“I hadn't had a smart phone until 2 years ago and went to EE King Edward's Street in Hull because my pay as you go started off as Orange and ended up as EE. The man who served me wasn't at all helpful and quite soon, all the data was used up even though I had done nothing but text. A girl in the shop moved some data from a hard drive I had bought (no one had explained I had an extra 50GB) and I asked about the fact the red colour had vanished. She told me that they could send it to be fixed but they didn't have one to lend me but I could walk to their other store and ask there. They are a phone shop !!! And I walk with a stick. Why couldn't she have rung for me? I went in yesterday after my 2GB of data suddenly vanished. The assistant told me I had 1GB on my contract. I told her I had 2. She told me as I was arguing with her I could leave the store and call the help line. A supervisorcame over. I have 94 days left on my contract and apparently EE don't warn you unless you ask. They won't see me for dust.”
“Went abroad, took all the packages for international minutes etc.
But instead they just fleeced me like never before, unbelievably over £1000 pounds over a period of 3 months.
Customer services is bad enough being in the UK let alone abroad.
Came back and complained to resolve the matter, and were about as useless as a chocolate tea pot. Having been with them for over 12 years, i had no other option but to leave. Then they offered a retention packaged which was pathetically noncompetitive, not that i was going to take it either way.
Avoid them like the Omicron Variant.”
“Darren at fox valley sheffield store
I visited Darren in the sheffield (fox valley) store today and had such a lovely welcome and service from him! Although he cpuldnt help with my problem it was more interal i would 100% go back and deal with him again if i needed too or anyone in that store! Thanks so much for the lovely customer service guys, even in this very hot weather!”
“They conned me into getting a contract and said I had to pay £70 to cancel it and it has lowered my credit score I'm disgusted I was happy paying 10 pound per month! They said it was the same price but was charging me late fees etc...NEVER AGAIN!”
“Terrible they offer you the broadband deal which on confirmation is outrageous in contract. They give you quite a different speeds which had been promised on phone by their CS! Beware”
“I was sold on EE by them apparently having the UK's "best network coverage of 99%". It's a technicality. Yes the network does cover more area however in many of these areas signal strength is very low (1 bar). After traveling around to different areas I've found in most of the places I go I can barely load a webpage due to low signal strength and this isn't what you'd expect for a pricey contract. Will be waiting for mine to expire then switching back to VF because this service isn't acceptable.”
“EE customer service and management team are the worst I have encountered. I have been assisting my daugher to deal with EE due to her being vulnerable. I have found that they They have messed her around by over charging and not sorting phone issues out. She is a vulnerable person who suffers from severe depression yet recently cut of her phone so she was unable to have access to call her gp or mh people. Hey would ot put it on if she paid the amount if money they say she owes despite it being desputed. They also wouldnt cancel her contract until we went to and received a decision grom the ombudsman. Disgusting service, I offered to pay the outstanding amount and someone was due to call me to do this over the phone, they still couldn't manage to call. Due to the breach in the disability act and the awful service, they leave you no option but to take matters further. This company is only interested in one thing MONEY, they care little about how they treat vulnerable people and the state they leave them in.”
“Beware of the trap and make sure your phones are not faulty.
Do not use ee or plusnet. They are as bad as each other. Use Vodafone
I was sold a faulty phone and because I didn't call within the first 30 days, all they can do is repair it. I have been past from pillar to post within ee from person to person. Then past again to Samsung. Samsung repaired it and said keep an eye on it and if problems persist to call ee and ask for a new sim. Ee is now going to repair it because that's all they are offering. They said they would repaired it and if problems persist they will keep repairing it until it gets to the point that they deem it unrepairable. I wouldn't get a like for like phone whilst the phone is sent for repairs and I would be without this phone for a few days at least. I have explained to them that after everything I have had to do, everything I have lost from a hard reset like old whatsapps etc. They don't allow me to move off with another company unless I pay the rest of the contract. I think this is out of order after they accept that the phone is faulty. Beware”
“absolutely horrendous company they continued to charge me for a wi-fi device that was cancelled over 3 years ago even when i cancelled and changed over to o2 i complained and offered me 30 pounds compensation what an insult then when i complained to the manager they then offered me 150 pounds and i was told the offer would be withdrawn if i didn’t accept it shocking i then went to ombudsman who then after investigation said i wouldn’t be getting a penny from them they are a company who continues through covid to charge me !!
and had the cheek to say it’s my fault for not checking also the reception was shocking thank god i left this company shame on you EE!!!!”
“EE put a default on my credit rating after refusing to end my contract of 3 occasions even after it expired. Avoid at all cost.
I moved house and did all that without notifying me. Went to the store in Notting hill and they said they can’t help me.”
“I had reason to speak to the EE call centre recently and Ffion went above and beyond to help with my phone issues .. even arranged a call back a couple of days later as a follow up .EXCELLENT”
“Worst signal I've know I purchased contract sim to find I cannot recieve or make calls from my home and cannot get Internet when outdoors in my area ne21 ime now stuck with a 13 contract on a sim that is a total waist of time”
“Keep getting this messages on my phone they are fixing the network, but somehow the network is getting worse every time I’m getting this messages.
Stop sending this messages your network is clearly not getting any better.”
“4&5G issues often neglected!
When or IF you had reasons to make a Complaint then you have ZERO support !
They promose to call you back in..48h ????
28 days later they will close the complaint -
PLAIN RUBBISH!
I’ve looken into mograting to (believe it or not!) Vodafone… at least they care about their customers (they just became one of the best and highest customer care in the world !)
EE - are bog and , as with all hige corporations you are yet another fooling number NIT A HUMAN BEING, thus naturally careless !!
SHAME EE !!
(P.S. DON’T contact me…about it or reply with your standard (fake!) “apology”
!)”
“I have a small business and have had to switch over from the old t-mobile to the new ee. I had 4 new sims posted but they still are registered to the new numbers. I have rang 8 times to resolve this as I cannot afford to be without my old number. I have gone 3 days without it and lost a lot of valued business which means a lot to me.. Simply give me back my old numbers I've been with you coming up to 20 years. This bout of service has been the poorest. If you are interested read the notes your staff have entered I am getting fed up having to explain on every call. People say they are calling me back and don't it is all on there. My next step is to move supplier and to leave a trust pilot and Google review. 150 is not the answer for me!! Pleas do not ask me to call 150 I’m fed up doing it and have a business to run. How about you call me, god know what number you will get me on.. my business is Information Consultants LTD. You work out what number I’m on.”
“Don't bother with this company 'EE'
I have tried on numerous occasions to change ownership from myself to family member of a product,but this seemingly easy task is actually to customer service a extremely very complicated task.!!!”
“I have been on the phone from the U.S. for HOURS trying to cancel my mini wifi service. I only needed it for a week I was in the UK. I was told at the EE store that I could cancel at the end of the week but the customer service keeps putting me on hold and transferring me to so many different people, and the calls are costing me a lot of money. They are refusing to cancel my service even though I'm in the time frame to do so. I don't know what to do!”
“I wish I had have read the overwhelming negative reviews of EE before I signed up. Today I was dealing with EE for 8 HOURS from the United States and still I can't cancel my service though I have 7 or 14 days from sign up, and it's only been 5. They kept putting me on hold and transferring me around.... if I had have known it was like this at EE and in England, I would have ran away. But they're refusing to cancel my plan to get me past the window of opportunity I have. Absolute shocking dirty business and customer service.”
