“Shortly after starting my contract or line was cut/ replaced by a line which carried less strength than old 1,since then it takes sometimes 15/n20 mns. To connect ridiculous no improvement in site. Will have to review my contract ??!!”
“The switch over from our previous supplier was unbelievably difficult and cause unnecessary delay because eir had requested the broadband but not the line from my previous supplier. Only after my intervention and following advice from the previous supplier did eir eventually recognise what they needed to do to remedy the situation.
Both the broadband and the mobile service is boarding on not being fit for purpose. When we were sold the service we were told we had 4g in our area. On the contrary it is onlyy by the grace of God that we are able to make a call in or around our house. There is often no signal, Calls are regularly disconnected, and the sound is often distorted even when we stand in a place where we first thought we had a signal.
The broadband is also unbelievably useless for this 21st century. It is slow and unreliable. I reported the problem to eir before Christmas and only after threatening to cancel the contract did they put me through to an engineer. He told me that we should get 9MB download speed. When I tested it I was barely getting 7MB. He told me that an Engineer would come to our house within a few working days, but to date nobody from eir had visited, called or emailed regarding this issue.
Given the above I believe I am justified in calling my experience with eir extremely poor.
Patrick Hamilton
19/1/2017”
“When eir advised recently that their modems had been hacked, my landline coincidentally broke down at the same time as I was trying to reset the modem. I was without service for at least three weeks. When a technician finally came, he did not leave the phone system (orginally installed by eircom) working at it did before he repaired the fault. I have failed to get a response from anyone within eir to get the technician to return to fix it so that it worked as it did before the modem / line breakdown”
“The person I dealt with this time fully understood the problem and solved it for me. He was most helpful and I was so lucky to speak with a person this time who fully understood my query.”
“6 OR 7 SCHEDULED DIFFERENT DATES, SOMEONE WAITING AT HOUSE ALL DAY ..AND STILL NOT CONNECTED....absolutely SHOCKING SERVICE .. I wish there was an alternative”
“good free sport package,but find sound levels seem to vary from different stations.Did not seem to have this problem with previous supplier,Also could record more programs while watching another program.”
“Am waiting since mid November for my land line phone to be delivered ..have no landline service since then even though am paying for it..have contacted u twice to no avail.
Gerry o donoghue”
