“Terrible company, will steal your money. They will make you wait 1h on hold just to hung up on your after. Expect additional charges even with them turned off. They will say you didn't have a limit set. My bill from 20£ went up to 23£ and with their scummy additional charges I pay 27£ per month. Garbage.”
“I was with EE since 2014 and now I am very disappointed by there service and prices.
My bill has been increase with 12% instead 3.9% and there customer service is rubbish.
I have no words and they don't deserve any star in this review”
“Was on ee for as long as I can remember bought a second hand phone on 02 was annoyed that I had to change my number but I realised I'm getting twice as much data on 02 for half the price and it's got better coverage work that out ee is rubish”
“I brought an iPhone 12 pro max from and owned it for 6 months when I plugged it in on charge it caught fire and started smoking in my hand EE have refused to help me would not recommend them at all”
“The 4G doesn’t work in US. Don’t buy the add on. It doesn’t work! Scam. Then, they keep hanging up phone calls before you can talk to someone so impossible to contact and sort. Should have 0 stars”
“Good mobile service but stupidly expensive. They offer no incentive to stay with them when the contract ends, but instead they want more money from you.”
“one star is generous. They are thieves. I cancelled a sim contract in January and they are still billing me three months later. Customer 'service' operators are obviously programmed to stick to a script and ignore the facts of the situation. Very frustrating.”
“Should be able to leave no stars! EE has no customer service. I started a new contract and got the samsung z fold 3. The next day I had 2 phones posted. I rang EE customer services on Saturday and their offices were closed when it states they are open online (EE this is faulse advertising) guess what though everyone I have video proof of this. I then looked at what my nearest store was which is over half an hour from me and rang that store and guess what everyone it never rang and instead just said sorry this person can't come to the phone right now and guess what I have video proof of that. In order to get their mistake sorted I drove to their store and when I walked in they asked what I was there for and I said to return a phone as EE had sent me 2. The response I got was 'oh why are you even trying to return it?' I was then told they were extremely busy and that I had to wait but they couldn't tell me how long so they took my number and texted me when I was next. I waited over an hour in the snow and guess what I have proof of this to. After waiting I spoke to the staff at EE and they confirmed that only one contract had been set up and that they had accendlitly sent 2. I then showed them that their customer services hours are faulsely advertised and they didn't know what to say. The lady rang her manager who is conviently off with covid (proberbly because she doesn't want to go in and daily deal with complaints) some people then came in the shop and even though there was a que was seen straight away when they said they were looking at starting a contract. So if you have an issue you have to wait over an hour but if you want to start a contract you are seen to straight away. After talking to the staff for about an hour I was told they didn't know what to do and that I can't return the phone there as they don't take phones in however the people on the next table were upgrading their contract to a more expensive one and were able to give them their old phone, so clearly they can take phones when it suits them. You would think they would want a handset worth 1500 pounds that they sent me back but it doesn't seem like it, I tried returning it as a good will gesture but instead wasted my fuel and my day off work. I then tried ringing the beverley store after I left to say I would cancel all my contracts and when I rang it said this number has been barred from the store and guess what guys I have video proof of that too! I'm now going to have to spend another night on the phone with EE like I was told to from the shop I also had a tablet contract that was supposed to have ended last February which they have still been charging me 23 pounds a month for which doesn't even work anymore or have a sim in and this means I have paid them over 300 pounds for a contact that has ended. I wonder what ofcom will think to my experience.”
“Recieved very good deal and accurate information for me new WiFi package,,clearly explained by Jordan at the grand arcade in Wigan .we got a great deal and he saved us alot of money . This is the best customer service that I have ever Recieved. Very professional and friendly . If you ever use the EE store ,in Wigan , ask for Jordan because he is so clear and good at finding you a deal”
“I have had a problem with my internet and a fixed IP address, the phone call to EE was painless, didn't take hours to answer, Phoebe was extremely helpful and knowledgeable but unable to help so sorted out and engineer to visit. Darren arrived and problem solved, it makes such a refreshing change to get excellent customer service these days, but really can't fault at all.”
“I have been with EE for many years, went abroad and got a lot of
charges for data and roamning. Spoken to customers service and they can not help. Not really interested. The covered is not very good. One moment with my phone and contact is broken. I must say that it is a company not worth having. Glad to leave it after 15 years...”
“Not fit for purpose internet service provider - avoid it like a plague!
I have signed up to Fibre Plus Broadband with EE. Its upload speed is ridiculously slow which has been stopping me using sharing screen functions in Teams and Zoom. This is not fit for purpose as a fibre broadband provider.
Despite lengthy discussion with customer service, EE is not willing not waive getting out of contract penalty, I am now taking the issue to ombudsman.”
“I bought a new EE aim with £15 top up. Mobile number …….. today I get it on post and realised there is no balance available! Later in the package there is a pamphlet written my balance will be available in 2 days! I mean I don’t understand is it a joke? What I will do with it 2 days later when I paid for it already and I need it now. Absolutely disgusting attitude and service from a company like this. People use mobile for important work and I have failed it today just because of this hilarious service. And it costs me money”
“If I could give -100 I would. Never ever been through such a nightmare. The advisor and manager in the exec dept are the most evil idiots I have ever had the misfortune to come across. Thieves and liars and very aggressive ..they are not honouring an agreement that was made by myself and a manager in 2020 by saying they've no notes. My monthly bill was supposed to remain the same unless I upgraded or left which it did right up until my last bill when I decide to take out another phone..big mistake! Huge! I returned it same day I received it (March 3rd) was informed would take up to 14 days formy current phone to show on the system again and I'd receive a refund! Yet they took payment for the phone on Monday..I contacted trading standards and was told I should receive it back to my card..spoke to exec advisor who said bill payments are in arrears blah blah...called trading standards back again told advisor what this clown had said. The advisor told me it didn't change anything I should still get it back on my card....spoke to exec advisor again and told her..she ended up shouting "do an indemnity " "do an indemnity" which I did but shouldn't have had to
She's also lied said I received a text message in 2020 and told me what it said. It's an absolute lie as I still have my text messages from that time. They're trying to cover their back as they know I'm going to the ombudsman (who incidentally although remaining impartial was very helpful) just waiting for deadlock letter to come by post. Manager of the store who I very mistakenly thought gave a toss called an hour later than requested. I started explaining everything that had happened. He interrupted me very abruptly wasn't at all interested in what I'd been through. I then realised he was only interested in finding out if I was going to upgrade!! I replied I definitely won't be upgrading!!
My contract has ended and even if I win my case I won't be staying with them. I have been to hell and back. I have a lot of chronic medical condiotions and they've made me so ill!
Cant wait until the ombudsman makes a decision so I can leave these evil monsters!
I also have my broadband with EE but at least broadband try to help you and are a million times more polite (majority of the time) had quite a few problems over past few months but at least they've tried to help sort it and seems to be almost resolved now BUT never again in my life will I ever go back to EE MOBILE..Really can't believe theyre getting away with lying through their teeth and stealing”
“Absolute joke, for such a large company. They mislead have no real structure in place and the “customer service” team just spin the customers in a web of lies to avoid dealing with the issue at hand
I was an iphone 12 contract. I was told the phone would arrive at my address the next day. The phone was sent to the wrong address even after i confirmed the correct the address and checked the sales agent took it down correctly.
I spent two weeks chasing the item through DPD, mutliple agents and managers at EE and their returns team. The general attitude was ‘its not our problem once its with DPD. Eventually speaking to a manager he realised how appalling this was but said i would have to wait another week for them to receive the item and then the contract would be cancelled and i would need to take out the contract and go through the whole process again.
The point is they have no system, the agents are untrained. They are solely concerned with taking payment and then absolving themselves of any issues you have once youve made your payment. I was with them for 15 years and now i will never return to them. Do not fall in the trap!!”
“Absolute joke, for such a large company. They mislead have no real structure in place and the “customer service” team just spin the customers in a web of lies to avoid dealing with the issue at hand
I was an iphone 12 contract. I was told the phone would arrive at my address the next day. The phone was sent to the wrong address even after i confirmed the correct the address and checked the sales agent took it down correctly.
I spent two weeks chasing the item through DPD, mutliple agents and managers at EE and their returns team. The general attitude was ‘its not our problem once its with DPD. Eventually speaking to a manager he realised how appalling this was but said i would have to wait another week for them to receive the item and then the contract would be cancelled and i would need to take out the contract and go through the whole process again.
The point is they have no system, the agents are untrained. They are solely concerned with taking payment and then absolving themselves of any issues you have once youve made your payment. I was with them for 15 years and now i will never return to them. Do not fall in the trap!!”
“Charlotte, in the insurance cancellation department for EE uk I can't believe is actually employed and paid for anything at all. After my experience with her I would advise that before like myself she makes anyone's else cancel with EE after speaking with such an oppinonated judgemental rude and unprofessional woman that EE employs to give customer service to that full training or termination of her contract is needed, I mean if at the first minor hurdle a call handler looks to lie and exit from dealing with what she's being paid to resolve or help deal with then it's beyond me what paying a salary to defect accuse and not deal with a cancellation or complaints is for at all. absolutely shocking behaviour I would fire this lady in a second. 20/3/22 call 16:20.”
