EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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Metrics

1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“Landlady of empty property. Previous tennants had EDF so continued with them until new tennants moved in. Was put on a high deemed tarrif until then. As no gas was being used they said "No standing charge will be issued". Of course Gas Engineer had to do a safety check of heating and oven resulting in £1.26. Final bill included £18.74 standing charge for that. Asked if some of that could be waived, No chance.”

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Posted 3 years ago

“Extremely extremely poor customer service.Never answer the calls.Customer service advisor will disconnect the phone and pretend that they can’t hear you.If you send email to one person next time other person will reply and ask you to send email again and again.I will gave score their customer service 0/10”

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Posted 3 years ago

“Don’t know where to start. I do actually!!! I will be leaving them EDF !! ASAP!!! These big companies just feel like they can do what ever they want, and the truth is they can if you stay with them. Sent some engineers round today for what they said was a routine check. Before they left they said there was a issues with the fuse box, which was only 2 months old. I told them there was no issues whatsoever before they came. Long story short they left my house with no electricity freezing cold no heating and no shower. Next time a big company tell you they want to come around and check things tell them to get a letter from the court, this will waste there time and money like they have done with me. I was being nice and said sure come round and check. Big mistake. Spoke to managers on the phone was like speaking to a robot. Literally could have trained a monkey to do what the mangers and people do there. I guess that’s why they work on the phone. Not putting anyone down I have worked on the phone to. sales and other roles. But these they had there was shocking just repeating herself.taking to me like I was robot too. I had to tell her I am a human. I feel sorry for them they are told what to say and that’s exactly what they do. This company EDF make billions of pounds and couldn’t fix a issue with a fuse box. One of the engineers told me he’s not a electrician !!! Wow !! And he’s not allowed to touch anything else. Like I said everything in my house was working perfectly!!!!”

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Posted 3 years ago

“This company is ridiculous! They have left me and my family without gas for around 4 days now! I have had my basic human necessities taken away - I cannot cook, shower and we are all freezing in this baltic weather. I have tried to call customer service over and over and have been transferred left right and centre through hundreds of automated messages. The company need to contact me ASAP this is inhumane.”

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Posted 3 years ago

“They'll agree a rate with you (3 times over live chat I confirmed the amount) then charge what they want by dd. And obviously it was more than agreed. Can't wait to leave, really bad customer service”

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Posted 3 years ago

“After6weeks not so smart meter still not smart enough to register with display unit will this ever be fixed have been fobbed off before saying this will be treated as priority sounds like many others not satisfied.”

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Posted 3 years ago

“If your supplier has failed and your looking to transfer to another supplier,DO NOT choose EDF,they are an awful company problems not fixed!bookings made engineers dont turn ,dont even phone to let you know they are not coming,lots of promises,that just roll of their tongue!im of to Octopus an English honest company.”

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Posted 3 years ago

“3 attempts to have smart meters fitted. 1st no show or contact. Second no electric meter only gas one that would not work on its own. Third and final booking again no show and no call to explain why? Very bad service from edf energy. Would not recommend them.”

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Posted 3 years ago

“Have no respect to customers time! Booked appointment and did not show up!”

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Posted 3 years ago

“They have over charged me, via green network energy. We have no meter readings to give to them as GNE turned off the meters, 6 months after the government switch to edf they drop a £525 bill on with no proof or evidene or anything. first it was "no we have meter readings" then it was estimated, and when I as for proof, the only manager who can deal with this disappears and calls be after the customer services centre closes and tried to have a conversation with my voicemail "the customer does not respond, so i am closing the call" still waiting for someone with a spine to contact me”

Helpful Report

Posted 3 years ago

“Trebbled my bill way past ofcom price cap. Staff not bothered at all. Still waiting to hear back from them. Ofcom here I come.”

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Posted 3 years ago

“EDF is house of idiot Don't use them they all r unprofessional & completely idiots After leaving that stupid company they keep sending letters & 100 of Nonsense Text messages”

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Posted 3 years ago

“The worst customer service ever. Not only they could not answer any of my simple questions, but they also were rude and used inappropriate comments when i requested to change and adviser. They did not listen to what i was saying at all. Horrible.”

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Posted 3 years ago

“We've been sent a massive back bill that goes against OFGEM Rules, From EDF Energy For the amount of £610p, We've been paying every month since moving into our property, Back in August 2021, They have threatened us with county court action, We written to them of the fact, It will be met, With a Defence & Counterclaim, For the whole amount, We have been hounded by them Even though We told them, We comes under the Vulnerable Groups, Please Keep Away, From EDF Energy.”

Helpful Report

Posted 3 years ago

“Beyond useless this company. When we moved into our new home, weren’t receiving signal from our device and couldn’t provide payment processes. Then after multiple phone calls and engineers, sent a legal letter for outstanding bills but never actually sent us a bill or have means too. Incredibly stupid and almost a parody of a utilities company. Avoid.”

Helpful Report

Posted 3 years ago

“If you are thinking if you are thinking of getting an EDF smart meter don’t bother. The idea is good but they are total trash and EDF takes so long trying to repair an issue with the smart later. The meter is for their benefit only so they can read your energy usage and that is the only reason. There will probably be a grovelling response from EDF from my post saying that we value customers and we are so sorry that’s codswallop don’t believe it.”

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Posted 3 years ago

“Rubbish customer service, tried renwing tariff, they make it hard for you to do that, and wait for the more expensive tariff to kick in, thus poncing and screwing the most money out of the customer.”

Helpful Report

Posted 3 years ago

“Totally rubbish service.On hold for a minimum of 30 Minutes,then passed from pillar to Post.Speaking to a variety of people who seemed annoyed that I had interrupted whatever they were previously doing.Previously had excellent customer service from EDF but obviously their standards have slipped considerably.”

Helpful Report

Posted 3 years ago

“Failed to contact us when switched to them from green energy network. Vastly over estimated energy usage and lied to new supplier saying we had sent them a final meter reading when they had had no contact with us. All in all a really awful experience.”

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Posted 3 years ago

“The worst supplier we ever had! 👎👎👎”

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Posted 3 years ago

EDF Energy is rated 1.2 based on 686 reviews