eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.61

1.6 Rating 436 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

Questions

Metrics

1.6

Based on 436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

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“I have purchased an iPad pro tablet on this website. Everything's gone wrong with my order. First, I have been told they don't have the item in their stock a week after I made the purchase, whenever they have it in the stock they will post it but on the payment page there was a 6-8 days delivery information. I kept chasing my order until I received it 3 weeks after I made the payment. Secondly, I have received a damaged item. Package was perfectly wrapped and there was no sign of damage outside. It was obvious damage hasn't been made during delivery. I contacted with the seller and explained the situation and asked for a refund. They asked me to open a case on their website. I followed their instructions and sent them photos of the damage and told them there was no damage outside, it was wrapped with multi layers of bubble wraps and it wasn't possible to make this kind of damage outside the bubble wrap. They said they will look into it. After dozens of messages sent, they told me, they contacted the courier company, made a claim for me but they refused the claim, they have nothing left to do to solve the problem. I told them I know my right as a Buyer. As a customer it is my legal write to receive what I purchase in a working condition and undamaged if that doesn't occur my payment to be fully refunded. At the end they say, they have no responsibility for the damages happened during delivery and they offered me £5 compensation. I have contacted the courier company to understand what is the situation between them and the Seller. I was shocked with their answer. There is no claim has been made regarding my order. Simply, they lied about it. It makes me think they might already know the tablet was damaged before packaging. I let PayPal knows and open a claim/case. After PayPal involved, I have been asked a letter from an unbiased person, confirming the item has been damaged and it is not as described. I sent the letter to PayPal. Finally, I have sent the iPad back. PayPal was going to refund the money after the delivery confirmation. I was thinking the nightmare is finally ending but no. They sent me an email, they said they received the iPad but it had been damaged during delivery and they sent me the photos of the damage. It was the same damage why I sent it back. I haven't replied them back, let PayPal knows and PayPal refund the money. It took 2 and a half months to get my money back. Their deals are the best you can find online but the way how they work is nothing to do with being professional and they are dodgy. Thanks to PayPal. I don't even want to think what would've happened if I haven't paid via PayPal . Stay away. Do not risk it.”

Helpful Report

Posted 5 years ago

“THESE BAD REVIEWS EXIST FOR A REASON. PLEASE DON'T RISK ENCOUNTERING A BAD EXPERIENCE. THEY WORK OVERSEAS AND WHEN YOU HAVE TROUBLE WITH THE PRODUCT, BE READY FOR GENERIC REPLIES. THEY ALSO DIDN'T REPLY TO MY WARRANTY CLAIMS. AVOID LIKE THE PLAGUE, AVOID, AVOID, AVOID. PLEASEEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“I purchased a Nikon camera from Eglobal… I purchased a Nikon camera from Eglobal at a very good price, it came no problem. Unfortunately it didn't connect to my phone via WiFi which is a function I particularly wanted from the camera. So I sent it back..... That's when everything went wrong, they kept trying to fob me off with lies and deceitful statements. I've had to get Paypal on the case as they are unwilling to fulfill a legal obligation to give me my money back. PLEASE DON'T USE THIS COMPANY, THEY DO NOT COMPLY WITH UK THE SALES OF GOODS ACT.”

Helpful Report

Posted 5 years ago

“Send genuine item as described but Global Version. However the delivery and dispatching time is very very very slow. you should have a long patience. They will dispatch the item mostly after 10 days and the then arrived to you after another 10 days. You will be very lucky if you get the item in a week after the purchase. 100% recommended but very very slow process. Thanks.”

Helpful Report

Posted 5 years ago

“This company is based in Hong Kong,not in the UK.I ordered 4 phones received 2 one stopped working after 2 weeks,one was ok,and I haven't received the other 2 phones. I spent over 1000 euro. My advice is do not buy anything from e Global.”

Helpful Report

Posted 5 years ago

“The ohone I ordered from this company took ages to arrive. After using it for a few months it doesn't work any more, is completely faulty and doesn't even switch on. Tried to contact customer services and get a refund and they keep avoiding. I probably won't get my money back, and so I would avoid buying anything from this company ever again and advise everyone to avoid them too!”

Helpful Report

Posted 5 years ago

“I ordered the GoPro hero 7 Black for a price of £270 which was significantly cheaper than anywhere else. I placed the order on Monday morning and on Tuesday had an email with a tracking number for DHL. It was despatched from Hong Kong on the Tuesday and arrived a few days later on Thursday. Accurate DHL tracking all the way. I would highly recommend this company. I am genuine Twitter @travellingthru1”

Helpful Report

Posted 5 years ago

“Ordered iPad mini cheapest 128gb on web arrived from hong kong within 5 days DHL even had additionall uk adaptor”

Helpful Report

Posted 5 years ago

“I was surprised to see such a split of reviews on this site with 50% 5 star and 50% not, but I'm happy I went with eGlobal as it's only been a positive experience. Prices were very reasonable, delivery was within 48 hours and when a flash sale came on their website, I asked if it could be applied to my purchase that I made the day before and they agreed to it,”

Helpful Report

Posted 5 years ago

“I am in a protracted dispute with this company. I bought a mobile phone from them with a free gift screen protector. The phone did not work on arrival, the phone box had been previously opened and the free gift screen protector was broken. I finally concluded that the mains adapter they sent was faulty and have asked for the goods to be collected and a refund gift as per their terms and conditions. Trying to deal with them is pretty aweful. Never again!”

Helpful Report

Posted 5 years ago

“Item wasn't in stock, this is something that should be made aware of before making purchase! they expect me to sit and wait, ive requested refund and item I wanted to buy is cheaper on the manufactures website. I wouldn't recommend this company as they lack communication and good customer service”

Helpful Report

Posted 5 years ago

“Absolutely terrible. I want to return some faulty headphones that are still covered under the warranty. But I get no response from them. Avoid them at all costs”

Helpful Report

Posted 5 years ago

“Stay well away from this company who are not U.K. BASED. This is not that clear on their website and is one of the reasons they sell goods Cheaper. I brought a google Wifi hub 3 pack and when it came it did not have a U.K. plug just some cheap adapters. One of the routers did not work and I’ve tried to get a refund. Had to send it all back to Hong Kong and hey now dispute that it was faulty in the first place even though I sent video proof. Now they say in can have refund less £50 shipping and a further £15 admin fee. All this to get your money back (well part of it it seems) Unless your prepared to take a hit if you ever need to send it back stay away”

Helpful Report

Posted 5 years ago

“Terrible service, selling items which they are not in stock, no any information given for all week, only find out when I contacted by my self. Pay cheap pay two's. Do not use this shop!!!”

Helpful Report

Posted 5 years ago

“Recent purchase arrived within 5 days to nz Order was exactly as requested with plug adapter Totally happy with my purchase to date”

Helpful Report

Posted 5 years ago

“If you seeing this Pleas Please Please dont use this 'eglobal central' I bought two items. and they sent a wrong item and the machine has a problem. returning system is much more terrible. you have to pay for the return like post fee even if it is not your fault”

Helpful Report

Posted 5 years ago

“I've recently received the purchased brand new samsung A6+ black. Delivery was good and quick. I believed that the store is located in Australia, but mobile phone was shipped from Hong Kong. It did not have AU suitable charger (it has for the US socket) so the shop added adaptor. Next I noted that the phone does not have NFC. Then I checked description of the item on the web site - there is nothing mentioned about NFC. Although NFC is optional for A6+, its absence was disappointing. After having used it in a week, I noted no any issues, there were no any pre-installed applications that you can find in some geomarkets. To conclude, since I'd like the gadget that was established for AU, I am not sure that I'll buy anything else in this shop although the item is well working and software updates correctly. The shop did not provide full info about origin of the gadgets they are selling.”

Helpful Report

Posted 5 years ago

“Terrible, the worst service and cheat company. I ordered a phone but by mistake I entered wrong billing address so my order was cancelled by merchant. So next day I ordered another phone. Two days later the first order was magically confirmed (even tho cancelled by mechant and never noone asked me to authorize the order after). Money was taken too. No reply from company. I claimed via Metro Bank but got nowhere. Totally super angry that even bank does not support such nonsense cases. They work together with Toby Deals so be careful for both of these cheats.”

Helpful Report

Posted 5 years ago

“I have purchased a camera once before from eglobal and it was fine. However, I then (about 2 years later) purchases a phone and it didn't turn up. The customer services id respond a couple of times but basically if there are any issues with delivery they will have you wait for, in this case, 6 weeks before refunding you without even telling you they've done it (they could have made some brownie points there). So if you are used to sellers taking responsibility for their sales, avoid at all costs. I paid more to actually get a phone! Not exactly a scam but a terrible experience...... BUYER BEWARE!!!!!!!!”

Helpful Report

Posted 5 years ago

“The Samsung A7 phone is fantastic, very nice and performs just like the descriptions of it. It is very powerful, quick, great storage and looks big and nice, the blue at the back looks brighter and nicer under better lights. A super smartphone for a lower price than normal. However, my phone took 6 WEEKS to arrive, when it should of been 6 days. There was little and poor communication, hardly responding to emails, when they did it was generic and not useful. There is no option to call them regarding orders, the tracking updates are lies and deceptive, and the link to live chat and to cancel does not work. Order from another company unless you do not want to have your item delivered immediately and can wait many weeks with little communication.”

Helpful Report

Posted 5 years ago

eGlobal Central is rated 1.6 based on 436 reviews