“I used to use Enterprise on a regular basis and stopped because their prices are ridiculous. I remember when I could rent for 30-40 a day but now it's between 75 and 90 a day. More corporate greed. Very disappointed in them.”
“Well my car had a warranty issue. It allows for a rental car. My problem is Enterprise does not have another way to get deposit paid for renting. I had to put car in shop, got a rental but my debit card got hacked and I only had my husband's debit card to use but still I was unable to get a rental. There needs to be a secondary source for that deposit. Cash or checks.”
“Worse customer service I have ever experienced. Car broke down in a blizzard. I called the company road service. This happened on Saturday. They told me if I wanted a replacement car, I would have to go from Oshawa to Toronto Airport. I said I can not it is a blizzard. I had my grandson with me. Anyway, 5 phone calls to customer service?, and 5 tow truck calls to me, I still have no car replaced. Like, it is Monday night. I now have to wait until Tuesday for a call from a “ Manager”. Like what heck. Less than 15,000 kms, and it overheats?? Come on. I had to find a ride from the breakdown site to my home 50 kms away. Thanks. Geography lesson.”
“This is the second time trying to rent a vehicle. Called their rental number and went through the process and completed selecting and approval of rental only to have the pickup location call me and say they had no cars available. You would think that a rental company that's been in business this long that they would have a better inventory tracking system.”
“Bainbridge, GA store never answer the phone and my daughter was told to pick her car up Wednesday she works over a hour and 15 minutes away so she called several times and so did I and "NO" answer. So she drove to enterprise to pick up her car to be told it would be the next day. So she was told over the phone by one person that car would be ready for her on Wednesday between 9am and 5pm.”
“i went on their website to make a same day reservation. The website allowed me to make the reservation. When I called to get picked up from repair shop, I was told they had no cars. I thought that was the whole point in making a reservation. I asked for another locations number. I called and they said sure we have a car for you sitting right here, but we can't pick you up for 2 hours. I told them make the reservation and I would try and get a ride to them. I did and when i got there I was told they would have a car in 30 minutes or so. I finally got one and the final people I dealt with were helpful, but the whole make a reservation online is a joke.”
“Very dissatisfied with the service I have been receiving on my car rental. Enterprise employee just handed me the key without explaining anything about the car. Now I have a problem with the rear backup camera. The location is closed today (Saturday) and I was told by someone at the customer service number it would have to wait to Monday when the office opened. If I have a choice I will not rent from Enterprise again.”
“I rented a car through insurance in October 2024 for 26 days. The first car Enterprise gave me was locking me out. I was having so much issue with it. I had to switch it with another vehicle. When I called Enterprise, they told me that since I had problems with the first car that they will charge me $40/day instead of $45/day. When I received the bill, Enterprise charged me $45/day. Not only that, the tax calculations were all wrong. All the efforts I made to have them correct the bill was met with insults and deceit. They kept telling me that Management will call me, but never received any call. I believe the Management is invisible as one could not talk to any person in Management.”
“NOT GREAT....
LOCATION IS CONVENIENT, toyota camry drove nicely.
JAMES was a total AH!
My insurance agent recommended enterprise in Bohemia after my
suv was totaled.
I spoke with James on a friday 4pm as I needed a vehicle immediately
He told me there were No cars available until Monday.
apparently He lied...
I called Sat morn spoke with a different employees, 6 CARS available!!
Once again he, (James) was extremely sarcastic to us, arrogant & obnoxious.
He certainly SHOULD NOT be working with customers.
in the future WE will not rent from Bohemia Enterprise,
nor will I recommend them.
Not to mention the car was dirty inside & outside had many
bird poopings with 1/3 tank of gas”
“My car rental went okay, but returning the car at Sioux Falls South Dakota airport turned into a surprise. There was a sign on the desk saying the workers were on the lot and to just put the keys in the Dropbox. Since no one was there to process my car at 8:50, this morning they charged me for two extra hours; I had to call Enterprise customer service to get that straightened out! Sioux Falls airport needs to have enough workers to process cars on time rather than bill customers for extra time until workers 'get to' checking in the cars.”
“This company has dwarf into lying to get you into the door, then once you get to the office, they try to place you into a vehicle they want you have...very misleading!!”
“Enterprise Rent-a-car has been falling by thr waist side. The last rental I didn't review, but this rental I am. Both times I received cars that were dirty and not vacuumed. The cars should be cleaned thoroughly after each rider. I rarely rent vehicles, but when I do, I do expect a clean vehicle.”
“It took me an hour today online and over the phone to set up a car rental. I was told that it would be at the pickup location at 5:30pm. When I called to confirm that someone was coming, they said that it was for the following day. What?
So I haven't even got a car to rent yet and had to find a ride home now from work and then a ride to work. So inconvenient, guys. I guess there are a few reviews I should have read first. It is through my insurance company, so I'll let them know how well you are doing.”
“While the people are nice, I am still sitting here waiting for my pickup 40 minutes. I called, after a constant busy I got through and they said they had to do a drop off ahead of me.
I have to be on the road. They assured me they would be here at 12. The drop off should have had to wait.
The only thing this company has is they pick you up. On time? NO”
“Customer service might be ok. They are not the people cleaning the cars They give me a 7 passage van full of Dog hair. I am very disappointed and won't rent from them again. Please check all cars before entering. They policy is no eating,no smoking, no pets did not apply to this Van. Dog hair everywhere. I Sneeze from NY to Wilmington Delaware. Never again”
“I rented a car for 9 days at Enterprise Reading in June 2024. I was informed of 2 parking offences (my daughter did not pay the parking fees as there was no wifi at the carparks) 2 weeks after the trip. Enterprise promptly charged the fines to my credit card. 3 months later, I received a letter from the parking authorities at Mousehold, Cornwall that the fine was outstanding and the amount has been doubled due to non payment. I emailed Enterprise 2x and my daughter in the UK even called the office. Enterprise refused to respond and the fine has not been settled as the parking authorities claimed the fine was not settled. I am stuck. Not responding to customers and following up on post service is unacceptable!”
“Rented from LaCrosse, WI because my truck broke. Upon returning home to Illinois estimated repair time became longer and Enterprise would not allow me to return car to a different location on Saturday but on Tuesday they decided that would be fine. Resulting in a higher rental fee. After that I was never able to get them to answer the phone again.”
