EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,480 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took a long time to get The end product, but I guess that’s understandable. You might consider a lower rate for small projects like mine.”

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Posted 5 months ago

“I am so please with the product. It’s such a treasure for me and our family. I have been unable to obtain assistance request which is disappointing.”

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Posted 5 months ago

“The copies of my over-size photos are excellent. I'm very happy with the results. My only complaint is that the sompany seems a bit disorganized. They kept mixing up my order with other customers and it took a bit of time to get it all corrected. Also, I had specifically requested that the backs of the photos not be copied, but they did that anyway. Not sure if they charged me for that or not.”

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(Photo Scanning) - Posted 6 months ago

“My only complaint focusses on the diminiative thumb drives and equally tiny hub to connect with a lanyard. Aged arthritic hands have difficulty handling them. That is the reason I give 4 stars. Your intermediary in Dartmouth--Gatlin's--is convenient and personnel are pleasant to work with. I like the fact that humans handle the pick-up and drop off rather than shipping via UPS or USPS.”

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(Slide And Negative Scanning) - Posted 6 months ago

“The drop off of my slides was convenient at one of Everpresent's satellites. Communication from representatives kept me informed of the process. I was not aware that I would have to download Tango to receive my pictures. Being technologically challenged I wish I had know this prior to selecting having my pictures sent to me. I had to select receiving my pictures on a thumb drive which caused a delay and additional expense. When I finally received my pictures, they were great. I had not shared these photos with my brother for 50 years and was able to do so. I have another project that is from 1968 which will be coming your way in the future. Thank you for allowing me to share the memories!”

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(NH - Manchester) - Posted 6 months ago

“Cost was high. I had 20 videos marked in chronological order but received back in no order. Also, is there a way to name or label each video once they are posted?”

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Posted 7 months ago

“Excellent work, excellent customer service. Quite expensive, but is so much better than the "competition", that I found it worth it. (I sent work to a well-rated competitor and found it unusable. Sent same to EverPresent and was pleased.) Would have given 5 stars except for my disappointment with the online storage option. I selected and PAID FOR one year of on-line access. I do not get it. If I don't access my files within 4 days or a week, they disappear. One customer service rep said they had a 10 day guideline after which they clear them. That is untrue; it is demonstably less than that. Regardless, service is not as advertised.”

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(Mail In) - Posted 7 months ago

“Overall had a great experience. I received constant updates on the progress of my order. I received it in a timely manner and the company was able to recover good quality film. I appreciate their work.”

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(PA - Harrisburg) - Posted 8 months ago

“Very good service overall, and everything was explained clearly. I'm giving this four stars out of five, since I think there were parts of the videos I submitted that could have been cleaned up a little bit more, and apparently there was no audio on any of them, but tthe way it was explained didn't seem that clear, just a vague definition guide if there was audio hypothetically.”

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(NY - Ballston Lake) - Posted 8 months ago

“It was a very easy process. Everyone I spoke to was very friendly and professional.”

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Posted 9 months ago

“Follow up was good. Transfers of tapes was done well. Have a rather large photo preservation photo that I am considering for EverPresent.”

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(NY - New Rochelle) - Posted 9 months ago

“Process was easy to initiate. For me the Download/Upload bit was difficult, but i asked and got help from a friend. Was able to print my slides at Walgreen's pharmacy..”

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(CT - Newtown) - Posted 9 months ago

“Thank you to the skilled crew at EverPresent for a fantastic job converting our family’s 8MM reels. We had no idea what condition they would be in and were pleasantly surprised. We trusted your team and were not disappointed. We will surely be recommending you to family and friends.”

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Posted 9 months ago

“The work was good I was just surprised that 3.5 minutes cost $90. I had no idea of the length, but it was nice to know as I think to evaluate further whether to do more”

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Posted 9 months ago

“Pleased with service and program overall. I wanted to have my wedding video digitized from VHS. It was about 1 hour long. I was disappointed that I was charged extra to digitize the entire 6 hr tape (which had old reruns on it and I did not realize). The service was so spot on I thought there should be a way contact me to see if I want to leave all. that out.”

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Posted 9 months ago

“I was pleased with the communication and service through out. I liked the finished product and that my items were not being mailed as mail seems less reliable. I was disappointed that I discussed that the item I was trasferring was my wedding video (which was under 1 hour) but the tape was longer and happened to have old TV shows and sports that were taped over. I paid extra to trasnfer all that undesired content, when a communication asking if it was wanted would have helped. Overall service was timely and good. I would use them again .”

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(Video Conversion) - Posted 10 months ago

“quality of work was fine. Tming was a little slow but they kept to their agreed schedule. Pricing was initially a negotiation, and once the sales people agreed on a price the production people sought to modify it. In the end they honored their initial agreement, though, and did the work for the original agreed-upon price. Points for sticking with your word!”

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(Photo & Video Combo) - Posted 10 months ago

“I was very happy for the most part. Some of pictures were digitized on the back. I had sorted all photos by date on the back, and about five of the pictures were the date.”

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Posted 11 months ago

“EVERPRESENT is timely, professional, and thorough. They take good care of your memories.”

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(Video Conversion) - Posted 11 months ago

“Very good communication during the digitizing process--I always knew what stage my project was in. The quality of the scans were good and I am happy with them. The website is easy to navigate and I was able to easily rename and download my photos. I didn't use the app, so can't comment on that. A bit pricey, and there are a lot of "add-on" services that you can get, for a price, which I had to decline because I was already spending more than I wanted to. But they don't really do the hard-sell on the add-ons (I felt my decision to turn them down was respected.). I have a lot more photos that I need to get scanned but I think I need to shop around and try to find something more affordable for me. The only other negative is that they forgot to apply a discount that I had asked for, so I had to press a little to get that refunded, but they came through and gave it to me. It was a little less than I expected, but was at least something. If money wasn't an issue, I would definitely use their service again.”

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(Multi Format Photo Only) - Posted 11 months ago

EVERPRESENT is rated 4.6 based on 2,480 reviews