“Potential customers AVOID! I allowed myself to be persuaded to sign up for tv, broadband and phone at a time when I was experiencing problems with my current provider. Just five days before the switch they cancelled my order without any explanation or apology. I had paid no money but at this late stage I will not be able to get another provider in time and therefore will be without tv or broadband for some time. Thanks for nothing EE.”
“having got a new sim i needed to top up and rushed into the houndshill blackpool store with 5 mins to go to closing, nabil was brilliant and came straight over to help, and made sure the numbers on the sim worked and put credit on the sim as well taking him over his finishing time, his patience with an oap was brilliant and a credit to the younger generation thank you again nabilyour help was appreciated”
“Dishonest customer service
Dishonest customer service, asked them to listen to a call and they conveniently can only find a previous call from 6 weeks prior that backs them up, basically picking and choosing what evidence they want to consider, I clearly clarified when I should leave with no extra charges and was told I was out of contract on 2 phone lines so could leave with no penalty and was advised I could leave straight away and got charged early termination on both contracts, after 15years with tmobile and switched to ee when they got bought out and that is what you get, I will never go back to ee”
“I Feel I must share this because I can’t with any good conscience see other people suffer the same treatment by @EE has I have done so over the last 5 months
Has many of you are aware, I Have had long ongoing issues with @EE
In March 2018, I was originally sold a max plan annual upgrade and was billed accordingly for it £68 Per Month.
In December 2018, I Noticed that my @EE wasn’t showing has an annual upgrade,
I Challenged this I was then told it wasn't an annual upgrade In December 2018. Then told it was an annual upgrade in January 2019 to then be told again in Early February 2019 it wasn't An Annual Upgrade,
Eventually, I thought my we had got this sorted out in Late February 2019
We were told Annual upgrade had been added to our Account,
I then find out that the so-called annual upgrade without penalty as a £250 penalty, so that then begs the question why have I been paying an enhanced tariff for an annual upgrade anytime without penalty that I clearly don't have. It also appears that my price plan would after remain at £68 (So no ability to alter price plan)
We were then advised at the beginning of April 19 that for me to get a further resolution to the thing I was actually sold, we would lose our amendment of the Annual upgrade that had been put back on our account due to the original error by the CSA Staff.
So basically to get a solution go back to where I started in December 2018,
I have been advised not only would this violate the misrepresentation act 1967, but it’s also asking close to the wind on the sales of goods act 1979 and the consumer act 2015.
We have been customers of One2One, T-Mobile, @EE For many years and I have never been treated like this before. It seems to have got very bad since @BT_UK Bought @EE
Then on 29th April 2019, The Annual Upgrade half offer was removed from our account, leaving me paying £68 a month for an annual upgrade that I do not have!!
So whichever way you look at it, I am a minimum of £490 and a maximum of £866 out of Pocket as a result of @EE Actions.
So the Options Laid before me are,
1) Continue to pay an enhanced payment for an Annual Upgrade I Haven't Got.
2) Pay £250 for an Annual Upgrade, I'm supposed to have without penalty. (I would call 250 a big Penalty)
3) Pay £626 to cancel the contract I was originally miss-sold.
4) Do Noting whilst Mar 20 at a cost of over £600 to myself.
5) I Petition, A County court Judge to strike the Contract.
So we are at a point where I have no other option but to petition a Judge on this matter.
So, I have got 276 days until my @EE Contract Ends. And I'm going to spend every day telling my thousands of followers on Social media why they should “NOT” use this company.
I will also be filing a complaint about @EE with @Ofcom because in all my years I have never been treated this bad by anyone and that is saying something.
@bt_uk you are the Parent Company of @EE doesn’t seem to want to address issues either
It really is an Occam's razor Situation. It's quite clear that @EE miss-sold the package and they know this. They just seem to be willing to do anything other than correct their mistakes.
I Just want to take this time to advise you all, under no circumstances whatsoever do “NOT” Use @EE The CSA acted Immorally and proceeded with extreme prejudice to achieve their stated aim of a sale at any cost, even if that meant lying directly to me.
They will mislead you, miss-sell you a package, trap you inside something they didn’t actually sell you And this as all happened under @MarcAllera watch!!
It’s no wonder they are losing Customers”
“EE is the worst company and customer service in the world.I m upgrade my phone,make deal for s10 and i ask them eveything again after deal and they answer positive,next day they send me s10e and + on wrong address.”
“My landline and broadband went down in Kinmel Bay North Wales, so I contacted EE on my mobile.
They were straight onto Open Reach who found the fault and told me it would take 4 days to repair. This was done in two stages. 1 outside line then line into the house. The man who did the inside wiring from Open Reach (Will Williams) was brilliant and very helpful. He gave me several tips and the phone and broadband are working better than they have ever done. I was told to contact EE by friends to get compensation for loss of use of Phone and Broadband. I finally did this after worrying I would be belittled by EE. But nothing could have been further from the truth.
I spoke to a Gentleman in Ireland who was by far the best person I have talked to on the phone when making inquiries. And then he passed me onto a Lady (ELAINE) who was also Brilliant, gave me all the things I wanted to know. I wish all personal who answer calls were like these people. Life would be a lot better.”
“sadly orange customers that have been drafted over are not helped at all. all i want is to speak to customer services and cannot. permutations just too difficult. WHAT am i supposed to press?? WHY is it so difficult. Simply dreadful. 12 years loyalty to orange and been sold off to goodness knows what”
“The worst moblie company I've ever dealt with. Due to it's fault, it nearly made me financially bankrupt. Avoid the EE. They do not treat customers as human being. They treat us as cash-cows. AVOID THE EE”
“The EE is the worst phone company I've ever used since 1991. It nearly broke me financially due to their incompetency. I have had suffered a lot of financial difficulty due to their fault. My experience is that they don't care the customers and treat them as cash-cows like almost all the multi-national companies. Avoid the EE if you can. I heard many similar stories from my friends and family members. AVOID the EE.”
“On both my last two contracts I was mid sold contracts by the store. They end up desperately trying to get a deal by offering incentives etc ( which aren’t actually free but are contracted items which you Kate have to buy out of ) that you don’t know clearly what you are having. EE are not willing to listen to complaints about the store or sales method just state you signed for items or mis sold insurance. Would not recommend or use EE again and am moving other family phones to other suppliers. Terrible service.”
“Terribble company from 4 monts they charge me a lot of many and they didn't give to me real reason i am not happy whit that so rude in December my contract finished never again use the ee companies”
“My father (in his late 80's) needed to use his mobile (pay as you go) phone for an emergency call, whilst he was in his car today. Because he doesn't use his phone very often and doesnt want to check his text messages, he didn't realise his phone number had been discontinued. Having looked myself at his text messages, I have found to from EE informing him that because he is an infrequent phone user and doesn't top up with money regularly he falls into the 6 month 'trap' that also mentions taking away any credit he his. When he last topped his phone up he spent £30 and thinks he has about £28 left, in my book thats stealing. My father will be visiting your shop at Cribbs Causeway shopping mall, Bristol in the next few days to enquire what EE are going to do for him.
Surely EE and other phone providers must realise that 'pay as you go phones' are favoured by the older generation who don't all do internet/texting or have emails. My father has a land line and only wants a 'pay as you go' phone for emergency calls. He was originally an Orange customer so was not aware of your terms and conditions regarding discontinuing/losing credit after 6 months of the phone not being used.”
“I also wish I could give no stars!! Terrible experience I have spoke with two online advisors and one advisor over the phone and I’m still dissatisfied. Not very helpful and not taking responsibility. I won’t be recommending EE to anyone!!!”
“Price & features were good, but I was very disappointed with the coverage in Lincolnshire (many dead spots). The speed was spotty in unexpected places too: outside in Wanstead, it was only 3.09 Mbps download, yet a block away was 10× that. I'd probably get it again for urban trips, but would certainly research the coverage for rural areas.”
“I wish I could give them zero stars because that is what they deserve and I had worst customer service of my entire life today when I rang EE. For months they have agreed to let me know when my teenager is nearing her call and text allowance and to then block her calls...they never do so she runs up a silly money bill in the few days after that at peak prices. I wanted to complain about it today but the robotic woman kept repeating that because I could not answer one security question I had to go into a store with My ID. I told her I am disabled with a broken neck so was unable to do so...she said there was no alternative...I asked her to ask me other details i.e. Bank sort code etc. She refused. So...I asked to speak to a manager...she refused. I asked if they had a policy for disabled customers she replied that she would have details on her computer if I was disabled. I then said just cancel the account...again she repeated I had to go into a store. Her total disregard for my circumstances and complete lack of empathy made me feel very discriminated against as a disabled person, upset, degraded and rather ill... so I ended the call.”
