“Despite my ringing ahead to confirm, the car was not ready for pick up. They are repeatedly 'too short staffed to pick up' despite promises on the website at this branch I waited half an hour, then there was a problem with my credit card. Given that I had already wasted nearly an hour getting there on my own and waiting, and also signing off on the rental (initialled the agreement etc), I asked if I could be driven home to pick up another card (five minutes drive). They agreed but upon bringing me home, changed their mind--no reason given--upon the manager's instructions, and drove off leaving me standing there with no way to pick the car now and late for a medical appointment. I am really sorry that Enterprise is now letting just about anybody run a branch: this woman was talking to her kid on the phone most of the time telling her she couldn't do something and in a really bad mood. Not sure why I had to pay the price for that. Deeply disappointed. A long time customer at other Enterprise branches and have also rented from here before. And trying to call the branch to find out what was going on was impossible: they refuse to answer the phone.”
“Horrible experience, the car vibrated terribly every second over a 510 mile drive call the customer service. Somehow I got somebody from Australia and she ended up hanging up on me. Horrible don’t use this car service ever you’re better off and safer hitchhiking”
“Naya the manager at the flushing location provided me with excellent customer service. I recommend you ask for her assistance if you're renting a car.”
“We attempted to rent a car from Enterprise 2x. Each time we called they said a car was ready. While we were on the phone, 'Enterprise' called us to say no vehicle was ready. Supposedly, the Regional Manager got involved, but we chose to go with a competitive company”
“I rented a car on the 13th. Within 45 minutes I returned the car. The company post voided the transaction. The original debit transaction from my account posted on the 14th. The refund also posted on the 14th. However, because Enterprise puts hold’s on funds (even though the transaction was already taken and refunded), I still had a pending charge from them that took almost 1000$ out of my account. I went ahead on my trip thinking everything would be fine, except it wasn’t. Because Enterprise still needed to release the fund’s, (again, the original transaction already posted and so did the refund), myself, my Husband, and 5 kids were left stranded in another state without any money. After speaking to multiple people about trying to release the funds, it is now the weekend and I’ve had to borrow money from my friends to feed everyone, get gas, and get back to our home state. I will never rent from Enterprise again. The lack of care I received from your company is frankly disgusting and if it wasn’t for my friends, I would have been in a terrible situation. I can’t even explain the stress, fear, and feeling of hopelessness your company made me feel by this situation.”
“I am very pleased with the customer service and kindness of the Mt. Airy Enterprise rent a car. They were very professional in handling all of my questions and explaining procedures, as this was my first time renting a car from them. I give them 5 plus stars and will recommend them to all my friends and neighbors in need of this service.”
“We rented a vehicle out of the Brainerd , MN airport. The pick up time was on my paperwork but when I arrived the Alamo kiosk was dark and no one was in attendance. I called the local office and was told someone would be right there. I waited a good 50 minutes. We spent time filling out paperwork and then it came time to pay. My debit card was refused and I was told they would only accept a credit card. I had none. I had to drive 40 miles back home to get a credit card and then drive back to the airport. On my way back an agent called to tell me they had the-evaluated the situation and I would be allowed to use a debit card. At this point I had already driven back home. And wasted 1 1/2 hours drive time. I did finally get our vehicle but it had only 1/2 tank of gas??? We had to stop and gas up enroute to our destination. The only redeeming news was when we shared our exasperation with a fellow from Enterprise at the MSP airport, he credited us with $40 upon the return of our car. Very nice guy!! But that should have been done at the Brainerd office.”
“I cannot say enough great things with regard to my experience renting this vehicle. The team was top notch especially Lorenzo Barajas (Hammond, IN location). For the moment I made the reservation (couldn't have been easier), to the pick-up and them my return. The car itself was excellent, clean and a newer model. I was able to return the car earlier than anticipated and they gladly refunded the days from my contract. Their customer service is 100% for the customer! I will gladly recommend to business associates and well as family and friends. Thank you for a great experience.”
“This office at 701 Bloomfield Ave, Verona NJ. is really horrible. After I returned the defective car they held my $300 deposit and don't want to give it back to me as they said that the passenger seat floor was flooded by me. I explained it to them that car's doors were slammed so hard many times that they probably worn out the frames of the window doors so that the water filters from it every time it rains. They want to blame me as it is my fault and they will proceed with the insurance and keep my money. They are thieves, who knows how many people are being victims by them as well. I will never come back or refer this ever again.”
“The folks at Royal Palm Beach Enterprise Rent-a-Car are fantastic. Courteous and friendly service, quick solutions to what I need. This is always my go-to place whenever I need to rent a car.”
“Enterprise Car Rental, corner of US41 and Estero Pkwy, Estero, FL.
This has got to be the worst car rental office on the planet! I went there in person Tuesday to book a car in person for Thursday 4 PM at this location. After going through the entire booking procedure, I was given a Confirmation # and the assurance, that somebody will pick me up at my address, which the clerk looked up and said it was OK for distance. I was all set for Thursday. Or so I thought.
Today, Thursday around 3 PM, I called, as directed, to ask for the pickup. The person on the phone turned out to be the manager and he couldn't even find my booking, neither by my last name nor by their own booking confirmation number. And he also denied the pickup as "to far" - and, he added casually, we have no vehicles available anyway.
You do what you will, but I will never even consider this crappy car rental company again!”
“I made a reservation this afternoon for a minivan, we need room for 6 people. They took all the information and said everything was set. Less than a half hour later I get a call telling me they don't have a car! I questioned why I was told everything was completed. The girl gave excuses of well, one office does one thing and another does other things. I stated how poorly I thought the business procedures were handled and her response literally, "yeah, we get that complaint all the time!" Seriously? She said I can rent you a sedan. How will 6 people fit in a sedan? I'm highly disappointed in Enterprise Rental Car. Never again. I wish I could give a 0 as a review!”
“I had fabulous service from Enterprise Rent A Car on 39th Ave in Gainesville, FL. I noted these employees who were extra helpful… Nakimm, Isabella, and Brian. With caring employees like these three, you will definitely have return business. I certainly will only use this location whenever I need a rental.”
“I went to rent-a-car on 2/8/24. I had called the day before to remind them, I was told “ok”. I called on the day of at about 11.40am I was told that the driver was on her way and she had 3 people to pick., it would take her about 20-30minutes I agreed. After waiting and there was no driver I called at 12.30pm to verify where the driver was only to find out they never sent a driver as they claimed!! The driver told me she was given the pick up paperwork 10 minutes prior.
When I got to the enterprise rent-a-car I was livid and I complained and questioned why I was LIED TO! and the Assistant manager did not apologize neither did he show remorse and he asked me for an alternative phone number and I told him I did not have one and his reply was “ I will not rent a car to you “ and I said yes he would and he said said” I won’t “. I said I’ll call corporate and he said “ my name is …., you can call corporate I don’t give a …”. I called corporate and made a report and I haven’t received a response yet. I’m still waiting to hear from corporate. All the customers behind me were shocked as you could see it on their facial expressions.
This deplorable and very unbecoming of an enterprise staff, I have never experienced this kind of behavior and embarrassment in over 18 years I have been renting from enterprise both at home in the US and abroad. I shall send another review after and if I get a response from enterprise corporate or not.
Real customer
C.E.”
“Enterprise called me on 3/8/2024 to schedule my rental (insurance claim) at I-55 North Frontage Road, Jackson, MS, for 9:30 am 3/11/2024. Get to location and I'm not in the system as scheduled and furthermore, no cars available. Apparently, this location has had two cars stolen and others wrecked, not to mention, per the guy, it's Spring Break. When State Farm gave me this location on 3/8/2024, I almost told them to choose another site. This one has a terrible reputation of customer service and having vehicles which is why I always choose the airport with my job, but the airport doesn't do insurance claims. I have let State Farm know this location should never be recommended and I am now on my way to Hertz.”
“Hired a car... it wasn't the model I asked for and it stank of stale fags. They showed me round it in the dark forecourt, so I could hardly see anything. But I was desperate to get something to see family just before Christmas.
When I returned it, they used a light to show me a LIGHT SURFACE scratch on a door. I hadn't touched anything driving it, so either it was already there when I hired it, or else it happened when parked in a shopping centre. Whichever, Enterprise told me they would charge me £2,000 for it YES, TWO THOUSAND POUNDS!!!
I hadn't taken out their insurance as I am a careful driver and have never had an accident in over 40 years of driving. They had told me that the excess was £2,000 initially but my understanding has always been that excess means you pay for a maximum of that amount, not a minimum and they gabbled away at me so fast it was pretty impossible to follow what they were saying. Eventually, they said the amount would be around £1,300 as a special favour for which they could supposedly get in trouble.
Even so, I looked it up on the Internet and I could have bought a whole replacement door for much, much less. Furthermore, a local friend had had 3 deep gouges taken out of the back of their car and were only charged £300 for fixing it.
A TOTAL RIP-OFF by con artists and, I will never know, but wouldn't surprised if they had a nice little number going with the local bodywork repair garage to split the massive overcharge.”
“I went to enterprise rent a car in brossard 8200 taschereau blvd. J4X-2S6 montreal, Qc. customer service was very confusing and I was very disappointed! Promised a certain car, did not receive it after being let down they went to pick up the car of my choice at another place only after I spoke to the manager. But then they said no pets allowed and cat hairs was visible in the car had to refuse the car because of allergies. Before noticing the animal hair the car was actually cleaned and given to me really wet, I had to ask them for a cloth to dry the entire car leather seats front and back. Upon my departure, I confirmed with them when I was suppose to return back the car day and time. Only rented the car for 2 days and they charged me an extra day in total 3 days that was very dishonest! CAR WAS RETURNED BACK ON TIME! And they have camera's to see this around the building. Following all of this mess noted on my email bill today extra charges, they went ahead and helped themselves to my credit card withdrawing the money.
Finally, the morning that I went to pick up the car started on my road trip with kids while I was going over Champlain bridge only then did I realized that I was driving on a near empty gas ⛽ tank 2 strokes before empty. When I called to complain, I was told that they know the cars are rented this way. In the pass from the same rental place with the old staff, I was always told "we give you a full tank and you have to replace the gas upon return with a full tank". My trip was so delayed because of all the hiccups from the enterprise. I was suppose to leave at 07:30 AM, I left Montreal at 11:45 AM. I return the car with almost a full gas tank. No refund on that! The lady I spoke to from enterprise told me that I can return the car back with the same amount of gas that they had in it near empty.....really! I can't take the chance driving back from our trip with a near empty gas tank and I have kids in the car. Not thoughtful!!! I have to wonder if this young lady would have done that for herself. What was meant to be an enjoyable family vacation started out terrible and very stressful!
Disappointed customer”
“While my son is currently in a town that he has never been in before and needing to rent a car, you left him stranded and walking. What company in 2024 doesn't take a debit card, and will only accept a credit card without THAT particular piece of information being posted in the forefront of their web-site? For those who often rent cars, that may seem normal, but for those unfortunates who rent rarely, it seems a company would go the extra mile to make them aware of that in hopes of getting return business. Having been in business, this seems like very poor business practices indeed. Whatever egghead that thinks they understand the proper promotion of a business such as yours ought to rethink their career choices, or get a refund for their education expenses because they are severely lacking in proper presentation and customer service edicate.”
