“I have purchased over the last month or so two mods, batteries & battery chargers. I understood the policy to be if you supply an email address you become a customer that receives points that can be redeemed towards future purchases.
Upon placing my most recent order, I realized that I needed to create an account in order to receive these rewards, which I did not do prior to realizing this was how you earn points. I emailed the company and explained my misunderstanding and they responded to me in less than 24 hours and gave me the points for the purchase I made over a month ago, along with every other item I bought.
Merchandise is top quality, shipping is very reliable and they are a pleasure to work with. I highly recommend Element Vape. I have been struggling, I live in New Jersey and most vape stores closed after the ban of menthol juice. I tried 3 different online vendors, not one was remotely close to the quality, customer service and satisfaction as this store!”
“I ordered my snowwolf 100w mini on a Monday afternoon in Indiana and received it on Thursday morning from California...during a time of uncertainty in timing with the mail. I got my wolf kit at the cheapest going rate at breakneck speed and exactly as advertised thank you E.V. I'm definitely going to be a repeat customer, thanks again.”
“Just ordered for the first time. Website was straight forward, prices were the best I could find. I ready a lot of the reviews before using the site. Most of the complaints I read were for issues beyond the companies control and them not resending stuff immediately. Let's be honest Amazon doesn't even do that and they are one of the biggest companies. I ordered my vape and juice on Monday afternoon and it was here by Friday morning. Don't be fooled by negative reviews from people just wanting free stuff.”
“Ive been dealing with element vape for about a month. There prices and shipping is awesome. I will definitely be continuing my purchase through this company. Keep it ip element vape.”
“Recently ordered the Smok Baby tank. Before I ordered this, I had inquired which tank to use with my battery and which coils. They told me which ones to get. Well, my battery died, and I couldn’t find it on the web site, so I sent an email asking which I should buy for my recently purchased tank.
Their reply? Some nonsense about “we’re an online retailer and we suggest you watch a video or read customer testimonials.” THIS was the reply from a company selling the gear. OUTRAGEOUS. I’ve never seen such a pitiful, lazy, stupid response in my life from a company.
Absolutely will not be doing business with them again. I’ve been a long time customer, typically at least $100 spent on each order. But with this kind of customer service I’ll be taking my business elsewhere.”
“I've bought many juices and could and couldn't be happier! Fast shipping, customer service has been superb. 100% my favorite company to buy from. Great job guys!”
“Bought the doom by damn vape rta and when I received it the clamps that hold the mesh was defective. After I sent an email to customer service they immediately got back to me and informed me that the manufacturer knew about this issue and they rushed me replacement clamps. I just got the clamps yesterday which was two days quicker than expected and now my doom works perfectly. Thank you Element Vape for the great support of your customers. Definitely a customer for life now.”
“They sent a broken voopoo ! And will give me store credit ! But I have to pay 8 dollars for shipping! Why should I have to pay to have a broken vape shipped to me and then pay to ship the replacement ! I am very disappointed. Because everything else was great !”
“Prompt and courteous customer service. One item among my order was not the precise one ordered. After I reached out to them by email, the customer service team remedied the issue quick and easy. Satisfied customer, will be coming back!”
“Element Vape is one of the greatest vape shops there is. Great prices, lightning fas shipping, and top notch customer service. I can't say enough about this company, thank you.”
“Customer service is amazing. There was a problem with the delivery, the post office seems to have lost everything out of the package, and they replaced all of the missing items extemely fast.
The selection on the site is great and the prices are in line with the product.
Can't beat the customer service though. I think the only area I would suggest they look at is packaging. For large orders I would rather they use a box instead of an envelope. I would pay the extra for that”
“One of the best online vape stores I've used. Shipping is fast. Great product selection, and prices are very competitive! I'll definitely use element vape often!”
“They got my address wrong and refused to redirect my package or send a new one. They want to wait until USPS ships the package back to them and resend it. I've been going back and forth with them for over 2 weeks and all they can do is refund me and keep the package. They didn't even offer me that choice at the start. I could've been vaping, instead I'm fuming.”
“Fast service. Helpful customer support. Quality products.
I’ve usually stuck to brick and mortar. But since the corona virus, this might be the way to order going forward. Better prices too!
My order delivered incorrect but they immediately fixed and corrected the mistake.”
“I’ve used these guys for a couple years now and have never once been disappointed. Responds to emails immediately and always looking out for the customer. Will always recommend this company.”
“You are so wonderful!!! This most recent order that I received today is either my 3rd or 4th order and it was perfect just like the first one. Every order has confirmed that I made the right decision in changing my vape business from a 45 minute drive for supplies to ordering online with your company. Keep up the great work! Thank you all and stay safe and healthy!!”
“Element Vape uses USPS to SHIP. Let's be honest this archaic institution needs to be dissolved. Products never arrive on time or in my case never at all. Been waiting for it to travel 5 miles for over a week now.”
