EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.37

4.4 Rating 1,206 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my EO mini pro charger is quite neat and tidy, It seems to work reasonably well, but the software app is not up to much keeps going off line. Have email messaged EO twice but part from an acknowledgment of the message I have never received a response/reply to the issues raised. So, if your looking for customer support you probably unlikely to get it. After it's installed you are 'very much on your own with this product. Almost certainly wouldn't choose this brand again”

Helpful Report

Posted 1 year ago

“Don't use this company - there are plenty of alternatives so literally no need to put yourself though the pain this lot will subject you to. Purchased the EO Mini Pro 2. Immediately experienced two technical issues: 1. Scheduled charging not working with VW ID3. 2. When scheduled charging did work it would charge at half speed. - Promised a call back by their customer service team in February 2023, no response as at 20th August 2023. - Raised an online ticket 2nd May 2023, no response as at 20th August 2023. - Chased their Twitter support channel 1st June 2023, no response as at 20th August 2023.”

Helpful Report

Posted 1 year ago

“My Mini Pro 2 installed in March 2022 and has been totally unreliable since.When I have I have been able to ever get through,the responses have been smoke & mirrors! The classic was that the fault was with the socket on the car, yes really! The charger backboard last time was showing scorch marks when a component was replaced!!! Am currently awaiting a callback from over a week ago as the charger is failing yet again. I am nearly 80 years old and this the worst product I have ever purchased with customer service to match. Do you not think that looking after your existing customers should take priority over expanding the sale of what appears in my case a product & service that seems to be neither fit for purpose rather than expanding sales outlets via Screwfix etc? An extremely unhappy Grahame.”

Helpful Report

Posted 1 year ago

“My charger melted, I contacted support and was sent a new one and the promise of an install. I have chased them multiple times and consistently been let down. The support service is difficult to contact with a poor ticketing system. I've been chasing this issue for around 6 months now. I've reached out on linked-in, on web forms and called and nothing has been done. I still have a melted charger attached to my property with no way to charge at home. Incredibly disappointed with the customer experience and would not recommend. My initial contact with them I was told the faulty unit was a known issue, so it was covered under warranty. But there was no product recall issued as they didn't know who had had the kit installed. Despite the serial number being registered with them I was surprised they took the 'lets just wait until it fails' method of customer engagement.”

Helpful Report

Posted 1 year ago

“Your customer service is appalling. As you can see I left a review here in March and I got a reply despite of all the emails I sent . Your service team told me several times that you have no staff to deal with my concern . Following my review , a replacement charger was sent to me and ressured me that a technician will come and replace the old charger with a new one . Here I am , after 3 months, still waiting for the technician,s availability!!!. The biggest mistake we did was going with Electric Ireland and they installing your charger. Now I am stuck with you guys . Several nights I had to put the alarm to get up in the middle of the night to see if the charger was working . Such a disgusting service. We will not recommend this charger to any one .”

Helpful Report

Posted 1 year ago

“Installed at work. 3 eo chargers have now failed. Their customer service is appalling. Their ability to respond to urgent issues is non existent. Even contacting the CEO doesn't help. Very low quality product and organisation. I would strongly recommend looking elsewhere. We are now looking to replace their inferior unit.”

Helpful Report

Posted 1 year ago

“Fitted last week, charging point exactly where I wanted it but will not get to try it out until June 23 Fitting route was different to my quotation request, engineer arrived without a ladder despite being a first floor flat. That said he had a positive outlook and successfully fitted the unit”

Helpful Report

Posted 1 year ago

“Their approved installer EV Domestic fitted a Mini Pro under a year ago. It only works intermittently and they have not replaced it despite promising to. This has codt us hundreds in public charging despite forking out for this expensive home charger. Avoid this company.”

Helpful Report

Posted 1 year ago

“The product itself is ok but the customer service is woeful. Trying for 10 days to contact them online and by phone. I need to change the Wi-Fi settings but there is no QR code which is needed. I’m sure it is a simple fix if you could just get in contact with them.”

Helpful Report

Posted 1 year ago

“Absolutely awful. We had our charger installed at the beginning of January and it has already broken. That was three weeks ago now. The unit has been returned to EO and we have no idea when it might be repaired or replaced. Customer service is terrible with very long waits to speak to anyone and then no-one is able to give any update on the situation. I have no idea if/when we can ecpect this situation to be resolved and it is extremely frustraiting.”

Helpful Report

Posted 1 year ago

Hello Marcus, We appreciate you taking the time to leave your feedback - we're sorry it has not been the best experience for you. Our apologies for the wait time when trying to speak to Support, this is something that is being improved as we speak and these wait times should be reducing shortly. We've been informed by the Support team that your charger has been repaired and dispatched back to you and should now be with you, ready for the installer to refit. Please rest assured one of our experts will be in touch to discuss the next steps very shortly to get you back up and running. Thanks for your patience, The EO Charging team

Posted 1 year ago

“EO are sadly selling a unit that is not fit for purpose! It records higher levels of volts than the actual as verified by UK Power Networks and the installer with his calibrated unit. Consequently the unit fails every few days because it believe the voltage has exceeded 53. There is no current solution to this issue. EO need to halt sales until a resolution is found. EO support lines are a minimum of 45 minute wait and they do not reply to their web support fault report service or emails. Very poor experience.”

Helpful Report

Posted 1 year ago

Hi Lucy, Thank you for taking the time to leave another review and we're sorry you've had issues with your charger. We appreciate your patience, whilst our our Support team investigated this isolated issue with your charger and your installer. We're keen to discuss next steps, so please rest assured as one of our experts will be in contact shortly and have put a plan in place to get you online and charging safely. We do understand and apologise for the current delays when speaking to Support but we are working to improve this at present. Thanks, The EO Charging team

Posted 1 year ago

“Utterly awful, this charger came with a house I purchased. App is horrendous and will not connect to internet to report charging sessions. If you want anything other than a “dumb plug” I wouldn’t use this mom and pop shop and opt for a true charging company”

Helpful Report

Posted 1 year ago

Hi Stuart, Thank you for taking the time to leave us a review - we're sorry to hear of the experience you've had thus far with your charger. Customer satisfaction is our #1 priority so we can fully appreciate the frustration this situation must be causing you. The last thing we want is for our customers to feel let down by our product and so one of our experts will be reaching out to you to discuss this further. Many thanks, The EO Charging Team

Posted 1 year ago

“You haven’t replied to my email , how do I get vat receipts ?”

Helpful Report

Posted 1 year ago

Hello Martin, Thank you for contacting us and taking the time to leave a review. We are sorry that you have not yet had a response to your email. The last thing we want is for customers to feel they're not being responded to. Unfortunately EO are unable to provide VAT receipts, however, we have raised this with our Support team so that someone will reach out to you. Many thanks, The EO Charging Team

Posted 1 year ago

“Andrew was very responsive and arranged a replacement unit immediately after the site Electrian attended. Very professional from start to finish. Thanks SL”

Helpful Report

Posted 1 year ago

“We had charger installed and it worked fine for 12 months (was happy with it ). But it started failing in the very cold weather in dec 2022 (three flashing red lights). When it warmed up it would started working again. But recently it has been going into fault condition more often and I fear will be unusable soon. Sent inquiry to customer support back in dec but no response and continuing to try and get through to them. From other posts it seems like a known/common problem. If this issue was fixed then unit is otherwise ok. UPDATE: Since posting above issue have been in contact with support/Escalations. The unit was removed by installer, I sent back to EO, they fixed whatever component needed replacing, sent back to me and yesterday replaced. All working now (and I hope/trust next winter when it gets cold all will be OK). So I am happy with this outcome (fixed at no expense for me) and have increased rating to 4 (only not 5 because it took until now to get sorted) Am happy with this unit - compact, looks good and now works fully.”

Helpful Report

Posted 1 year ago

Hi Simon, We're really sorry to hear that you're experiencing an issue with your charger, and that you're yet to receive technical support. We've raised this with the team and one of our experts will reach out today to investigate the situation further. Should you require an immediate status update please don't hesitate to contact us directly on 0333 77 20383. Thank you for your patience so far, it's our #1 priority to get you up and running as soon as we can. Many thanks, The EO Charging team

Posted 1 year ago

“I must say how disappointed we are with EO charging . Your customer service is a total disgrace . I loged the complaint 20days ago and I got no response except an email saying you are trying to contact Electric Ireland as they installed it ? . The charger isn't working and when you want to lodge a complaint, your staff says they are short of staff and they can't deal with every customer? 😡. We are planning to file a complaint in consumer court . Installing your charger was a biggest mistake .”

Helpful Report

Posted 1 year ago

Hi Nisha, Thank you for taking the time to leave us a review - please rest assured that we are doing everything in our power to get you up and running and fully appreciate the frustration this situation is causing you. We have flagged the situation to our Technical Support team and our experts are working closely with your EO Approved Installer to resolve your case in detail. When we were first contacted, our Support team investigated and advised yourself of the suspected issue with your charger, this required us to escalate your case, as per our warranty conditions to your EO Approved Installer. We will of course continue to work with your installer to have this issue resolved – for any further updates simply contact our team directly on support@eocharging.com or 0333 77 20383. Thanks again for your patience, The EO Charging team ⚡️

Posted 1 year ago

“EOCharging provide zero customer service, my EO Mini Pro 2 has been broken since the cold weather in December (2 months and counting). I have made multiple calls and sent multiple emails I still have no fix date, they never call back with any updates. Avoid this company and its chargers. -- Update Having posted reviews on here and other review sites, I finally had contact from the escalations team and they arranged for a Mini Pro 3 to replace my Mini Pro 2, they also arranged for a new installation company, who were much better than my previous experiences. I have been asked to update my review, based on the resolution from the escalation team which I am doing now. I am increasing it to 2 stars to give some credit to the escalation team moving quickly. However, if I had not posted a public review I still believe I would be waiting for a resolution and it shouldn't take a public review for a business to take action. Even with the involvement of the escalation team it has taken 3 months to get a new charger sorted.”

Helpful Report

Posted 1 year ago

Hello Thomas, Thanks for taking the time to leave us a review. We're really sorry to hear that you're experiencing an ongoing technical issue with your charger that is yet to be resolved. This has been flagged with our Escalations team and please rest assured that one of our experts will be contacting you today to discuss this further. Customer satisfaction is extremely important to us and we will work to get your issue resolved swiftly. Thank you for your continued patience so far. Many thanks, The EO Charging team

Posted 1 year ago

“very smooth and knowledgeable. Took the time to explain the process”

Helpful Report

Posted 1 year ago

“Installation was great & the first 10 months no issues @ all. When the cold spell hit in December the EO Mini Pro 2 failed to charge because of a known faulty part. 2 months later after many many long waits on calls they still will not commit to an engineer coming out to fix the known fault. They have offered for a 3rd party to come & take it off & i post it back to Scotland for a few weeks & then me again arrange for it to be fitted again 2 more weeks (upto 4 weeks with no charger for a 100% EV car). Never never known such poor after sales service. I have asked to speak to a manager & was refused. Also asked many times for call backs for updates & never had one, i have to ring back & wait for upto 1 hour to be told we can not tell you when a engineer will be available. My original rating was 1 based on the above but since Andrew from the Escalations team @ EO got involved, in less than one week i have a working mini pro 3 installed by a excellent independent installer Nick.”

Helpful Report

Posted 1 year ago

Hi Ken, Thanks for taking the time to leave us a review. We're really sorry to hear that you're experiencing an ongoing technical issue with your charger that is yet to be resolved. Customer satisfaction is our #1 priority and we fully appreciate the frustration this situation is causing you. The last thing we want is to let our customers down and one of our experts will reach out today to discuss a solution with you. Thank you for your patience. Many thanks, The EO Charging team

Posted 1 year ago

“Great installer, very friendly and knowledgeable”

Helpful Report

Posted 1 year ago

EO Charging is rated 4.4 based on 1,206 reviews