EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 719 Reviews

3 %

of reviewers recommend EDF Energy

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1.2

Based on 719 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been trying to set up dd for 2 weeks. Have texted phoned for hours and no 1 will speak to me. Recovering from cancer and dont need this. JUST WANT TO SPEAK TO SOMEONE.”

Helpful Report

Posted 3 years ago

“Beware ex UP customers, UP final bill was mostly made up of EDF higher prices, then 1st EDF bill was from the same period . So paid twice for same enegy.”

Helpful Report

Posted 3 years ago

“The Ceo of the Company Mr Simone Rossi please read the reviews Absolutely disgusting company. Robbing and torturing the customers.”

Helpful Report

Posted 3 years ago

“35 minutes on hold and cut off within the first 30 seconds of speaking for someone. Pretty atrocious!”

Helpful Report

Posted 3 years ago

“Disgusting customer services who cut you off after 40 mins on hold, for a gas emergency. Whatsapp, text and online chat pointless, emergency line that doesnt answer and closes at 8pm. Never have i come across a worse company. Will be switching suppliers.”

Helpful Report

Posted 3 years ago

“DISGUSTING I thought SSE was the worst electric supplier. But I was wrong. It's definitely EDF. I've been with them just less than 24 hours. And my smart meter reading is telling me bill so far this period is £12:97. I live alone in a one bedroom flat. EDF is sure on the fiddle. I will be leaving them ASAP”

Helpful Report

Posted 3 years ago

“Been waiting a month now for an appointment for an engineer to come out and fit an isolation switch to enable me to have a car charger installed. Every time I call customer services to find out if they have a date for me, all I get is , “the appointments team will be in touch”! This doesn’t help as the ev charger installers need a date the switch will be installed so they can book me in to have my charger installed. Very very poor customer service”

Helpful Report

Posted 3 years ago

“Atrocious company. On a fixed tariff. Use the same gas and electricity per month bill is alway 50 pound direct debit per month. Now trying to take £162 out. Because they've overestimated.. Gave readings confirmed it's still should be 50 pound a month.tried again taking 162 pound out. Useless call centre no help whatsoever. Avoid this company got your gas and electricity”

Helpful Report

Posted 3 years ago

“After settling an £250 bill marked “final” on leaving my flat in July for 1 month of outstanding electricity I received £600 bill without warning 6 months after, in my junk email, 1 week before Christmas! They state it is a recalculation! This company are committing extortion.”

Helpful Report

Posted 3 years ago

“My monthly dd suddenly jumped from £80 per month to £350. There was no warning. I live in a small 2 bedroom House as a single person and they are saying my electricity usage is £350 a month! I have a smart meter installed which I don’t think it reading properly. Have tried to contact customer services and it’s impossible.”

Helpful Report

Posted 3 years ago

“12 Months on and they still can't resolve a simple gas meter issue. Constant chasing, constant not replying, constant ping pong between teams. Non existent customer voce support. Rubbish chat help because of rights to do things. I am a SME business and it was never this bad even as a retail customer. Can't wait to leave.”

Helpful Report

Posted 3 years ago

“Oh my god this company has got to be the worse I've ever used...you can only contact them via WhatsApp...and no one sorts the problem thry just dont answer....the change payments ever month from £315 to £900!! Had to stop DD for fear of what they would take...now I received a random letter saying I owe £38 or going to bailiffs....??? I actually feel someone is filming me for joke with this company...!!!!! Oh and put in regular meter readings and they still send estimated bills...spare yourself a very stressful time and go Anywhere else.....”

Helpful Report

Posted 3 years ago

“EDF have been taking huge amount of money via the standing charge roll over contract, it beggars belief, contacted them and they claimed it was practically the same amount as previous months prior, I was stunned and the customer service clerk just stopped short of saying it might be cheaper!!!!!!!!”

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Posted 3 years ago

“JUST AVOID THEM!!!!!!!!!!!!!!! Hit me with a £600 bill after not setting up my direct debit correctly. ABSOLUTE SCUM!!!!!!!!”

Helpful Report

Posted 3 years ago

“I COULD WRITE A VERY LONG LIST HOW RUDE THEY ARE, LIE AS EASY AS FART AND REPEATEDLY, DISRESPECTFUL, STEAL MONEY REPEATEDLY (YOU HAVE TO CONTROL AND ASK BACK, WASTE YOUR UNPAID TIME), SO CALLED 'LIVE CHAT' IS NIGHTMARE. THEY ARE COMFORTED ON CUSTOMERS' MONEY AND DON'T CARE AT ALL ABOUT YOUR UNPAID TIME WASTING, WHICH CAN BE EVEN OVER AN HOUR AND STILL WITHOUT ANSWER. ETC, ETC, ETC. ENDLESSLY. RIGHT NOW I AM ON 'LIVE CHAT' FOR SOON OVER AN HOUR AND CAN'T GET A DEADLOCK REF. NB. FOR OMBUDSMAN TO LEAVE THEM, WHICH WERE PROMISED ABOUT TWO MONTHS AGO. I GOT EVEN TEXT MSG THEY HAVE THIS NB, BUT I HAVE NOT. EDF IS NOTHING, BUT A CURSE OF CIVILISED SOCIETY.”

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Posted 3 years ago

“Landlady of empty property. Previous tennants had EDF so continued with them until new tennants moved in. Was put on a high deemed tarrif until then. As no gas was being used they said "No standing charge will be issued". Of course Gas Engineer had to do a safety check of heating and oven resulting in £1.26. Final bill included £18.74 standing charge for that. Asked if some of that could be waived, No chance.”

Helpful Report

Posted 3 years ago

“Extremely extremely poor customer service.Never answer the calls.Customer service advisor will disconnect the phone and pretend that they can’t hear you.If you send email to one person next time other person will reply and ask you to send email again and again.I will gave score their customer service 0/10”

Helpful Report

Posted 3 years ago

“Don’t know where to start. I do actually!!! I will be leaving them EDF !! ASAP!!! These big companies just feel like they can do what ever they want, and the truth is they can if you stay with them. Sent some engineers round today for what they said was a routine check. Before they left they said there was a issues with the fuse box, which was only 2 months old. I told them there was no issues whatsoever before they came. Long story short they left my house with no electricity freezing cold no heating and no shower. Next time a big company tell you they want to come around and check things tell them to get a letter from the court, this will waste there time and money like they have done with me. I was being nice and said sure come round and check. Big mistake. Spoke to managers on the phone was like speaking to a robot. Literally could have trained a monkey to do what the mangers and people do there. I guess that’s why they work on the phone. Not putting anyone down I have worked on the phone to. sales and other roles. But these they had there was shocking just repeating herself.taking to me like I was robot too. I had to tell her I am a human. I feel sorry for them they are told what to say and that’s exactly what they do. This company EDF make billions of pounds and couldn’t fix a issue with a fuse box. One of the engineers told me he’s not a electrician !!! Wow !! And he’s not allowed to touch anything else. Like I said everything in my house was working perfectly!!!!”

Helpful Report

Posted 3 years ago

“This company is ridiculous! They have left me and my family without gas for around 4 days now! I have had my basic human necessities taken away - I cannot cook, shower and we are all freezing in this baltic weather. I have tried to call customer service over and over and have been transferred left right and centre through hundreds of automated messages. The company need to contact me ASAP this is inhumane.”

Helpful Report

Posted 3 years ago

“They'll agree a rate with you (3 times over live chat I confirmed the amount) then charge what they want by dd. And obviously it was more than agreed. Can't wait to leave, really bad customer service”

Helpful Report

Posted 3 years ago

EDF Energy is rated 1.2 based on 719 reviews