eSpares Reviews

Name: eSpares
Address: Medco HouseBordesley Green Road, Birmingham
Rating: 4.53

4.5 Rating 1,018 Reviews

88 %

of reviewers recommend eSpares

About eSpares:

Uks laregest spares retailer. Most items in stock.

Visit Website

Phone:

0121 766 0183

Location:

Medco HouseBordesley Green Road
Birmingham
B9 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responsive, understanding, efficient. Some of the best customer service I have come across.”

Helpful Report

Posted 4 years ago

“Very poor customer service. I cancelled my order on 21st April as the wait for the parts was going to be too long, and was told my money would be refunded within 7-10 working days. They delivered the items I had ordered anyway despite the cancellation, and I have been trying to get my money back ever since. I have had a refund for part of my order after I had arranged for it to be picked up, and the second part was also subsequently picked up....and then re-delivered to me! I am still waiting for the refund for this after nearly 3 months after I paid for it, and this for something that shouldn't have been delivered in the first place as the order had been cancelled. I appreciate that these are not "normal times", but that's no excuse for poor customer service.”

Helpful Report

Posted 4 years ago

“I ordered a water filter for a samsung fridge/freezer the filter ordered was a HAFIN2 I received a HAFIN this was a week ago and so far I have received a e mail which I have answered but as yet no action or advice except to buy an adapter for my appliance which shows that the people I am dealing with have no idea of the product I can only say the response of E spares is awful I feel I am getting the run around and yet it is not my fault I ordered the correct item”

Helpful Report

Posted 4 years ago

“My SMEG oven had stopped heating up, so watched the eSpares video on how to replace a fan heater element and decided to order the part and do it myself. I'm not usually that adventurous to repair electrical devices, but the video was very clear and the repair went smoothly, I even impressed myself! Oven is back up and running and brilliant service as always from eSpares.”

Helpful Report

Posted 4 years ago

“Needed a battery for dyson stick vacuum looked on E’spares website found what I was looking for, placed order on Sunday to my surprise it arrived on Monday less than twenty four hours after ordering,I was well impressed, it was cheaper than dyson direct, and free postage, ordering was easy with no problems at all, many thanks to the E’spares team. Hope everyone at E’spares are staying save and well, I will recommend to friends and family. 👍”

Helpful Report

Posted 4 years ago

“Great service from the guys great communication small issue with item i bought (manufacturing fault) new item sent out next day before damaged item returned fitted and working great will definitely use again 👏”

Helpful Report

Posted 4 years ago

“Thank you for your efficiency with our order. Excellent service. We had been looking for this spare part since last summer.”

Helpful Report

Posted 4 years ago

“Paid for next day deliver in good time on 15 June for a Creda R430EK oven heating element Item was ticked as in stock. Order No 9504198. not yet delivered on second day. Delivery day 16 June e-mailed espares to ask why package not yet at couriers? Had reply from espares via email ticket No. T11329723 stating we will get back to you in within 72 hours (3 days) if urgent phone 03334007888 or use chat line. Tried phone got reply this phone is disabled due corona virus. Tried chat line, on espares web waited 20 mins no response. What I have at present is an oven in bits waiting for a heating element that should have arrived on 16 June the parcel arrived at the Nottingham depot at 23.35 on 16th June. No chance of delivering next day. You seem to be very happy to charge me for next day delivery knowing full well it was not possible. If I am lucky I may get my order sometime today. I expect a refund for the delivery charge. You need to correct the false statements on your web site ensure customers can contact you so at least man the phone or chat line K Ward”

Helpful Report

Posted 4 years ago

“Item as described delivery on time will shop again at espares. Very good.”

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Posted 4 years ago

“Reliable service , excellent support”

Helpful Report

Posted 4 years ago

“Marvellous service would recommend this Company to anyone, they couldn't do enough.”

Helpful Report

Posted 4 years ago

“Buying the correct part was straight forward and the website was very clear and easy to navigate. I had to return an item due to an issue with my machine rather than the spare part and e-spares had no issue with the refund and were very helpful. A decent company to deal with.”

Helpful Report

Posted 4 years ago

“Part arrived quickly and was well packaged; I will use this company again - I would recommend them.”

Helpful Report

Posted 4 years ago

“Excellent service and very quick delivery especially give the trying times. Easy to use website to find the part ( s ) you need, Will use again”

Helpful Report

Posted 4 years ago

“Ordered the wrong part. No problem returning even with a ripped package. Refund was provided within days. Replacement ordered and delivered in 3 days. Excellent service.”

Helpful Report

Posted 4 years ago

“My tumble dryer fluff filter broke - was completely mangled. I could get a repair spot with Hotpoint but decided as it was a spare part, I’d try eSpares instead. They were brilliant. Fast and efficient service; easy to use website; customer service was wonderful; can check online if the part you want will fit your machine. I’d definitely use them again!!!”

Helpful Report

Posted 4 years ago

“Recently discovered the espares website and it's so useful, we were going to buy a new filter coffee machine as the filter cone was broken but instead found the cone at espares for a fraction of the cost of replacing the whole machine! Also ordered a new fridge door shelf to replace our broken one. There's a huge selection of new parts, also delivery is fast, within a few days usually, and customer service is excellent, thank you!”

Helpful Report

Posted 4 years ago

“I asked for some spare parts from eSpares the parts were just exactly what i needed, good catolque & web site very informative”

Helpful Report

Posted 4 years ago

“I come back to eSpares time after time... they’ve never failed to find me that elusive old part that I need ! Totally recommend! Really fast to source what I asked for ( via online enquiry box) and parts came the next day. Many thanks”

Helpful Report

Posted 4 years ago

“Two halves to this story! I ordered some s-hooks from espares, but partly due to the current disruptions they took over 4 weeks to arrive... but throughout the whole process, the customer service was exemplary. My questions were answered quickly and sympathetically, and when I explained that the s-hooks had finally arrived too late, I was refunded. So five stars for service.”

Helpful Report

Posted 4 years ago

eSpares is rated 4.5 based on 1,018 reviews