EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.36

4.4 Rating 1,210 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,210 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 2 weeks ago

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Helpful Report

Posted 2 months ago

“So far the customer service has been awful. Been over a month since the ticket was raised and no call back has been received even though I have made multiple calls to check on the status of the ticket. The advisors always say I should receive a call back in 5 working days but this does not seem the case. The Pro Mini 2 worked fine for first 2 years then starting developing issues with the car showing the charging port was not communicating with it. Seems likely to be a software issue as the light is still blue. Very disturbed by the amount of negative reviews with similar concerns registered and no action taken. Been utilising the 3 pin and still getting a good rate through OctopusEnergy so feel like this was a complete waste of money. Will be on to EO on Monday to let them know of my thoughts and expect a call from the escalation team. If they were so behind in addressing customer issues why the. Give false timescales.”

Helpful Report

Posted 3 months ago

“I moved house in October 24 and the house I bought had a ln EO mini pro 2 charger. The charger is just 2 years old. When I tried to set up the timing facility to avail of discounted night electricity rates I was unable to gain access due to the fact that it is only programable over the air by WiiFi. I repeatedly rang and emailed EO support, who strung me along for 4 weeks, very poor for responding! Eventually out of frustration I escalated the issue to the CEO and customer service manager they washed there hands of it and eventually conceded the software is no longer supported on this device and they would not offer a repair, only an expensive upsell!! Do not buy from this company they will not support their equipment and their customer service is virtually non existent!! It would be zero stars if it was an option!!”

Helpful Report

Posted 4 months ago

“Purchased a (used) EO Mini Pro 2, used an EO approved installer for the install. Working fine as a Dumb charger, but we my installer went to install commission the smarts, he got a "you are not have permission to configure this...." message. Should be an easy fix for support, but 3 months & 6 follow ups later, no progress has been made.”

Helpful Report

Posted 7 months ago

“Avoid at all costs. Nothing but problems since February 2024 when software support from Juucenet/Enel X Way was withdrawn. Have contacted helpline countless times and NEVER had a call back. Charger has not worked since February. Company recommended by EO for a repair charged me £92.50 + VAT for a call out to inform me that the unit was obsolete and had been so from when it was installed. I have been offered a derisory discount off a new unit but am loathe to try to deal with this company again. I have contacted RIP OFF BRITAIN and would encourage other dissatisfied customers to do likewise as it is only when the scale of the problems are addressed that anything might be done. Copy of the visiting engineer's report below. I’m sorry we couldn’t fix your charge point when we visited on the 5th April. We ran all of the tests we could and checked over all of the components that can typically fail on these units but there was no obvious hardware issue. Specifically, we tested the incoming voltage, continuity on the CP line and through the charging connections and they all seemed correct. The issue as far as we could tell is the software that operates the charge point no longer instructing the charge point to deliver power to the vehicle. This software is provided through a 3rd Party App (EV JuiceNet) and unfortunately is no longer supported. I have copied EO support to this email who can advise you of your options from here and I have just spoken to them on the phone to give them a heads up. As a company we have only installed >10 of the EO Mini Pro 1 as it was replaced with the EO Smart Home in early 2020, followed by the EO Mini Pro 2 and now the EO Mini Pro 3.”

Helpful Report

Posted 7 months ago

“I cannot use my charger and I have been trying to get an response from EO customer services for 5 weeks. The people who answer the phone can only pass on a message and no-one phones back. Their customer service is non-existant.”

Helpful Report

Posted 8 months ago

“As of almost two years ago I reported that the solar charging mode on my EO mini pro 2 was not operating as it should. Instead of diverting excess solar to the car down to a minimum of 6A and then topping up from the grid, now whatever the excess solar an almost identical amount of current is taken from the grid. This makes it impossible to use solar to charge the car without huge expense!. I have reported this, a case number was issued and somebody did visit but felt it required further investigation. That was 2 years ago. Nothing since so not impressed with EO customer service.”

Helpful Report

Posted 9 months ago

“Does not work after 3 years, Eo support won't help. They just ignore you. Avoid this product.”

Helpful Report

Posted 9 months ago

“I submitted 2 separate tickets on issues associated with charging in early May 2024. I received acknowledgement of the tickets but there has been no further information or contact from them. Absolutely appalling customer service - you will be left totally on your own. Totally avoid this organisation.”

Helpful Report

Posted 10 months ago

“I installed an EO Minipro 2 but it won't initialize. I have tried calling (no answer), emailing (no reply except to say a ticket is opened), and that insufferable bot that goes around in circles. I resorted to selecting the sales option on the phone and she simply said she'd send an internal email to them and ask them to call me. Three weeks and still no call. Something is seriously up with this company. One star is one too many.”

Helpful Report

Posted 10 months ago

“Firstly EO decide to make existing mini pro 1 obsolete, no app support anymore. So I took the offered upgrade (big mistake). Took 6 weeks to install (double expected timeframe), and within a few weeks I got the a red LED (failed). Reset box, no joy. Opened a trouble ticket and have had zero response. It has started working again, but I have still heard nothing. Shockingly bad support, no future proofing, and what appears to be a couldn't care less attitude. I would steer clear of this company, utterly unprofessional”

Helpful Report

Posted 10 months ago

“Many times create tickets for technical support still no ANSWER ones sales they give lots of promise After nothing”

Helpful Report

Posted 10 months ago

“No response from EO dispute emailing / messaging through website. Home charger not working . No phone number to call . I’m left with no charge for my car and EO won’t respond to calls to resolve . Avoid avoid”

Helpful Report

Posted 11 months ago

“Had the Mini pro 3 untethered installed despite me ordering a tethered one. Got my EV 1 week ago now and not been able to charge the car at home. Unit says it will start charging when cable is plugged in (it is plugged in) so the car isn’t get any charge what so ever. I have tried different cables and none of them work on my home charger yet I can charge my car at other peoples houses and use rapid chargers at the roadside so process of elimination points to the EO mini pro charger at fault. I submitted an online form 1 week ago and have heard nothing since. I’d normally say very poor customer service but the fact that it is none existent makes its difficult to rate it poor.”

Helpful Report

Posted 11 months ago

“Dreadful customer service No longer take phone calls Do not answers emails The dreaded autobot is like the merry go round For a charger still under warranty Do not use this company”

Helpful Report

Posted 11 months ago

“After my first charger was an out of box failure I received a second in record time however this one would not connect to WiFi. I did find an over voltage issue at my property which has been rectified but I must add that National Grid felt that the 240 to 153Volts fluctuation was acceptable but they changed it any way. They did also add that other manufacturers have been known to adjust the tolerance of the box if required. Since the adjustment my charger no longer trip however the WiFi issue still remain!! The last call that was answered, I asked them what the next steps would be to correct my situation and I was told that I would receive an email.. this was now 2 weeks ago and every time I call the message informs me that they can’t take the call and I should email.. guess what… I’ve done this twice since then and had an automated response initially but now complete silence.. I can’t find a number to call and my emails remain un answered. Consequently, I have an EO charger on my wall which I can’t program so I am left with a permanent charge point that anybody can drop onto. I’ve had to program the car to only accept charge between certain hours. Anybody have any idea what I should do next? I will be taking this further for sure!”

Helpful Report

Posted 11 months ago

“The unit is 4-5 months old and constantly fails to charge when scheduled to overnight. It also constantly needs rebooting. (at least 2-3 times per week) Have been talking to/emailing Customer service for over a week now and ever since they "changed some settings" the unit doesn't charge at all anymore. Don't buy a mini-pro3 if you actually need to charge your car”

Helpful Report

Posted 11 months ago

“Would give 0 if I could. Ripped me off in Swan Street, Coventry. Charger connected and went green. Returned 3 hours later and had 0.01kw/h for £6. Thought a refund would be simple but No! Apparently it's the fault of Coventry City Council?! Then they have the cheek to try and take £25 from my bank.”

Helpful Report

Posted 1 year ago

Thank you for the review. Our Escalation Team will be in touch soon. EO Charging

Posted 1 year ago

“EO have withdrawn all support for the first generation charger. This removes its smart capability and makes it essentially a dumb plug. I accept that updates may stop after a time (not that there have actually been any) but removing functionality is utterly unacceptable. I bought it as a smart charger and the uk government subsidised it on that basis. I suspect this will be the pattern for the future. Their answer when people complain seems to be to ask them to pay them £750 for a new one. Talk about adding insult to injury. Shocking behavior and definitely a company to avoid at all costs.”

Helpful Report

Posted 1 year ago

EO Charging is rated 4.4 based on 1,210 reviews