Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“service has been in for over 6 months. download speed is flaky, generally 0.2Mb/s vs 10Mb advertised. Have complained numerous times and it gets better for a day or so, then becomes unusable again. No mention of a refund. Have just tried to report problems again and waited on phone for 20 mins only to be told to call back after lunch. Sorry but from my experience this isn't fit for purpose and will be asking for it to be removed.”

Helpful Report

Posted 7 years ago

“3 weeks into our monthly contract every month since Jan 2017 our internet gets cut off because we are over "our limit" which seems complete and utter drivel. Our intrnet is off at the plug every night and doesnt get switched on again till dinner time at the earliest as me and my wife areworking from 8am till 1pm. we just got a "usage chart" and we`re supposedly using at least 100mb when the internet router isnt even switched on. We have 10gb allowance yet our data counter is only sitting at 705MB.....not even 10% usage!! (as per photo) Customer service is pretty garbage too, seems to be the same pre programmed message all the customer service people use to try and fob us off, today whilst on hold were heard a full blown conversation about the M3 motorway....very proffesional service...NOT. Seriously considering contacting trading standards and after reading countless 1 star reviews from customers thats very well going to happen. Shambolic company. I`ll finish with this......when the internet IS connected it does work reasonably well although the speeds told we can recieve and what we actually get in reality are miles apart, living in France with blue skys everyday (8.8mbs) is nowhere near the 20 promised. Unfortunatly due to the lack of satellite providers we`re pretty much stuck with europasat for the time being. Call backs and emails are non existant even after being promised we would get. so yeah....all in all....not happy!”

Helpful Report

Posted 7 years ago

“Everything was going well and could not fault the tec guys for all there help and advice,however now that I am connected my speed is around 1.4 megs .5 megs slower that BT on copper. I was informed that I would be guaranteed 15 megs minimum and 25 maximum which is the reason I purchased the equipment. I have been trying for three days to talk to someone about the problem and told someone would ring me? After hanging on the phone for 25 minutes awaiting to talk to the technical guys I was told again that someone would ring me (still no call). I feel like I was sold the equipment under false pretences after reading all the other reviews and I'm close to sending all the equipment back as it doesn't seem (fit for purpose). The after sales service for installing equipment was second to none but that's where the after sales stops,very disgruntled customer Exeter.”

Helpful Report

Posted 7 years ago

“Signal keeps dropping out,phoned Europasat but no answer as the office is shut,so have to wait until the morning with no internet connection. Tried resetting the router etc but no good,download+upload speed is a joke. Surely in 2017 there must be a way of having a 24/7 contact/support department. I HAD A BETTER SIGNAL ON MY DONGLE !!”

Helpful Report

Posted 7 years ago

“Very poor customer service. No answer to calls, no call back, no answer to emails. No ability on website to reset password if forgotten. Poor speed, download and particularly upload. Satellite delay has increased so that many websites crash. Expensive. My landline BT service running for many miles on overhead copper cables at the absolute extreme viable distance is more reliable. Insistance on credit card payments.”

Helpful Report

Posted 7 years ago

“Customer service is atrocious. Non-existent. A disgrace.”

Helpful Report

Posted 7 years ago

“I have been trying for 3 days to find out what my download average is...no response other than a ticket number. no one on the phone . tried holding for 30 mins each time. As for chat line....no one there either. dreadful service. bring back tooway who were excellent. to add insult to it all I have been paying an out of date tariff....so an extra £10.00 a month for however long. THINKING OF CHAGING PROVIDER AFTER 12 YEARS”

Helpful Report

Posted 7 years ago

“My download speed was 5Mbps this morning it has dropped through the day and is now 1.5Mbps. The best I've had for over a week is 8Mbps, the help line is constantly busy, and previously when they have answered they can only sort the download speed for a few hours.”

Helpful Report

Posted 7 years ago

“Appalling customer service... I am an existing customer, a small charity who are based in a remote part of Northumberland and have just upgraded to 100GB to ensure we don't lose our coverage I have been on hold to customer service since 10.15am this morning, as advised by their hold message I have also left a message on their online chat service 57mins ago which is still showing 'not yet seen'!!! Needless to say we are now looking at alternative providers as I write this review”

Helpful Report

Posted 7 years ago

“Everything.”

Helpful Report

Posted 7 years ago

“My former internet provider passed their clients onto Europasat and told me to contact his company with regards to my details etc. Despite having called them twice and leaving my number I have not been called back. Have just called their Sales Dept and was told "hold on" and then put through to another number which was just ringing out. Tried to contact them by email and get an answer that this is not possible due to suspicious activities!!! How do you expect to win customers like this? I hope I get some kind of reply soon so that I can set up an account. Otherwise, I will look elsewhere.”

Helpful Report

Posted 7 years ago

“I have just spent over half an hour on the telephone not getting through to Europasat. Their (non-existent) Customer Service department is, perhaps, overloaded? Quite simply the "Usage Graph" no longer displays so that I have no idea at all how much of my expensive allowance is used and how much remains available. I did get through last Friday to Adam. He appeared less than interested, telling me that there was an issue but he had no idea when it might be resolved. What a pity. Although costly the system has been reliably good until now. How frustrating; we will begin to look elsewhere.”

Helpful Report

Posted 7 years ago

“Even though I had cancelled the installation due to poor unreliable service and I had received confirmation that the order was cancelled, they started taking money from my account 9 months later. FRAUD ALERT! They have also sneakily deducted my account in a way to detect notice. Which financial authority can I report them to?”

Helpful Report

Posted 7 years ago

“Once my system was Tooway. It worked well, they responded to queries by email or phone quickly and my download estimate was up to date. Now it seems to have changed to Europasat (?) and it is pathetic. The "new" website seems to have no options which function at all, except "Buy a booster". You touch it with the cursor to see what is next and it debits your account without any possibility of confirming. If you go back to try again and delete, it takes your money a second time. I think that is illegal and I told them so. All the options for "back" or "next" do nothing except show a red no entry sign. In other words it is completely non-functional as far as I can see. On top of that, the Tooway "download" bar which ran alongside the monthly allowance bar, divided into 4 (i.e approximately 1 week amounts) and seemed to be updated in real time, is now a circular "clock" which is not so clear, and is updated only every few days. (i.e today, 13 May @20.30, it was last updated THREE days ago, which is next to useless. Finally, what used to be my Tooway download allowance of 8 Mbytes, now seems to be 8 Mbytes download + Upload, without any notification and my online time is virtually halved. Not happy and looking to change.”

Helpful Report

Posted 7 years ago

“Awful technician installed, eventually. Lots of lies about being late: van broken in to, staff not turning up, etc, etc, then very rude in our house, etc, left mess in house and rubbish blowing about our garden. The internet has poor connectivity and falls off lots. Poor care less customer service. Good luck getting through. I was hardly able to get through by phone much of time. This month I've been charged 5 times in one week, which I am still trying to get sorted. Awful.”

Helpful Report

Posted 7 years ago

“Horrible service, does not work as "advertised", highly unreliable. The customer service and support way below expectations,”

Helpful Report

Posted 7 years ago

“The service just doesn't give the speed it promises, calls aren't returned, emails don't get a reply. I think this is a company that is simply over-whelmed. Focus on keeping your existing customers rather than churning through new ones to get whatever government grants are available. Simply terrible service.”

Helpful Report

Posted 8 years ago

“Why can't you keep one promise and call back or reply. My internet has not worked for over a month and you do nothing. i can't believe you ever get more than a 2 star review”

Helpful Report

Posted 8 years ago

“My system has not worked for 1 month now, i have left endless messages for an engineer to call but of course they never do. I wish i had never bought it, i would never recommend it, it has never worked, and i consider it to be a total con.”

Helpful Report

Posted 8 years ago

Hi Nick, I am sorry to hear about the problems you have experienced with your system and as a customer so far. Following our phone conversation the replacement router is on route for arrival today. Please do not hesitate to contact me directly if you have any further questions. Kind Regards, Alex.

Posted 8 years ago

“Refusal to reply to e-mails - internet service extremely slow at times - still no way of keeping track of up to date data usage - now 23rd March but my data usage page is dated 9th January. not at all what their adverts promise. Would like to give a review on customer service but as yet have not been able to allow enough time to wait for a connection”

Helpful Report

Posted 8 years ago

Bigblu is rated 3.5 based on 1,223 reviews