EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

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Metrics

1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

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“Well I have no word for this company just one word scam and full of liars I moved to my property on November send my meter reading and I was paying my bill on monthly basis after 6 month they send me a bill of 2600 pound I was shocked spoke with customer service ridiculous no respect for customer at all Huge delays even more than 24 hours After been directed to complain department I was happy they way they approach but they have told me before they owe me 374 and after I owe the 475 totally unprofessional staff everyone giving wrong and conflicting information I will suggest all sister and brothers plz do avoid them”

Helpful Report

Posted 3 years ago

“Moved into my new house in September 2020 .. changed the supply from EDF in October 2020 . Out of the blue I recieve a debt collection letter for £482.23 for electricity supply from Feb 2021 to May 2021 ? .. called edf ..they confirmed account closed no outstanding balance, then called LCS debt management.. they called edf and confirmed the investigation still active. Despite knowing I'd moved to Avro energy back in October last year .. they are still wanting to charge me this random amount . This company have to rank as the worst on the energy market”

Helpful Report

Posted 3 years ago

“Absolutely shocking customer service have made no attempt to resolve any issues with our smart meters which they installed. 5 months of phone calls and emails only to be told there not going to do nothing about it, AVOID”

Helpful Report

Posted 3 years ago

“I was on a fixed price tariff. I stopped my existing direct debit of £46 per month after I get a message saying they were raising it to £126 per month and I was unable to contact anyone. Eventually it gets resolved and EDF say they have set up a new direct debit, they send me conformation of this, however they never took the money from my bank, I then get threats to settle the outstanding debt which I did. I then get notified that as I had paid my account in full my fixed price tariff was cancelled. And I should set up a new deal at a much higher price. I have tried contact by post email and whatsapp. Only reply I got was they did not like my language, I called them Bloody Incompetent, in my correspondence with them. By the way they are. I will be going to the ombudsman. Do not trust this company, they lie and always try to blame you for their mistakes.”

Helpful Report

Posted 3 years ago

“My mother, 83 in a one bed flat was emailed a very high bill based on an 'estimate' from Green Energy. This was way over her regular and current usage. Efforts to represent her on the phone were obstructed because, even when she gave her permission for me to speak on her behalf, they first refused to provide any evidence that she had used the electricity of a small business and then simply did not ring me back on the third and fourth occasions. At least there is a strange comfort in reading so many bad reviews, even if EDF don't care. A 'class action' might get somewhere.”

Helpful Report

Posted 3 years ago

“Omar Adem Was absolutely brilliant,, Very patient kind thoughtful and well as professional at all times,, Did the job amazingly well!!”

Helpful Report

Posted 3 years ago

“Never Again! I’m calling them or texting them 3 times in a month. I give them meter readings every month and they send me bills with estimate reading. I have monthly tariff and I have to ask for my bills. When I thought I finally solved the issues they sent me bills from the date what I already paid. When you pay your bills They take money of your bank and say it’s suspended and when you go in your app you can’t see your bill for what you actually paid .”

Helpful Report

Posted 3 years ago

“Stay away from those thiefs. At the beginning everything sounds perfect and one day they will ask you to pay an amount which will never make sense. From that point and onwards you will not be able to talk to customer service and they will start getting more money from your account without asking.”

Helpful Report

Posted 3 years ago

“Extremely poor customer services, I m surprised they are allow to do business in the U.K. They never follow through what they agree to do. I had numerous issues with meter reading when I moved to my currently address, they were constantly overcharging and ignoring the reading.It took 3 months and I m still not sure if it accurate. Then I called to say that my old flat will be empty and I wanted to reduced to direct debt, yes they said - new agreement was sent etc, they still continue to take the same direct debt, even though I have a smart meter in that flat they keep telling me asking me to send a meter reading. I asked them to change my email account so I could set up online account, - yes we can do that for you Mr. …. Guess what? Still not done.”

Helpful Report

Posted 3 years ago

“Poor from start to finish. I was always largely in debit no matter what season; I didn’t accrue enough credit over the summer months to make winter payments more manageable despite paying an additional amount at the end of the Winter season. Just four months after paying this to settle my account, I was over £400 in debit again (this time for the Summer months!?) They provided plenty of jargon to explain and have a very complicated billing system. A means to be dishonest, I’m convinced. After a few years of this, I decided to move to another provider and won’t ever go back!”

Helpful Report

Posted 3 years ago

“Absolutely disgusting energy company, they are ruthless and money grabbers and some staff beyond rude, if you have a prepayment meter and owe them any money they don't want to help you they just take take take. I cannot wait to switch and never go back!!!”

Helpful Report

Posted 3 years ago

“I paid estimated bills. EDF owe me £300. I’ve submitted meter readings. I’ve emailed, called, used WhatsApp over 25 times and they keep fobbing me off. They’re refusing to return my money. Horrible company. Wish I’d never signed up to them.”

Helpful Report

Posted 3 years ago

“My opinion they are scam,never get through when ringing”

Helpful Report

Posted 3 years ago

“After sending a meter reading, I found it impossible to get confirmation that it had been received. In fact, it seems a struggle to talk to a human being at all. Extract from Chat: "I am here to help you get an answer", and then, "The chat session has been closed by your EDF advisor"”

Helpful Report

Posted 3 years ago

“I have just spoken to a lovely lady named Alison, she has quickly and efficiently dealt with all the issues I had, I'm so very grateful”

Helpful Report

Posted 3 years ago

“The worst customer service as well as the company. I moved to the house ,where previous tenant didnt pay them money , so they did pass on me and charged me for previous tenants bills ! And they wont tell you anything , till you notice yourself and call them ( if they even answer the phone calls !) I changed for British Gas an im very happy with theirs service”

Helpful Report

Posted 3 years ago

“I didn't choose EDF I was moved over when my company stopped trading. I found they did not keep me up to date with what was going on and when I text them I got quiet a rude person texting me back . So i changed to another company”

Helpful Report

Posted 3 years ago

“ABSOLUTELY APPALLING. Sent a completely made up bill and had to argue and argue until they admitted it was "estimated" and I did not need to pay it.”

Helpful Report

Posted 3 years ago

“After undercutting other competitors they send you a bill for more than you expected but this happens with other suppliers so be cautious about the quote you receive”

Helpful Report

Posted 3 years ago

“rubbish, expensive having a lot trouble with smart meter... do not recommend”

Helpful Report

Posted 3 years ago

EDF Energy is rated 1.2 based on 718 reviews