review on 24th October 2022

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Posted 2 years ago

“I am disgusted with this company I have been promised ring backs so many times and wasted my time talking to advisors who have never carried out what they promised to do .I have been left with so many problems because EDF have taken such large amounts out of my bank account after me sending emails not to .I have been left with no money to pay other bills and have bank charges because of no fault of my own .nobody listens or cares .my bank have been excellent and have refunded one of the payments for me but the next day EDF took it again saying they had sent me an email ...why didn't you respond to my watts app messages ?why didn't you reply to my e mails ?why have you taken large amounts of money without my consent after one of your advisors agreed for me to pay weekly amounts to clear my bill .I am totally shocked at your lack of care when so many of your customers are struggling you are definitely making it worse for everybody its a total disgrace that you are getting away with treating customers in should a terrible way .shame on you all ....you never ring back like you promise to or respond to watts app messages I have spent hours holding on the phone trying to speak to somebody .it has nis affected my health.”

Helpful Report

Posted 2 years ago

“I’ve been bullied and Harassed by EDF for the last few months, I am a pensioner with Mental health problems and there debt collection company has sent me several demanding emails. The strange thing is I’m not even an Edf customer which they now know, they have been looking into my complaint since the 30th of September and have just informed me it should be resolved by the 30th of November (61 days?) the company is a joke, they will no doubt respond to this apologising and saying this is not our normal standard but I know this is just another delaying tactic, come on EDF try explaining why you bully and harass old age pensioners.”

Helpful Report

Posted 2 years ago

“Rubbish! Can't get through to anyone. The chat bot sends you round in endless circles until you want to throw yourself off a roof. You get forced onto a WhatsApp chat, having been promised a human being (who will contact you in 3 days apparently). Good forbid if you miss that chat, you're back to the auto bot again. Changing my supplier. EDF is a shambles.”

Helpful Report

Posted 2 years ago

“My account has been set up as a business, but I am not a business. meter reading hasn't been updated. can't get through on the phone or live chat and account details not recognised to register online. This has been ongoing for 6 months! the SME department is an absolute shambles!”

Helpful Report

Posted 2 years ago

“They did not recognise when I switched companies, then tried to block it, then did not send me the money they owed me. Finally, they have sent me another bill, for a new account number! Tried chat, but they seem clueless.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS ENERGY SUPPLIER. I have been contacting EDF since the beginning of August to get my meter repaired as the display to get a reading is not working. I have texted, emailed and phoned but as yet l haven’t got an engineers visit. It’s extremely urgent now as lm moving to another country.The service (what service????) is shocking, it’s been incredibly stressful and l will NEVER recommend them. The next step is to contact Watchdog or the press”

EDF Energy 1 star review on 9th October 2022

Helpful Report

Posted 2 years ago

“SERIOUSLY DO NOT USE EDF!!! Very stressful. They billed me twice for money not even owed because I was in credit resulting in EDF trying to take nearly £2500!! from my account. I had to stop my direct debit before they took it, settled it through the Ombudsman took weeks then EDF billed me at a higher unit price rate and standing charge rate because I had to stop them taking the £2500 I did not owe, seriously don't use EDF!!”

Helpful Report

Posted 2 years ago

“I have been trying to get through to the correct department for nearly 6 hours, I am either constantly holding or when I get through they transfer me to another departments as its not the right one. This is possible the worst company I have ever had to call for help”

Helpful Report

Posted 2 years ago

“Dreadful customer service. Spoken to various operatives and they just don’t understand the problem, make out they do but nothing gets put right. Also get cut off if they get fed up.”

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Posted 2 years ago

“Smart meter not worked since installation 18 months ago, no engineer visited to sort problem just text support, which we’ve initiated several times every month, to be told it’s getting sorted!! We’ve not had a bill either for electric use only our gas usage..incredibly frustrating asking for help and support to get nothing from your supplier!!”

Helpful Report

Posted 2 years ago

“3 times to today sent meter readings to them as the manner in which they had to be sent was very different asking strange questions my name address and postcode and tel no after I had already log on to my Account my Account is in a credit as I always pay set amount every week by standing order this is why so many companies in UK go under no foresight or planning”

Helpful Report

Posted 2 years ago

“I would rate 0 stars - this company is the reason I am i take medication, every direct debit they've set up for me has been wrong or not set up at all despite recieving letters... They make it up as they go along. The phone lines are a disgrace and always cutting out. On 2 occasions they've tried to deduct over 1000 in one payment and I'm a single mum on universal credit, I have a list of complaint reference numbers, and my metal health has took a really bad turn and they are aware of this. Awful company. I am in the process of taking this matter further .... And looks as if I'm not the only one with this problem.”

Helpful Report

Posted 2 years ago

“Where do I start! Like many others I was moved to EDF. Never experienced anything like it. My account was in credit, received email saying my dd was being changed to £2,685 per month. Nearly had a heart attack. Phoned customer service, their initial response was that’s a lot ! Before you think I live in a mansion, I live in a 3 bed semi detached. Spent 2 hours on the phone trying to sort it out, we a pensioners and don’t even receive £2,685 a month. One agent told me I was below average usage, another told me I was above average usage! My direct debit was changed to 177 per month. After 6 months, which is way too long to receive accounts, I was £1,200 in credit. They refunded me £576 pounds. I didn’t want the refund, so I paid them back £500. This is we’re the problem really gets interesting. My direct debit then increased to £285 per month, so again I spent 2 hours on the phone asking why. I then agreed to pay £200 per month, after much puffing and blowing I was told my monthly amount would be £233 I asked why when I had agreed £200 the reply was I would pay £200 dd and the £33 would come off my credit, by this time I was totally brain haggled! I didn’t argue any further,because I was banging my head against the wall. 2 days later I received email saying because I had £500 in credit my dd was being reduced to £2 a month I.e £24 a year, another 2 hours on the phone, we agreed at the end of it to change it back to £200. Still way too much. Checked my account no direct debit for September showing, back on the phone. Apparently because I was £500 in credit they didn’t take the money, but would start in October. I then asked to speak to someone who could explain how they worked dd out. After a lot of hot air being spoken, I was told I was paying too much, and would end up in credit! I have asked for a quarterly bill, which they have agreed to do but I am not holding my breath. I did ask if they had shares in mental institutions, because they are doing their best to make sure I end up being sectioned…..no doubt the saga will continue. I am definitely changing companies as soon as things settle down. Sorry this is so long..”

Helpful Report

Posted 2 years ago

“Awful service - watts app response service?! 12 hours response time WHICH let's be honest, is about your lack of investment. Only £83 billion turnover why would anyone expect good service?”

Helpful Report

Posted 2 years ago

“Customer service in India is the worse I have come across.! I phone ,speak to the agent,who then says they are checking and half an hour holding they disconnect.. They do not seem to follow what I am saying and just repeat themselves. I asked to be put through to the UK and they tell me I can only speak to customer service in India! I live in the UK and want to talk to UK customer service as they sort problems out, quickly and properly . Every time I phone them I am very stressed by the end of it. They have not resolved the problem and I don't believe they could. I am now reviewing other companies with better customer care.”

Helpful Report

Posted 2 years ago

“This company is a joke. Been waiting for over 6 weeks for an appointment to have an isolation switch fitted. Still have no date despite many phone calls and emails promising this will be sorted. Customer service is beyond terrible and they should have complaints department for their complaints department because their customer service is horrendous aswell. Avoid at all costs”

Helpful Report

Posted 2 years ago

“Karen in tocomplaints dealt with my complaint so quickly and resolved it to my satisfaction. She has been amazing throughout and has gone above and beyond to help me. EDF should be proud to have someone like her on their team. I am just so very grateful for all of her help. Amazing customer experience.”

Helpful Report

Posted 2 years ago

EDF Energy is rated 1.2 based on 686 reviews