“The EE app and website are awful, everything is directed to the website and app that constantly logs out even with biometrics. Even following the password reset, when I know I have the right details to log in, is painful. To the point where I want to change supplier. I've been a customer of EE since it was owned by Orange. I don't want to be a customer anymore. Avoid at all costs, the customer service is BT standard which means its really bad, they don't care about you as a customer and just rely on you not having much choice. Every costumer experience is awful, but particularly using their online tools. I don't know how they make it such a painful experience, even checking data usage is often met with an error message.”
“I was told that our original numbers would be in use with EE within 24 hours. 4 days later still no joy. I can't even log in to the EE app or see my account on line. But guess what - they already have taken the first payment from my account!!!!!!”
“Paying for mobile dater that don’t even work and get mugged of my all different people I pay loads of money on 6 contacts and all I get there not anything we can do to help I will be take all my stuff over to 02 bye the end of next week 😡”
“Their broadband is nice when it decides to work. Key word being decides. Every Saturday, it keeps disconnecting on numerous occasions. Currently writing this on mobile data after 6 hours of the broadband not wanting to work.”
“I went into your Basildon shop for help with my oppo phone absolutely rediculous about as helpful as a kick up the butt I've been an EE customer a long time a joke”
“Absolutely fuming. Had a contract for 2 years and paid it off fully. They have continued to charge me outside of my contract full pay for just mobile/text/data. They are charging me £68 a month for this when with my new provider they are charging me £5:15. Even though my contract had finished and I have changed my provider they are charging me a fine of about £200 for something outside of my contract and for something I haven’t even used or agreeded to. When people are already stuggling with money I think this is absolutely disgraceful. Will NEVER GO BACK AGAIN.”
“Over-charge on numerous bills. 30% increase on line rental after 2.5 months of contract (apparently that's CPI rate - when its not for other companies)
No signal approx 70%of the time - (people often ring our landline if at home or WiFi when out as can't get through).
Tried to cancel approx 2 weeks after received phone purchase due to issues but not allowed. Brought 2 - separate contracts & both people having same issues..
Refused to send free Samsung chromebook as part of deal to 1 person (2nd received).
EE customer service denies everything”
“I upgraded my plan to an new I-phone 14 pro, well tried to anyway. I placed the order, paid the up front cost and received an order confirmation. After a day I received no communication so I started an online chat with customer services. To my surprise I was told there was no order, I emailed evidence of the order to which they then replied there was no payment. I then sent evidence of the payment which they wouldn't acknowledge and said there was no order and the payment would be returned to me in 7 days. They then started to place the order for me manually at which point they said I must pay the early upgrade fee, despite on the website everything saying £0 upgrade fee, despite my pervious order being placed with no upgrade fee. Customer services were extremely adamant that this must be paid even though its all over their website that there is no fee. Its nothing other than false advertising to goad customers into paying more, not only am I down £50 but also been left with out a phone over the weekend with absolutely no care from EE customer services. I have wasted 3 hours of my life trying to sort this and ended up ordering a new phone from Vodaphone with no issues. Unfortunately I have never experienced something this bad and will be reporting them to trading standards, not only has customer service been extremely badly but this is false advertising and fraud. I will never use EE again.”
“I'd leave a 0 after yesterday's conversation with a call rep! Phoned for some assistance after a recent update left my phone pretty much knackered. It had already been confirmed it was in fact the update that caused the problem, but the customer service rep told me it wasn't the update, that I should just go buy another phone until my upgrade is due in a couple of months. I pointed out why should I oay for another phone while I'm paying a ridiculous amount for a non working phone? Got told abruptly not their problem. Crappie service crappie company. Been with them 6 years first time I've had an issue won't be going there again”
“The worst company. all contracts terminated immediately. they cheat you and play with your bill. EVEN ASDA mobile is better than you. "extra charges" for nothing. ridiculous! never again. From where are my „extra charges“ coming, if I haven’t used my number? Why do I have to pay for the whole month a bill, when I can’t use my mobile phone for the month? Furthermore Is it legally to terminate within a 14 days the contract and getting charged for it? 2 years EE , two years full of headache. Please AVOID.”
“Having been a customer for 15 years with both my mobile phone and broadband. They have just hyped their prices by over 14% when inflation is just 10%. There's nothing I can do as I'm still under contract.
I have done my research and can get much better deals elsewhere, which is what I'll be doing when my contract is up.
We are in the midst of a financial crisis, and I'm on disability benefits.
We are constantly told how big companies will help during the crisis, ee certainly aren't one of them.
It is blatant profiteering and shouldn't be allowed.
Absolutely disgusting”
“SKAMERS! I had to call 9 times to sort out my broadband cancellation. Full of ppl who doesn't even speak english properly on customer service and they don't know what they are doing.”
“I thought EE was the top mobile phone company but now I doubt it is. Was a little late paying my bill but still paid it. Got a final demand letter after paying it so rang them to let them know it had been paid. They then had the cheek to say they had taken the payments as a deposit and they would pay it back after 6 months. I said can't you just take it off the bill and they said no. Soon changed their minds though when threaten with legal action. Then all of a sudden I was a loyal customer !
Disgraceful behaviour for a company that believes its the best.”
“This firm robbed our account of £1000+ , we went into the shop and to.d them to close my wife’s account, and open a new one on my bank account
The assistant assured us the old account was closed when we left the shop ,
For 15 year we have had paper bills , but the account he was supposed to have closed was online so we noticed the money coming out over 4 years
They deliberately conned us ,
AVOID THIS FIRM”
“I have had the most remarkable - beyond the call of duty - service from Martin O'Neill at EE. Amazing. We had trouble with getting an eSim to work. He took such a lot of trouble to get me going - calls back exactly on time and such a lot of kind and great energy put in to put things right. I will always stick with EE now.”
“Absolute disgrace with the prices. I bought sim only was told I can cancel any time it turned out I couldn’t. I pay £32 for sim only started with £20. With Ee since 2017 5 lines I pay more and more and internet connection etc terrible.”
“Keep charging me and I have been trying to close this account for months the original account with the phone finished last year I ended the mobile along with the number, but left my daughters pad which the contract has also ended I have been trying to end this contract and I can't phone as it will not let me past the first part as I need a valid EE mobile number which I don't because its ended, the nearest shop to me is a 2hr round trip, of which I went down once and they were busy and couldn't see me even though no one was there. Then tried online and am just talking to a bot that is about as helpful as a slug, keep being charged just had another letter through for £46 outstanding I just don't won't this contract it is finished so why are you making it so difficult to end its disgusting and a disgrace, you have taken nearly £100 of me in charges since I have tried to close this account i just want to end this contract”
“My monthly contract with EE ended in August 2022, However I was not informed by EE that my contract had ended, no Text, e mail or snail mail, I only discovered this last week 18/03/23 when I checked my plan on their app, my SIM only deal in April 23 would have increased to £22.00 per month for unlimited calls, texts and 40 GB data. Fortunately, I have now transferred to another mobile provider that plan is, unlimited calls, texts and 100 GB data for £12. per month. Saving me £120 per annum, this company may be quoted as 'the fastest network in the U.K.' This maybe so, but boy do they make you pay for it!!!!”
“Exploitative and despicable treatment of their customer base. Hidden charges, "inflation fees" over 10% higher than actual inflation, computer says no attitude to requests for help. Ultimately I regret ever dealing or signing up to EE and will take the first opportunity to get away from them and never use them again. If you're considering a network DO NOT USE THEM!”
“Run away!, Run away!, Run away!. To all potential customers run away. There is no perfect carrier, but unless you want to experience the amount of lack of care that I did from your carrier, followed by mistake after mistake, after mistake that you have to pay for, run away.
I have 2 phone numbers on EE. They have decent value data packages. I wanted to update one of them to get a phone. The sales team sent me the wrong colour phone. After I had to pay to send the phone back, they put the number that was not upgraded on a data only plan (like a tablet), leaving me unable to receive or make calls. Luckily I was close to the end of my billing cycle otherwise I would have been stuck in that situation unable to make or receive calls for the rest of the month. I complained and was promised a £10 credit on my next bill. Not only did I not receive it, but I was charged £30 extra for plan change that I did not request or benefit (the data plan). Also when I made the upgrade I was told that the total invoice will be £56 each month. Turns out it's £56 just for the number I upgraded.”
