EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,323 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,323 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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EFlorist 1 star review on 8th November 2024

810

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put in a order but made the mistake of double ordering , minutes later I tried to cancel but they refused!! I thought this was my right with any good or service ! But careful they have small print that means they can take your money and never refund!! I'm sure this is against the law. Extremely bad service don't use them”

Helpful Report

Posted 1 year ago

“The received flowers are completely different from what was ordered”

Helpful Report

Posted 1 year ago

“Terrible - Ordered flowers for Valentines day with extra paid for exact delivery. Flowers were shipped and delivered 5 days early. Unable to contact customer service, no response to emails or claim submission. Absolutely useless- I now have 5 days to source another company that can deliver another bunch of flowers on the correct date!”

Helpful Report

Posted 1 year ago

“Really poor customer service, live chat is useless; despite claiming an agent would respond, after 15 mins I gave up. The flowers were not delivered to my friend for her birthday. They claim they were given the wrong address, they were NOT, It was the correct address, used many times and never with any problems before. They refuse to redeliver or refund and blame me for their failure. I think this is abysmal customer relations and customer service. I'd recommend looking somewhere else for bouquet deliveries.”

Helpful Report

Posted 1 year ago

“Awful company to deal with. The flowers delivered and are no better than a £10 bunch from a supermarket. Failed to deliver the chocolates on the order. Customer service offered a patronising £2 refund for the inconvenience caused. No acknowledgement of the extra costs to replace the box of chocolates. Chose not to accept the £2 due to the offence caused. Poor customer service, poor quality and expensive flowers and failed to deliver all of the order. Please avoid this business and go to your local florist instead.”

Helpful Report

Posted 1 year ago

“Paid the extra delivery fee just to make sure my flowers were delivered on the chosen day but 2 days later they still didn't manage to accomplish their obligation. Impossible yo get in touch with anyone ever since”

Helpful Report

Posted 1 year ago

“Scam company . Flowers look nothing like pictures . Company should be shut down . Please stay away”

Helpful Report

Posted 1 year ago

“My mother never received her flowers and chocolates. I'd like my money back please.”

Helpful Report

Posted 1 year ago

“I ordered a bouquet 39.99 got 4 flowers in a box still waiting for a refund 3 weeks later”

Helpful Report

Posted 1 year ago

“The flowers was nothing like the flowers in your picture it was half the size of the one in your advert and certain flowers were not in it then when it was delivered by Amazon the driver rang the bell threw the box on the step and went when my cousin took it in the box was flat at the top end as if something heavy had been on it these flowers were a present for my cousin birthday I was disappointed when she told me I have used your firm many times but after this I will not be doing any more business with you”

Helpful Report

Posted 1 year ago

“Birthday flowers did not arrive on designated day. Had to go online for a replacement order which arrived ten days after birthday. Also a bouquet ordered for a December birthday in Belgium never arrived. So much time spent on computer trying to sort this out. I shan't be using this company again.”

Helpful Report

Posted 1 year ago

“Ordered flowers and card for a birthday didn’t arrive on birthday , pointless waste of money , I thought as it was a flower delivering company that they would have the deliveries on point ,as flowers go off if they’re not fresh and if sent with a Birthday card all the more date sensitive.Avoid avoid this company!!!”

Helpful Report

Posted 1 year ago

“Very poor quality. Not worth a fraction of the money.”

Helpful Report

Posted 1 year ago

“I ordered Orange Blossom for my daughter’s birthday on the 1st January. The arrangement, chocolates and Prosecco were delivered on 31st December, the requested date. The actual arrangement was disgusting. It was supposed to have roses, carnations and Alstroemerias. There were 6 pathetic roses, droopy gum leaves NO ALSTROEMERIAS OR CARNATIONS. My daughter said it was use thrown together before delivery with no attempt at an arrangement. I chose that arrangement because my daughter is Australian and would appreciate the gum leaves. I ordered it from Australia and presumed it would be made up as ordered. I feel a replacement arrangement would be a decent gesture. I will never order through this company again. Australians don’t like being ripped off. Sarah.”

Helpful Report

Posted 1 year ago

“Very small bouquet of flowers even though I paid for double”

Helpful Report

Posted 1 year ago

“I ordered a large bunch of roses & freesia as a pre-christmas thank you present for a relative. The flowers arrived and looked lovely, in bud as expected, however none of the roses opened (10 in total) and after 8 days they had to be thrown in the bin as they looked terrible. I contacted the customer services and was told there was nothing they could do as I hadn't reported it within 7 days of delivery. It was obvious from the photos I provided that the flowers were not in good condition and that the state of them hadn't happened overnight between day 7 and 8. Despite this, my complaint was never followed up and I feel like the flowers were a complete waste of money.”

Helpful Report

Posted 1 year ago

“Order never delivered! DHL couldn’t find the address so questions below irrelevant I have received a refund but very disappointed with the service”

Helpful Report

Posted 1 year ago

“I ordered a large bouqet of serena flowers to be delivered to my sons birthday on 31st December 23, to palma , Mallorca, unfortunately they never arrived, i am very disappointed as she neither has the flowers and I have lost the money I paid for them. Order no: WA12875591:”

Helpful Report

Posted 1 year ago

“Delivery 3 days late. Flowers not great. Given the opportunity for replacement flowers, which did not happen, after much follow up communication with customer service Wont use eflorist again”

Helpful Report

Posted 1 year ago

“My sister did not receive her flowers as they were delivered to the wrong address. I did type one letter wrong on the post code but the house number, Rroad name and village were correct. As gesesture of goodwill eflorist could have sent a small bunch of flowers as a good will gesture to the correct address and I would be happy to use you again. Any good business should make a gesture to a future customer. I have dyslexia so can make these frustrating mistakes. Yours I Morris.”

Helpful Report

Posted 1 year ago

EFlorist is rated 3.7 based on 12,323 reviews