“This company does not even deserve a star at all! Service is bad and we’ve been waiting for the past 3 hours to pick up our rental car! Worst rental car service ever! I don’t recommend this place at all. If you guys are travelling and does not want to waste your time DON’T RENT from this company!”
“Hi the car was great.. The after service is absolutely pathetic..
You have taken 2 x £35 and a £45 fines that i have already paid these...
Guess what??? You have know one to speak too... I find this totally useless and daylight robbery...”
“I rented a car because someone had crashed into me, so my car was out for repair at Caliber Collision in Hollywood. When my car was repaired and I went to Caliber to pick it up, I brought someone with me, so we could then drive the rental back to Enterprise on Hillhurst. Someone at Caliber told me just to leave the car there and they would get it back to Enterprise. I trusted he was correct and that Enterprise could trust Caliber, its agent. I knew I had minor damage to the front lip of the car, which I had documented with photos and a report at my office where I'd done this little damage, costing about $100. I also had a witness of the condition of the car when I brought it to Caliber.
After I returned the car I got a notification from Enterprise that the rental had over $900 in damage!!! Obviously, this happened on Caliber's watch, but Enterprise wouldn't stand up for their agent, instead billing me for $900 and threatening to send the account to collections if I did not pay. I offered to pay for the damage I caused, in the full amount shown on their invoice (a little over $100) but they wouldn't accept that. They want to charge me $900. I don't know who is the bad guy-- Enterprise or Caliber. But it's not me. BE SURE TO TAKE PHOTOS OF THE CONDITION OF ANY CAR YOU LEAVE AT CALIBER BECAUSE ENTERPRISE WILL CHARGE YOU FOR DAMAGE THAT CALIBER WAS RESPONSIBLE FOR.”
“One of your Employees Mr. Yuyi Liu. he is very nice & Well behaving person. He knows everything about his costumers. Thanks you Yuyi. 😊
We r happy to come again .”
“The Hoover enterprise Rent-A-Car is second to none. Over the past few years, I have asked them to jump through hoops at the last second, make changes to assist my 85 year old mother, and accommodate me when other rental car companies would not and time and time again they come through. Because rental cars depends on the inventory and that is so unpredictable. Most rental car companies can never get a handle by the Hoover location of enterprise. Rent-A-Car is an angel part of my business and family operation.”
“We helped our nephew lease a car while visiting us in Marietta ,GA . We had an exceptional person assist in the transaction and wanted to say how Impressed we were with Ty Sutton at the 614 Cobb Parkway rental store .”
“I have rented a car by GEICO and after I returned the car they charge my credit card in $352. The manager is very dishonest because she told me a thing and she put in contract other thing. I don't recommend Enterprise anyone. I'm very frustrated about the company.”
“Very professional and great experience with the Danville, KY. (Rick and Wesley) in KY. and Huntington Beach (Shaun in CA) locations. The first car(Ford Expedition) had a check engine light come on. Shaun switched me to a Suburban and we made our trip back to KY. Rick in KY, made the final inspection. He was very pleased with the car, we returned in from CA.
They apologized for the Ford, check engine light coming on. They really helped me out when I needed their services. I will rent from them again if needed. The cost was around 1200.00 for our 11 day trip. I had about $400.00 returned on my credit card. I had their car from April 11th and returned it April 21st 2023.
Enterprise made our travel plans easier.”
“Terrible place to rent a vehicle from, use Hertz or anyone else. When you try reaching someone at the local office at 9999 W Ih 10
San Antonio, TX, US, 78230
No one ever answers. The manager ignores you and never returns call, that is if you can ever reach anyone. They always claim they are busy. Well I was a paying customer and they don’t care. Terrible management.”
“Absolutely shocking..I've been charged £70 for 2 parking tickets that are wrong and I should never have got..to add to that misery of being ripped off by ukpc..enterprise use the admin trick to Rob me off £70..disgusting. never ever again will I use these morons”
“renting the truck and delivering it back wasn't a problem. it was fine, but make sure if you need road side service DO NOT USE ENTERPISE'S ROAD SIDE SERVICE. anyone the insurance that you would pay for through enterprise does not cover any roadside service. so if you need use roadside service use your personal roadside service that was they don't charge you an insane amount. i rented a truck and on the way back to drop it back off i had a flat tire. and when all said and done they charged me $1068 for a tire change doubled the amount of what renting the truck cost.”
“After renting cars from National and Enterprise for over 20 years I am disgusted. I returned a car that I had for 4 days and got a receipt with no damage. 6 weeks later, got an email that apparently there was “damage”that they wanted me to pay for after or report to my insurance and I had a loss damage waiver on the rental. Even got a return email at what someone thought would be 1:43 am in the morning with a follow up email not knowing that I was on the West Coast.”
“Enterprise germany, very poor assistance
Enterprise Germany None of their phone number will offer English language option.... you have to find someone to help you. Roadside assistance is a joke... if you are ever able to reach them (even with a German speaking help) they will get it all wrong, i have waited 6.5 hours to get a replacement vehicle when there were 4 enterprise branches in a 1-hour radius... one of them 15 km away. You would think that roadside assistance would arrange a replacement vehicle... but no! I had to harass the renting branch to get anything done. For the whole day i was not able to reach roadside assistance, i was getting we are sorry all our line are busy call back later. I was lucky to be close to the customer i was visiting who helped me with translation and took me out of the cold.... i was stranded on the side of the road in the cold. As a we are sorry for the inconveniences i got to drive one of Enterprise Fiat transport van back to Freiburg roughly 500 KM when there were at least 8 cars in the parking lot of the branch that helped me. They do not care about their customer; this was my second bad experience with them, and it is now over. Never again i will do business with them, i will strongly advise my colleagues to not use them anymore.”
“My personal car got repaired so my insurance corporation GEICO rented a vehicle from Enterprise Rent-A-Car for me.
Finally, GEICO paid the rental fee but Enterprise charged me another $331 for "Damage Insurance". I feel weird about it. I am sorry and angry about this.
WATCH OUT when you choose Enterprise Rent-A-Car.”
“The service we received from KeSean Robinson and Derrick Fields at 4201 North Q Steet was STELLAR .
.The way they treated all their customers was not short of AMAZING. We watched them handle phone calls and in lobby custrrmers with care and patience. It was really refreshing to young people be so professional. And when we took possof the vehicle it was spotless. They seemed to be a well cohesive team. I will be a repeat customer and will also recommend this location.”
