eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.59

1.6 Rating 431 Reviews

14 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

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“The ohone I ordered from this company took ages to arrive. After using it for a few months it doesn't work any more, is completely faulty and doesn't even switch on. Tried to contact customer services and get a refund and they keep avoiding. I probably won't get my money back, and so I would avoid buying anything from this company ever again and advise everyone to avoid them too!”

Helpful Report

Posted 5 years ago

“I ordered the GoPro hero 7 Black for a price of £270 which was significantly cheaper than anywhere else. I placed the order on Monday morning and on Tuesday had an email with a tracking number for DHL. It was despatched from Hong Kong on the Tuesday and arrived a few days later on Thursday. Accurate DHL tracking all the way. I would highly recommend this company. I am genuine Twitter @travellingthru1”

Helpful Report

Posted 5 years ago

“Ordered iPad mini cheapest 128gb on web arrived from hong kong within 5 days DHL even had additionall uk adaptor”

Helpful Report

Posted 5 years ago

“I was surprised to see such a split of reviews on this site with 50% 5 star and 50% not, but I'm happy I went with eGlobal as it's only been a positive experience. Prices were very reasonable, delivery was within 48 hours and when a flash sale came on their website, I asked if it could be applied to my purchase that I made the day before and they agreed to it,”

Helpful Report

Posted 5 years ago

“I am in a protracted dispute with this company. I bought a mobile phone from them with a free gift screen protector. The phone did not work on arrival, the phone box had been previously opened and the free gift screen protector was broken. I finally concluded that the mains adapter they sent was faulty and have asked for the goods to be collected and a refund gift as per their terms and conditions. Trying to deal with them is pretty aweful. Never again!”

Helpful Report

Posted 5 years ago

“Item wasn't in stock, this is something that should be made aware of before making purchase! they expect me to sit and wait, ive requested refund and item I wanted to buy is cheaper on the manufactures website. I wouldn't recommend this company as they lack communication and good customer service”

Helpful Report

Posted 5 years ago

“Absolutely terrible. I want to return some faulty headphones that are still covered under the warranty. But I get no response from them. Avoid them at all costs”

Helpful Report

Posted 5 years ago

“Stay well away from this company who are not U.K. BASED. This is not that clear on their website and is one of the reasons they sell goods Cheaper. I brought a google Wifi hub 3 pack and when it came it did not have a U.K. plug just some cheap adapters. One of the routers did not work and I’ve tried to get a refund. Had to send it all back to Hong Kong and hey now dispute that it was faulty in the first place even though I sent video proof. Now they say in can have refund less £50 shipping and a further £15 admin fee. All this to get your money back (well part of it it seems) Unless your prepared to take a hit if you ever need to send it back stay away”

Helpful Report

Posted 5 years ago

“Terrible service, selling items which they are not in stock, no any information given for all week, only find out when I contacted by my self. Pay cheap pay two's. Do not use this shop!!!”

Helpful Report

Posted 5 years ago

“Recent purchase arrived within 5 days to nz Order was exactly as requested with plug adapter Totally happy with my purchase to date”

Helpful Report

Posted 5 years ago

“If you seeing this Pleas Please Please dont use this 'eglobal central' I bought two items. and they sent a wrong item and the machine has a problem. returning system is much more terrible. you have to pay for the return like post fee even if it is not your fault”

Helpful Report

Posted 5 years ago

“I've recently received the purchased brand new samsung A6+ black. Delivery was good and quick. I believed that the store is located in Australia, but mobile phone was shipped from Hong Kong. It did not have AU suitable charger (it has for the US socket) so the shop added adaptor. Next I noted that the phone does not have NFC. Then I checked description of the item on the web site - there is nothing mentioned about NFC. Although NFC is optional for A6+, its absence was disappointing. After having used it in a week, I noted no any issues, there were no any pre-installed applications that you can find in some geomarkets. To conclude, since I'd like the gadget that was established for AU, I am not sure that I'll buy anything else in this shop although the item is well working and software updates correctly. The shop did not provide full info about origin of the gadgets they are selling.”

Helpful Report

Posted 5 years ago

“Terrible, the worst service and cheat company. I ordered a phone but by mistake I entered wrong billing address so my order was cancelled by merchant. So next day I ordered another phone. Two days later the first order was magically confirmed (even tho cancelled by mechant and never noone asked me to authorize the order after). Money was taken too. No reply from company. I claimed via Metro Bank but got nowhere. Totally super angry that even bank does not support such nonsense cases. They work together with Toby Deals so be careful for both of these cheats.”

Helpful Report

Posted 5 years ago

“I have purchased a camera once before from eglobal and it was fine. However, I then (about 2 years later) purchases a phone and it didn't turn up. The customer services id respond a couple of times but basically if there are any issues with delivery they will have you wait for, in this case, 6 weeks before refunding you without even telling you they've done it (they could have made some brownie points there). So if you are used to sellers taking responsibility for their sales, avoid at all costs. I paid more to actually get a phone! Not exactly a scam but a terrible experience...... BUYER BEWARE!!!!!!!!”

Helpful Report

Posted 5 years ago

“The Samsung A7 phone is fantastic, very nice and performs just like the descriptions of it. It is very powerful, quick, great storage and looks big and nice, the blue at the back looks brighter and nicer under better lights. A super smartphone for a lower price than normal. However, my phone took 6 WEEKS to arrive, when it should of been 6 days. There was little and poor communication, hardly responding to emails, when they did it was generic and not useful. There is no option to call them regarding orders, the tracking updates are lies and deceptive, and the link to live chat and to cancel does not work. Order from another company unless you do not want to have your item delivered immediately and can wait many weeks with little communication.”

Helpful Report

Posted 5 years ago

“Made an order on the 1st of February and after 4 days received an email that it had been picked up. Some days after that email, still no tracking number received, so asked where it was and was informed on the 13th of February that the order had been shipped on the 14th!!! Wow... Marty McFly is back to the future... I contacted them again and they sent me a DHL tracking that says pick up was requested on the 12th of February and 3 days after is still showing the same. I keep asking them, but getting always the same useless replies as if they are avoiding the truth... Luckily I've used PayPal so I'll be opening a dispute with them, but if I had used CC I would have lost my money... Avoid this company...”

Helpful Report

Posted 5 years ago

“It's a complete lottery buying from this company. First bought a £200 mobile from them a few months back and everything was fine, it came within a week and was as described so no problems there. So it seems i was dealing with a good, reliable company and i decided to place an order for a £350 camera as they were way cheaper than UK prices. A day after paying for the item got an update to say all was well and a tracking number was provided. Then things started to go downhill. After waiting for over a week nothing turns up and Yodel was still waiting for the parcel. Email Eglobal to chase the parcel and apparently the parcel got stuck at customs awaiting clearance and their team is forwarding the paperwork to speed things up. Another two weeks gone by and still no sight of the parcel. Tried to email them several times without any response. Submitted a ticket on their site and got an automated response with the same tracking number provided. Basically looking back, all correspondents from this company seem to be pre-made cut and paste replies with no real human input. Is this just a one man/woman operation? My patience final run out and contacted Paypal for help with a refund and after one week my money was back into my account. The bottom line is, this is not a scam company but a company definitely without any customer care should you hit trouble. And always pay with Paypal and not a credit/debit card as they have better buyer protection.”

Helpful Report

Posted 5 years ago

“Smart phone order placed on 16 Jan 2019, sent email on 23rd Jan 2019 and got a reply saying that it was out of stock despite 'it' still advertised as 'in stock' in its website. Anyhow got a reply saying that stock 'will be arrived' and dispatch within 2 days, 5 days gone by nothing happened (28th Jan). Contacted Paypal for refund, refund received in 3 days. The bottom line of ordering from 'it' depends on your luck....If you order from 'it', you need to ask yourself one question: 'Do I feel lucky?' Well do ya, punk?”

Helpful Report

Posted 5 years ago

“ordered a phone online - tried to cancel the order as i ordered the wrong model, emailed them 4 times and had no reply. this afternoon i had an email that the product is dispatched and due to holidays (which holidays) we can't give you a tracking number at this point. not sure if they have scammed me - will await few days and if nothing heard will have to call the bank and put a block on the payment.”

Helpful Report

Posted 5 years ago

“contacted company noumerous times now in an attempt to retrieve my undelievered item. This item was payed for with insured shipping and I still have not recieved it almost 3weeks later. I was informed by DpD that this item was returned to eglobal central due to a lack of contact information. This is an ongoing issue I have contacted them about on many occasions and the replies I have recieved have been highly unsatisfactory. I am not willing to let this problem continue any longer as I needed this phone urgently and am not one bit happy with my service dealing with the above issue. WILL BE CONTACTING PAYPAL”

Helpful Report

Posted 5 years ago

eGlobal Central is rated 1.6 based on 431 reviews