EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 676 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company does not even deserve 1 star. The customer service is shockingly bad. There is literally no way of contacting these people. They do not respond to emails, whatapp and take 45 minutes to answer the phone. Then leave you on hold for 30 minutes to find you an appointment slot. Then return saying that have no appointments. The engineers fitted the smart meter in a metal box which stops it working...when I finally got a reply after I made a complaint they emailed asking if they could call me to book an appointment. 7 hours later they still have not called.... I am personally leaving this company as they ate a joke. -10 stars”

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Posted 5 months ago

“I’ve now spoken to 15 people yes 15, not one could help with setting up a simple policy for boiler cover with annual service, how in earth are you still a company, I’ve given up and will take my money somewhere else !”

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Posted 5 months ago

“OMG! Please check your bills if you have a SMART meter. EDF used a random estimate for April instead of actual reading. So instead of charging for 200kwh they charged me for 2000kwh. This company must have serious problems with their billing software. So obviously a glaring error. I attempted to contact edf by whatsapp and then by email. Ive heard nothing!! Im not sure if its incompetence or fraudulent behaviour. Please see my bill below with mad estimated reading!!”

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Posted 5 months ago

“Talked to Busani today via text she did a great job, in helping me. Thank you Busani. A slight problem in meter readings at the beginning of this month which worried me, now sorted. Thank you Busani.”

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Posted 5 months ago

“Unbelievably patronising and passive aggressive man came to change meter.. Think he didn't want to do the job, wasting time and dithering. Then refused to do his job when I asked him to get on with it”

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Posted 5 months ago

“Virtually uncontactable. No customer service over a weekend? No response to WhatsApp messages. 25min plus wait time on the phone before I had to hang up. I've still not managed to speak with anyone regarding my query. Possibly the worst customer service I've ever come across.”

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Posted 5 months ago

“I have had a very unpleasant experience with your Edf recently as I was unexpectedly switch over to a new account number without my consent and input. During this time I was told that I would receive a new barcode within the next two weeks. This however did not happen and I was unable to make any payments. When I called to try and pay over the phone I was told that my meter was not connected to your system. I was told that I could still make a payment however and my money was taken, this however did not get put into my account so I was still left with low credit even after contacting you. I was however told that I would still have this money waiting when you fixed the problem. During my phone call I was informed that my new payment barcode was not even processed or printed yet and I would need to wait a week for it to come this would obviously go over the allotted two weeks that I was told I would need to wait even though I would be without electricity as they needed to come and reconnect me to the system and there was nothing I could do about this. Attached are what apps conversions to confirm this. There are disabled and elderly people as well as children under 18 years in the property and this is quite concerning for them as they will be with electricity as it ran out on a Sunday outside of your normal office hours and I was informed that I would need to wait over 12 hours to contact you this would mean that all of the food in the fridge and freezer would go off in-spite of the money being paid. I find this quite frankly unprofessional as the money was paid to my full capacity and I was still denied this service. This is in addition to the numerous issues that your service clearly has. If they are unable to send out any means of payment in the time that you have allocated for yourself I should have never been without means to pay and then stopped from receiving the service that I had paid for.”

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Posted 5 months ago

“This has to be the worst treatment by any gas company. 3 days without gas connection after i paid on a prepaid metre. You call customer care number and you wait 30-40 minutes before anyone picking up and when they do , they keep telling me that someone is coming to fix and noone has come yet. 3 days in the cold with no hot water or gas to cool and i have 2 kids under 5. Definitely switching … am very disappointed and very angry”

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Posted 5 months ago

“Awful company totally unhelpful in every way never return your calls .”

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Posted 5 months ago

“This company keep changing you above your normal rate even with low consumption. They come up with unnecessary bills. Which you may not have consumed.”

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Posted 5 months ago

“The appalling customer service I received from EDF left me feeling tangibly upset and anxious at a time I was mourning the death of my dear dad. I am so glad I took the time to submit my complaint to The Energy Ombudsman who upheld my complain today and have treated me with empathy and respect throughout.”

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Posted 6 months ago

“Charged £980 in May for 919 KWZ of energy that should be £263.. readings correct on 1st April and 1st May statements. Customer support unhelpful as we made the payment whilst amount in dispute to prevent potential credit issues.. big mistake as support's attitude us "well you paid it so. .."”

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Posted 6 months ago

“You changed my account and now I cannot get into my new account and spent 30 minutes talking to a Simon K who said he would resolve the problem within 24 hours. 24 hours has passed and still cannot get into my new account. Don't know what is going on. Now on phone to EDF for 15 minutes and still cannot talk to anybody Useless.”

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Posted 6 months ago

“Increase my d, debit by £200 never right, said my bill was estimated that is why it has been increased, l gave them the electricity readings and also the gas readings as well on the telephone, something wrong with EDF when you read about the conplaint”

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Posted 6 months ago

“EDF con you of your money. I already set up monthly payments for gas and electric with them of over £150. They took a separate amount of £325 out of my account with no warning. I got it back through my bank. But after speaking with a manager at EDF, they admitted a mistake on their part. Was supposed to contact me to sort it all out. Then they take the £325 out of my account again. Leaving me short on other bills to pay. Promises of call backs that never happen. I've been with EDF nearly 10 years and never had this before. Disgusting company. Don't even deserve 1 star.”

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Posted 6 months ago

“Left twice for over 24 hours with no electric due to their upgrade of systems absolute awful service amd about 6 hours on the phone in total and problem still not sorted very angry and out of pocket massively getting passed from pillar to post then cut off aaargh”

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Posted 6 months ago

“Edf forced me to accept “smart meter “. I received several emails last week proclaiming that my account details were changed. I was not given any reason. I had to change password and again enter my payment details. I managed to top up my electricity prepayment meter but could not top up gas prepayment. Each time I tried to top up gas, I was informed “ Transaction unsuccessful “ or “Failed”. Annoying because I could top up electricity with same details. Have subsequently found out that my bank account has been debited 5 times, for all of my 5 attempts to unsuccessfully top up the gas. My “smart meter” indicates no top ups. I contacted edf on Monday but have received no response. I wonder how edf would react if I owed them money rather than vice versa. I am very concerned that my gas supply will be cut off. I’ll definitely be changing my supplier. Edf are dreadful.”

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Posted 6 months ago

“Unfortunately I had to give one star however I would give them none, what a disgrace waiting for ever on phone just left for 20 mins im now looking for a new electricity company”

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Posted 6 months ago

“No communication from them at all notwithstanding website says they will be in touch in a day. We are completing on a sale and are completely in the dark.”

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Posted 6 months ago

“I have been an EDF customer for over 20years and everything has been ok until recentlyi noticed a lump sum of over £350 was taken from my account although i had a monthly payment plan of £59 with them, i contacted the bank and was refunded my money only to find that EDf did the same thing again this time they told the bank i owed that money to them so the bank did not pay me back and although they took the money from my bank account the amount was not reduced on my bill they were still charging me for the money they taken i had to cancel the direct debit arrangement because they refused to listen. I am so angry with them, anyone know what can be done in this case, why do i need to pay towards something that was already taken, I believe EDF have a thief among their staff.”

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Posted 6 months ago

EDF Energy is rated 1.2 based on 676 reviews