Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.35

2.4 Rating 336 Reviews

33 %

of reviewers recommend Evans Halshaw

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Metrics

2.4

Based on 336 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Evans Halshaw 1 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service from start to finish. Thanks Chris and rest of staff for everything.”

Evans Halshaw 5 star review on 31st October 2022

Helpful Report

Posted 2 years ago

“I applied for a Ford EcoSport advertised on the website for a Nil deposit. Telephone call from Salesperson advised me that Ford had ceased making this car, but that they had a few in the Showroom. Arranged appointment. When I attended at Showroom in East Kilbride I was told that they only had 1 in stock but this had a package on the car worth 650 plus deposit on 45, making a total of 695. I enquired whether they had any other cars in stock under the Motability Scheme and was advised they did not. I was told I would receive 600 from Motability if my car was in good condition, but I would have to wait until I handed the car back by which time the Ford would possibly be sold. Had I known this, I would not have travelled to the Showroom. This is the worst customer service ever. Blatant economy with the truth. I am disgusted by the whole matter and would not advise anyone to go to this Dealership.”

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Posted 2 years ago

“Enquired about a car we saw advertised on there website. They agreed to move the vehicle from one of there other dealers for £99 refundable deposit. I asked if any discount would be given for no part exchange. I got the straight answer of no. The price you see is the price you pay. I agreed to this then the next thing they were talking about were add ons, Basically so the salesman could then get more commission. I said I would think about it. The next day I hot a call from the salesman asking if I had made my mind up, I old the salesman I was looking at an identical model at another dealer as it was cheaper than the one they had. He went onto say they could price match as long as it was the same spec and was within a 40 mile radius. I replied I didn't want a price match I wanted a better price. I was told all there prices were set by head office, he couldn't do anything about this , my reply was his manager maybe could help. I spoke with the manager he told me the same thing only head office could alter the price. I asked the manager to contact head office , he said he would do this. 3 weeks later I am still waiting for an answer. I purchased a vehicle from the other dealer. So in my experience stay well clear of Evans Halshaw Grantham.”

Helpful Report

Posted 2 years ago

“As always 5 star service from Paul Johnson, start to finish, was made very welcome and other members of staff working around were also equally friendly.”

Helpful Report

Posted 2 years ago

“I booked my Vauxhall vehicle for an OBD scan because there was a prior diagnosis of a fault with the Glow Plug Relay. I advised them of the prior diagnosis at the time of booking. I was advised they would have to do another OBD scan but if the pre diagnosed fault was the only problem I wouldn't be charged for the scan. I was asked to leave the vehicle for the day to give them time. No problem with me as I wasn't using the vehicle at the time. At the end of the day, I got a phone call to advise me that "they have to do further checks so could I leave the vehicle till Monday". No problem again. However, over the next 4 WEEEKS with several phone calls I was told exactly the same thing. At the end of that 4 weeks, I went to collect my vehicle as I had got fed up with waiting. On collecting, the vehicle was parked well away from the workshop with a flat battery and no signs that the vehicle had even been in the workshop let alone having had any checks done. Nothing had been done. I would like to have given a zero rating but that isn't available. Really disappointing for a major dealer.”

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Posted 2 years ago

“Hi would like to thank everyone at Evans Halshaw Adam,Paul & Sharon you guys were absolutely amazing thank you for sorting My Ranger wheel out. What a pleasure customer service was outstanding 👏Thanks again Regards Steve Herron”

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Posted 2 years ago

“very good service .Thankyou to Liz. very satisfied with the price and condition of the car. Liz made the process of buying easy.”

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Posted 2 years ago

“Excellent service many thanks to Graeme Horner for all his help”

Helpful Report

Posted 2 years ago

“After booking an appointment to view the car at the Shiremoor branch I was met by an unhappy and uninterested salesman who was clearly not enjoying his chosen profession. We test drove the car with him sitting in the rear giving unenthusiastic one word answers to questions and comments about the car.Back in the showroom he had no interest in valuing my trade-in without me agreeing to buy the car saying it would take 40 minutes to value and would be a waste of his time if I did not want to go ahead. After my complaining about it he eventually disappeared for a good while and returned with his manager who reluctantly quoted a value on my car without even seeing it. Totally unprofessional and intimidating sales pitch that left us in total disbelief at our experience. We left and called into a Ford dealership next door Arnold Clark who were welcoming and professional, found us the same model of car,gave a very good trade in price which we accepted and bought their car.”

Helpful Report

Posted 2 years ago

“Service from Liam was excellent, he was so helpful throughout the process. Very responsive to emails, nothing was too much trouble for liam”

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Posted 2 years ago

“Kettering branch!! Manager Steve rude and intimidating. Damaged my sons car then tried to tell me it was already there! AVOID THIS GARAGE!!”

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Posted 2 years ago

“Shocking in every aspect . Very upset . My business will never go to any branch ever again 🫤”

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Posted 2 years ago

“Excellent customer service”

Helpful Report

Posted 2 years ago

“Where do i even start? sold me a car advertised with full service history when its only had 3 services and last one being at 40k miles the car is currently on 73k miles....they'll tell you they do all these checks and service your car but my car turned up with no washer fluid whatsoever, oil below minimum, coolant below minimum, they have thousands of cars so don't think for a second the salesman has a clue about the car your ringing up about and probably hasn't even sat in it. Car delivery guy left a mars bar on my passenger seat and chocolate crumbs all over the gear selector! car turned up with 3 mile to empty with dashboard lights flashing and sounds basically saying your car is about to conk out! After driving to fill the car up it was instantly obvious there was something wrong with the gearbox, gear changes weren't smooth and it shifted rough and was clearly slipping...so obvious in fact there is no way Evans Halshaw drove the car down to me and handed the keys over without knowing the car was broke!! Fast forward 3 days and they made me book it in at a local garage just for car to be test run multiple times and sat in a car park for a week just for Evans Halshaw not to authorise the work as it was too expensive apparently, instead they sent someone back down 110 miles each way to fetch the car to take it back to Blackpool Ford to fix it, due to my insurance i had to have a blackbox installed which i made them FULLY aware of but the driver took no care whatsoever and drove my car like it was his own giving me bad scores to point of insurance threatening cancellation and when this wasn't enough when the car got to their garage one of their mechanics unplugged the box!!!! i had to spend 5 hours on the phone to insurance proving the car wasn't in my hands during these times. After ringing up EH they finally plugged it back in but what was interesting was the fact my box recorded multiple trips to shops and chippies, after asking them they claimed "test runs" yes im sure driving my car to a fish shop was just a test run even though it shows they parked outside it for a good 5 min like hm, also makes me laugh that they unplugged my dashcam how strange..so just know when your cars are in for repairs they're being took on joyrides. fast forward 2 weeks and i finally got my car back, gearbox was fixed but they also fitted steering parts without telling me and my steering was super heavy and they told me thats how its meant to be! before i could use one finger to turn the wheel now i needed both hands.....car also turned up with less than 10 miles yet it left with over half a tank which tells me they used a lot of my petrol on joyrides, gave them their courtesy car back with fuel and thats the thanks i get. Took over 3 months for the salesman to even send off the V5 so i wasn't even the registered keeper for 4 months, warranty pack i didn't get sent for 3 months either, AA cover they "gave" me didn't even work and the salesman goes from your best friend to ignoring you after they've got your money i even heard him sigh on the phone as i reported the issues...how dare i as a customer moan about a broken gearbox not even 10 min after it was delivered in such a state. So yeah beware using EH, they do zero checks and cant even be bothered to hoover the car out so what does that tell you? they dont service or check your engine and will happily delivery a car to you and hand you the keys knowing its broke not to mention the prices, they'll tell you their prices are what cars are going for now yet they'll offer you say £5,000 for your car then do nothing to it and relist it with £2,000 on top so why anyone sells them their cars is beyond me you'd make more from private selling. Would avoid and use a private seller.”

Helpful Report

Posted 2 years ago

“Promised to fit new parcel shelf, so we bought car and paid for delivery, No parcel shelf, very disappointed”

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Posted 2 years ago

“Customers service excellent and exceeded expectations, especially from Ian Bexley. Highly recommend.”

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Posted 2 years ago

“It was all a really quick service”

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Posted 2 years ago

“Car had a health check they said the air con was OK they ticked it off on the sheet. Took the car to another garage the next day to be told the air con needed a recharge it was completely empty. It cost me £100 to put right. So if you are offered a health check beware.”

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Posted 2 years ago

“Have just exchanged my car today with Ian at Blackpool .He was so helpful and nothing was too much trouble . He fully explained all about the car took me on a test drive and taxed it for me. He was so patient especially as I had forgotten to change my insurance, which he did for me as well. I would fully recommend Evans Halshaw . This is our sixth car from them.”

Helpful Report

Posted 2 years ago

“Extremely pleased with the customer service at Evans Halshaw in Ashton- under-Lyne. We put our car in part exchange. We got a good price for our car. Kieran was very friendly and sincere. This is the 2nd time we've bought a car from Evans Halshaw. Thank you Kieran.”

Helpful Report

Posted 2 years ago

Evans Halshaw is rated 2.4 based on 336 reviews