“Hey I have ordered about 4 or 5 times from this site and it’s alway fast service. One time the order had a mistake and the immediately fixed it. I’ll be back again and again. Highly recommend Element Vape!”
“If I could give negative stars I would! By far the worst customer service EVER! NO help what so ever! Just left me Hanging!! DON'T WASTE YOUR MONEY!!!”
“Bought two mini vape starters and two juices. I was onky sent One vaoe and Two juices. thankfully customer services was quick to help. Within 2 days I had my other vape. Great people. Good juice. Quick service. Already made another purchase and as of writing this itll be here tomorrow. Love these guys.”
“I have now placed two orders with this company.
Extremely fast shipping (2 days to get across the country?!).
Had an issue with my order, and their customer service team is awesome! Expediting me the correct piece I need.
Prices are awesome. I usually pay $25 for a 5pk of coils from my local shop (who is constantly out (popular device)) and I pay $10 here. It's a no brainer!”
“Ordered a Smok Nord from HALO last week- and loved it, so I wanted another and was going to try to save more on my second one. Ordered from ELEMENT VAPES and when it came in- the BOTTOM/Largest / Long section was defective- it was made with too large of an opening to securely hold the Pod. I tried my Pod from my other I bought from Halo and same problem- so it was the bottom section. I contacted them within 24 hours, they requested a video of it sent Google Drive. I downloaded Google Drive and sent it- CLEARLY showing how it falls out easily.
Their BS RESPONSE was “...Unfortunately, replacement pods are not covered under our limited warranty as it is considered a “NON RETURNABLE” item. We apologize for any inconvenience and appreciate your understanding....”
This is BS, as my video clearly showed the problem AND before they even said that- I told them I had tried the apps from my Halo Nord and it did the same thing- so it WAS NOT THE POD. Of course SAYING it was the Pod gave them an “out” to not pay!! My FIRST AND LAST ORDER from this CROOKED COMPANY!! So to Save $10, I spent $20 for an UNUSABLE ITEM!! DO NOT SPEND YOUR MONEY HERE!! I’m thinking these may be Chinese knock-offs for them to be priced so much lower, anyway. Sometimes saving a few bucks isn’t worth it. I prefer to do business with a REPUTABLE Company- and this one DEFINITELY IS NOT!! Buyer Beware!!”
“They have competitive prices. You walk into a brick&mortar vape store and everything is double the price what Element Vape sells online. I've received my deliveries faster than I expected every time so far. Recently, one of the items in my order was incorrect. I emailed them per their concise FAQ and their response was prompt and satisfactory. This has further convinced me to buy everything vape related through them from here on out.”
“Batterys are duds, no refunds buyer beware
Ordered 2 Sony VTC5 batteries. They arrived non-functional, unrecognized by any mod or battery charger.
Reached out to customer service and was told they were not covered under warranty so there is nothing they can do.”
“I ordered the Aspire Vape AIO pod system. The device is great, but has a manufacturing defect where the fire button sticks. This began happening the first week after receiving it. I contacted Element customer service, they were fast to reply, however, they authorized my return prepaid but informed me that I would have to reorder the device since they would be refunding instead of replacing. Customer service even requested and received a video of my device sticking. This would mean I would have to wait for them to get the device and inspect it, authorize the refund, and then I would have to wait several days for the refund. THEN they will not cover the shipping back to me. This means my device is now going to cost a minimum of 7.95 more since I got free shipping the first time for ordering over 50 dollars. This is horrible customer relations since they will get credit from the manufacturer for a defective product. I am not happy with the resolution that will cost me more money. I have been a loyal customer to Element Vape but will be buying local from now on. I emailed them my concerns, told them to cancel the return due to it costing me almost half as much to ship and did not get a reply after this even attempting to make it right. They are great to work with until you have a return.”
“Hey ordered from these guys several times first order arrived fast and great product on my second order I got a a pack of four juices one was wrong let them know via email within an hour they had responded and fixed the issue. Fast and reliable.”
“I've bought from this company many times. Received a defective item yesterday and their customer service absolutely stinks! Highly recommend not dealing with people like this.”
“This company advertises products & when you place your order they can’t fulfill it. Why advertise when you can’t fulfill your customers request. I honestly, did not want a refund. Offered to change my order so it can be fulfilled and even if it was 3 dollars more they refused to fulfilled it due to the fact it was more. No sense of customer service. I have been purchasing from them for the past year. Although, there’s many companies have the sense of keeping their customers happy although this company does not. Think twice before ordering because if they don’t have it then you would have to wait another 3 to 5 business days for your refund. The transactions go out quicker then the refund comes in.”
“Customer Service is timely and on top of things! Y'all rock!
I ordered a regular ejuice, and received the iced version. I emailed customer service, got a same day response and the correct juice is on the way.”
“Customer service was excellent. Resolved everything that needed done quickly and was extremely helpful. I will continue to shop at their store in the future. Thanks guys A++”
