EDF Energy Reviews

Name: EDF Energy
Rating: 1.17

1.2 Rating 687 Reviews

4 %

of reviewers recommend EDF Energy

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1.2

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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EDF Energy 1 star review on 22nd October 2024

Anonymous // 01/01/2019

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“I have had a broken smart meter for over a year. Can I get a new working one. Hah. Some hope. Absolutely the worst customer service ever. They literally do not care. I was told I would receive substantial compensation for my grief. I was given £10 credit on my bill. Hah. Really don't see £10 as substantial. I have texted them and WhatsApp them and live chat them but am still no closer to getting a working smart meter that I have given up. There customer service is truly painful and how this mob is one of the big 5 is an absolute mystery to me. Please stay away from this mob if you want a reliable supplier who will actually talk to you when you have a problem. Edf really are a bunch of cowboys so stay well away from these amateurs”

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Posted 3 years ago

“Your customer service is very poor, I would advise anyone to stay clear for switching to EDF,!!”

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Posted 3 years ago

“EDF, your company is a disgrace. My smart meter stopped working in July 2020. I called, WhatsApp messaged and emailed you numerous times before finally getting a new display, however this didn’t solve the problem so I had to get back in touch, this time I was told it was part of a known technical issue and you were dealing with it. I hadn’t heard back for another few weeks so had to get in contact with you once again, this time I raised a complaint. I was told that you could not give me a date when this would I be resolved. In December I received a call from a manager, I requested that he waive the exit fees on my tariff so that I could leave EDF, he asked if I could be a bit more patient and told me that once the complaint was resolved i would receive ‘substantial’ compensation. I agreed to this expecting a resolution in the next couple of weeks, however again I heard nothing so I emailed to ask the progress and I was told you couldn’t tell me when you could solve the problem and offered me £35 compensation, this would leave me with £5.00 after taking into account my £30 exit fee, I replied saying I was told the compensation would be substantial and I didn’t think £35 was. You agreed to increase it to £50, again after taking off the exit fees I would be left with £20, I don’t know what you class as substantial but I certainly don’t think this is! Today I received a ‘deadlock’ letter advising you would not be offering me any more and I would have to raise the complaint to the energy ombudsman which frankly I haven’t got the time or ‘energy’ to do!! I called today and actually spoke to someone who was nice and helpful to explain I would accept the £50 and leave EDF ASAP which I have put I put into progress tonight. I think your customer service over this matter has been appalling and after 10 years of being your customer I will not be recommending you or returning!”

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Posted 3 years ago

“Tried very hard to get my meter replaced but no joy”

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Posted 3 years ago

“Dangerous. Dangerous. Dangerous. This number rang me 02920140378 .He said I am from EDF energy He took the money from my account . He rang me and he said I kill you . Many times he rang me . They said I want money . I rang to EDF but they didn't care .”

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Posted 4 years ago

“Terrible customer service, wouldn't even listen to me. Made it almost impossible to switch suppliers! Would not recommend to anyone!”

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Posted 4 years ago

“Terrible company would avoid we’ve had 8 years of complaint after complaint being a disabled household EDF made no reasonable adjustments to read our meter as it was out of our reach we had estimated bill after bill we won with the ombudsmen on back billing but think there is definitely a case under the equality act putting us in revolving debt through failure read the meter or move it or fit a smart meter in 8 years I’m going to seek advice as soon as possible on this!”

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Posted 4 years ago

“Refused to fix the smart meter twice. Increased charges without prior notice and overcharged me for my electric, as ignored new supplier meeting reading. 10 weeks later still not sorted. Safe to say, not impressed. Even the new supplier agrees they are useless, as all their communication is ignored. It’s laughable. Thank goodness I moved. New supplier is fantastic and cheaper.”

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Posted 4 years ago

“Very bad experience. Charged extra fees unnecessarily, bills not sent on time, bad customer service. Avoid EDF.”

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Posted 4 years ago

“Refer a friend You must be joking”

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Posted 4 years ago

“Was only with EDF energy for one month as I moved into a new house and initiated a switch to a new, cheaper, supplier pretty quickly. A month after the switch we get a ludicrous bill of over £500 for a one month period. I live in a medium sized terrace house with one housemate, and currently pay £67 for gas & electric combined. Common sense would indicate to anyone that the bill was incorrect. I was annoyed at the audacity of the bill but was somewhat calmed by the agent on live chat who was polite. The issue stemmed from them making estimates, once I provided our move in meter readings I was told the problem would be sorted. Fast forward to 3 weeks later, a similar electricity bill arrives for over £500. Still based of estimates. Absolute joke and waste of my time. I give them the benefit of the doubt that it's just sheer incompetence. However, I do worry how many people end up paying these completely ridiculous bills without checking. As mentioned, common sense would have told edf that that amount was incorrect. Glad I switched from them and will never in my life be switching back.”

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Posted 4 years ago

“From walking distance to the gym tomorrow night xx”

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Posted 4 years ago

“edf wont even respond to there own complaints they use a third party, they were responsible for dirty tricks and contribution to something i cant even put on this review. disgraceful practices. I wouldn't touch them personally with a barge pole, and i have worked in the industry for 15 years.”

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Posted 4 years ago

“Shame I have to give them even 1 star. They are based abroad and have no interest in people in the UK. They just want your money. Thank you (sarcastic) for your support during covid EDF.”

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Posted 4 years ago

“Worst experience with an energy company. I have switched to a different company in June, when they have generated a final invoice based on wrong readings. More than 5 months later they have still not been able to solve this issue after countless hours speaking to them on the phone and on chat! Every single time I need to explain the issue from scratch and every single person give me a different possible solution which is never the right one. AVOID IF YOU DON'T WANT TO SPEND YOUR DAYS CHATING WITH THEIR USLESS TEAM!!!!”

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Posted 4 years ago

“Worse experience in my life! If I could I would give 0 starts! Please do not take this company as it will be your nightmare. Poor service, lack of professionalism meaning like they don’t work and they don’t know how to handle the issues. They left me without electricity and gas for a day and I am pregnant and I had to survive till next day when I could call a manager to sort out the issue as I was anxious and stressed. But after 6 months still going on issues and issues and the worse part is that I can’t change the company as they don’t let me go! I will go to citizens advice for a compensation.”

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Posted 4 years ago

“Billing is a complete mess. Being chased for almost £3000 for a meter which isn't mine. Have had their engineer out to confirm it isn't mine (which took almost a year!) And they are still sending me bills. I am now threatened with legal action. They have repeatedly tried to take the money from my account. Thankfully my bank have been very good at blocking it and helping me. No one to escalate it to. Just complaint "experts" who can't do anything. No managers to pick it up or help. Utterly disgraceful.”

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Posted 4 years ago

“I called up a total of nine times to try and get a quote, after being cut off, no one speaking, the line going dead and staff constantly transferring me, I went elsewhere.”

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Posted 4 years ago

“Considering switching to EDF? Don't bother and save yourself money, time and hassle! As an existing EDF customer I recently switched to a cheaper tariff. Despite providing my bank details twice EDF maintained they didn't have it and couldn't set up the DD. When they eventually set it up the payment dates and amounts were different to what had been agreed over the phone. When I complained they claimed they had no record of the telephone conversation! How very convenient! Unfortunately EDF have a track record in mismanaging DD payments for my account which they just brush aside without accepting any responsibility or consequences for their shockingly poor customer service! Don't take my word for it. The highly respected Consumer group Which? in a recent survey ranked EDF joint 27th out of 35 energy companies rated by 7,355 members of the public! Which? went on to state EDF achieved a poor two-star rating in the value for money category. I would NOT recommend using EDF under any circumstances. They treated me in very shabby way! I would urge you to take your complaints, if not settled to your satisfaction, to the Ombudsman. That is the only way to force improvements to their customer service.”

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Posted 4 years ago

“My father passed away in April 2019 and even after closing his EDF account we received a hefty bill in May 2019. After contacting EDF to query the bill we received further confirmation that the account was closed. In September 2019 we received another bill! EDF have showed no compassion and it has been hard to grieve our late father.”

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Posted 4 years ago

EDF Energy is rated 1.2 based on 687 reviews