EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.36

4.4 Rating 1,210 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,210 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A Good charger , but connection problems have always been an issue with the unit since installation 2021. Had a type 1 tethered cable. In hindsight, it should’ve been is a type two socket. As ev upgrade to type 2 car mean replacement charger now required and company is slow in providing a replacement cost.”

Helpful Report

Posted 1 year ago

“Just going around in circles trying to get my charger to work. Contacting the company takes some degree of patience. None of the apps want to work, that’s if Safari can find them. Am going to buy another that works. This time will pay closer attention to reviews.”

Helpful Report

Posted 1 year ago

“Terrible charger, very similar experiences to Charles below. I cannot get it to charge the car at all on scheduled charging, and once it fails on that it won't charge on any other mode too. App says it's charging but it isn't actually delivering current. Only way I can get it to charge the car is to reset it at the fuse/GARO box and then it kicks into life. Absolutely appalling level of service - app hasn't changed in the 2-3 years we've had it, no firmware updates, customer support impossible to get hold of, when you get on live chat they run through long scripts which essentially are "have you plugged it in/can you unplug it and try again". I've now got close to a grand worth of a charger on my wall which is as good as having a power socket and that's about it.”

Helpful Report

Posted 1 year ago

Good morning Richard, Thank you for taking the time to leave feedback - I am sorry it has not been the best experience for you. I am aware our Support Team have been in touch and will be speaking to you again later today. Thanks for your patience, The EO Charging team

Posted 1 year ago

“We have had our EO Mini Pro 2 charger for 2.5 years and have had intermittent issues throughout. i. Car plugged in and saying it is connected but the app says the car isn't plugged in, thus the car does not charge ii. Car plugged in and app recognising that the car is connected, but then the car does not charge according to the schedule iii. Car plugged in and app recognising that the car is connected, the car charges according to the schedule but at a much lower rate meaning much less charge is delivered than expected iv. Car plugged in and app recognising that that the car is connected, but they will suddenly disconnect cutting a charge short. If lucky, they do sometimes reconnect themselves and some more charge is delivered according to the schedule v. The 'Solar PV' mode is not fit for purpose. It simply does not work. You may as well save your money on the extra installation cost and use the car's 3 pin 'granny' charger instead Several times I've woken to find the car doesn't have sufficient charge for me to either get to work at all in the morning, or not enough for me to get home as well. Now, the big problem is that the charger seems to work reliably for several months but then any of the above issues (i-iv) can occur, and when they do then they stick around for a while. Then they can if you're lucky mysteriously disappear before EO customer support actually bothers to reply (the customer service is incredibly slow to respond, 3 months waiting for a reply is so far the record - by which time the issue had somehow resolved itself). Note: immediately after the charger was installed support was very good from Dan and he worked hard to resolve the first wave of issues we had, but after that I find that the support is appallingly slow to respond. Anyway, I once again have a device that will not charge the car at all ((i) on the list above, so I'm having to use a public charger to get to work tomorrow). I cannot recommend this company or charger at all.”

Helpful Report

Posted 1 year ago

Good morning Charles, Further to my earlier message, I am aware the team have booked a site visit to investigate the issues you are experiencing. I appreciate you taking the time to leave your feedback -I am sorry it has not been the best experience for you. Thanks for your patience, The EO Charging team

Posted 1 year ago

“my EO mini pro charger is quite neat and tidy, It seems to work reasonably well, but the software app is not up to much keeps going off line. Have email messaged EO twice but part from an acknowledgment of the message I have never received a response/reply to the issues raised. So, if your looking for customer support you probably unlikely to get it. After it's installed you are 'very much on your own with this product. Almost certainly wouldn't choose this brand again”

Helpful Report

Posted 1 year ago

“Don't use this company - there are plenty of alternatives so literally no need to put yourself though the pain this lot will subject you to. Purchased the EO Mini Pro 2. Immediately experienced two technical issues: 1. Scheduled charging not working with VW ID3. 2. When scheduled charging did work it would charge at half speed. - Promised a call back by their customer service team in February 2023, no response as at 20th August 2023. - Raised an online ticket 2nd May 2023, no response as at 20th August 2023. - Chased their Twitter support channel 1st June 2023, no response as at 20th August 2023.”

Helpful Report

Posted 1 year ago

“My Mini Pro 2 installed in March 2022 and has been totally unreliable since.When I have I have been able to ever get through,the responses have been smoke & mirrors! The classic was that the fault was with the socket on the car, yes really! The charger backboard last time was showing scorch marks when a component was replaced!!! Am currently awaiting a callback from over a week ago as the charger is failing yet again. I am nearly 80 years old and this the worst product I have ever purchased with customer service to match. Do you not think that looking after your existing customers should take priority over expanding the sale of what appears in my case a product & service that seems to be neither fit for purpose rather than expanding sales outlets via Screwfix etc? An extremely unhappy Grahame.”

Helpful Report

Posted 1 year ago

“My charger melted, I contacted support and was sent a new one and the promise of an install. I have chased them multiple times and consistently been let down. The support service is difficult to contact with a poor ticketing system. I've been chasing this issue for around 6 months now. I've reached out on linked-in, on web forms and called and nothing has been done. I still have a melted charger attached to my property with no way to charge at home. Incredibly disappointed with the customer experience and would not recommend. My initial contact with them I was told the faulty unit was a known issue, so it was covered under warranty. But there was no product recall issued as they didn't know who had had the kit installed. Despite the serial number being registered with them I was surprised they took the 'lets just wait until it fails' method of customer engagement.”

Helpful Report

Posted 1 year ago

“Your customer service is appalling. As you can see I left a review here in March and I got a reply despite of all the emails I sent . Your service team told me several times that you have no staff to deal with my concern . Following my review , a replacement charger was sent to me and ressured me that a technician will come and replace the old charger with a new one . Here I am , after 3 months, still waiting for the technician,s availability!!!. The biggest mistake we did was going with Electric Ireland and they installing your charger. Now I am stuck with you guys . Several nights I had to put the alarm to get up in the middle of the night to see if the charger was working . Such a disgusting service. We will not recommend this charger to any one .”

Helpful Report

Posted 1 year ago

“Installed at work. 3 eo chargers have now failed. Their customer service is appalling. Their ability to respond to urgent issues is non existent. Even contacting the CEO doesn't help. Very low quality product and organisation. I would strongly recommend looking elsewhere. We are now looking to replace their inferior unit.”

Helpful Report

Posted 1 year ago

“Fitted last week, charging point exactly where I wanted it but will not get to try it out until June 23 Fitting route was different to my quotation request, engineer arrived without a ladder despite being a first floor flat. That said he had a positive outlook and successfully fitted the unit”

Helpful Report

Posted 1 year ago

“Their approved installer EV Domestic fitted a Mini Pro under a year ago. It only works intermittently and they have not replaced it despite promising to. This has codt us hundreds in public charging despite forking out for this expensive home charger. Avoid this company.”

Helpful Report

Posted 1 year ago

“The product itself is ok but the customer service is woeful. Trying for 10 days to contact them online and by phone. I need to change the Wi-Fi settings but there is no QR code which is needed. I’m sure it is a simple fix if you could just get in contact with them.”

Helpful Report

Posted 2 years ago

“Absolutely awful. We had our charger installed at the beginning of January and it has already broken. That was three weeks ago now. The unit has been returned to EO and we have no idea when it might be repaired or replaced. Customer service is terrible with very long waits to speak to anyone and then no-one is able to give any update on the situation. I have no idea if/when we can ecpect this situation to be resolved and it is extremely frustraiting.”

Helpful Report

Posted 2 years ago

Hello Marcus, We appreciate you taking the time to leave your feedback - we're sorry it has not been the best experience for you. Our apologies for the wait time when trying to speak to Support, this is something that is being improved as we speak and these wait times should be reducing shortly. We've been informed by the Support team that your charger has been repaired and dispatched back to you and should now be with you, ready for the installer to refit. Please rest assured one of our experts will be in touch to discuss the next steps very shortly to get you back up and running. Thanks for your patience, The EO Charging team

Posted 2 years ago

“EO are sadly selling a unit that is not fit for purpose! It records higher levels of volts than the actual as verified by UK Power Networks and the installer with his calibrated unit. Consequently the unit fails every few days because it believe the voltage has exceeded 53. There is no current solution to this issue. EO need to halt sales until a resolution is found. EO support lines are a minimum of 45 minute wait and they do not reply to their web support fault report service or emails. Very poor experience.”

Helpful Report

Posted 2 years ago

Hi Lucy, Thank you for taking the time to leave another review and we're sorry you've had issues with your charger. We appreciate your patience, whilst our our Support team investigated this isolated issue with your charger and your installer. We're keen to discuss next steps, so please rest assured as one of our experts will be in contact shortly and have put a plan in place to get you online and charging safely. We do understand and apologise for the current delays when speaking to Support but we are working to improve this at present. Thanks, The EO Charging team

Posted 2 years ago

“Utterly awful, this charger came with a house I purchased. App is horrendous and will not connect to internet to report charging sessions. If you want anything other than a “dumb plug” I wouldn’t use this mom and pop shop and opt for a true charging company”

Helpful Report

Posted 2 years ago

Hi Stuart, Thank you for taking the time to leave us a review - we're sorry to hear of the experience you've had thus far with your charger. Customer satisfaction is our #1 priority so we can fully appreciate the frustration this situation must be causing you. The last thing we want is for our customers to feel let down by our product and so one of our experts will be reaching out to you to discuss this further. Many thanks, The EO Charging Team

Posted 2 years ago

“You haven’t replied to my email , how do I get vat receipts ?”

Helpful Report

Posted 2 years ago

Hello Martin, Thank you for contacting us and taking the time to leave a review. We are sorry that you have not yet had a response to your email. The last thing we want is for customers to feel they're not being responded to. Unfortunately EO are unable to provide VAT receipts, however, we have raised this with our Support team so that someone will reach out to you. Many thanks, The EO Charging Team

Posted 2 years ago

“Andrew was very responsive and arranged a replacement unit immediately after the site Electrian attended. Very professional from start to finish. Thanks SL”

Helpful Report

Posted 2 years ago

“We had charger installed and it worked fine for 12 months (was happy with it ). But it started failing in the very cold weather in dec 2022 (three flashing red lights). When it warmed up it would started working again. But recently it has been going into fault condition more often and I fear will be unusable soon. Sent inquiry to customer support back in dec but no response and continuing to try and get through to them. From other posts it seems like a known/common problem. If this issue was fixed then unit is otherwise ok. UPDATE: Since posting above issue have been in contact with support/Escalations. The unit was removed by installer, I sent back to EO, they fixed whatever component needed replacing, sent back to me and yesterday replaced. All working now (and I hope/trust next winter when it gets cold all will be OK). So I am happy with this outcome (fixed at no expense for me) and have increased rating to 4 (only not 5 because it took until now to get sorted) Am happy with this unit - compact, looks good and now works fully.”

Helpful Report

Posted 2 years ago

Hi Simon, We're really sorry to hear that you're experiencing an issue with your charger, and that you're yet to receive technical support. We've raised this with the team and one of our experts will reach out today to investigate the situation further. Should you require an immediate status update please don't hesitate to contact us directly on 0333 77 20383. Thank you for your patience so far, it's our #1 priority to get you up and running as soon as we can. Many thanks, The EO Charging team

Posted 2 years ago

“I must say how disappointed we are with EO charging . Your customer service is a total disgrace . I loged the complaint 20days ago and I got no response except an email saying you are trying to contact Electric Ireland as they installed it ? . The charger isn't working and when you want to lodge a complaint, your staff says they are short of staff and they can't deal with every customer? 😡. We are planning to file a complaint in consumer court . Installing your charger was a biggest mistake .”

Helpful Report

Posted 2 years ago

Hi Nisha, Thank you for taking the time to leave us a review - please rest assured that we are doing everything in our power to get you up and running and fully appreciate the frustration this situation is causing you. We have flagged the situation to our Technical Support team and our experts are working closely with your EO Approved Installer to resolve your case in detail. When we were first contacted, our Support team investigated and advised yourself of the suspected issue with your charger, this required us to escalate your case, as per our warranty conditions to your EO Approved Installer. We will of course continue to work with your installer to have this issue resolved – for any further updates simply contact our team directly on support@eocharging.com or 0333 77 20383. Thanks again for your patience, The EO Charging team ⚡️

Posted 2 years ago

EO Charging is rated 4.4 based on 1,210 reviews