“Steve is the best Salesman we have ever worked with when buying a New Vehicle he was patient ,kind , knowledgeable about the Vehicle we were interested in l would Recommend anyone looking for a New Vehicle ask for Steve he Awsome at his Work!”
“one of the bummiest & brokest places i’ve went to to get a car, my reservation has been on hold on christmas just cause they are BROKE and can’t afford any other cars, how are you a car places and only have 10 cars at display get your money up and get a better selection of cars so people don’t have to sit there and wait after christmas and giving OTHER PEOPLE CARS BEFORE ME,AGAIN IVE HAD THIS RESERVATION SINCE CHRISTMAS!!!, YALL ARE SO BROKE.”
“I rented a car through insurance in October 2024 for 26 days. The first car Enterprise gave me was locking me out. I was having so much issue with it. I had to switch it with another vehicle. When I called Enterprise, they told me that since I had problems with the first car that they will charge me $40/day instead of $45/day. When I received the bill, Enterprise charged me $45/day. Not only that, the tax calculations were all wrong. All the efforts I made to have them correct the bill was met with insults and deceit. They kept telling me that Management will call me, but never received any call. I believe the Management is invisible as one could not talk to any person in Management.”
“To the specific employee of the Clayton Enterprise,
This is an open letter to express my deep disappointment, frustration, and sadness regarding the unprofessional and careless service I have experienced at the Enterprise branch in Clayton.
I recently relocated to the United States to work for Novo Nordisk, a globally respected company that maintains a corporate agreement with Enterprise for all vehicle rentals in the U.S. This agreement is built on the expectation of reliability, professionalism, and customer care—qualities that I have not experienced at this location.
While I am not writing on behalf of Novo Nordisk, I feel it is important to highlight how this situation reflects poorly on Enterprise’s commitment to its corporate partners and raises serious concerns about its ability to deliver the high standards expected by companies that entrust them with their business.
Repeated Negligence and Lack of Accountability
When I first rented a Hyundai Kona from this branch, the car already had a visible defect—its side mirror was dislodged at the time of pickup. This alone warranted an immediate exchange, but what followed was a week-long ordeal filled with dismissive attitudes and unnecessary obstacles.
For seven consecutive days, I visited the Clayton branch in an attempt to exchange the vehicle for a Hyundai Tucson, which I know I am entitled to request as part of my rental agreement.
I emailed the branch manager and called multiple times, but received no assistance or updates. Each time I visited in person, I was met by the same employee who showed no interest in helping me, never asked why I wanted to exchange the vehicle, and treated my requests with indifference and disrespect.
The Incident That Crossed the Line
Today’s visit was particularly upsetting. Upon arrival, I noticed a Hyundai Tucson parked outside and asked if it was available. Instead of helping me, this same employee once again dismissed my request.
A woman ahead of me in line, after hearing about my situation, generously offered to let me have the Tucson and said she would take another car instead. Her kindness, however, was completely ignored by the employee. He misled her into believing the Tucson was the only vehicle available, despite the many other cars clearly visible in the parking lot.
This was not only dishonest but also entirely unnecessary—a decision made purely out of carelessness and lack of regard for customers.
Witnesses Were Just as Appalled
What made the situation even more disheartening was the reaction of other customers and staff in the branch.
• The woman who tried to help me was visibly frustrated and confused by the employee’s behavior.
• A second employee privately acknowledged that this individual is consistently rude, unhelpful, and careless, suggesting this was not an isolated incident.
• Other customers who witnessed the interaction expressed their sympathy and disbelief at how poorly the situation was handled.
A Complete Failure of Customer Service
What I expected was basic professionalism and honest communication. What I received instead was seven days of delays, ignored emails and calls, and a pattern of behavior that demonstrated no intention to assist me.
Had the employee simply said, “We don’t have a Tucson available,” I would have accepted that explanation and moved forward. Instead, I was subjected to misleading information and deliberate indifference, leaving me feeling disrespected and undervalued.
Formal Complaints and Public Accountability
I have filed a formal complaint with Enterprise’s corporate headquarters detailing the treatment I received at this branch. Both my wife and I have also left negative reviews on Google Maps and other platforms, screenshots of which I will attach.
Given that Enterprise has an agreement with Novo Nordisk, I believe this incident raises serious concerns about the standards of service provided to corporate partners and whether Enterprise can maintain the level of professionalism expected from such agreements.
Enterprise Must Address This Issue
This experience has left me considering whether to terminate my rental contract early. While this may not impact Enterprise financially, it should serve as a clear indication that this type of service is unacceptable and must be addressed.
I strongly urge Enterprise to investigate this branch, review its hiring and training practices, and ensure that employees who consistently fail to meet basic service standards are held accountable.
If no action is taken, it will send a troubling message to customers and corporate partners alike—that carelessness, dishonesty, and indifference are tolerated within the company’s operations.
Sincerely,”
“We have used enterprise for at least 15 years … Today we turned our car in 3 days early to catch an earlier flight because we had a death in the family . The flight got delayed so we called to see if we could rent a car and they said yes so we cancelled our first flight and was gonna drive to the next flight … when we got to the desk to rent the car … the lady told us sorry she couldn’t rent it after then telling us they could …. Then he went out to the outside desk and they were super rude . We will never use enterprise again ! We are trying to get back because we had a death …. Now we are out airline tickets and a 450.00 taxi ride to the next airport that we had to make . We will be letting all of our friends who use u guys know . Your workers at Key west are very rude except the guy who checked us in on our first night .”
“My daughter rented a car due to someone hitting her in the rear end and her car was in the shop. She turned the car in and they made an issue of a place that someone had opened a car door and hit the rental car door on the passenger door. The damage shows up when you stand at a certain angle as well it doesn’t show up in a picture that was taken. My daughter said they literally took a ruler to measure the spot. I questioned them about and brought up the fact that the front bumper on the driver’s side has a plain visible scratch on it that’s longer than a ruler when she received the car. The response I got to that was the bumper is considered wear and tear. Then why are you making a big deal about a small spot on passenger door that you said looks like someone hit it your rental car with their car door. That’s something that we cannot control other people doing. As well as why is a big deal being made of something that is hard to see but the big scratch on front bumper that’s highly visible is just considered wear and tear. That’s messed up!!! We had to pay $500 and now they are saying we owe more money. Sorry there wasn’t $500 worth done. I tried to pay what it said my daughter owes but they wouldn’t let me. I was told that she has to be with me so she can confirm it’s ok for me to pay. WOW, sounds like to me you don’t want your money too bad. We’re not happy with enterprise at all. Definitely will not use them or their sister companies. I’ve heard too many complaints about them on several things. Now I see why they have a bad reputation.”
“I have not received my money back since the 16 December to date, they tell me that the money has been long released but to date I have not received anything by today or else I will take this company to all social media’s. Please attend to this as matter of urgency”
“Out of the 10-20 times we’ve used this rental company, they have never once had the vehicle that we reserved, nor anything close to it. We have had to rearrange and shorten trips, lighten our loads etc…”
“Worse experience ever! Enterprise emailed me just a few hours before the scheduled time for the pick up in Edinburgh airport to say that they cannot fulfill the reservation which was confirmed months before. Their alternative was for me to book with other car rental companies, all of which were also unavailable and fully booked. I was left stranded with no options for land transport and have to change my travel plans. There was no attempt in service recovery whatsoever. This is extremely unprofessional and unreliable and I would highly recommend to consider other car rental companies instead.”
“The safe was amazing and went over and beyond to help me and others. They were very caring even being under staffed. It never showed. Rachel and Latoya were the best.”
“**Review of Gulfport Airport Car Rental Services (Alamo, Enterprise, and National)**
In the past six weeks, I have experienced significant issues with car rentals at Gulfport Airport, specifically with Alamo, Enterprise, and National. On two separate occasions, my reservations were mishandled.
**First Rental**: Upon arriving to pick up my reserved vehicle, I was informed that the car I had selected was not available. Instead, I was offered a lower-grade replacement, and no discount or adjustment was made to reflect the downgrade.
**Second Rental**: Approximately three weeks later, I made another reservation. This time, upon arrival, I was told there were no cars available at all. No prior communication or effort was made to notify me of this issue in advance.
It is highly unreasonable and unprofessional that three agencies operating under the same corporate umbrella—Alamo, Enterprise, and National—failed to fulfill a reservation made online on two separate occasions.
A customer who takes the time to reserve a vehicle online reasonably expects it to be ready upon arrival. If the reserved vehicle is unavailable, the company should extend the courtesy of notifying the customer in advance and making alternative arrangements.
To date, I have contacted the manager by email Calvin French and Chris Gomez and am awaiting a response. I will provide an update if or when I receive one. However, it is deeply disappointing to encounter such poor service, particularly at an airport location where reliability is critical.
This level of service from Gulfport Airport’s car rental agencies reflects a lack of professionalism and accountability. Improvements must be made to ensure customer reservations are honored or, at the very least, that customers are informed promptly when issues arise.”
“Made a reservation for a minivan over 1 month in advance. Called on the scheduled day of pickup to see if I could get the van early to start packing. Branch Manager informed me that they were about ready to call me and let me know they didn't have a Van. What is the point of a reservation ? They were going to call me a few hours before the scheduled pickup to tell me i was screwed.
Absolute Garbage Service. Will never use again !”
“After filling an application on line yesterday with the " we will contact you shortly " I called in this morning around 10 am at 8775411286, that number was gived to me during the previous call made to the regular 800 number when I asked them if someone could help me set up the business account . The gentleman ( or so I thought) that answer the call had lack of patience and his energy confirmed it so much that I had to remind him that I could feel his lack of patience or understanding in my dissatisfaction in his lack of interest in helping me. He also had the audacity to ask me to leave a review, since we are in the so call holidays season I have decided to grant his wish! Also, I am not sure if the man is not satisfied with his paycheck ( corporations are well know by now to request so much for bare minimum paygrade) and that will give him some kind of understanding on my part or that is who he is as in right now as a person( in that case a reminder that he is working with the pubblic and retrain that person would be a MUST! Would not like so hear about someone else getting the same treatment I just experienced! Thank you for letting me share my thoughts about the less then desireble experience”
“made a reservation to pick up a 7 passenager van on Dec. 24 for my family outing on the 25th Dec. On my way to pick up the van at Enterprise location at Industrial Road, Richmond Hill around 2:30 pm before the shop closing at 3 pm. The service guy at this location picked up my call and told me that they really don't have a 7 passenger van for me even though I have a confirmation no. and email to confirm the pick up.
I told them that they took $231 as deposit and now they don't have the van? But this guy said they don't take deposit. Since this is Christmas Eve, I did not want to argue and there is no point to argue. I hang up and frustrated. After the Christmas Eve, the next day Christmas Day, I finally found a minute to call them ( the 1-855 no). Now they told me that I should have called them right away and may be they can arrange another car for me on the spot. They are charging me the $231 as no show. I cannot believe they don't feel sorry for did not deliver their product and feel have right to charge me. This is totally terrible. Ted Chan”
“I had reserved a car too go on vacation for 8 to ten days. I did this on line like 2 months in advance . So I go to pickup the rental and they are trying too give me 4 wheel drive vehicle. And they can't figure out why I was upset . NO COMMUNICATION BEFORE HAND VERY UN PROFESSIONAL”
“Rented a vehicle when my truck was stolen OK then wanted to rent a car 3 weeks later to visit family on Christmas and was denied because I didn't have utility bill that I pay online. The manager is stupid. Never use Enterprise rental!@”
“Anselm Nyanbuka in Arlington,TX is incredible. I called all over town to get a car in my price range. He was super friendly, professional and got the job done quickly.”
“I made a reservation back in March for a 7 passenger van for my family to travel to Florida for Thanksgiving. The reservation was confirmed that Tuesday. My family drove an hour to get to the car rental place. On their arrival, they were told that they didn't have a van available and that they were waiting on a van to be returned and that it would take up to 2 hours. My family waited and waited for a vehicle. It was coming up on 3 hrs. My brother kept asking how much longer it would be. Their reply was that they couldn't control who didn't return a vehicle back on time. Finally, my family decided on trying to find some type of transportation elsewhere, but there was no luck. My family finally gave up and had to return home . Everyone was very disappointed and highly upset. This location didn't try to accommodate them at all. I feel like my family should have been compensated some type of way since Enterprise didn't honor their commitment. I have reached out to customer service and they made promises to reach back out to my family but they have yet to receive calls to resolve this disaster.”
