“Avoid EE at All Costs – Worst Experience Ever!
I decided to go with EE for broadband and TV since I already had a SIM-only contract with them. It turned out to be the worst decision. I was sold a package at an agreed price, only to be contacted weeks later by a manager saying they couldn't honor it. I wasted over 15 hours on the phone with EE, trying to resolve this. Their response? I could have canceled if I wanted to. By then, I was too busy to deal with the hassle, so I let it go.
Then, when I finally connected the EE router, it didn't work. I spent hours again on the phone, and after 9 days and two technician visits, the issue was finally fixed. By that time, I had already spent over £200 on a 4G router and SIM to ensure I had internet since I work from home.
For all this trouble, they offered me just £30 for mis-selling the package and £6 per day for the internet I didn’t have. After dealing with arrogant, rude, and disrespectful staff, I felt compelled to leave this review. Save yourself the stress and avoid EE entirely!”
“been waiting 45 mn to see the manager. tried to cancel a contract on the same day that i signed . contacted Ee online went to the MK shop on the same day . refused to cancel the contract. spoke To Ee online again was sent to the shop again this is 3 days after i signed and tried to cancel and still not resolve . the unprofessional people . one girl called me babe and U am in my 7O ies . have some respect”
“I've been with EE since 2000, when it was one2one, then T-mobile, then Orange and then EE. I've now suffered such horrendous abuse that I'll change network provider! I called them to ask why the signal isn't that good in my area. Got told we'll send you a new SIM card it should work better. Dude then immediately disconnected my current SIM without telling me!!! I was left with no working phone and that being severely disabled and housebound!
So I called them again. What followed then was worse than a nightmare... one and a half days non-stop on the phone, getting told something else by everybody, lied to like there's no tomorrow, told "you need a new phone I'll put you through to the sales department" - no I don't, phone was working perfectly until the SIM got deactivated! What a scam, deactivating the SIM of a housebound and disabled person and then saying "you need a new phone"!!!
With each new call to them more abuse, by then I received the new SIM but the phone needed to be unlocked to accept the new SIM. EE staff didn't believe me, accused me of lying, accused me of being too stupid to understand anything! I kept saying nothing wrong with the phone, they kept yelling "you need a new phone we can put you through to the sales department" - yeah I bet they would love that but not with me!!!
Everybody told me something else, none of these freaks believed me when I said the phone needs unlocking to accept the new SIM card. Each person I spoke to kept yelling "it doesn't need unlocking it's an Orange phone it can accept an EE SIM card" - no it doesn't, and many others have described the same issue online so no it doesn't!!!
Then one woman said she would get the phone unlocked but can't do so as the website isn't working so she would get the unlocking department to call me. The next woman said no they would email me and I have to divulge my email address. The next dude said it would be one week before the unlocking department calls me. The next person said no they will email not call and it will be within 24 hours.
Due to me repeatedly calling just to get the phone unlocked, the manager got involved - an abusive so and so by the name of Liam who gaslighted me and made me out to be a liar and claimed his staff had done nothing wrong!!!
Then he further told me a bunch of lies, he claimed there's a 99% chance my phone could not be unlocked due to its age. Then he continued with the "you need a new phone"!
None of the previous staff members had mentioned the phone not being able to get unlocked so that was news to me, he continued with his manipulation saying "so what do you do if the phone cannot be unlocked, you will need to get a new phone"! Very abusive that is!
Eventually I receive the email from the unlocking department - phone unlocked so eat your words you weirdo!!!
Phone works just fine so no new phone needed!!!
I'll definitely be changing to another network provider, never been abused that badly before and that's saying something given that I'm disabled and so in hospitals a lot!”
“This is one rubbish company.
I have bought a package in 2021 via Affordable Mobiles; then I moved to them a year later so I could have both broadband and phone in one account.
Now years later I try to upgrade my mobile and click my fingers mad through their site, only to be taken in circles. The only page where I can see phones is the business page. So I order one there. Then I am told days later that I will have to go to the private side.
At the private side I am told to dial 150: I do and get a text I have to click, and I do click and am told to dial 150!!!
This is one rubbish business!! I will change to another business. These idiots should just provide the lines and nothing else.”
“My 94 year old father was contacted and told he needed a new digital system and he was not in an existing package so could in theory choose any new package. Instead of getting a broadband standard broadband package at £25-30 per month (MB not GB levels) he was given a Pay As You Go Package phone package and a near £50 broadband package (almost double). His bills have more than doubled (over £100 per month) rather than reduced. I found out but BT/EE said it is outsoide of cooling off period - this will cost by father over £1000 extra compared to market prices simply because he is old and didn't understand - shocking for BT. I have stopped using BT and as soon as his current contract end - so will he. They will lose more than £1000 of business from me alone over the next 3 years and £1000's over the next 10+ years. They have chosen short term profit over long term customer loyalty - they could have easily reset the contract to one they offer to end of contract customers - will be writing to my MP next”
“Dreadful company, has become terrible with customer service, their website is atrocious, it doesn't even work!! Cancelled broadband as it stopped working. Was looking to upgrade mobile to new iphone but can't as their website doesn't function. I have seen more competent FB marketplace sellers. I wonder how bad things really are within this EE, as from the outside, it appears to be falling to bits.”
“I have been with EE since,EE has taken over from T-mobile and have Vodafone contract, but I would never have another contract with EE again the quality of network has become poorly and costumer service is very uprupt and rood and unprofessional I was kept on the phone for at least 30 minutes for billing enquiry”
“Absolutely dreadful customer service. Have been charged £160 twice by EE and now having terrible trouble getting the mistaken transaction fixed. Very unhelpful customer service. Will definitely be renewing our 3 mobile phones with another provider.”
“Had nothing but problem after problem with EE. Half the time I can't watch live TV as they won't load. Apps are fine but all I want is to turn on the TV and chill, not having to constantly phone 150 with issues. Stay with Sky even if it costs a bit more, it's worth it!!”
“Home broadband package wasnt explained to me clearly enough, as a result i was sold a package way above what i need, once i queried this, i was told in no uncertain terms that i couldnt i swap to a lower package more suited to my low use needs and so it would seem now i'm stuck in a package paying WAAaaay over what i anyone else is charging, and my only options are to stick with it for the next 2 years, or pay an extortionate amount cancellation fee, I wonder, if it was the other way around, and wanted to UPGRADE my package how quickly they would of course do that!? shocking shocking attitude and very poor service, no concern whether the package i was sold is correct for me, I've been a customer of EE for the past 20 years, and now......... soon as i can leave, i'm gone, PLEASE PLEASE go elsewhere to literally ANY provider, EE staff are symptomatic of the lazy minimum wage earning management, only geared towards targets and spinnign company rhetoric, and sod what the customer needs”
“EE Kindly do not degrade your customers. Was given a price for an upgrade waited for call back & even emailed advisor. Called this evening and made to feel like a lair, absolutely rubbish about myself. All calls are recorded for training and monitoring purposes I hope. I raised a complaint & the advisor refused to even read complaint back to me and I am 100% sure she did not even put in what the actual compliant was about. Only had a personal line for past 11 years and a business line for the past 20+ plus years with EE. CUSTOMER SERVICE IS UNSATISFACTORY, INADEQUATE, UNACCEPTABLE AND TOTALLY RUDE!!!!!”
“Bt turned my broad band off on same day as canceling instead of a months notice as per contract .send me ee hub absolutely useless occasionally we can watch netflix but nothing else
Constant buffering and thay want £50 month we have had to increase our mobile phone data to keep on working”
“Thieves
Thieves! They took from me £150 upfront cost, cancel my order and do not wanna give me back my money! Wouldn't recommend!
God save us from such thieves 🤬😤”
“Supposed to be a smooth transition from BT to EE but their billing is hopeless, they don't let you see everything online--they want you to do everything on aps on a phone. I don't want that. Please be more transparent. Can answer "How quick" because they haven't answered yet. Still waiting.”
“Absolute scam company, I cancelled in the 14 day cooling off period and they left my account open and kept trying to take money from me and the customer service is a disgrace, they are an absolute scam ,I would strongly recommend avoiding.”
“My parents were contacted bt BT and told they had to move to a new digital system (broadband phone line) and move across to EE. Their bils increased by 250%, were locked into a contract with pay as you go calls and a full price broadband deal (nearly double what they offer online). Complaint now with the ombudsman as they didn't care that my parents (father is 93) had no understanding or idea what they were signing up for. Unbeleievable that they can do this and think they can get away with exstorting vunerable people and then hdining behind contract T&C's.”
