EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 718 Reviews

3 %

of reviewers recommend EDF Energy

Company Reviews

Questions

Metrics

1.2

Based on 718 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Write Your review

Tell us how EDF Energy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son has a problem with pre payment meter refusing to top up, the problem has gone on for weeks with the repeated promise that it will be sorted out….. the told yesterday he must wait for electricity to completely run out and then let them know and they will send an emergency engineer, my son has told them he has to freezers full of food and a large tropical fish tank with expensive fish that will die if the heater goes off and the water goes cold… still told he must let it run out. The electric has now finally run out, if the fish die and the food thaws we will be taking EDF to court not only for the spoilt food and dead fish but for the stress, anxiety and distress caused.”

Helpful Report

Posted 3 years ago

“EDF avoids any form of human contact for as long as possible. Then when you reach somebody they make mistakes and you have to repeat the entire process. If you value your time avoid them like the plague.”

Helpful Report

Posted 3 years ago

“I have had three smart meter installation appointments . First one left me without power for nearly two hours as when the meter was installed the DCC , whatever that is was down and the guy had to reinstall the old meter. Second installer said there was no point as the gas meter was too far away from the electric meter. Third attempt was cancelled by EDF with no explanation. I made a complaint and EDF seem more interested in closing the complaint than actually resolving it. Will definitely not be going with EDF when my current tariff expires on gas and electric. Given that EDF are bragging about their smart meter installation I find it a total lie and would not recommend to anyone. Michael Wright”

Helpful Report

Posted 3 years ago

“Every Day Failures. Myself and my housemate are registered disabled, EDF cut off our gas 3 times in freezing weather because they messed up and had 2 accounts running on one property. This went on for weeks, they don’t respond to texts, they routinely cut you off on the phone (when one is ‘blessed’ enough to actually get through to them),they claim you can contact their ceo (when I’m fact you’re just get an automated message saying they’re passing you back to the same unsympathetic cretins who couldn’t deal with the issue in the first place) and at one point they told me to get an emergency gas engineer even though it was EDF that had cut us off. They are without a shadow of a doubt the worst customer service I’ve ever experienced. They are honestly worse than the DWP. Please do yourselves a favour and don’t use EDF”

Helpful Report

Posted 3 years ago

“Just had a smart meter fitted yesterday evening, excellent service and a friendly and knowledgeable guy didn't catch his name, can you track him down and thank him.”

Helpful Report

Posted 3 years ago

“I managed to get through on the phone. Lengthy wait but my problem was answered eventually by a very helpful young lady. The new charges are frightening but I’ve no reason to think they’re any more than other companies.”

Helpful Report

Posted 3 years ago

“Lovely northern lady sorted out my problem in minutes very efficient and kind. thanks”

Helpful Report

Posted 3 years ago

“Doesn't matter when you call... 8 am on hold for 40mins + to get cut off. its happen 4 times in 2 weeks. No one bothers to cal you back either. I'll be moving away asap.”

Helpful Report

Posted 3 years ago

“Don't get a smart meter from them the home display never works properly after only a few months of installation it doesn't work the reason being !!! My meter is not now compatable for the home display unit”

Helpful Report

Posted 3 years ago

“Have been trying to set up dd for 2 weeks. Have texted phoned for hours and no 1 will speak to me. Recovering from cancer and dont need this. JUST WANT TO SPEAK TO SOMEONE.”

Helpful Report

Posted 3 years ago

“Beware ex UP customers, UP final bill was mostly made up of EDF higher prices, then 1st EDF bill was from the same period . So paid twice for same enegy.”

Helpful Report

Posted 3 years ago

“The Ceo of the Company Mr Simone Rossi please read the reviews Absolutely disgusting company. Robbing and torturing the customers.”

Helpful Report

Posted 3 years ago

“35 minutes on hold and cut off within the first 30 seconds of speaking for someone. Pretty atrocious!”

Helpful Report

Posted 3 years ago

“Disgusting customer services who cut you off after 40 mins on hold, for a gas emergency. Whatsapp, text and online chat pointless, emergency line that doesnt answer and closes at 8pm. Never have i come across a worse company. Will be switching suppliers.”

Helpful Report

Posted 3 years ago

“DISGUSTING I thought SSE was the worst electric supplier. But I was wrong. It's definitely EDF. I've been with them just less than 24 hours. And my smart meter reading is telling me bill so far this period is £12:97. I live alone in a one bedroom flat. EDF is sure on the fiddle. I will be leaving them ASAP”

Helpful Report

Posted 3 years ago

“Been waiting a month now for an appointment for an engineer to come out and fit an isolation switch to enable me to have a car charger installed. Every time I call customer services to find out if they have a date for me, all I get is , “the appointments team will be in touch”! This doesn’t help as the ev charger installers need a date the switch will be installed so they can book me in to have my charger installed. Very very poor customer service”

Helpful Report

Posted 3 years ago

“Atrocious company. On a fixed tariff. Use the same gas and electricity per month bill is alway 50 pound direct debit per month. Now trying to take £162 out. Because they've overestimated.. Gave readings confirmed it's still should be 50 pound a month.tried again taking 162 pound out. Useless call centre no help whatsoever. Avoid this company got your gas and electricity”

Helpful Report

Posted 3 years ago

“After settling an £250 bill marked “final” on leaving my flat in July for 1 month of outstanding electricity I received £600 bill without warning 6 months after, in my junk email, 1 week before Christmas! They state it is a recalculation! This company are committing extortion.”

Helpful Report

Posted 3 years ago

“My monthly dd suddenly jumped from £80 per month to £350. There was no warning. I live in a small 2 bedroom House as a single person and they are saying my electricity usage is £350 a month! I have a smart meter installed which I don’t think it reading properly. Have tried to contact customer services and it’s impossible.”

Helpful Report

Posted 3 years ago

“12 Months on and they still can't resolve a simple gas meter issue. Constant chasing, constant not replying, constant ping pong between teams. Non existent customer voce support. Rubbish chat help because of rights to do things. I am a SME business and it was never this bad even as a retail customer. Can't wait to leave.”

Helpful Report

Posted 3 years ago

EDF Energy is rated 1.2 based on 718 reviews