“The customer service is horrible. The associates were rude scheduling the rental, picking the vehicle up and dropping it off. All three encounters were bad. Also, to mention the vehicle was dirty. That specific location appears to be staff with a lot of young and unprofessional people.”
“On Aug 13, 2024, I called for over 90 minutes. No answer. Their hold system would only allow me to be on hold for 2 minutes at a time. Once I realized that, I started calling with 2 phones, every minute. The phone system sends the call to voicemail at the end of 2 minutes where I am informed that the voicemail is not set up, good-bye. Someone finally answered at 510pm (they close at 530pm). They told me there was only 2 of them at the location and they no longer had a car available, but I could call back in the morning. (YES, I had a reservation)
I called back shortly after they opened in the morning (Aug 14, 2024) and was told there was not a car available, but to call back later to check. I asked them to call me when they knew a car would be available. The person agreed to do that. I called back 2 hours later (after no phone call) and a different person answered. I gave them my name and asked if a car was available and explained that I was frustrated about the time with no answer the day before, the phone system and the fact that I had a reservation, but no car. I then asked if I could pick up at any other location in the metro (north Denver) area. They then asked me where. I replied that a location that actually had a car would be nice. I was then told that I needed to provide the location so they could transfer my reservation. I said I did not know which location had a car and they hung up.
I called Enterprise corporate and was told that the reservation had to be moved by the location, that they could not do it. If this was not through an insurance claim from the other person insurance, I would be done with Enterprise altogether.”
“I reserved a car and called customer service to make sure there was a car available and the rep says yes car is ready for you. I go into enterprise office and they said they no cars available. I had to uber over here and then for this, never again!”
“Everything!! I will never rent from Anderson Mill branch. Drew and Macy are the absolute worst!! I returned a vehicle I was renting for about 6 weeks. Enterprise refuses to give back my deposit. The reason I was given was that I couldn’t get my deposit back because I kept extending my rental agreement even though I paid them weekly for the rental. The also charged me 2 additional days even though the vehicle was returned. I have called their 855 number at least once a week to get this handled and still I haven’t even received a call back from the area manager. Never again will I rent from this company again and you can trust I will make sure none of my family and friends rent from them. Terrible!!!!”
“Liam is awesome. He made my first time rental experience in this location very satisfying . He is very professional and possess great customer service that makes me wanna visit again. He possess the same great customer service experience like Reed(The manager in Peekskill location). A very nice individual too with great professional customer services
Honestly, Liam and Reed are awesome. With thses two individuals, doing business with the enterprise is the best.”
“So, this review is based on my experience with Enterprise at the San Jose Airport on 06-27-2024. My complaint was about the rental that I pick-up on my scheduled vehicle request being a SUV/Suburban style 4-door. I had an appointment and timeline that required me to be on time and ready to go. I received my rental and completed the necessary paperwork, signing, etc. and left for my appointment.
While driving to my appointment, I began scanning the vehicle for its cleanliness and found the exterior of the vehicle was dirty with water spots on and around the vehicle. The windows were water spots and specifically the front windshield was unacceptable. Upon my arrival to my appointment, I opened the rear passenger doors and found the back seats were in the down position with dirt debris on the floor mats. I up righted the seats and oh my god, the rear passenger’s seat had all kinds of white debris looking like confetti or bits and pieces of white Styrofoam.
My partner and I had to spend 20-25 minutes to clean and prep the vehicle prior to our client’s arrival. This was unacceptable and we should not have had to do the vehicle maintenance. Whoever the employee was that accepted the vehicle return to your office location prior to my pick-up or being available to rent again FAILED their job to ensure the rental was cleaned thoroughly before allowing the vehicle back to your rental inventory.
To be honest, I really am more disappointed now about the delayed response to my complaint. Since 06-27-24, I have rented vehicles the same location on 07/02, 07/09, 07/11, 07/16, 07/23, 07/30, 08/01, 08/06 and 08/08.
I received an acknowledgment from Enterprise Support on 07-25-2024, which is a month later and only to receive notification that Enterprise received my complaint to be forwarded to their Management Team.
Well, now here we are on 08-13-2024 almost 2 months since my complaint, which has not been handle or addressed with anything in compensation. Enterprise Support and Management Team does nothing the remedy any concerns and/or complaints whether you make a phone or email them specifically. Thus, the reason, I am sharing my complaint via social media to get the word out.”
“I’ve pretty much had it with Enterprise but this location specifically. They let you make a reservation online and then NEVER have any cars, not a single one. What kind of rental car place doesn’t have rental cars? Not an email or phone call to let you know they don’t have anything, refused to get one from another location, just poor business management and customer service all around. And they have three people working there doing what? Don’t waste your time.”
“Cardea Hanna the rental management trainee at the enterprise on 12592 pines Blvd #102 was very professional every time I rent from this location she always the one that takes care of me she’s always in a friendly mood and always willing to take good care of me i love renting from this location and the managers are very friendly helpful as well”
“I rented a car for about a month. It was a Mazda three from Princeton Route one Enterprise. The gentleman who helped me through the process was Muhammad the branch manager and his ability to hear people without them speaking and know what they need and what they want was truly a gift to me. He works very hard to make a person feel very comfortable in his presence. He even saw to it then I got back to my personal space because I had no one else to take me. His kindness and compassion as well as his professionalism, are above reproach I am proud to know him as a human being and as one of your trusted employees. I am glad to see that your company hires, such qualified individuals and put people first..”
“Auto gehuurd bij Enterprise, deze in goede staat terug gebracht, hebben de auto gekeurd en was volledig in orde en ook waarborg terug gekregen. Na dikke maand helen ze grote som van ons rekening, toen we mail stuurden om de reden geven ze geen antwoord ( oplichters) zoals ik al in veel reviews gelezen heb”
“Customer service above and beyond … I have relocated back to Maine after living in Arizona and Texas for 20 years. I’m a retired professional doing occasional gig work. I’m writing this review because Marco Giancotti, Jr, a Management Trainee in the Westbrook location, went above and beyond the call of duty in assisting me with iPhone authentication for my new company assignment. He used his own phone and even cut into his lunch hour to help me. I’m heartened to see that the Maine practice of friendly lending a hand has not changed since I last lived in the Pine Tree State.
Enterprise is fortunate to have Marco Giancotti, Jr, as a rising-star employee. He exemplifies the meaning of customer service.”
“I flew into Wellington NC . Unfortunately had to rent a car and enterprise was the only counter that could help me! They were very nice and helpful. Not much to select from but I got a suv . Can’t complain
Thanks enterprise .”
“Car had a check engine light come on. Enterprise suggested getting a new rental but they had no other rentals available for 2 days unless I wanted to go to the airport!
25 miles away!!!!
Made a new reservation for Monday.
Arrive at the location and the car isn’t ready.
Absolute gong show.”
“Unbelievably poor customer service; I will never rent from this company again:
rude, incompetent, unavailable . . . . They canceled two reservations I made on the same day. These people are not only stupid but ignorant like no other rental car company.
I then went immediately to Hertz and was very well taken care of . . .”
“Hindia at the Salt Lake City International Airport Enterprise site was amazingly helpful. I had a fuse blow on the car screen, and she was so kind and calm and patient in getting me a discount and making sure I felt taken care of, which I did. Thank you!”
“Rude, rude, rude!! 11AUG2024 @ around 4pm I went to Enterprise at Norfork International Airport I dropped it off at another location that was closed today. So I went to the only one that was open and without even trying this gentleman say oh I can’t do anything for you so I said are you sure, he’s like NO! I called customer service and she was like yes I can talk them through it. She suggested that I talk to the other customer service agent and before I could tell her what was going on. The gentleman just was talking over me so she didn’t listen to anything I had to say she just said if my coworker said something then that’s what goes , so the customer service lady still on the phone said hey all you have to do is punch a button and you can see the reservation, the point is they missed a teachable moment. The young lady said oh I don’t work for her and was just totally dismissive of me. The young lady was very nasty then said “have a nice day” very rude so yes, I took a picture of them and here they go Norfolk International Airport Norfolk, Virginia and the Young gentleman said oh next time I’ll smile I’ll never rent another car from enterprise ever”
“Terrible service!
We booked a airport hire. I called 12 hours before the pick-up time to inform them that our flight was delayed.
They had our flight details, said that they would contact us if they couldn't hold hold the car for us, but, would stay open if it was not too late.
We received no contact, arrived at the outlet only to find it closed!
We were stranded, with children, at the airport!
And when I tried to ask for a refund, they refused!
Stay clear of them!”
“I would have to say the orange park Fl location hase excellent customer service highly recommended 1007 Blanding Blvd
Orange Park, FL 32065
United States
Ron and Salik are the ones who helped me out and by far they provided everything I wanted they were bother very amazing employees they deserve a raise thank you for helping me Charmaine!”
“Taseem in Leeds AirportCar Rental went over and above to help us when we looked to rent a car to begin our holiday. We were quite stressed and he was extremely busy assisting other customers whole had prebooked. He was very mannerful took time to assist us. Excellent customer service. Couldn't have been more helpful. Would recommend renting with Enterprise. We really enjoyed our experience. Taseem was fantastic!”
