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Evans Cycles Reviews

1.9 Rating 491 Reviews
23 %
of reviewers recommend Evans Cycles
Read Evans Cycles Reviews

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024
Anonymous
Evans Cycles 1 star review on 14th July 2022
William Adam
Evans Cycles 1 star review on 11th November 2021
Melanie Scott
Evans Cycles 1 star review on 28th October 2021
Anonymous
Evans Cycles 1 star review on 28th October 2021
Anonymous
Evans Cycles 1 star review on 28th October 2021
Anonymous
Evans Cycles 1 star review on 28th October 2021
Anonymous
12
Anonymous
Anonymous  // 01/01/2019
Evans delivered a faulty item, rang them & they said send back & send proof of postage cost - returned it special delivery and they signed for it so I know they got it. 7 days later I got an automatic email saying I had filled in the returns form but they had yet to receive the item. Liars!! So now I have no item, am £200 out of pocket and another £8 postage and they are refusing to admit they have lost it!!
Helpful Report
Posted 9 years ago
REALLY AWFUL PLACE TO WORK! They are the worst place I have ever worked - full stop. Minimum wage, poor training.. If you love cycling go and work for your LBS, give this Sportsworld of the cycle industry a very wide berth as they get off on really hating their staff! :-(
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Posted 9 years ago
I have been to the store a fair few times now, having purchased my bike from them a few months ago. There are never any staff around on the shop floor, and if you eventually find someone and ask for help with anything they look at you like you've fallen out the sky. Also, twice now there's been confusion whether really minor alterations to my bike have been free of charge or not.. Each staff member seems to have a different opinion and whilst I obviously don't mind paying, it's really embarrassing when you've been told something is free and then are made to feel like you're pulling a fast one. I definitely won't be returning any time soon.
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Posted 9 years ago
Ishmael in the Spitalfields branch is very helpful and goes out of his way to help customers, would definitely go back there.
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Posted 9 years ago
Tried to buy a tyre today but the guy on the till ignored me because he was on the phone to a customer. Continued to ignore me for further 3 to 4 minutes. No acknowledgement of my presence, no attempt to find another assistant to help me. Rude and unwise behaviour. I just walked out without buying anything and shop lost a £45 sale. I generally find Evan staff very helpful but I shan't shop in that branch again
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Posted 9 years ago
Arrived at 9am at Evans Cycles Spitalfields to fix a tube valve, 'Good Guy Greg' sorted me out with an on the spot rear tube replacement. Greg had finished quicker than Carlos could put the order through. I was out the door and on my way at 9.15. Cheers guys!
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Posted 9 years ago
The Wandsworth branch in London is a must avoid. Long story short, they told me they could repair my broken chain and provide a gear service for £45. I was informed I could collect next day by 5pm. Arrived at 5pm - bike was not fixed, no one called me, I tried calling them twice with no answer prior to arriving and now the cost of repair was suddenly £155 and it would take at least 3 days to fix. 15mins later and attempts to resolve the issue with the store manager - I was given my bike back and told to get out the shop. Raised this issue with their customer service team, who tired to tell me it was my fault. I did mange to get my bike fixed for the cost of only £35 and half a day's work, proves it all really. Fair to say I will never use Evans Cycles again.
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Posted 9 years ago
Just took my Trek 6300 bike to Evans plymouth city center for silver service and replacement of chain and cassette,for a grand sum of 150 pounds. . Got bike home and noticed that it makes a crunching noise as I cycle along using the middle chainring. I have inspected the middle chainring and noticed that there is obvious wear to the teeth,quite understandable as this is the most used ring out of the three front ones.. This should have been noticed by the so called experienced service technician when replacing the chain and rear cassette and so they should have informed me of this and fitted a new middle chain ring. I have now had to source a new part so I can fit it my self and now I am without a bike for a few days. If I had continued to use my bike in the condition Evan cycles had returned it I would have caused more damage to the new fitted parts.
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Posted 9 years ago
Just had my 6 week check on my new bike at Braehead Glasgow store Great service and special mention to Kriss the mechanic for explaining about the problem with changing chainset. To marks.
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Posted 9 years ago
Booked bike in for silver service and ordered Ultegra 6800 calipers to replace my existing Tektros. Bike returned with my Tektros still on the bike and they tried to charge me for actually fitting the Ultegras. Wasnt the shops fault as the bike is sent away to the service centre so they are at fault. They even informed me the calipers would take a day to come in stock. Main reason for service was front tyre shaking on descents and no notes in regards to my concerns either. Best bet is to get your bike serviced elsewhere that dont charge you for labour they DIDNT do.
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Posted 9 years ago
Bought a lock from them and it was received with no keys. They did send a replacement however. Also bought two Knog lights in 8/2015, but the recommended recharge date said 10/2014! They barely hold a charge and Evans wants me to pay JPY 1200 to return the lights to them to inspect. Seems like fraud to sell expired products.
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Posted 9 years ago
very disappointed, the shop staff are clueless and the customer services are an abomination. No clue what they are doing, customer services isnt in their forefront at all. Shame as they could possibly be a good company if they trained their staff!
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Posted 9 years ago
Since taking up serious cycling last summer and having bought my bike and accessories from Evans, Wimbledon branch, I have had nothing but very good service with one and two staff going the extra mile on occasions. I will for one continue to shop and service my bike at this branch.
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Posted 9 years ago
I work in one of the shops and it's a destroyer of a love of cycling, believe me! I'm horrified how nastily it treats its employees - even those who work on the front line. I love talking bikes all day, would love to work for a company that truly supports its local cycling community but am prevented from doing so by this shambolic company - a company that treats us like something smelly it's trodden in! Despite that, you'll get the best service we can muster as we care helluva lot more about our cycling community than this abysmal company does about us! :-(
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Posted 9 years ago
Another unhappy customer. Returned a light to the shop due to an intermittent fault (ie it would not switch on!). Was told it would have to go back to the manufacturer for testing and may take 4-6 weeks. Went in 3 times to be told its still not back but be patient. We will let you know when we receive it. Today, after 4 months waiting, i get told it never actually went to the manufacturer and it works fine so warranty claim cancelled! WTF! Last time i shop there!
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Posted 9 years ago
Booked bike in for service, took bike the night beforehand and called Evans at chilfactor to see when the bike would be ready. Called twice more told me they are busy and would get call to say when done. Now it's four days later still no call went to store still not done no apology nothing !! Totally uninterested staff.
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Posted 9 years ago
Very poor experience, delivery times wrong on website, unhelpful staff in the store. Cancelled order asked for refund.
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Posted 9 years ago
Ordered a Bianchi and paid deposit only to be contacted a week later to be told the bike had been sold and it was the last one. Rubbish excuses offered and crap customer service. No resolution offered just o sorry bad luck you can always pay more money for a bike. Rude condescending patronising staff at Norwich. Never again.
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Posted 9 years ago
Really really bad service! No staff, they all seem to be in the back. Never answer the phone. When I did get hold of them they said my bike would be ready the next morning, when I got to the shop they said it was nearly ready just needed about 20 mins. 1 hour later still no bike. While waiting in the shop people came and went without even seeing a member of staff. People asking me if I worked in the shop. Appalling ! Still need other items for my bike but will not be getting them from Evans cycles that's for sure!!
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Posted 9 years ago
don't bother with the gateshead branch they havnt got a clue customer service doesn't exist
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Posted 9 years ago
Evans Cycles is rated 1.9 based on 491 reviews