EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 686 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“They are impossible to contact if you have a problem ,the so called online chat is non existent ,if you try to phone is about 45 minutes for an answer if your lucky ..when this energy crisis ends edf can get lost and I will pay another provider who I can actually contact....”

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Posted 2 years ago

“Absolutely shocking customer service. Dont even bother to reach them they dont exist. The final bill is a nightmare to get if you even get the correct one or if they bother to check if you have already paid the bill they keep posting you. I have on several occasions tried to call, text and chat with them, the phones are the worst so don't call them, you just wait over 1 hour and soundly they just hang up on you, happened few times now for me I have given up.”

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Posted 2 years ago

“MOVED HOUSE LAST MARCH , COMPANY WAS EDF FOR ENERGY SO TO SAVE ANY HASSLE I JUST STUCK WITH THEM. NEVER EVER HAVE I EXPERIENCED SUCH A BAD COMPANY. SPEND DAYS OF PHONE TRYING TO GET THROUGH AS ANSWERS I NEED ARE NOT ONLINE. THE CHAT MESSAGE THING IS A TOTAL WASTE OF TIME. AT SUCH A WORRYING TIME THEY DO NOT SEEM TO BOTHERED. PROMISES OF CALLING BACK NEVER HAPPEN AND SYSTEM APPEARS TO BE DOWN SO THEY CANNOT ANSWER YOU WHEN YOU DO EVENTUALLY GET THROUGH.... ABSOLUTLEY SHOCKING”

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Posted 2 years ago

“Fuming 😡 we actually had a good balance on out account. Recent bill, way underestimated on our gas usage, have the app, I added it up, why can’t they ? We actually have smart meter’s, which clearly are a waste of time, still estimated bills. They have now returned the balance to our bank account, which means, going into Winter, we are now falling behind on what we will owe them. Will be leaving this company as soon as we can.”

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Posted 2 years ago

“Company is the worst company I’ve ever dealt with is the biggest rip-off and should be investigated by the governments of the world and shut down”

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Posted 2 years ago

“Seriously abysmal customer service!! Cannot get through to speak to an advisor even though on the priority list due to medical needs,get sent around in circles,robot chat,WhatsApp,on hold for over an hour and had to give up! Complete shambles and definitely will be looking at changing providers.”

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Posted 2 years ago

“Absolutely criminal! They are actually robbing scumbags!! They changed our tariff from £200 to £500 without even telling us.. Now we are in debt to other people we was paying money out to with a direct debit because we was unaware there were insignificant funds in our account. They chose to take out ALL of this money as a GUESS on how much we may pay now that its winter (Its been winter every year thanks very much!) Then i asked to change back to my old tariff - so they did (that was then recorded on my account) and then today 1st Dec - they chose to ignore ALL of that and take out £500 again without telling us AGAIN! Another 2 hour telephone conversation later - they have said they cannot refund me i have to take to my bank. EDF will clearly got bust soon if they are in such desperate need to TAKE AND TAKE AND TAKE which is just karma for them. But this should not be happening to innocent people trying to pay their bills and now being caused such grief and stress at Christmas - let alone anytime of the year.”

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Posted 2 years ago

“My father owns a small 8 bedroomed hotel in blackpool he came on the phone literally crying to me saying he needs to sell the hotel because he cant afford the bills anymore from EDF, I told him to send me the bill on whatsapp and to my horror it stated they were changing his monthly energy payment for the gas to £3,651.00 he only opens at weekends. He suffers from high blood pressure and if anything happens to him i will hold EDF totally responsible. I then looked at his statements and found that has had 3 payments of £1000.00 taken from his bank and 2 payments of £495.00 taken from his bank and get this the credit on his account is £3,250.66 and he has been on the phone three times to get this money back into his account and twice they put the phone down on him and the third time the line went dead.I am now going to seek compensation from this company for making my father ill and will be seeking legal advice from my solicitor.These thieves need to be held accountable life is hard enough with the energy crisis you dont expect energy companies to make it worse. ABSOLUTELY DISGUSTING”

EDF Energy 1 star review on 26th November 2022

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Posted 2 years ago

“Rude staff. Threatening contacts even though their billing is totally wrong. No apologies. Awful awful awful”

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Posted 2 years ago

“2 months on the trot edf took over double the amount of cash from my bank for my gas/electricity , the second month it took over 24 days for me to receive my refund after being promised 3/5 days , took 8 phone calls which took well over 8 hours , a complaint was made I was promised it would be dealt with at a certain date and would hear back from them , 9 days after this date I still have heard nothing , the customer service is awful and I have been treated terrible, they have no care for there customers”

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Posted 2 years ago

“Very poor service today. No resolution to problem”

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Posted 2 years ago

“Horrible experience. I'm also sad to see so many other distressed people struggling to contact this really bad company. I've tried to engage with EDF via phone, text, email, letter - and this week even Facebook - but nothing works. EDF makes vast errors. There used to be a 'live chat' option where you could actually speak to an adviser in real time, but that seems to have gone? They say they are 'overworked', overburdened with calls - all of which is very probably true - but in the meantime they threaten you, even though the mistakes are THEIRS. They don't handle Complaints even if you escalate the matter. Thank God I refused a Smart Meter, thank God I refused a Direct Debit.. and so they can't get their claws into me that way. But they are telling me idiotic things e.g. according to them I supposedly used a colossal £300+ of electricity in just 9 days in August 2022 [in that huge heatwave] when all my appliances were off!!! - however I live in one room, dear EDF??? ... but if I don't PAY UP by 4th December, they say they will damage my credit file!!! And they won't reply!!!! Hateful practices. Hateful company. Remove yourself from them if you can. And what can we do, as a group, to bring about improvements? Suggestions please. Written 18.11.2022 UK customer, distressed, frustrated, and very, very tired of being injured.”

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Posted 2 years ago

“Horrendous”

EDF Energy 1 star review on 17th November 2022

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Posted 2 years ago

“Unbelievably shocking customer service. Actually completely non-existent because after 3 attempts of calling I have not been able to speak with anyone. Call 1, 35 mins listening to hold music then the call just ended. Call 2, 32 mins same experience. Call 3, 15 mins and I lost the will to live. I need to talk to you, EDF!!! My bill does not add up. I have done my sums and the £141 credit balance should be £347 credit balance. I called 2 weeks ago and your team said I will be refunded (before I discovered I am owed more than I thought). I still have not received this (I mean MY) money. Next step is contacting your CEO and the Small Claims Court. Please give me a contact number or email to someone direct so we can come to a friendly agreement. I will give you until close of business Friday 18th Nov (this Friday) to respond.”

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Posted 2 years ago

“If I could leave -10 I would the customer service rubbish lie though thier teeth I've been trying to find out where are my vouchers for the government energy payment scheme three different people from EDF have told me that I have to claim for it myself absolute rubbish it says on their own phone message you do not have to claim for this but still tell me it's down me and we're supposed to be one of their priority customers I've spent almost 5 hours on the phone on hold to them this week alone still can't get any sense out of any of them they're all in South Africa can just about hear what they're saying because the line is so bad add and then it just goes dead and you have to start again and I'm sure I'll just get a cut and paste response like the rest of us smucks”

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Posted 2 years ago

“I've tried contacting by email, WhatsApp, text message about my prepayment meter energy vouchers for October and November. Been put on hold for hours, blatantly lied to and still no further forward. Disgraceful customer service, totally lacking in any conscience about how they deal with people.”

Helpful Report

Posted 2 years ago

“Abysmal customer service. 35 minutes on hold to get told that I've come through to the wrong department so she'll put me "straight through" to the correct one. Instead she puts me back on hold for 20 minutes before I get cut off. So I call back and am on hold for 1 hour 18 minutes before the phone just cuts off. Possibly because it turned 6 o clock so screw everyone who has been waiting on hold. Called back today to wait 40 minutes before I could speak to someone. All of this to chase up something EDF should have done without any involvement from me. If you don't have enough staff to provide an adequate service then hire more staff - it's not rocket science! You've got enough money from robbing us all blind. Will definitely be changing if I hear of any company with decent customer service.”

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Posted 2 years ago

“Just getting them to record the starting readings, after moving in really is hard work. Each agent is either angry and wants to force you through a software driven process or end the call. Or the worst is when an agent cannot enter the meter readings correctly, nor even the date... Then getting it corrected is taking hours. Terrible customer service - they all need a lesson in how to deal with people and how to give basic customer service. I usually just ignore these little teething issues, but this actually appears systemic. Three agents and all the same, incompetent or just too angry to help. I used Telephone - min wait of 30 mins. WhatsApp, took days, still not got what I want; just record the information given... I am at the point where I will write to the ombudsman for help! I will move supplier if this doesn't get sorted as they are a waste of space.”

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Posted 2 years ago

“I am a 55 year old man suffering from cancer I'm living in a damp infested house struggling yet edf refuses to help making me wait 10 weeks for a voucher no emergency on my meter .I thought it was odd all my nieghbours got vouchers I got nothing when asked why I haven't got any emergency on my key .they said we can give you a credit loan . I owed them £900 then they doubled that and its £2000 they dont help you and its took days just to get to a agent Edf in my Experience are bad”

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Posted 2 years ago

“Harassed for 8 months after closing my account spending upwards of nearly 7 hours on hold having to call back as agents cutting me off id say purposely. broken promises to call me back Now for the I don't know how many times I have had a message saying there is a debt recovery company wanted money for an amount that had been settled and signed of by multiple agents over the 8 months. Worst customer service possible ever and no you can't use the excuse of covid anymore. Score would be zero if possible”

Helpful Report

Posted 2 years ago

EDF Energy is rated 1.2 based on 686 reviews