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EDF Energy Reviews

1.2 Rating 686 Reviews
4 %
of reviewers recommend EDF Energy
1.2
Based on 686 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1 out of 5

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EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
EDF Energy 1 star review on 11th September 2024
Shaun
EDF Energy 1 star review on 11th September 2024
Shaun
EDF Energy 1 star review on 9th July 2024
Camila
EDF Energy 1 star review on 9th July 2024
Camila
EDF Energy 1 star review on 20th June 2024
Anonymous
41
Anonymous
Anonymous  // 01/01/2019
You bandits keep sending me massive bill for energy I haven’t used, your smart meters don’t work and you’re annoying me a lot and in fact I’m in credit
Helpful Report
Posted 5 months ago
Currently being chased for over £1000 alleged debt after leaving EDF in April 2024. I owe them nothing, their billing has been chaotic and they have raised and cancelled several bills before eventually deciding after I payed (in good time) the final actual amount owing to them of around £380 that they owed my 94p. They sent this to me as a cheque in July 2024. Despite this I have received three letters demanding over £1000, the latest being a threat and notice of intent to commence legal action against me. I have phoned EDF on three occasions and after receipt of this most recent letter, and have had it cofirmed that my balance is zero and they do not know why I am receiving these letters! I have confirmed they record these calls and have reference numbers bu the letters keep coming. Terrible company systems leading to these mistakes on their part and distress to its current and previous customers like myself.
Helpful Report
Posted 5 months ago
I received a bill today showing only electricity, I should be dual fuel. diret debit payment was also missing. I went to check bills online and it says I have no activity, yet they are taking direct debit payments and sending me a bill.
Helpful Report
Posted 6 months ago
These thieving crooks doubled my monthly direct debit after the 'cooling off period', then charged me £150 early exit fees. To top it all off, they sent me a final bill which a week later was increased by almost £70. Dishonest, disreputable, incompetent, inept, crooks. Do not use these robbers
Helpful Report
Posted 6 months ago
Smart Meter installed 4 months ago and EDF haven't / won't fix the display module
Helpful Report
Posted 6 months ago
I made a payment on 4th July, but the money hasn't reflected in my account. I've complained several times , last complaint is 812516745 , with no resolution. This is unacceptable. Please credit my account immediately!!! I am tired of this company!!! Account number 671173561263
EDF Energy 1 star review on 9th July 2024 EDF Energy 1 star review on 9th July 2024
Helpful Report
Posted 6 months ago
I tried to make a payment today but the automatic payment option wasn’t offered although I made a payment last week through it. I waited half an hour before anyone answered the phone. The another half hour trying to pay with the EDF person. Finally managed to pay but have not been sent a receipt or reference number by email as usually comes as soon as I’ve paid. Now I don’t know if my payment was registered or not. There seems to be something wrong with this new set up, changing account numbers, being able to use automatic payment one week and not the next. No explanation from EDF person on phone as to why except she said it was more convenient for the customer. No it isn’t it’s worse and a big waste of time now trying to pay a bill by waiting half an hour for someone to answer the phone. It worked fine before with the automatic payment number which apparently doesn’t work with the new Account numbers. Why did you have to change the account numbers we’ve always had? Now it’s messed up and doesn’t work and you obviously don’t employ enough people to answer the phone.
Helpful Report
Posted 6 months ago
What is going on with their billing? They send me bills at random times, keep saying account is in debit. But they’re meant to collect the full amount in the Direct Debit each month? Now they are sending me multiple electricity bills, but I can’t see the gas bill? All since they changed my account number and switched to a new system which is completely confusing. I just can’t see how much I am actually using each month!
Helpful Report
Posted 6 months ago
I can’t get hold of anybody to help me - app for pay as you go smart meter won’t work on the app I made a mistake I paid £10 on the bill bit of the app instead of top up they took the money and it didn’t show on the hub also on the app did doesn’t even show in on a pay as you go it says unknown I’ve been with them 25years and it says no history of payments also on the hub it says messages have been sent I’ve never had any .im living a nightmare with all this .i texted them they never answered me back .i what’s up and could not understand what to do .im totally stuck with nobody to help me .i just don’t know what to do.
Helpful Report
Posted 6 months ago
Crooks. £1700 credit on bill. When I requested this money, they managed to dwindle it down to £450! Absolute crooks. They changed meter readings to estimated readings. (Now quarantined) How strange?
Helpful Report
Posted 6 months ago
Terrible communications and poor customer service. Proved impossible to speak to anyone. Very unclear how they calculate their direct debits. Kept going up for no reason or explanation.
Helpful Report
Posted 6 months ago
New account numbers, so have to update password then discover one account with two meters on, only shows the invoices for one on both but none for the other meter. Get that eventually sorted. Then move onto getting an actual invoice for the year end despite two emails and speaking to someone in customer services, who said that was a different department I am still waiting, now I see they are making up readings at month end. Seeing as one account I deal with has a meter but it’s not used at the moment they’re are never going to be new readings which they should have noticed when they recalculated the bill recently going back to 2022 which actually left a small credit, and no difference in meter read from 2022 till today! This change of account number and different way of producing invoices is a shambles. They don’t deserve one star
Helpful Report
Posted 6 months ago
Since starting the sign up process it's been an utter shambles. I've sent countless emails and still I wait what seems an eternity. They messes up my dual fuel switch which has only recently been resolved. Said they give me £30 credit on my account still not done. Customer service barely exists. Soon as my contract is up I'm off. Never ever had any problems with last supplier over many years and now I realise I made a big mistake joining edf.
Helpful Report
Posted 6 months ago
Just don't listen to customers, totally unhelpful and fail to help elderly customers, engineers just going through the motions employ other contractors who cannot be contacted, staff fed up and know they are unable to deal with the complaint raised
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Posted 6 months ago
This company does not even deserve 1 star. The customer service is shockingly bad. There is literally no way of contacting these people. They do not respond to emails, whatapp and take 45 minutes to answer the phone. Then leave you on hold for 30 minutes to find you an appointment slot. Then return saying that have no appointments. The engineers fitted the smart meter in a metal box which stops it working...when I finally got a reply after I made a complaint they emailed asking if they could call me to book an appointment. 7 hours later they still have not called.... I am personally leaving this company as they ate a joke. -10 stars
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Posted 6 months ago
I’ve now spoken to 15 people yes 15, not one could help with setting up a simple policy for boiler cover with annual service, how in earth are you still a company, I’ve given up and will take my money somewhere else !
Helpful Report
Posted 6 months ago
OMG! Please check your bills if you have a SMART meter. EDF used a random estimate for April instead of actual reading. So instead of charging for 200kwh they charged me for 2000kwh. This company must have serious problems with their billing software. So obviously a glaring error. I attempted to contact edf by whatsapp and then by email. Ive heard nothing!! Im not sure if its incompetence or fraudulent behaviour. Please see my bill below with mad estimated reading!!
EDF Energy 1 star review on 20th June 2024
Helpful Report
Posted 6 months ago
Talked to Busani today via text she did a great job, in helping me. Thank you Busani. A slight problem in meter readings at the beginning of this month which worried me, now sorted. Thank you Busani.
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Posted 6 months ago
Unbelievably patronising and passive aggressive man came to change meter.. Think he didn't want to do the job, wasting time and dithering. Then refused to do his job when I asked him to get on with it
Helpful Report
Posted 6 months ago
Virtually uncontactable. No customer service over a weekend? No response to WhatsApp messages. 25min plus wait time on the phone before I had to hang up. I've still not managed to speak with anyone regarding my query. Possibly the worst customer service I've ever come across.
Helpful Report
Posted 6 months ago
EDF Energy is rated 1.2 based on 686 reviews