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Esure Reviews

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Esure 1 star review on 25th December 2024

Esure 1 star review on 16th September 2024

Esure 1 star review on 16th June 2024

Esure 1 star review on 16th June 2024

Esure 1 star review on 16th June 2024

Esure 1 star review on 26th January 2024

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First point : On the day of setting up the insurance I have completed the form on the comparison website with 15000 miles / year, Esure only had 5,000 miles/year ; this has caused a increase in my premium of over £150 / year and I have canceled the policy . Second : Until the day of this review,1 week later , I have received no cancelation documents from esure ( emails or other wise ) , but have been charged for another month, 6 days after the day I have requested the cancelation , and 4 days after the monthly renewal day. Third : After about 1 hour on the phone with Esure ,I got this : We have charged you extra because our colegue canceled the policy but charged you for extra legal cover for 1 full year , not just the cover period , even though the extra legal cover should have been charged monthly as a adition to the premium payment ; We have charged you after the cancelation date, and without letting you know about it because we could not stop the direct debit 5 days in advance; We will issue a small , partial refund ( I have paid in total around £200 for 1 month insurance (( my monthly fee would have been £54 ) and was offered a refund of about £31 ) , after another hour on the phone , going through bank transactions, and a cost breakdown , and complaints about the unprofesionalism I was refunded £110 .... My advice , don't take their insurance , and if you do, keep a eye on your bank account for extrapayments they might take without you know about it.”

Helpful Report

Posted 6 years ago

“Easy to access and very helpfull”

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(Car Insurance) - Posted 6 years ago

“Everything was easy to follow”

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(Car Insurance) - Posted 6 years ago

“Unable to enter costumer portal due to dob error, unable to cancel renewal, customers service said she cant help - had to make a written complaint - very poor service and a waste of my time.”

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Posted 6 years ago

“extremely good and quick service that has filled all my expectations of what an insurance company should be!!”

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(Car Insurance) - Posted 6 years ago

“so far so good”

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(Car Insurance) - Posted 6 years ago

“No problems at all .there always happy to help and change things around if and when needed . They were great when I did a car swap and also adding a extra driver when I’ve needed to only a few months back.”

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(Car Insurance) - Posted 6 years ago

“Good price for the package I got with the deal”

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(Car Insurance) - Posted 6 years ago

“The person helped me and made all the effort to make sure I was happy. I'd recommend this service”

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(Car Insurance) - Posted 6 years ago

“After starting a policy I was told the policy would be cancelled because I used more than one address when checking policy quotes. I used to live in a different area and was curious to see what the price difference was. I still signed up on the address I live at and the address my no claims policy from a different provider was registered to. There was no warning that checking another address would cause an issue. I was told they could not do anything and had a rude customer service person antagonise me and try to cancel the policy earlier than scheduled. Not only could this have affected my future premiums, but the reasoning was stupid. I found a better policy with a new company and moved on. I would never ever recommend this company. Absolute trash!”

Helpful Report

Posted 6 years ago

“Like all other car insurers very expensive. I have held a driving licence sincs 1951 and not had one single accident, however this seams to count for nothing. I now only drive 4 to 5 thousand miles a year yet my insurance premium is well over £400.”

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(Car Insurance) - Posted 6 years ago

“As with all insurance you don't find out what they are like until you have to make a claim.You pay up because you have to,then hope for the best if an accident happens.”

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(Car Insurance) - Posted 7 years ago

“Esure are the worst company to deal with when it comes to making a claim and their customer services . The company obviously makes it difficult for you to get in touch with them when making a claim and they give you a phone number starting 0345 which means the customer gets charged with each minute you wait for them to answer , which is always 5 inures or more . They are a money grabbing disgusting business with no regard for their customers”

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Posted 7 years ago

“Tried to claim for a lost item - they tried everything to get out of paying out and treated me like a criminal for even trying to claim in the first place. Was spoken to very rudely. Went for them because they were cheap, but unfortunately it seems you get what you pay for (or less in this case as it seems I paid to be insured in ‘spirit only’).”

Helpful Report

Posted 7 years ago

“1st call on the 9th Jan 18: Phone up to find out about my policy premium increase for our renewal by 32%, when discuss with an advisor he told me that the price have gone up due to government tax, which I correct to inform him this is from 10% to 12% which is 2% increase not 32% then he goes on to say he can’t help on premium unless I get something better online and call back (what a waste of time), but least he was following the company rules, lively person to speak with and clear. 2nd call on the 9th Jan 18: Called again and got through to the renewal cancellation team 10 mins before they close just to be told that he was struggling to find our policy and then at 8pm on the dot hung up the phone to go home, which was very clear. 3rd call, tried again straight after that last call (frustrated) and got through to a out of hours advisor who just said it was 8pm and it is their home time so can understand that he gone home and hung up “nonsense” that’s not the way you treat paying customers. All this advisor was saying is that I can give you the number to call them back tomorrow, which I had anyway, No apology for the other person hanging up or behaviour. I would want to work for a company like that. No wonder the review one Esure are so bad with advisors acting this way, we will be placing our business elsewhere moving forward. Get a 2 star due to have had good service in the passed, what changed in the last year with them, who knows?”

Helpful Report

Posted 7 years ago

“I an.m well satisfied up till now. However, the proof will be in the eating if ever I need to make a claim. My previous broker (A-Plan) tried to put me off switching to the cheaper esure provider with scare stories of others' bad experiences with esure. I was having none of it and intend to review my position as & when.”

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(Car Insurance) - Posted 7 years ago

“I put a private plate on my car and the sales rep could not have been more helpful explaining what I needed to do great service”

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(Car Insurance) - Posted 7 years ago

“I rang eSure this morning to take out a car insurance policy after receiving an online quote which was almost £120 cheaper (annual price). My call was answered by a gentleman who identified himself as "Matthew" from "Operations." Matthew appeared to be having a bad day and there was nothing unfriendly in his tone and he sounded quite standoff-ish with no please and thank you- basic customer service skills Matthew! I didn't have the quote reference number to hand and Matthew seemed reluctant to do his job and track my quote. Eventually he agreed and traced my quote within seconds (!) and asked me for the quote price to the penny- if I had that information then why would I not have saved Matthew and myself the trouble and given him my quote reference number?!!?! I then asked to speak to his Supervisor and he disappeared for a few minutes... Probably just left me on hold and listened to me breathing!! He then came back after several minutes to advise there were no Supervisors on the floor and that someone would call back within four days! What Matthew failed to understand is that my car insurance was due in several days and as a paying customer- I don't want to wait 4 days for a call back! Working in a Governance Dept. I would like to advise eSure (for free!) it is poor practice to make a customer wait 4 days to make a complaint!! Anyhow, eSure, if you would like to listen to the call, I made it this morning (09/01/18) at approximately 11:00hrs. you'll be unhappy to know I am staying with my current insurance company who are dearer than you, BUT, offer a much more happier and friendlier customer service and I'd be happy to pay them more rather than give you my hard earned money. Have a good day.”

Helpful Report

Posted 7 years ago

“Worst experience in 10 years of driving. Bought insurance, sent them No Claim Discount at least 3 times through different email address, they couldn't receive it. They cancelled my insurance and charged fees. I called customer services and explained, they can't be bothered to look at email history and check, he was more than happy to let me (customer) go.”

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Posted 7 years ago

“no problems - just tick & go! no annoying streams of follow up marketing literature either”

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(Car Insurance) - Posted 7 years ago

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Esure is rated 3.4 based on 1,894 reviews