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Esure Reviews

3.4 Rating 1,886 Reviews
61 %
of reviewers recommend Esure
3.4
Based on 1,886 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5

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Esure 1 star review on 16th September 2024
Paula
Esure 1 star review on 16th June 2024
John Aitchison
Esure 1 star review on 16th June 2024
John Aitchison
Esure 1 star review on 16th June 2024
John Aitchison
Esure 1 star review on 26th January 2024
Vytas
Esure 1 star review on 26th January 2024
Vytas
Esure 1 star review on 16th December 2023
Anonymous
3
Anonymous
Anonymous  // 01/01/2019
They are very helpful and they quickly take care of your business
Helpful Report
(Car Insurance) - Posted 6 years ago
Quick and easy at a good price
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(Car Insurance) - Posted 6 years ago
after i was rear ended by another driver,who accepted full responsibility,i contacted esure to inform them of the incident,giving them all the other drivers details,only to be informed that it was not esure's responsibility to make contact with other drivers insurer.saying it was for them to contact me.after many phone calls and hours on the phone,i contacted the other drivers insurer to sort things out.i am extremely disappointed in esure's lack of help with this matter especially when i found that people i know in similar situations as myself were taken care of by there insurer.also after trying to add my partner to my policy i was informed it would cost me an extra £100 for less than one years cover,according to the famous Martin Lewis this should make it cheaper due to the way the risk factor is calculated.not with esure,they are only interested in taking your money.
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Posted 6 years ago
None
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(Car Insurance) - Posted 6 years ago
easy to use and at a good price
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(Car Insurance) - Posted 6 years ago
when I made a claim on my policy ,after notifying Esure I never heard no more about what was happening until the claim was settled and paid. I would have liked to have known about what was happening. When I rang esure they (you) said it wasn`t worth arguing as the bill was only £300. the accident wasn`t entirely my fault, but I won`t go into that
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(Car Insurance) - Posted 6 years ago
Very good service and quick.
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(Home Insurance) - Posted 6 years ago
Excellent company to deal with. No fuss when I was changing cars and able to give me what I needed. Shame I had to leave as their price on renewal was not competitive. I will definitely go back if I can get a better quote next year.
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(Home Insurance) - Posted 6 years ago
Not so much a claim against my policy, I was involved in a rearend shunt not my fault and my car was written off but ensure sorted everything out for me.......
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(Car Insurance) - Posted 6 years ago
all good
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(Car Insurance) - Posted 6 years ago
Exceptional customer care I insured 2 cars and they worked to get the best deal. Will look to renew with them this year
Helpful Report
(Car Insurance) - Posted 6 years ago
Made a claim due to vandalism, unable to drive car because wing mirrors were removed. Was told couldn't get a courtesy car for 5 days as weather has been bad and lots of other claims have the cars already. So we receive substandard service because they have a lot of claims. They told me first come first served on courtesy car to which I replied...."I'm sorry, I should have left a note asking the vandal to wreck my car before in better weather". It's surely not my fault they are using a repairer that don't have enough vehicles. Only just renewed taken the policy out. Can't wait to move companies already............Shocking treatment!!!
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Posted 6 years ago
we'll what can one say! I find eure , easy to use easy to speak to! quality for money. what eles do you want out of an insurance provider. name speaks for itself!
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(Car Insurance) - Posted 6 years ago
nothing to say negative
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(Car Insurance) - Posted 6 years ago
Decent prices and cover
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(Car Insurance) - Posted 6 years ago
They wanted£960 renewal,compared to 4 other quotes of around£440- £490. Whopping difference,wouldn't you say!!!
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(Car Insurance) - Posted 6 years ago
No comment
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(Car Insurance) - Posted 6 years ago
Good and easy to use. Reasonable price and had no issues. Obviously we will see when the renewal comes up.
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(Car Insurance) - Posted 6 years ago
I had an accident end of December where I was not a fault and Esure were taking the claim on behalf of the third party insurance company. In January I had been on the phone to Esure, the third party company, two car hire companies and my Solicitors all in one day (a service I pay Esure to do). They then emailed me later that day to say the car was a write off, will be valued and scrapped and they will let me know what the value is. The next day, they sold the car in a private auction. It wasn't until my 3rd email, and a complaint later in mid February that I found this out through the third party insurance company. Huge lack of communication. They then sent me a cheque of £200 out of a goodwill gesture. I needed a car, so repaired my old car I had sitting in a garage and went to change my car on the policy that had 6 months left. They charged me £241 extra just to change cars. I have never had an issue with Admiral (I changed last year as Esure offered a better price) and I was shocked that they not only have recouped their "goodwill gesture" back, but also made more money from me. I would avoid Esure at all costs and I will not be renewing.
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Posted 6 years ago
Excellent service and wonderful staff
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Posted 6 years ago
Esure is rated 3.4 based on 1,886 reviews