eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.61

1.6 Rating 438 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a terrible company. I ordered my phone 11 days and I still haven’t received it. They state on the invoice “There might be occasion that the item(s) you are ordering is/are temporarily out of stock, our customer service representative will approach you for instructions so that we can serve your requirements promptly.” After 5 days I contacted them and they told me (By automated email) that the item was out of stock and will be in stock in 3 days. I contacted the again after 3 days and they told me that it will be in stock that day. I contacted them again the next day and now they are telling me it’s going to be another 3 days!!! I am wondering if I will ever receive the phone. Luckily, I paid through PayPal so if I don’t get confirmation that they have dispatched it within 3 more days I will go through PayPal for a full refund I will never deal with a Chinese company again (I know! Everything is made in China) this company’s website is eGlobalCentral(UK) but it is based in Hong Kong!!!”

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Posted 5 years ago

“THESE BAD REVIEWS EXIST FOR A REASON. PLEASE DON'T RISK ENCOUNTERING A BAD EXPERIENCE. THEY WORK OVERSEAS AND WHEN YOU HAVE TROUBLE WITH THE PRODUCT, BE READY FOR GENERIC REPLIES. THEY ALSO DIDN'T REPLY TO MY WARRANTY CLAIMS. AVOID LIKE THE PLAGUE, AVOID, AVOID, AVOID. PLEASEEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 5 years ago

“It seems this HK based electronic gadget companies having very split reviews either 5 stars or 1 star, which I don't know why. If I were the owner I would really like to go down the bottom and fix the situation. Based on my 2 past purchase experience, 1 ipad pro, 1 apple watch 4 GPS WIFI only (I would not suggest going for the e-sim one as you might have compatible issue with your local telecom service provider) as they are based in HK, so the stock they have might be configured to the local market by Apple. You have to be a bit of patient to wait for the delivery in consideration of the distance, 2 weeks max. Other than that, I would not fault them, a five star merchant from me. I would buy another apple watch for my wife.”

Helpful Report

Posted 5 years ago

“Clearly there are a lot of unhappy customers already. I ordered a camera through eGlobal, then after several days received an Email following payment, to tell me that the price had increased and that my account would be refunded. They did refund. I then purchased I higher level camera and after about a week received a despatch confirmation on 23rd April. On 1st May, after several delivery delays from DPD, I contacted DPD to find that it was missing and eventually an investigation commenced. I have received no update from either DPD or eGlobal central, for the status and when phoned DPD received a flat refusal to give me a status. I strongly recommend not to use this company.”

Helpful Report

Posted 5 years ago

“I ordered a new phone & paid £600 to Eglobal Central Uk. They promised delivery in 6-8 days. I got an email 3 days later to say my phone is in UK with courier. I got another email a further 3 days later again stating my phone hadn't even left Hong Kong. SIXTEEN days after taking my money, my phone finally arrived. As soon as i opened the packaging i could tell they hand sent me a second hand one. There was no cellophane wrapping around the box, the inside of the box was tore & there was no IMEI sticker attached to the phone. Upon switching on rhe phone i discovered it had faults. I contacted them straight away. They eventually replied to me & guve me rubbish solutions, none of which were useful. I demanded to return it. They wanted proof of the faults. I give them photographic proof & a clear description of where to find the faults. They didn't answer my communication to them. I kept presding & one week later they said they'd organise to lift it. This turned out to be a lie. They next give me a link to a courier firm & i had to organise all of it. I did so & the phone was returned. I got a notification 3 days later that my phone was indeed received by them. I never heard from them after that. 1 week later i asked what was going on? They sent me a video of someone checking my phone. He wasn't addressing any of the faults that i had detailed. They stated there was nothing wrong with the phone & would issue a refund minus £65 for collection & administration. I told them i had provided proof & this was not acceptable. They said they'd check again. 1 week later - same message 'Nothing wrong with phone'. I opened a dispute it with paypal. Heard nothing. Went to escalate it when Paypal said 'an escalated dispute can take 30 days & you can no longer have contact with eglobal about this from this point further' I have heard so many horrer stories of eglobal stopping all communications after a while & just refusing to give anything back that, with anger & bitter regret, i accepted the refund minus their £65. From the moment i paid, to the moment of getting my partial refund back took nearly 2 months (for a faulty second hand phone that i had used for less than 1 day) DON'T DEAL WITH THESE PEOPLE! And God help anyone who has already purchased a phone that develops a fault in the first 12 months. You have no chance! NEVER AGAIN!!!”

Helpful Report

Posted 5 years ago

“I have purchased an iPad pro tablet on this website. Everything's gone wrong with my order. First, I have been told they don't have the item in their stock a week after I made the purchase, whenever they have it in the stock they will post it but on the payment page there was a 6-8 days delivery information. I kept chasing my order until I received it 3 weeks after I made the payment. Secondly, I have received a damaged item. Package was perfectly wrapped and there was no sign of damage outside. It was obvious damage hasn't been made during delivery. I contacted with the seller and explained the situation and asked for a refund. They asked me to open a case on their website. I followed their instructions and sent them photos of the damage and told them there was no damage outside, it was wrapped with multi layers of bubble wraps and it wasn't possible to make this kind of damage outside the bubble wrap. They said they will look into it. After dozens of messages sent, they told me, they contacted the courier company, made a claim for me but they refused the claim, they have nothing left to do to solve the problem. I told them I know my right as a Buyer. As a customer it is my legal write to receive what I purchase in a working condition and undamaged if that doesn't occur my payment to be fully refunded. At the end they say, they have no responsibility for the damages happened during delivery and they offered me £5 compensation. I have contacted the courier company to understand what is the situation between them and the Seller. I was shocked with their answer. There is no claim has been made regarding my order. Simply, they lied about it. It makes me think they might already know the tablet was damaged before packaging. I let PayPal knows and open a claim/case. After PayPal involved, I have been asked a letter from an unbiased person, confirming the item has been damaged and it is not as described. I sent the letter to PayPal. Finally, I have sent the iPad back. PayPal was going to refund the money after the delivery confirmation. I was thinking the nightmare is finally ending but no. They sent me an email, they said they received the iPad but it had been damaged during delivery and they sent me the photos of the damage. It was the same damage why I sent it back. I haven't replied them back, let PayPal knows and PayPal refund the money. It took 2 and a half months to get my money back. Their deals are the best you can find online but the way how they work is nothing to do with being professional and they are dodgy. Thanks to PayPal. I don't even want to think what would've happened if I haven't paid via PayPal . Stay away. Do not risk it.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I purchased a Nikon camera from Eglobal… I purchased a Nikon camera from Eglobal at a very good price, it came no problem. Unfortunately it didn't connect to my phone via WiFi which is a function I particularly wanted from the camera. So I sent it back..... That's when everything went wrong, they kept trying to fob me off with lies and deceitful statements. I've had to get Paypal on the case as they are unwilling to fulfill a legal obligation to give me my money back. PLEASE DON'T USE THIS COMPANY, THEY DO NOT COMPLY WITH UK THE SALES OF GOODS ACT.”

Helpful Report

Posted 5 years ago

“Send genuine item as described but Global Version. However the delivery and dispatching time is very very very slow. you should have a long patience. They will dispatch the item mostly after 10 days and the then arrived to you after another 10 days. You will be very lucky if you get the item in a week after the purchase. 100% recommended but very very slow process. Thanks.”

Helpful Report

Posted 5 years ago

“This company is based in Hong Kong,not in the UK.I ordered 4 phones received 2 one stopped working after 2 weeks,one was ok,and I haven't received the other 2 phones. I spent over 1000 euro. My advice is do not buy anything from e Global.”

Helpful Report

Posted 5 years ago

“The ohone I ordered from this company took ages to arrive. After using it for a few months it doesn't work any more, is completely faulty and doesn't even switch on. Tried to contact customer services and get a refund and they keep avoiding. I probably won't get my money back, and so I would avoid buying anything from this company ever again and advise everyone to avoid them too!”

Helpful Report

Posted 5 years ago

“I ordered the GoPro hero 7 Black for a price of £270 which was significantly cheaper than anywhere else. I placed the order on Monday morning and on Tuesday had an email with a tracking number for DHL. It was despatched from Hong Kong on the Tuesday and arrived a few days later on Thursday. Accurate DHL tracking all the way. I would highly recommend this company. I am genuine Twitter @travellingthru1”

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Posted 5 years ago

“Ordered iPad mini cheapest 128gb on web arrived from hong kong within 5 days DHL even had additionall uk adaptor”

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Posted 5 years ago

“I was surprised to see such a split of reviews on this site with 50% 5 star and 50% not, but I'm happy I went with eGlobal as it's only been a positive experience. Prices were very reasonable, delivery was within 48 hours and when a flash sale came on their website, I asked if it could be applied to my purchase that I made the day before and they agreed to it,”

Helpful Report

Posted 5 years ago

“I am in a protracted dispute with this company. I bought a mobile phone from them with a free gift screen protector. The phone did not work on arrival, the phone box had been previously opened and the free gift screen protector was broken. I finally concluded that the mains adapter they sent was faulty and have asked for the goods to be collected and a refund gift as per their terms and conditions. Trying to deal with them is pretty aweful. Never again!”

Helpful Report

Posted 5 years ago

“Item wasn't in stock, this is something that should be made aware of before making purchase! they expect me to sit and wait, ive requested refund and item I wanted to buy is cheaper on the manufactures website. I wouldn't recommend this company as they lack communication and good customer service”

Helpful Report

Posted 5 years ago

“Absolutely terrible. I want to return some faulty headphones that are still covered under the warranty. But I get no response from them. Avoid them at all costs”

Helpful Report

Posted 5 years ago

“Stay well away from this company who are not U.K. BASED. This is not that clear on their website and is one of the reasons they sell goods Cheaper. I brought a google Wifi hub 3 pack and when it came it did not have a U.K. plug just some cheap adapters. One of the routers did not work and I’ve tried to get a refund. Had to send it all back to Hong Kong and hey now dispute that it was faulty in the first place even though I sent video proof. Now they say in can have refund less £50 shipping and a further £15 admin fee. All this to get your money back (well part of it it seems) Unless your prepared to take a hit if you ever need to send it back stay away”

Helpful Report

Posted 5 years ago

“Terrible service, selling items which they are not in stock, no any information given for all week, only find out when I contacted by my self. Pay cheap pay two's. Do not use this shop!!!”

Helpful Report

Posted 5 years ago

“Recent purchase arrived within 5 days to nz Order was exactly as requested with plug adapter Totally happy with my purchase to date”

Helpful Report

Posted 5 years ago

eGlobal Central is rated 1.6 based on 438 reviews