“My phone stopped been able to receive calls and text messages. Went to the local ee store they diagnosed the problem was on there side.
They don't care about there customers, I have called ee multiple times they won't explain what the problem is. I have a business and am losing money daily because of my phone. This has continued for 2 weeks I'm been told it's going to be fixed daily, which hasn't happened. I've asked for my contract to be cancelled. They want me to pay a massive fee to cancel which I'm ovesly not going to do,so now im stuck in a contract were there not providing a service. Absolutely the worst network provider ever. They do not care about their customers”
“To the lady the just I just spoken too.. she was so nice and well spoken.. wonder if she might see this. If so is the girl who said to kids that if you don't behave this ladie is going to tell you off xxx thanks again”
“Customer service is non existent at E. E. The local Southampton store is very unhelpful , and its just take your money and dont ask to transfer all your details from old phone to new or unlock your old phone. No apology just that their 1 computer ! was not working properly , sounds more like a back street bodger than supposedly market leader”
“Most appalling network ever.
For ever getting cut off on calls and even not receiving them in the first place.
Wouldn't even give 1 star.
Absolutely crap coverage”
“I don't know there isn't a terrible no star rating because even the one star is too much for them. Everything about EE is absolute rubbish. Their internet connection is very non reliable and their staff are very rude and ignorant. I am a former EE costumer and i would never EVER recommend anyone to join them because you will be paying for no reason because half the time your internet is hardly there and when you contact them they sound like they know what they are doing when actually they are wasting your time. No matter how good a deal they off you DON'T i repeat DO NOT fall for it because not all that glitters is gold. After a while you will see the cons of the deal. I can not believe i left talktalk to join these people.”
“My contract runs out on the 31st of October 2016,my phone packed in on Monday the 24th Of october,the store at ocean terminal wanted 40 pounds off me to give me an early upgrade,for a week,bye bye”
“Worst service of all time.cant belive you have actually made me give you a 1 star rating becauss i dont think you even deserve that you are incompitent.
I have been given somebodys personal information which is discusting in its self but when the information was brought to light it was not even rectified by your self untill i chased it 3 times
Would not recomend this service please go else were for your phone provider”
“I travel across several counties with my work. These include Drbyshire, Staffordshire, Cheshire and Shropshire. EE mobile coverage is abysmal. Over the past few weeks I have rarely had above 1 or 2 bars of signal. Often none. Calls when you can make them regularly drop. Even if you are connected via a signal booster they drop. Even if you park on top of a hill in full view of an EE mast often there is no signal. Most of my customers across the UK, mostly in rural area have the same problem. To sum up EE is quite simply not fit for purpose.”
“I wanted a phone and a new contract and as I was with ee and their predecessors for about 20 years I did not forsee a problem.The staff at Notting Hil shop signed me up for a contract and then at end produced free dongle and a hands free car kit which were unwanted and not needed by me.At first I thought I would give them away but on seeing my first bill I realised that they had seperate simsand numbers but shared my data so I could not even give them away.I can only assume they foisted this so called deal on me to get extra commission for themselves.I complained in the shop but the manager was completely unhelpful.His manner was so condescending and he walked away in the middle of our conversation.
I am so disappointed in this company because my previous experiences with them had been generally positive.They have definitely lost my custom in future and I would advise people to be very wary of them.”
“The customer service at the EE shop in Festival Place Basingstoke is appauling. The assistant by name Ursula, gave the wrong Imei number for my phone and sent it to the repair center on the 14th of September. After several phone calls to the shop to find out about the progress I found on the repair site that the case was closed! which was surprising as I did not receive any text or email regarding this. When I went in to the store, this time, the Deputy Manager, Blake took the case and said, he will send it with the correct imei number and I will have the phone back in two weeks time!! after 15 days, no news. When we went into the shop to find out, this time the person, seemed absolutely disinterested in our matter and said, you will get a text. I cant do anything!! Now we received a bill for £265.78 to replace a part!! I was told by Apple that since its under the two years EU warranty, EE will be able to help. The repair center person was so rude. when I asked him to explain the fault, he kept saying there is a crack on the screen- which Apple had checked and said that the crack has nothing to do with the problem- he flatly refused to explain anything to me- but kept badgering for me to pay up. All I asked him was to explain the fault- he kept saying he wont!! I have been with out a phone for the last 1 month. EE has shown no concern or commitment to me as a customer of 15 years!!! Time to say good bye to the worst provider Ever in the history of Network and Broadband.
Shame on you EE.”
“Absolute con artists. Very unhelpful staff and just an awful company in general. Please please take your money elsewhere and save yourself stress and being left without a phone for months if it develops a problem (in my case they sell it without an IMEI number on the inside, and water damage for a waterproof phone) Left paying a contract for £44 a month that we cannot use. No update on anything, spent about £30 at least and easily 5-10 hours on hold and contacting them for an update.”
“every month , when i try to top up by either credit card or debit card , they wont put the charge through . i checked with the bank and they say the problem ISNT their end . its EE
So what gives.....? i phoned customer unservice several times to no avail......”
“I was sold a phone in an EE shop as waterproof and subsequently found out it was not when I looked up its specifications on the web. Very disappointed and the sales assistant said he had worked there for 5 years. How incompetent!”
“I was experiencing some problems with my EE pay as you go pack, so I called up and was passed straight on to the relevant person. I was later quickly passed on to some one more capable of helping me. This pass over was quick and easy. My problem was resolved really quickly and stress free. Also I really liked how they explained what was happening and what they were doing as it made me feel more secure. They gave me a full refund apologised and were just overall very polite. I was so happy and would definitely recommend! Thank you EE! XX”
“PHONE MISSELLING SCANDAL- When my son went to buy a phone from their partner CPW, EE carried out a credit search and issued him a phone with no contract details. I later realised that they have charged the phone to my EE account and not my son. Complained about the mis-selling practice and seem to be getting nowhere. They seem to be sending me on a merry-go-round with no resolution. Complain about phone signal dropping halfwat through the call did not resolve anything. IT IS BEST TO AVOID THIS COMPANY. THIS COMPANY SHOULD BE BARRED FROM TRADING IN THE UK.”
“Everything. Ironically EE claim to offer the best signal reception across the UK (certainty not the case). In store wise, customer service is atrocious, forever understaffed and the staff themselves can barely function on their own which is most of the time. To top it all off they tell you to ring in to book an appointment on their store landline phone. Well I wouldn't bother I rang 8 times within two hours and no answer...”
“Cant get a decent phone signal. - not everyone is interested in 4g as i use my phone as a phone and would expect to get a signal so i can do. At least 80% of time i lose signal mid call which is a total waste of time and frustrating if call is important”
