“After initially getting no help from the Cs team I escalated my issue and in fairness to EE I received a telephone call from a very helpful lady who looked into the matter and resolved the issue. For this reason alone despite the first hiccup I am happy to say that I definitely would give 5 stars to ee. I considered taking my custom elsewhere but after all they did for me I'm now staying put.”
“I have had little to no signal for at least two weeks where I live just outside of Exeter. I have checked the web site where they say they are having a problem I have registered for updates but they don’t regularly update you and when they do it’s always the same.”
“Absolutely disgusted with this company. Just discovered my wife has been charge for the last 4 years for a contract she cancelled in March 2015. She had also queried this in in March 16 got a credit and the direct debit stopped between from Feb 16 to June 16. However, they started collecting again from July 16 and have carried on ever since. The first we knew about it was a letter about the direct debit today. Whilst acknowledging an there was an issue EE would not refund anything more than 12 months without it being referred to the ombudsman. If you are with this company change as soon as possible, but make sure you cancel the direct debit immediately”
“Under OFCOM Regulations the have to provide voice call coverage to 90% of the ladmass.
They still do not comply with this even though they are legally obliged to do so. EE States that they do not support indoor coverage.
Well they signed a legal obligation stating they meet the Ofcom regulation in December 2017. Maybe Ofcom needs to pull there finger out and fine them.”
“The manager at Guildford store a liar, and completely lazy, made every excuse possible not to change my old details over to my new phone, just could not be bothered. Would never use this store again.”
“Quite literally the worst services I have ever had and not just the amateur cal centre but the coverage, the multiple issues, the sheer painfully bad customer service. I am now desperately trying to change providers. Do NOT use EE.”
“When enquiring about sim only contract on Friday at Bath, Southgate store I was lied to by Chris. He advised me I had fourteen days in which I could cancel contract...HE DID NOT MENTION IT COULD ONLY RELATE TO COVERAGE ISSUES!
I called customer service to cancel contract Sunday due to not needing for new i-watch cellular, data option, they advised me that I can only do this in store. Went into store today and was told by manager I can't cancel because there is no pull out clause unless I have coverage issues!? Chris was there and when mentioned what he told me he outright denied he said such a thing!? He was very red in the face! HE LIED TO ME! Another of his lies he mentioned a few times Friday..."it says £23 there but you'll only be paying £22" LIES! ...he mentioned a two hundred and fifty gig plan...what it actually was, a twenty-five gig plan.
Chris was very fast to skip through the contract details on his computer screen before my digital sign-off. He knew exactly what he was doing!
I wish to have my contract terminated immediately due to misleading information and outright lying to my face.”
“My contract finished last year January EE was still taking my money till now June so that's 6 months I was actually paying bils of 45 every month, no reminder or text email been send my contract Is due and what should I'll do next. On top of that I lost the phone long time a gothat I was contract it too when I phone them to try and find solution nobody care, 2g Internet was not enough for me I called them to find solution nobody care, you misse the payment they straight away contacting you about it. Anyway this is ridiculous how can you charge people for contract that was finished wich laws in the UK allowed you to do this? It's a new way of robbery in 21st century! Probably will have to change the network after so many years, and please don't tell me to speak to your costumer service because they're USELESS!”
“No signal anywhere at all ever I have to depend on WiFi spots can’t use the package I paid for as No signal can’t call or text absolutely useless I’m off back to coda phone ASAP !!!”
“I visited the Gallow tree EE store in Leicester. I am very pleased with the quality of service. Terry, was efficient, helpful and highly competent in his assistance to me. I want to thank him for the customer support he provided to me today.”
“The worst conpany! Been with them 5 years, but now the situation is not good im arguing with them for past 3 months! And they dont sort anything! Please dont go with them as worst company !!”
“ee RIP OFF company payg 25p customer services no way i rang them and a £1 came off credit they wasnt that good when orange and SHITTY BT took over and got worse they arebthevworst company ever planning on leaving ee not the best and deffinately notbthe cheapest RIP OFF, RIP OFF, RIP OFF hope you CLOSE DOWN no custom just profit and they never taje note of FEED BACK”
“I visited the Bluewater EE store to purchase a SIM to test the signal at my home. It took a massive 30 minutes to purchase the SIM in store and the chap explained I had to buy credit at the time of purchase. I paid £5 for the credit and he tested it in his own phone.
When I got home to test the SIM the £5 had left my bank but surprise... the credit hadn't gone through. Turns out the SIM comes with £1 FOC anyway which is all I needed to be able to see what the signal was like at home.
He also explained that my current provider (BT) only use a fraction of the EE network so with EE I'd get a full signal on my iPhone. Guess what... 1 bar, the same as BT.
I contacted their support chat line to get the £5 credited to the SIM or refunded. He didn't believe me that I'd bought the credit in store because I couldn't verify how it had been purchased, £5 by card in store. What more could I tell the chap.
So now I have to drive another 20 miles back to Bluewater, I bet, to be told they can't refund unused credit.
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I drove back last night to sort this out in store but appanently they can only refund my money within 10 minutes of it being purchased.
So EE are also thieves!
Totally pants service from start to finish at every level!
Unbelievably poor EE.
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EE replied to me but they won't refund me the £5 because they just won't. They still don't believe I actually bought it, even after sending them a screenshot from my bank app detailing the £5 and the actual store at Bluewater on the statement.
The girl who called me might as well have called me stupid judging by her attitude to me on the phone. I explained the airtime hadn't been used as it had never actually applied to the SIM so it had never made it to becoming airtime. She did offer to apply £5 credit to my SIM but refused to understand that EE doesnt have a signal at my house so I wouldn't be able to use it.
In store the chap had shown me my postcode on a map and insisted that I would have 5 bars indoors, in reality I have 1 bar. I'm sure this should come under and be referred to the mis-sale of goods act but who has the time for that.
Her answer was that before I leave the house I swap the SIM in my iPhone so I can use it while I'm out! So now anybody calling me would realise that I'm out and call my EE number but when I'm home they need to call my BT number. Hmmm?
This is the calibre of EE customer services staff and the attitude of a multi-billion dollar complany.
So I am out of pocket £5, EE have my money and refuse to refund it unless I take one of their SIMS that doesn't work.
I plan to paste this review on every site I can find that will have me
Avoid EE at all costs.
PS... I now have a Facebook account as instructed too but didn't get an answer there either.”
“Alleluia, I’ve just got rid of EE after poor signals living in two properties and joined Vodafone, as soon as I switched over to them full bars on my phone for the first time in years, absolutely garbage they are and also had an email to say price increases, good riddance”
“Just got a text concerning price increases outside of my service plan. They are way above the rate of inflation. I live near the centre of Nottingham and often have poor to non existent data coverage.”
“Recently brought Samsung S10 with the Minute One bundle, case fine but the screen protector useless!! Does not fit, as the plastic cover hangs over the sides where the phone curves. I went back to the store and the advisor said they don't fit properly and attempted to try but the corners still hang and now the protector is just bubbling and cannot be put back on. The guy said the phone already has a protective screen cover on it...but there's nothing else suitable as yet to provide more protection. My question is....Why sell customers the bundle for £15 if part of is is deemed useless?? I cannot get a refund until I go back to the store when there is a manager available, not happy having to go to and fro to the shop wondering if a manager will be there or not.
Couldn't even add a review on the EE shop product reviews”
“I have to phone EE today to try and get my Samsung S8 plus unlocked, one girl took my details and past me to a technician who talked me through the procedure and it was unlocked within 30 minutes!! Brilliant service..”
“Have a top up subscription. They simply took credit my from an additional top up. No reason. If you contact them, they charge you for it. Stop wasting money on Kevin Bacon and sort your customer service.”
