Name: EDF Energy
Rating: 1.17

“Absolutely dreadful Company. I was switched to EDF by OFGEM when my previous supplier went bust. Their call centre staff, based overseas, are rude, lacking in knowledge and unable to communicate in the English language. I have now switched to another supplier and am struggling to understand EDF's weird billing system and their demand for payment to avoid debt collection letters! They are demanding more than we owe. The worst energy supplier I have ever dealt with.”

Helpful Report

Posted 1 year ago

“Utter rubbish company , they will mother you to have a smart meter installed yet will not use this data for usage when billing. They will set a monthly amount that hugely benefits them with extortionate credit building to their benefit. This is a company that doesn’t invest in their billing systems and will overcharge.”

Helpful Report

Posted 1 year ago

“Having refused a smart meter in the past I decided to accept one as meter readings are monthly now and my meters are awkward to reach under the stairs. The meter was fitted 07.08.2023 but I was told it needed work from EDF before it was able to provide readings. I was contacted by text after calling EDF on more than one occasion and was offered an appointment for someone to fix this issue on either 29th or 31st August. I confirmed date and time for 29th only to be advised by text that this date is not available and they would come on 22nd. I accepted this appointment only to receive an email confirming they would attend on 18th August. On contacting EDF to ascertain which was the correct appointment I was told that the 18th had already been cancelled and they would be in touch. I rang this morning only to be told that there has been a mix up and no one has booked me an appointment but they can keep me informed of the situation on a weekly basis. I have never experienced such shoddy customer service ever.”

Helpful Report

Posted 1 year ago

“Latest Bill On the 14.8.23@ 5.28pm my nephew Harry spoke to Bibi a customer advisor concerning our latest EDF bill £697.94.Bibi explained this would be taken from our account in December 2023. The money was taken instead on the 15.8.23 from our bank.We are furious that the money has come out as we were promised a corrected bill would be drafted first. Mr & Mrs Kyriacou”

Helpful Report

Posted 1 year ago

“I have been with EDF for just over 18 months and up to just recently, apart from their totally confusing accounting system, I have had a reasonable experience. We pay by DD and had built up a healthy credit balance before my last six monthly bill just dropped. The bill was for less than half of my balance so happy days. Use the app to check the bill and my account is now showing zero balance? Confused, I was. Tried contacting EDF via the ridiculous app based AI bot and got nowhere so escalated it to speak to a human. Two days later I get a call from somewhere in the world from a woman who I could not understand because of her accent and the background noise and got nowhere. Then a second call minutes later from another person, same deal, but she did speak slightly better English. So I asked why EDF had emptied my balance and it was rather like talking to a politician, I could not get a straight answer. She could not say why only that I would be credited back X amount in the next few days. I told her this was the wrong amount, your bill says one thing and you are charging me another? Again no direct answer just kept saying that it was right when it clearly was not. Six days later my balance is still zero and I suppose my only option now is to write a letter and change to another supplier, but judging by some of the other posts on here I’m not hopeful I will ever get this resolved.”

Helpful Report

Posted 1 year ago

“Has to be the worse company I have ever dealt with in all my years off business”

Helpful Report

Posted 1 year ago

“Absolutely appalling customer service. After being bombarded with messages from EDF to have smart meters I finally agreed and smart meters were fitted Jul 2023. The display unit is not compatible with the meters and does not work. After numerous calls to totally incompetent EDF so called customer advisers I have been informed that the smart meters are not smart. They are working in legacy mode and will not submit readings. I will have to submit readings and I won't be able to check my energy usage. There nothing EDF can do about it. Disgusting response. I have a team of useless emails from incompetent advisers who do not have an clue how to handle customer complaints and just pass the buck. I have now had enough and am contacting both my MP and the Energy Ombudsman. EDF are NOT FIT for purpose”

Helpful Report

Posted 1 year ago

“Computer says "NO"!! My flat was empty for 6 months before being sold, but EDF Energy would not accept meter reading that did not increase every month. I have wasted hours and hours and hours on the WhatsApp / Text / Phone to them trying to get it sorted. Even the customer service agents are not able to log a meter reading that has not increased. 2 months after the sale, and 4 official complaints later, and it is still not resolved!!”

Helpful Report

Posted 1 year ago

“I gave them my move out date and 3 months later they are still direct debiting me. Energy prices have gone through the roof and now thanks to edf I'm paying for 2 houses worth of energy. So I call them they apologise and tell me it will be taken care of 9 months later I notice I never got a refund and instead they just continued to charge me again. At this point I'm owed over 500 pounds. Avoid avoid avoid this disgusting company. The EDF bosses must love reading all these terrible reviews just laughing it up.”

Helpful Report

Posted 1 year ago

“Horrible company with the most ridiculous billing systems. I have suffered massively where EDF has consistently, year after year billed me incorrect bills to the tune of ~ £4k pounds. Multiple calls with their agents, escalation to their CEO, a lot of stress dealing with these issues . Super disappointing experience and a frustrated consumer after a series of interactions - has led me to provide a heavily negative review. I would never recommend them to any consumer.”

Helpful Report

Posted 1 year ago

“Hopeless. Just hopeless. Currently £2010 in credit due to the outrageously high DD I was ‘given’. Trying to get the money back is nearly impossible. Waited the 5 days quoted by customer service - no money back. Phoned again - cannot have it as the bill is outdated - 26/7 - it could have been done when I phoned on receipt of the bill. I had phoned on receipt of the bill - but because the member of staff did it all wrong I will need a new bill. So will be waiting up to 10 days for this to be generated. Complained, asked to speak to a manager. It seems you cannot do this. But my complaint was escalated and I would receive a call from them by the end of the working day. 2 days later, no call. This company is hopeless. Customer service is appalling and they take no responsibility for their shoddy service instead hiding behind their ‘that is our policy and operational procedure’ mantra. Not sure why they should be able to sit on so much or my money, or why they refuse to reduce my direct debit. Not sure why I bothered with a smart meter either as they clearly do not take actual energy consumption into account preferring to take as much money as possible and then refuse to return it. I shall be changing suppliers as I have no words left to share with EDF.”

Helpful Report

Posted 1 year ago

“Utter rubbish company , they will mother you to have a smart meter installed yet will not use this data for usage when billing. They will set a monthly amount that hugely benefits them with extortionate credit building to their benefit. This is a company that doesn’t invest in their billing systems and will overcharge so they build up a huge warchest, I know the competition is grim but avoid this one”

Helpful Report

Posted 1 year ago

“I have been using EDF for a while and never had any problems. We have moved out of the property on the 28th of April and have submitted the meter readings accordingly, got my final bill of £248, paid it all off in June as stated and just this morning I am receiving an email saying I owe them another £107 for the same billing period as my final bill. So I have two final bills for the same period, 17th of March to 2nd of May. I have paid my final bill in June and now I wake up with another final bill. Just ridiculous…”

Helpful Report

Posted 1 year ago

“Appalling Company Appalling Customer Service Agents who are completely Clueless not to mention Rude ! Avoid EDF”

Helpful Report

Posted 1 year ago

“If you value your mental health and your time, then EDF COMPANY is not for you. Your letters and arguments are ignored, it is difficult to get through on the phone and often the connection is cut off, the complete confusion you are led in a closed circle over and over again is only an imitation of helping customers. I have been a customer of the EDF company for many years, and always pay all bills on time. In September 2022 I paid a bill of £261.61. But in October 2022 I received a huge bill for electricity for £3,486,62 I have repeatedly asked EDF to send an engineer to inspect my meter for malfunctioning, After a long negotiation EDF set me an appointment for 18 January 2023 When the electrician arrived, he informed me that he had arrived to install the smart meter. Although I have always told EDF that I will not change or install anything until we have checked whether my meter works properly or not. I explained the problem to the electrician. He inspected the meter, and noted that my meter is spinning very quickly, although at that time the heating and other electrical appliances did not work. He also said he understood the problem and that he would report it all, but to close the issue. Another appointment needs to be made and another duplicate meter installed to make sure the old one is correct. I was very pleased, hoping that this would now be resolved more quickly. On 17th July 2023 EDF responded that they would not be able to send an engineer until the debt was settled. Whats going on? I live in one bedroom flat, according to the readings of my electric meter over the past two months, my consumption has increased by more than three times. while I do not use heating, and try to be very economical EDF has been refusing to send an engineer to check the servesability of its equipment for more than six months.And at the same time, through letters and calls, EDF are stubbornly trying to send me an engineer to install a smart meter, like its a panacea for all the problems, although we can observe that with smart meter, consumers also have a lot of problems. EDF Its like a one-way road, no dialogue, just EDF interest,throughout the months of letters and conversations, nothing has changed EDF is a large company with huge trained staff sharpened only for profit, and lonely consumers simply lack the strength and resources to defend their rights, and in the end, a lot of people do not want to be in this stress simply give up, and EDF becomes enriched.”

Helpful Report

Posted 1 year ago

“Terrible, avoid at all costs. - Estimated bills even with a smart meter - Credit added to account which is meaningless - Power disconnected and account changed to pay as you go even after paying large bill to stop this from happening.”

Helpful Report

Posted 1 year ago

“Like another review I have read here,I too am trying to change from day/night rate to day rate.Was sent an email with a box at the bottom to click on to submit request. Didn't work said page not found.Rang customer service again and was kept on hold at least 10 minutes and gave up.Filled in online complaints form.Got email from Carol Stephens saying she would ring me on Monday 24th.She didn't.Since then have received another email saying I will be put on standard variable economy7 on 1st September.Standard variable fine.Cant request no longer want economy7 as page doesn't exist.Just going round in circles.Not going to ring them again.”

Helpful Report

Posted 1 year ago

“Customer service is appallingly poor. I have spent hours trying to change from Economy 7 tariff to standard variable. I have lodged a complaint in accordance with their complaints process and tried to escalate when it still wasn't resolved. They have sent me a new bill for the period ending 6 April which included 4 payments made after 6 April. Just incompetent.”

Helpful Report

Posted 1 year ago

“Disgraceful! We have a smart meter and update the app often with readings. Got a bill in April £120 in credit. Got a bill in July £1200 as they have undercharged since in October using estimates. Rude, ignorant, and quite frankly uneducated staff.”

Helpful Report

Posted 1 year ago

“After several years with EDF changing the supplier... totally disappointed with my experience and didn't even know that EDF Energy using debt collectors firms as a gas safe engineers who will come on your property harassing you and your family even if you do not have any debts!!!. I repeat! EDF using doggy debt collecting companies like GROSVENOR SERVICES GROUP LTD and other in case where they need a GAS SAFE ENGINEER.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

EDF Energy Reviews