“Went into the EE shop in kilmarnock and from start to finish, the young fella who served us was very professional. One thing that stood out about him was his patience with two people who do not like change or new gadgets. Great service and really good at explaining everything. Thank you Martin for all your help, we very much appreciate it. No doubt we will be popping in if we get stuck with anything.”
“Truly appalling customer service, repeated incorrect charges to my bank account, double the actual direct debot agreement amount, despite several calls.
Easy enough to take money from your bank account with no authorisation but will not give it back. No refunds, only credit......
Dodgy business all round. Just walk on by, or run, in fact, as walking means they're likely to stick a grubby paw in your pocket.......
Happiest day of my life was walki g away from my contract with this scum.”
“When into the Basildon EE store to upgrade our Samsung mobile phones . Saw a sales advisor called Jack, he was very helpful and explained the difference between the S9 and S9 plus. Went back through our EE package and explained our phone package. Jack was very personable polite and extremely helpful. Would recommend the EE Basildon store.”
“I received very poor service from EE today. They have a lack of coordination and consideration for other people’s need. They failed to satisfy my needs and it was very very disappointing to deal with.”
“The Palmers Green north London branch mis-sold two tablet contracts yes that’s TWO tablet contracts to my brother who is a vulnerable adult and has speech difficulties and cognitive impairment. They must have seen him coming. They refused to acknowledge any responsibility for weeks, and eventually took the tablets back, but then took another three months to refund the money my brother paid over. I still don’t know if it has been satisfactorily settled. Do NOT use them. I do not trust them. I am now engaged in trying to cancel a contract that my brother took out for a mobile phone, which is providing difficult of course. In my view they have no business ethics.”
“Im on hold to "business support" for 59 minutes, and no end in sight to sort out a simple form request, that was promised 3 hours ago, they completely got wrong and was not processed. Had I not rang back nothing would have happened. its SOOOO bad the mistakes almost feel deliberate, I hope im wrong on that, but it feels like they have kept me on hold purposely on a now similar long call for a simple thing, just keep saying "system doesn't like this or that we cant seem to do it etc" Computer says no. I have been with them approximately 10 years since they were T Mobile, they say that have a "loyalty team" but they don't there is no loyalty benefits anymore. Its shocking!!!! Im leaving I have decided. Enough is enough”
“when (and if) you eventually get past the automated phone system, you then endure an unacceptable amount of waiting time because they are "Experiencing a lot of phone calls at this time" - you would've thought a phone company could deal with this.
They only really seem helpful when you're about to spend more money with them, after that, and once they have you tied into a contract, they really don't seem to care that much.
I've been with them (and T-Mobile) for at least 20 years now i think it is, and I feel its about time I started to shop around for a better company to spend my money with.”
“My wife went to Broughton and Dom apparently missold her a broadband deal. It was only because BT,our current broadband supplier sent us an email and in a telephone conversation, advised us that it was not the deal we thought it was,that we realised.My wife went in originally to get a new phone under her ee contract. Dom enticed my wife to change to ee broadband ,and the whole deal ie phone and WiFi would end up about £7 a month cheaper than our current deal with bt, apparently. However,Dom did not mention that we would have to pay BT'S contract cancellation charges of £134,in our case. He also threw in a Galaxy 10 as part of the deal. My wife later finds out there is a £16 a month charge for it. My wife also understood that because BT and ee were under the same umbrella,the WiFi would remain with bt. Not so of course. My wife has gone back and cancelled the 'deal' and no longer wants to be given false information and only half a story.After reading some of the poor reviews about ee , we think it's the wisest thing to do.And perhaps a visit to the Consumer Protection might not be out of order.”
“My modem stopped working as soon as gave my 30 day notice/5 months into contract. When called for support I was told they do not replace them and I may be charged for repair. Cannot believe I paid £100's past for 5 months and left with no internet jus weeks before leaving the country. Using internet cafe to sort out my visa paperworh”
“Already an existing EE customer with my mobile phone. Things started going wrong when I took out an 18 month home broadband contract. I cannot access my bills each month, all I get is a text message telling me my bill is ready to be viewed but when I log into the my EE app it tells me I have entered the wrong log in details which I know are correct. Tried calling customer services on 150 but just felt like I was wasting my time. Useless network, would not recommended them or use them ever again.”
“So poor. The most expensive waste of precious life hours ever. Seriously... at the end of life.. if you see the amount of hours you spent waiting for ee network... you will freak out. And you paid for that. So did I. Never again. Daylight robbery.”
“Appalling "customer service". I have been unable to access my bills online for the past month and now my account is overdue, as I will not pay a bill before checking it. Their solution was to charge me £2.50 for a paper copy of my bill. When I suggested this was bad customer service as the fault lies with EE as I cannot access my online account, their response was "this isn't something that EE will do for you as we haven't failed to do anything we agree to provide you a phone signal.."
How truly helpful EE!! Apparently accessing my account online is a service they provide free of charge as a benefit!...really!!!
Not the first time I have had this issue, and not the first time in the past 3 months that I have had serious issues with EE.
The previous time was when they cancelled my insurance without my knowledge. Apparently when you upgrade with EE your handset insurance doesn't automatically continue on, and they don't see fit to tell you this at the time of upgrade. Thankfully a very kind member of the public found my phone and returned it to me so I didn't have to worry in the end. But be warned!!
Avoid at all costs!...and it will cost you if you don't avoid!”
“I was really sceptical about joining EE when I was first looking for a new contract phone but I got offered a really good deal, a a top of the range Samsung smartphone which I requested so I thought I would give them a try . Wow !!!! I am so glad that I did. I had a little problem when I first joined but it got sorted out by a very nice customer service lady . She was so lovely and very very helpful. She sorted it out straight away and also gave me a free months off my contract paid. BRILLIANT . Really good company. I am really pleased that I chose EE and ignored what some people had told me. I will defiantly be staying with EE .”
“They made us pay for a non-existent wifi when we moved to a new place for weeks and we had to use their portable wifi that "only" cost £15 for 10 gigs. Then,they are always right”
“I have an business account with them,last night at around 11pm, I woke up that my account is blocked,they had no customer service at that time,so I had to deal with it,no internet connection,not able to make a call,all my calls were directed to customer service(which was not available at that time)I was in a area which I never have been before,so I had to come home,that means not able to do any part of my business,because I need internet conection.I called this morning and I've heard the most stupid explanation I could ever imagine,
YOUR ACCOUNT IS BLOCKED DUE TO HIGH BILL
My bill was issued at that time and it was £220,my regular bill is over £120,and because I used my insurance this month one time,it was a claim from them of £100which took my bill OVER MY CREDIT LIMIT with £32 and something,I have two lines with them and they only allow £35 per line as extra charge on my account.How should I use my business if I need to take extra care not to have extra charges,when my business includes overseas phone calls?
This is the worst service I have ever seen.
I always paid my bills,never had any kind of problems,and now THIS.
I WILL NEVER EVER AGAIN IN MY LIFE RECOMMEND THIS COMPANY TO ANYONE.
My bank account is that way set ,not to able to make payments from main account,I need to transfer money from main account to an card attached ,but with no internet connection I am not capable of doing so.If I wouldn't have been home to have an wireless conection,to make an extra payment to them,today i would have been blocked abroad for 8 days till my bill would have been paid by direct debit...So you can die ,and they don't care...
WORST SERVICE,NO ONE TOLD ME THIS UNTILL NOW,I AM LUCKY CAUSE I JUST CAME FROM ABROAD TWO WEEKS AGO.I COULD HAVE BEEN LOST THERE FOR A FEW WEEKS.
I AM WAITING FOR MY CONTRACT TO GET TO AN END,AND NEVER EVER HAVE A CONTRACT WITH THEM AGAIN.AND NEVER EVER RECOMMEND IT TO ANYONE ELSE”
“How this company operates within the law is beyond belief. Countless additional charges and bolt-on hidden costs (billed without consent), EE's operations resemble more of a Sicilian Mafia than the façade of the modern, law-abiding corporation it claims to be.
After four years of torture and enslavement, I decided to escape and made the savvy swap to giffgaff mobile, where I could live a life of bliss, egalitarian no-contract monthly payments. Finally, I thought, I had taken back control! These evil corporate pigs weren't going to get a penny more of my money I thought... or so I thought.
After various threatening letters from a dubious organisation named 'Arvato' (whose work force is no doubt populated by Weatherspoon-drinking chavs whose lunch breaks consist of drinking Monster Energy and vaping in their hire purchase cars), I was bureaucratically bullied into sacrificing another £50 to a contract I had already paid off.
Having said all this, £50 is a small price to pay to never have to be in the grasp of this cruel, dishonest and fraudulent disgrace of a company. I can only pray that EE's presence is extinct by a colossal meteorite and wiped off the face of the earth once and for all. So EE, if you're reading, please put all of your thousands of dissatisfied customers out of their misery once and for all, and go and find a nice quiet forest to end your corporate existence but whatever means necessary.”
