“Is the worst Network in UK they put the wrong contract on the wrong number and charge me £176.30 for extra usage they have a rude coustomer service and always say we can not do anything about it. I am so sorry for them.”
“Loyal customer 7 years (previously orange) not interested in matching any deals from other networks also offering cheaper tariff to new customers ! How this right ! Terrible! Can't wait to move to a more genuine operation !”
“I dread calling EE customer services - india/asian call centre.
Its just awful, they dont understand a word you are saying and you have to repeat yourself 5 times and still they dont understand.
I would love leave EE but can't as I am only 10 months in to a 24 month contract.
AVOID”
“THE worst customer service I have ever received by some the rudest and most incompetent teams of people, from customer services through to tech (especially tech) over 22 months of an excruciating 24 month contract after being sold a phone that functionally didn't work and overheated within two months! After 14 years of loyalty to a brand that EE so quickly ruined, I'll be cancelling all 5 of my lines at the end of term and am furious by the lack of ability to complete repairs, follow up on complaints or even take notes of a call correctly, resulting in you basically calling me a liar and my problem continuously fobbed off and unresolved and me not having a handset for at least 14 out of 24 months. Absolutely no care given to consumer rights once you have singed that contract! Biggest waste of money and most stressful and miserable 2 years! Honestly would rather pay more (not that EE aren't overpriced as it) with any other company than have to deal with these useless idiots again!”
“ee is the worst phone company out there
i still have 5 months of my contract left but its that bad with the internet and signal i am going to pay it off
i have had enough of them now
you just get told lies when you ring them up
terrible service and a total waste of money
so please KEEP AWAY”
“ee are an absolute joke this company should be closed down with immidate affect they dont care if you have a issuse with network signal faulty handset not being able to pay with your debit card because it thinks it is stolen but you use it to pay other phone contracts you have with them all they want is your money money money money they dont care about anything else have 5 phones on contract with ee never never again next time i gave a problem i will inform all the national newspapers and all consuner programes and trading standards”
“They sold me a phone with a function that doesn't work, then replaced it with another whereby the function doesn't work and when I rang them they said we ca replace it again - how many times do I have to have my phone replaced with one that does work!!! They refused to give me anything extra to replace the unworkable function - going elsewhere next time!”
“I'm actually embarrassed to be a customer of ee fooling for the trap of being a valued customer that is forgotten about once the contract is signed. So should anybody that works for this incompetent joke of a company. The leading network? Leading in what customer complaints, I have spent the past few months trying to resolve issues with everything that ee has provided me with or with the things they haven't like a genuinely good service that I pay for. I have 2 phones a tablet just got rid of my broadband TV and line rental from them, the tablet is useless so slow freezes with constant issues I've had it repaired and replaced only to have the same issues, one phone is in for repair and has been for over the specified time scale with no updates as they had the wrong contact details my replacement phone is an £11 samsung flip that has constant network issues, my other phone is under diagnoses due to dropped calls and poor signal which has been the case for months now and my broadband and TV package had constant signal issues which when diagnosed was put down to a cable being in the wrong place only to move it to the right place and continue to have the same problem, valued customer 5 services with nothing but problems and as for there customer service wow I'll leave that to your imagination as I don't have enough space and time to write about these poor experience s also. In a nutshell pathetic joke of a service. Lewis hyman-davis”
“It is so bad words can't express how I strongly I feel. It has taken me around 10 mins just to write this review since the connection has a mind of it own to keep cutting out even though I'm paying for it to do the opposite. If your thinking of getting EE, here's a formal warning: DON'T! You'll regret it believe me.The only good thing that has come from them is the free portable charger, other than that they have completely failed me as a company. I can't wait til the contract is up. I get so mad at how much and how long I have to wait for.
Thanks for reading and good luck to those suffers so far. I can't promise it will get better.”
“I have been using EE mobile and broadband. I found this company worst on the planet of earth. No company can be as bad EE. Worst customer service worst network service and worst complaint handling. Never ever recommend EE to anyone.”
“I wanted to leave EE and join 02 network because iv had a bad experience with their service in the past even though I stayed with this network since school (Tmobile) I ordered the iphone6 and they sent me out the iphone6plus!!!! How can they make a huge mistake like this? I am a genuine customer and some would've been pleased or sold the phone and made a profit but I called them and wanted to do a phone swap! However, they said I would have to send my phone off first and it will take up to 5 working days for me to receive the iphone6! I am so angry that I have to suffer for their mistake! I am annoyed that I renewed my contract with this company and their service is so poor!! I ordered the contract by phone but apparently I can't make the phone swap in an EE store because I bought it over the phone. You need to compensate and understand that this is not my fault!! I am walking around with this huge phone and it's pissing me off!”
“for the 2nd time have been billed £55 for data usage. Cant log in to see my bill they say my number isn't recognised. I don't use the data and cant get on to sort this out . DO NOT USE THIS BRAND. They say they cant tell me what data I have used only its data. If you cant tell me what it is Ive used how can you work out the cost if you don't know. Disgusted and have cancelled my direct debit until I get some answers”
“Horrendous customer service. Data add ons being lost, admitted they can't track usage and blame having WIFI button being switched to "on" on my iPhone. Sent a mobile technical team number by EE and was charged £12.30 for the call! When I rang them to query, they denied sending the text (I have proof!) and pretty much called me a liar! Furious and leaving EE. DON'T EVER CONSIDER AS YOUR PHONE SERVICE PROVIDER - THEY ARE TERRIBLE”
“went to change my old Motorola for a Samsung galaxy fame so I could have Bluetooth. this was on Friday they said I needed a new sim and then my phone details and number and £24.84 credit would take up to 24 hours . Saturday we went down and then a boy served us, he said he'd phone and someone on their had entered everything manually so my phone would be sorted in 24 hrs., We went down today , Monday and I can't use my old phone as it's no longer registered and I can't use the new one as I have no credit and I don't know if my old number has been transferred to the new phone or not. A right pain and no phone, it's been a fiasco from start to finish( only it isn't finished yet). Never had problem before changing our phone.”
“Went to get a new SIM card for a lost phone on 21 Oct. at Newcastle u Lyme store. Was told it would take 24 hours for card to become active. After 3 more visits, left card at shop. They gave me a temp card with new number & £5 on it.They phoned on 6th Nov saying card WAS active. Went to collect it - same old story - it wasn't! Another wasted journey. They said it would become active within 24 hours of am Saturday 9th Nov. I said I didn't believe them - would you?
It's now THREE WEEKS since I started this fiasco and...my card still is not working!!
Can't EE get their act together and stop boasting how big they are? Hilary Laine”
