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ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
Please don’t blame the plumbers. All plumbers are just sub-contracted by ERG for individual jobs and are not ERG employees. We are only paid a fraction of the charges that ERG make to their customers. I still haven’t been paid for my last job for them (now 50 days ago) and my previous job took over 60 days for me to get paid (their terms are that I will be paid within 30 days). I’ve tried to make a formal complaint but they don’t seem to have a formal complaints procedure. Please forget ERG, save their massive mark-ups and go direct to a reputable local plumber instead.
Helpful Report
Posted 3 years ago
ERG charge you £150 upfront for someone simply turning up, regardless if any work is completed. They will then quote you extortionate prices for the work not top of the £150 you have paid for them to come out. it's set up to fool people and the company get your money for doing absolutely nothing. DO NOT USE THEM!! If you need work contact a reputable local contractor using check a trade. I have referred my complaint to Trading Standards. Google the company and you'll see they have been subject too 1000's of complaints and a Watch Dog report. There is also a website dedicated to their unethical business practices. Google ERG Facilities Ltd Scam. AVOID THEM.
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Posted 3 years ago
Fraudulent Financial Behaviour - Do Not give your bank details, they will charge you even if they do not do anything. If you are desperate ask ERG Facilities for their bank details and when they have completed the job to your satisfaction, Pay them then ** NEVER EVER BEFORE THE JOB. Scam Scam and Scam again. Oh dear this company seem to be great at sorting out Wasp and Bee's nests. Any other service required i.e electrics, plumbing, and heating Don't bother. Ring a trusted local tradesman. Anyone who asks for money and bank details up front are dodgy.
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Posted 3 years ago
I URGE YOU NOT TO READ THE REVIEWS BY ANONYMOUS THESE REVIEWS ARE PUT ON TO LOWER THE BAD REVIEWS. This company are fraudsters. They are charging bank accounts without customers permission. Please do not give your bank details when you initally contact them. The company charge any amount of money they feel like without doing any work. I was charged £200 plus vat for a engineer to look at a pipe and then disappear. I am currenly seeking help from Trading Standards and the police in Essex. If I could just sday please ring a local company or a trusted recommended company. I do have CCTV of the actual 47 seconds the engineer was there and plan on posting it if my money is Not refunded by the close of business today. ******* DO NOT USE OR CONTACT THIS COMPANY ********
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Posted 3 years ago
I called this company because I had water pouring from my ceiling through a light fitting. The arrived within the two hours. The 'plumber' who came was pleasant but said he needed to take down my ceiling to fix the problem. He was in the house less than 15 minutes. £150 charged! He said he'd cone back the next day. He didn't. Several calls later, erg had no idea what was happening. My leak is now fixed. A local, qualified plumber sorted it. Erg's assessment was wrong! They were going to take down my ceiling. Do not use this company. They won't sort your problem, just charge you for coming to look! I'll be in touch with trading standards!
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Posted 3 years ago
Sadly this Company have turned out to be a fraudulent organisation. I am too reporting them to Trading Standards. I called the company last week and thought it was odd that they asked me for my bank details? I was told NO monies would go out of my account until any work was completed. The Company sent a representative to unblock a soil pipe. Sadly the job wasn't something they could do. Today over a week later I discover that they have taken £234.00 out of my bank, which I certainly consider fraud. I urge everyone do not give bank details to this company. I have contacted ERG and have given them the chance to return the money. I will endeavour to close this company down to prevent others from being victims of fraud.
Helpful Report
Posted 3 years ago
Sadly this Company have turned out to be a fraudulent organisation. I am too reporting them to Trading Standards. I called the company last week and thought it was odd that they asked me for my bank details? I was told NO monies would go out of my account until any work was completed. The Company sent a representative to unblock a soil pipe. Sadly the job wasn't something they could do. Today over a week later I discover that they have taken £234.00 out of my bank, which I certainly consider fraud. I urge everyone do not give bank details to this company. I have contacted ERG and have given them the chance to return the money. I will endeavour to close this company down to prevent others from being victims of fraud.
Helpful Report
Posted 3 years ago
What an absolute shower! I called ERG to come and fix a blocked drain and they guaranteed that they would be out by 5 pm. I got a call that same afternoon saying that they now had to rebook the appointment for the next day. A blocked drain is an emergency and I would have found someone else if they had indicated that the 5 pm was anything other than guaranteed. Their customer service was insincere and hopeless, the muck pishing out of my drain will likely evolve into a higher form of life than those working at ERG and thanks to those kind folk it will now have plenty of time.
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Posted 3 years ago
These people are a bunch of scum bags who prey on the vulnerable. My auntie is in her 80's and has dementia she panicked into ringing these people to empty a cess pit. They charged her £235 and gave her a number of a local company to ring who then charged her to empty it. These people need to be shut down.
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Posted 3 years ago
I call the to diagnose a faulty f05 at boiler ferroli i25 for 222pounds. The engineer told me required to change the pcb of the boiler, for this I paid 316£ deposit from total of 576. He came next week with a wrong pcb...this was Thursday, Friday came again with right pcb but not a brand new pcb, was a refurbished pcb. He leave the property, but the boiler had same f05 fault. And now they expect to paid 260£ for a unfinished job and to book another job to fix the same issue like first time. Taxe extra care with them....
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Posted 3 years ago
Quoted £165 plus VAT for an hours work. 4 mins work completed and charged us £198. RIP off. Look around for local companies that do not charge these high prices. I will would not recommend them for 4 mins work. They told us we had a good lock so no need to replace it then pulled the key out. Charged me £198. They did the job thats why they got one star but go to a local companie that charges reasonable prices
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Posted 3 years ago
scammers! get your bank details up front, dont show up for hours. Say they cant do the work and leave within 10 minutes. My feeling is these so called tradespeople are not qualified to do the work but simply show up, make excuses and leave without doing anything at all. Sensibly, i immediately stopped my bank card so they couldnt help themselves to £125 plus vat. I question if this company are even vat registered. Reported them to Trading Standards!
Helpful Report
Posted 3 years ago
Public ( ERG FACILITIES ) A little warning to anyone who might need to call out an Electrician , DO NOT use ERG Wrexham the number is a Wrexham number but they are based in Southend On Sea . I know of a Vulnerable person who thought he could smell smoke and called the emergency services , they came out found nothing but said an electrician would have to certify the property , The vulnerable persons carer phoned what she thought was a local electrical company , they quoted what it would cost and payment was made over the phone , The electrician arrived turned the power back on, checked one socket and walked out, he was in the house about 7 minutes . When the bank statements were checked they had ADDED another £73 to the bill . Calling this company was a waste of time , they insisted the higher price was agreed on , and they had carried out the instructions of their customer ( a nervous vulnerable person ) So If you know an Electrician who contracts for, or gets work through ERG FACILITIES Southend On Sea , he might be a nice guy down the pub , but he`s a fly guy and more than a bit unscrupulous at work , And so a bit dangerous ??? He should be ashamed of himself , But I very much doubt it
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Posted 3 years ago
The gentleman which you sent to me yesterday to do an electrical job was absolutely great he was so kind and I would rate him to anybody I hope that you will congratulate him for all his work and please give him this message from me signed Mrs Valerie Parker
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Posted 3 years ago
Called thinking I was getting a local Locksmith. Was quoted £125 plus VAT plus materials. The guy came out and didn’t have the required part so said he would order and return but that I would not need to pay a second call out fee as it wasn’t my fault that he did not have the part in van and it was a 2 minute job. All in all £415 has been taken out of my account! I am a young Mum with very little money and the whole thing has made me feel sick to the core and that I have been completely taken advantage of. Do NOT USE THIS COMPANY! SCAM!!!!
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Posted 3 years ago
Rip off rip off rip off
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Posted 3 years ago
DO NOT use this company they are scammers they quote a price over the phone take your details and when the bill arrives you will find they have added another 60 or 70 pounds and they will insist you agreed that price , its not till after you have been stitched you look on line and see all the complaints , it takes a cold callous person to fob you off when they know exactly what they have done , That is their game
Helpful Report
Posted 3 years ago
10 minute engineer inspection followed by an expensive quote for repair. Decided not to go ahead with repair but still got charged £150. Very unhappy. Do not use.
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Posted 3 years ago
May I say a great thank you on behalf of my elderly aunt for cancelling her bill. Very much appreciated and will tell others of your kind gesture. T.Easton. Carluke .Scotland.
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Posted 3 years ago
After a questionable decision on their part to completely replace a lock on a front door (which my tenant reports had a wedged doormat restricting access) the new lock they fitted is faulty. I reported this within their SNAG Policy period but because I would not hand over further payment deatils to fix the faulty lock they fitted, they now claim the SNAG Policy has now passed so the faulty lock is no longer their problem. So they have £258.58 of my money, and I still have a faulty lock, wasted hours of admin time and a disgruntled tenant. Ellie at Customer Services today tells me we are just 'going round in circles' and her decision is final. Ellie at Customer Services believes I should have handed over my payment details again to pay again for the lock which I had already paid them to fix. An interesting way to do business. I would strongly advise you not to give them any more!
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Posted 3 years ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews