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ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
Took my money, did not arrive to do job as they stated. Not heard from them since. Refused to repay me even though they have not carried out any work. Do not use them!!
Helpful Report
Posted 3 years ago
I waited for more than 4 hours, when the person came he just looked without touching anything and I was charged £150. He said he was going to talk to the office so that they can send someone. After an hour they rang me and quote me again another £195 when I asked about the £150 I paid, I was told it was for the person who came. So had to cancel after reading reviews.
Helpful Report
Posted 3 years ago
I telephoned this company in the morning and was told in writing the electrician would be with me before 1500 that afternoon Tuesday September 14 2021. 1500 came and went, 1600 came and went with no sign of the electrician. Taking into account I had paid upfront in the morning this was very poor service. At 1630 an electrician arrived, there was no courteous good afternoon, I'm sorry to be so late. Instead I was faced with an angry young man who clearly did not want to be at my house doing a repair. He was very rough with my thermostat boxes at one point bashing the box closed with his fist on the floor, all it needed was to be closed gently. His attitude to me was so appalling I asked him if someone treated his mother in this way would he think it was acceptable. That was met with further glowering looks but no verbal response. At this point I felt very intimidated and fearful in my own home particularly as I am incapacitated at this time. When he said the work was complete I asked him to hand the boxes he had worked on to me to check they were done properly and showing the correct readings. As I was the customer paying a very expensive amount of money it was totally acceptable to check the boxes before he left the premises. I had the feeling this job may have been given to this person at the last minute and he was not pleased. There was no hesitation in letting me know he was not pleased to be undertaking this repair. I would never use this company again and would not be able to recommend them to other people. I wish I had read the reviews before making the appointment.
Helpful Report
Posted 3 years ago
What a company do not deal with them, you have to give your card details to them before they will send someone out to you. The electrician was supposed attend before 5pm no one turned up. I rang to cancel as electrician didn’t arrive they put me on hold for 27 minutes and rang again put me on hold for a further 17 minutes so I hung up, just having dinner when engineer arrived told him too late as should of been with us before 5pm although they state no call out charge they still charged £150. All they are is a contact centre supplying workmen DO NOT USE THIS COMPANY
Helpful Report
Posted 3 years ago
Absolute shambles! Do NOT use this company! Waste of time. Had an emergency with no heating and hot water due to boiler breaking down at 3:30pm, called ERG based on the reviews and services offered, was given a 4 hour window in which they would attend. Minutes before the 4 hours was up they called to say they couldn't come out that night. They then gave me a GUARANTEE that they would be here the following day between 9-4 and this would be confirmed by email. No email ever arrived. They also put the wrong town in the address which I had to call them to correct. Waited in all day, no engineer turned up. Phoned ERG at 4:05 and they informed me they would call back but they didn't. Phoned again at 4:45 to be told that the engineer wouldn't turn up that day, couldn't offer any assurance that they would be there the next day either. Apparently they couldn't get hold of the engineer to even find out what had happened to him, which I find somewhat unbelievable given todays means of communication. At no point was I contacted by ERG to be updated about the situation, they were vague and disorganised and they wanted to charge £125 an hour + VAT for the privilege of doing absolutely nothing! Appalling service, avoid like the plague. If I could give 0 stars then I would.
Helpful Report
Posted 3 years ago
Thought my toilet was blocked, phoned for someone to come out and he walked in and said it’s a faulty valve and I was charged £150!!! No work done and not even here 10 minutes. Awful service
Helpful Report
Posted 3 years ago
Ask for some to come and change gas cooker pie and a radiator move out of my kitchen. He spend 20min removing 1 meter radiator then not even attempt to remove gas pie. Ask for paper sign as he is going to his car to get pie (fittings) remember he is cutting and blocking off gas pie , yet he need pip fittings to do so. After signing his sheet as he insisted he done radiator and this is the second job he will do now. He went in his car and drove away without saying goodbye my work finished. Only couple second later ERG debit my account of £150 pound . Still trying to ask when the rest of jib is completing but no one can give me an answer. They sent me to auto pilot we chat with no hell at all . My kitchen is all shell no unit to move or disconnected cooker just to cut and block the pie and give me a safety certificate that the work has been carried out safety
Helpful Report
Posted 3 years ago
The staff were very friendly on booking. But be very very careful before undertaking any transactions with this company. The instant the engineer steps over your threshold, you will be charged 1 whole hour @ a massive £125 + VAT. So wish I had read reviews beforehand. Engineer turned up well over one hour later than his given eta. Apparently his 'job' was to confirm the reason I had made the booking in the first place. Not really prepared to do the job needed. Money hungry company. Worst business it has been my misfortune to deal with in my life.
Helpful Report
Posted 3 years ago
I would not recommend this company to anyone. My shower broke and I got someone out to look at it. I was told over the phone that if the engineer couldn’t fix it they would supply and fit a new one on the same day. The engineer came , told me the shower was broken and left after 10 minutes. I was charged £150 for nothing. I feel completely ripped off.
Helpful Report
Posted 3 years ago
Don't touch with a barge pole!!! Problems from start to finish, 2 plumbers turned up, 1st admitted to drinking half bottle of beer so hoped I couldn't smell it! While out getting a part 2nd plumber turned up as head office thought 1st had cancelled. After alot if telephone calls 1st plumber did job but there was a slight leak so was going to return. After he left 2nd plumber returned with flowers for me as so much fuss and he fixed leak. I paid bill but told them problem not solved, man on phone said would look into it. Nothing, now they are saying they won't do anything as over 30days which I wasn't told about. Only used them as it was a weekend call and phone got put through to them but would never use them again and would advise anyone else not to either
Helpful Report
Posted 3 years ago
From the other side of the Company You go out to provide fast quality service to the clients. Company only pays if at all after 150 days
Helpful Report
Posted 3 years ago
Contacted ERG after being let down with another company. Darren arrived within a couple of hours. He was very friendly and efficient. Got the job done in no time. Would highly recommend.
Helpful Report
Posted 3 years ago
Rogues. Said 125.00 plus vat and charged 260.00. Just to replace a lock. 2 pensioners have just been robbed. Don't even consider them. Soo angry at the minute. Still waiting on the email to confirm. Job was fine but not for 260.00 and 45 mins
Helpful Report
Posted 3 years ago
AVOID. Their electrician (if the word can apply) charged £295 to replace a plug socket and fused an entire tenement of 22 flats. According to the network supplier he tampered with the central fuse box which clearly had an 'Authorised Persons Only' sign and even a security wire tie over it. Whilst it is not strictly ILLEGAL, it is certainly not advisable and normally only the Network Distrubuter should attempt.
Helpful Report
Posted 3 years ago
I wouldn’t recommend this company to anyone. Terrible service and expensive. £190 just to install a cooker, no certificate, and broke a knob. I have been chasing for a broken part for over 2 months
Helpful Report
Posted 3 years ago
Incredibly expensive rip off Booked 'engineer' to visit disabled relative's property to perform PAT test on three items. Agreed time of between 08:00 and 13:00. They rang at 12:25 to say 'the testing machine has broken'. I told them not to bother to re-book. I hope they haven't charged my card for the job. They charged £55 PER ITEM plus VAT, so £198 for three things!!! I have now re-booked a proper company who charge £49 plus VAT for up to 30 items. This company is a complete rip-off, do not use them
Helpful Report
Posted 3 years ago
This is a Fraudulent company. I should have known with the red flag of taking payments upfront before service is rendered. "Sadly this Company have turned out to be a fraudulent organisation. I am definitely going to report them. I called the company on Sunday and thought it was odd that they asked me for my bank details? I was told NO monies would go out of my account until any work was completed. The Company sent a representative to unblock a soil pipe. Sadly the job wasn't something they could do. I discovered that they have taken £270 out of my bank, which I certainly consider a fraud, with no effort made by the lazy contractor sent. I urge everyone do not give bank details to this company. I have contacted ERG and have given them the chance to return the money. I will endeavor to make sure this company is closed down to prevent others from being victims of fraud". This is a criminal organisation out to scam people. They do not have the staff, but use fake contractors
Helpful Report
Posted 3 years ago
Without a boiler or electric so booked for 24 hour electrician to come out. Said they'd be here by 6. Got a call at half 5 to say they had no one that could make it until Monday (today is Saturday). So I was sat for three hours waiting for them when I could have been finding someone else. Awful service, especially at such a difficult, stressful time.
Helpful Report
Posted 3 years ago
AVOID AVOID AVOID Don’t give them your bank details They tell you there’s no call out charge then take £150 for simply providing a quotation. Disgusting company, DO NOT USE
Helpful Report
Posted 3 years ago
Most awful service I diagnosed and told the problem and they came and said the same and did not rectify and subsequently charged huge amount for it PLEASE DONOT USE THIS COMPANY
Helpful Report
Posted 3 years ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews