“I was disappointed with the IPHONE 6 coversheild I ordered. I put cover on and put phone in my purse. I pulled phone out of my purse only to discover large scratch on face of shield It seems my car key scratched it. I thought cover was virtually foolproof and I have only had the cover for over a month. I paid good money for a product I feel did not live up to the promise made to the consumer.”
“I'm writing this review, possibly prematurely, and I hope my journey with Evolutive Labs will end better than it has started.
I pre-ordered a PlayProof case when they were first announced because I wanted super protection for my new 6s Plus. I believe the release date was going to be the end of November but I can no longer find a reference to it. It is only a week after Thanksgiving, but I have not yet received any update on shipping. I'm trying to be patient but an update from the company would be welcome.
I also ordered a RhinoShield, separately, but not long after my case order, as my initial screen protector choice didn't work out. Since I had already placed an order for the case, and I had been communicating with the same person, it would have been a treat to have them bundle the two and allow me to save some money. No dice.
The screen protector shipped within a week of placing the order but never arrived. Since this was coming via USPS First Class, a week to get from NJ to OH should have been sufficient. The tracking still shows no movement from NJ and I had to fight with them for another week to ten days to have a replacement sent to me. The expectation was that I pay another $5 for shipping and I thought that was poor customer service. After posting to their Facebook page (after email communication seemed to have stopped), they sent another screen protector out and I am now watching the tracking and hoping against hope that it arrives.
Still no word on the case, though, but I am hoping I get word soon that it has shipped. I will give the company kudos for being easy to work with when I changed my mind on the design of the case a couple times and, initially, they were quick to respond to my emails regarding the screen protector not arriving.
At this point, I am hoping that the case and the screen protector are all they are touted to be and more, because, with the amount of cases and screen protectors out there, I don't know that I'm anxious to work with Evolutive Labs again.
I doubt I will be able to update this review to let anyone know about whether the items are delivered so, if nothing else, just be aware that the company is based in Taiwan with little presence in the US and that shipping takes time. While it shouldn't be necessary, it may be worthwhile to pay the increased cost of shipping for quicker and perhaps more reliable delivery.”
“Customer service is excellent. I'm glad that they stand behind their products. My bumper was cracked. Sent an email to customer service and received a response within the day. My claim was processed without question. Additional info re: CARE for the bumper was given. I was very pleased with the service and decided to buy another product. Playproof case for iPhone 6. Thanks!!”
“What a great company ! Products you can count on being superior at an affordable price with the best customer service I've experienced. I am not a paid reviewer. I am writing this after purchasing bumpers and screen protectors for multiple phones through the years. Currently using an iPhone 6 and have never been happier with the protection Evolutive Labs products provide. Trust me, don't waste time and money with other companies. Buy the right product the first time and you'll be glad you did.”
“Hello, good morning. So far not received the product . From what I saw it in the screening is stopped at customs since the 24th of November.
I look forward to receive as soon as possible to give my opinion .
thank you”
“I can only give a review after i get the product. Not yet delivered to me. Review may change only after i get to use the product. You guys at Evolutive Labs SERIOUSLY need to change your logistics partner”
“This case is amazing! Thinner and lighter than any other I have used, which has been many. Almost perfect. The only complaints I have are that it is slippery and it shows fingerprints on the back. If it is possible to make it gripper, it would be the perfect case.”
“I absolutely love my rhino shield crash guard bumper for my note 5! It keeps the sleek design of my device and compliments it very well. I had a slight problem with the first one that I ordered and Evolutive handled it without issue. Customer service was great and they replaced my bumper immediately. I would definitely order again and recommend the rhino shield crash guard. I also received the screen guard and love it as well. It doesnt interfere with the touchscreen in the slightest and it's as responsive as it was prior to putting it on. I have gotten a few little scratches on the screen protector but it still is as clear as the day that I originally put it on”
“I ordered a Playproof, but was sent the wrong order. Evolutive Labs was helpful and willing to remedy the problem; however, communication has been lacking and the process has been SLOW. It had been more than three weeks since I returned the incorrect case, and as of this writing, have yet to receive the proper order. I am confident Evolutive Labs will work to improve in this regard.”
