Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 498 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

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“What a bundle of muppets!! Purchased a new "free Hub" online and paid by credit card, 8 days later no sign of it, called the helpline and was told that they had used a low cost courier who has agreement with them for up to 14 days delivery, Not happy to wait another 6 days I asked for the order to be cancelled and the money returned to my card, you wont believe the response, "you will have to wait and refuse delivery of the goods, after which when they are returned to the store the money will be refunded to my card" and wait for it, that process could take another 14 days, needless to say I argued profusely with the sales girl who frustratingly repeated the process three times despite me pointing out that no tracking number or delivery schedule was provieded with the despath e-mail, eventually as it hit 8pm the sales girl just "hung up" Never waited anything more than 4 days with Amazon or similar sites, Evans are a "computer says no joke" really frustrated!!!!!”

Helpful Report

Posted 9 years ago

“Avoid any mechanical repair - your bike will come back worse - that is if they attempt the repair in the first place. Gear cable frayed within 200 miles after they adjusted because of chain dropping since new. At first service this was pointed out - it was printed on the repair receipt and .... they didn't touch it. Bike given back to me and first ride the following day, the chain drops off. These guys are not imo bike mechanics. Reminds me of yts trainees.”

Helpful Report

Posted 9 years ago

“Ordered a bike from Evans. Paid deposit. Had to chase. Apparently their computer system is not good enough to allocate stock. So someone else got my bike and i don't get what was ordered and confirmed as ordered. unfortunately no one told me so by the time i phone to follow up, sales are over and of the Bikes i was looking before at elsewhere, have sold out. They will offer to refund my money or sell me a worse bike. They won't offer me the new model unless i pay GBP 200 more. If you ask for help and make a complaint you get a replay of choose a worse bike or take you money back. Pretty awful experience. beware an order is not actually an order at Evans. Money changing hands means nothing.”

Helpful Report

Posted 9 years ago

“Ordered some stuff just before Xmas that entitled me to an e-voucher to use in the new year. When the item turned up they had sent the wrong colour. Wasn't too bothered as black (instead of blue) was OK and a bit of a hassle to send back, fill in exchange form etc. The e vouchers never turned up though. I chased and received an email saying I would receive them in a couple of days. They never turned up and after a couple of chasers I gave up bothering. At the end of the day it was only a tenner so a trivial sum. So trivial in fact you'd think a retailer would sort it so as not to lose a repeat customer wouldn't you?”

Helpful Report

Posted 9 years ago

“I had a problem with front and rear hubs of a bike I purchased online from Evans . They packed in after 200-300 miles of riding. I emailed Evans numerous times. They didn't reply , they didn't want to know. I was extremely disappointed”

Helpful Report

Posted 9 years ago

“I recently visited Evans in the West End in London and was served by Julian W. I had pretty much made my mind up what I wanted but we went through the elimination process nonetheless. Julian was very keen and helpful and I bought the bike after a short test drive. I did get the feeling that he wasn’t really that bothered about serving me and that the attention I was getting was just the usual stuff. I then bought some other stuff, a helmet and a hi viz. Julian pointed out that I would get a £20 voucher if I spent over £100. The two transactions were put through separately so not qualifying for the voucher. I pointed this out and he just wouldn’t answer if I would get it or not eventually only saying that I should. He was furtive and really was avoiding the subject. i had just spent over £700 without effort or quibble and so it’s not the money it was just a cheap move by him. It’s a relationship based on trust and to be honest I just don’t feel comfortable about shopping there again. I have since bought another bike for my girlfriend with the hat and hi viz and lights etc from the shop just around the corner who were great. I would recommend them but not Evans, sadly. The vouchers didn’t turn up, as I thought. Poor choices Julian.”

Helpful Report

Posted 9 years ago

“Do not even think about working for this company, particularly because you enjoy cycling. Make no mistake - this company IS the Sportsworld of the cycle industry and actively encourages its managers to exploit and hurt you in any way they can. It even incites other staff to do this as well. It has such a low opinion of its staff it even struggles to pay the minimum wage to them. I've never worked for a company that has such an inherently nasty culture - avoid!, avoid!, avoid!”

Helpful Report

Posted 9 years ago

“Evans delivered a faulty item, rang them & they said send back & send proof of postage cost - returned it special delivery and they signed for it so I know they got it. 7 days later I got an automatic email saying I had filled in the returns form but they had yet to receive the item. Liars!! So now I have no item, am £200 out of pocket and another £8 postage and they are refusing to admit they have lost it!!”

Helpful Report

Posted 9 years ago

“REALLY AWFUL PLACE TO WORK! They are the worst place I have ever worked - full stop. Minimum wage, poor training.. If you love cycling go and work for your LBS, give this Sportsworld of the cycle industry a very wide berth as they get off on really hating their staff! :-(”

Helpful Report

Posted 9 years ago

“I have been to the store a fair few times now, having purchased my bike from them a few months ago. There are never any staff around on the shop floor, and if you eventually find someone and ask for help with anything they look at you like you've fallen out the sky. Also, twice now there's been confusion whether really minor alterations to my bike have been free of charge or not.. Each staff member seems to have a different opinion and whilst I obviously don't mind paying, it's really embarrassing when you've been told something is free and then are made to feel like you're pulling a fast one. I definitely won't be returning any time soon.”

Helpful Report

Posted 9 years ago

“Ishmael in the Spitalfields branch is very helpful and goes out of his way to help customers, would definitely go back there.”

Helpful Report

Posted 9 years ago

“Tried to buy a tyre today but the guy on the till ignored me because he was on the phone to a customer. Continued to ignore me for further 3 to 4 minutes. No acknowledgement of my presence, no attempt to find another assistant to help me. Rude and unwise behaviour. I just walked out without buying anything and shop lost a £45 sale. I generally find Evan staff very helpful but I shan't shop in that branch again”

Helpful Report

Posted 9 years ago

“Arrived at 9am at Evans Cycles Spitalfields to fix a tube valve, 'Good Guy Greg' sorted me out with an on the spot rear tube replacement. Greg had finished quicker than Carlos could put the order through. I was out the door and on my way at 9.15. Cheers guys!”

Helpful Report

Posted 9 years ago

“The Wandsworth branch in London is a must avoid. Long story short, they told me they could repair my broken chain and provide a gear service for £45. I was informed I could collect next day by 5pm. Arrived at 5pm - bike was not fixed, no one called me, I tried calling them twice with no answer prior to arriving and now the cost of repair was suddenly £155 and it would take at least 3 days to fix. 15mins later and attempts to resolve the issue with the store manager - I was given my bike back and told to get out the shop. Raised this issue with their customer service team, who tired to tell me it was my fault. I did mange to get my bike fixed for the cost of only £35 and half a day's work, proves it all really. Fair to say I will never use Evans Cycles again.”

Helpful Report

Posted 9 years ago

“Just took my Trek 6300 bike to Evans plymouth city center for silver service and replacement of chain and cassette,for a grand sum of 150 pounds. . Got bike home and noticed that it makes a crunching noise as I cycle along using the middle chainring. I have inspected the middle chainring and noticed that there is obvious wear to the teeth,quite understandable as this is the most used ring out of the three front ones.. This should have been noticed by the so called experienced service technician when replacing the chain and rear cassette and so they should have informed me of this and fitted a new middle chain ring. I have now had to source a new part so I can fit it my self and now I am without a bike for a few days. If I had continued to use my bike in the condition Evan cycles had returned it I would have caused more damage to the new fitted parts.”

Helpful Report

Posted 9 years ago

“Just had my 6 week check on my new bike at Braehead Glasgow store Great service and special mention to Kriss the mechanic for explaining about the problem with changing chainset. To marks.”

Helpful Report

Posted 9 years ago

“Booked bike in for silver service and ordered Ultegra 6800 calipers to replace my existing Tektros. Bike returned with my Tektros still on the bike and they tried to charge me for actually fitting the Ultegras. Wasnt the shops fault as the bike is sent away to the service centre so they are at fault. They even informed me the calipers would take a day to come in stock. Main reason for service was front tyre shaking on descents and no notes in regards to my concerns either. Best bet is to get your bike serviced elsewhere that dont charge you for labour they DIDNT do.”

Helpful Report

Posted 9 years ago

“Bought a lock from them and it was received with no keys. They did send a replacement however. Also bought two Knog lights in 8/2015, but the recommended recharge date said 10/2014! They barely hold a charge and Evans wants me to pay JPY 1200 to return the lights to them to inspect. Seems like fraud to sell expired products.”

Helpful Report

Posted 9 years ago

“very disappointed, the shop staff are clueless and the customer services are an abomination. No clue what they are doing, customer services isnt in their forefront at all. Shame as they could possibly be a good company if they trained their staff!”

Helpful Report

Posted 9 years ago

“Since taking up serious cycling last summer and having bought my bike and accessories from Evans, Wimbledon branch, I have had nothing but very good service with one and two staff going the extra mile on occasions. I will for one continue to shop and service my bike at this branch.”

Helpful Report

Posted 9 years ago

Evans Cycles is rated 1.9 based on 498 reviews