Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“When I decided to open a policy, whit this company, I called the customer service's number from their web site; I asked for information about the procedure and the costs; they offered me a quote and I accepted. 2 weeks later I received a letter on behalf the company asking me for documents necessary for the policy renewal and furthermore they threatened me to close down the policy if I didn't provide such documents. Their request didn't make any sense cause the policy was been opened 2 weeks earlier, so I called the customer service, from the number on the letter, and the operator, assess that my policy was new, told me that they had to double my premium due to the fact that I couldn't provide that documents. Feeling teased, I try to understand and he told me that he couldn't explain me much more or do otherwise cause he was just a call center operator. So I asked him to explain me the procedure to close down the policy and he did it, explaining that I was due to pay a little fee for it. The day after I called again and another operator told me that I didn't have to pay anything and rather the company in 10 days repay me cause I was closing the policy at the first day of the month. So I closed down the policy but after a few days they took out the total amount for the premium from my bank account. I called back at the same number and the operator told me that that one was a fee for the closure. I explained what the 2 previously operators told me about and he told me that probably his colleagues were not well informed about the company policy and he couldn't do nothing cause he was just an operator. The call center team which is entrusted the customer service is making a really bad image of the entire company due to a serious lack of professionality and trasparency.”

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Posted 6 years ago

“Good company and very good customer care”

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(Car Insurance) - Posted 6 years ago

“I Cancelled my policy with Esure having received an unacceptable renewal quote. This left me with a small sum of money to pay as a penalty etc. I sent Esure a cheque for the outstanding balance, as I was not prepared to pay the costs of the phone call and wait until an advisor answered the phone. I received a number of e-mails, & letters demanding the final sum. The last letter I received threatened to pass my details to a Debt Recovery Agency. I have now discovered the cheque had been cashed, & the balance paid. Despite this I did not receive an e-mail or letter acknowledging receipt of the payment. As a result of MY experience they are Not a company I will use again.”

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Posted 6 years ago

“I'dont have any problem about esure”

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(Car Insurance) - Posted 6 years ago

“A pleasure to be with Esure,”

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(Car Insurance) - Posted 6 years ago

“had insurance everything was going great paid upfront cost and also second months payment revived an email on 12th to say we need more information and some document i thought i had sent it but may have had a problem going through never revived any call or email to say haven't revived then i go and login to my account to check my DD date and says has been cancelled since the 9th of march i made a payment on the 2nd march so how is this and now i have lost my deposit ( upfront ) really not happy and web chat and call center staff have not been helpfull just said we can not do another insurance for you (email provided is not one on account but if you email i can send everything accross)”

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Posted 6 years ago

“Easy to deal with, provided Good Clear Information and Supplied All documents Swiftly.”

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(Car Insurance) - Posted 6 years ago

“Co operative was my best, very professional indeed. I did have a claim with them very quick. I was given a replacement car same day took my car for repair. However, with ensure l made a claim they took 2 year from my no claim and did not add another year after the year ended. I felt it was too much it was like a punishment for to but thus what the insurance is there for.”

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(Car Insurance) - Posted 6 years ago

“After I took out the car insurance I forgot to ask about business insurance, as I'm a Nanny I have to have it, it was totally my fault but then I was told because my job as a nanny I cant have it, something about driving different children around a lot, So unfortunately when my insurance runs out I have to look else where as I said it was my fault. luckily for me all my other insurance have been no problem.”

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(Car Insurance) - Posted 6 years ago

“They are very helpful and they quickly take care of your business”

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(Car Insurance) - Posted 6 years ago

“Quick and easy at a good price”

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(Car Insurance) - Posted 6 years ago

“after i was rear ended by another driver,who accepted full responsibility,i contacted esure to inform them of the incident,giving them all the other drivers details,only to be informed that it was not esure's responsibility to make contact with other drivers insurer.saying it was for them to contact me.after many phone calls and hours on the phone,i contacted the other drivers insurer to sort things out.i am extremely disappointed in esure's lack of help with this matter especially when i found that people i know in similar situations as myself were taken care of by there insurer.also after trying to add my partner to my policy i was informed it would cost me an extra £100 for less than one years cover,according to the famous Martin Lewis this should make it cheaper due to the way the risk factor is calculated.not with esure,they are only interested in taking your money.”

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Posted 6 years ago

“None”

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(Car Insurance) - Posted 6 years ago

“easy to use and at a good price”

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(Car Insurance) - Posted 6 years ago

“when I made a claim on my policy ,after notifying Esure I never heard no more about what was happening until the claim was settled and paid. I would have liked to have known about what was happening. When I rang esure they (you) said it wasn`t worth arguing as the bill was only £300. the accident wasn`t entirely my fault, but I won`t go into that”

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(Car Insurance) - Posted 6 years ago

“Very good service and quick.”

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(Home Insurance) - Posted 6 years ago

“Excellent company to deal with. No fuss when I was changing cars and able to give me what I needed. Shame I had to leave as their price on renewal was not competitive. I will definitely go back if I can get a better quote next year.”

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(Home Insurance) - Posted 6 years ago

“Not so much a claim against my policy, I was involved in a rearend shunt not my fault and my car was written off but ensure sorted everything out for me.......”

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(Car Insurance) - Posted 6 years ago

“all good”

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(Car Insurance) - Posted 6 years ago

“Exceptional customer care I insured 2 cars and they worked to get the best deal. Will look to renew with them this year”

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(Car Insurance) - Posted 6 years ago

Esure is rated 3.4 based on 1,894 reviews