“Element is my first online vape store experience and I would never hesitate to recommend them and have done so many times.
They are prompt with customer service and shipping and carry great inventory.”
“Great customer service, competitive pricing, great selection. Recently had a mixup with an order (the first issue after using them for years now) being wrong and they corrected it quick and easy, no cost to me. Great products with customer appreciation to match. My go to shop for all vaping needs.”
“I ordered an Aspire Odan Mini sub ohm tank and was accidentally sent the full size version instead. I have mods the tank will fit on but bought the mini version specifically for a smaller mod in my rotation.
Customer service responded promptly to my request for an exchange and after I provided a few pictures verifying that I was indeed sent the wrong tank Element Vape promptly shipped the correct tank same day.
The best part? Because it was a mistake on their end they allowed me to keep the original tank! I was not expecting this at all and am very pleased with how Element Vape handled this.
Will definitely remain a loyal customer.”
“Best customer service!
I have been ordering products for years and any issues are always resolved to my satisfaction. I can’t say the same about other companies I’ve ordered from unfortunately. Thanks for replacing an item that was missing from my last order.
No sweat 😓. I’m glad for mistakes, it just means robots haven’t taken over yet.”
“This company is absolutely awful. I purchased a faulty device and they asked me to send a video showing why did not work. I did everything that was asked for my part. They gave me the run-around for a minute and at the end had the audacity to tell me that they can't take used products. How is it a used product if it never worked you made me so you a video how it didn't work is that what you consider used. So they denied my refund and kept my money there are so many other Vape companies please do not waste your money on time with these people not to mention it's taking over a month to get that final answer from them. They will keep your money and send you shity devices do not use this company please listen to me.”
“I always recieved great products when I order from Element Vape. I had recieved one order with an incorrect item and when I contacted customer service with the issue they helped me very promptly and quickly corrected the situation by sending me the correct item.”
“Element Vape is my favorite online vape shop. That have great prices and selection. My orders are processed and shipped quickly, often I receive my items ahead of expected delivery dates. Another thing that really sets them apart is their customer service. Anytime I have contacted them with a question or issue, they were quick to respond and ensure that I was taken care of. Lots of places will sell you stuff but Element really takes care of their customers before and after the sale.”
“I have been ordering from ev for about a year now and i’ve stopped going to vape stores completely because theyre too expensive but ev is the place to go they have great prices and i had just ordered a Nord Vape kit on a friday and it came monday afternoon! lovely service, fast shipping, great prices, and great selection.”
“I have ordered about 6 times from Element Vape and always received my orders in a timely manner. This last time, though, I was surprised and pleased with a solution to a problem with my order. I received the wrong item. I really had my heart set on the original and was disappointed. However, I contacted them and wrote an e-mail (I was polite and acknowledged their good past service) to explain what happened. Within about 2 hours max they contacted me with a very satisfactory solution. They let me keep the incorrect item and almost immediately sent a tracking number for the correct item that they would ship. I’ve been very happy also with the condition of my items and eliquid. Thanks Element Vape!”
“Element Vape was very quick to respond to my email and the customer service rep that handled my issue was very professional. I will definitely order from them in the future.
-Cary”
“Element vape is always quick on responses. They gave me a solution to my issue. Also there shipping is fast and competitive prices. It’s my one stop vape shop.”
“Element Vape has a great selection, and even better prices. I've only had trouble once on their site and the customer service team was a great help and gave me what I needed to get what was messed up working again. I've only bought from this site and I plan to continue doing business with them!”
“Top notch customer service and VERY fast processing time. I’ve been ordering from EV for over two years and only had one issue with an order, which was resolved within minutes, on the weekend, and no questions asked.
Everyone makes mistakes some times and it’s completely understandable for a company of such scale to have a few accidents every once in a while. What’s important is how you handle the situation and EV was above par in rectifying my issue.
You can’t find a better company out there for vape products!!! EV is the Amazon of the vape world!”
“They need to leave better instructions when ordering. I was Waiting for my order for 2 weeks and apparently they canceled it without even telling me.”
