“Could not be more upset. order a screen protector from them. it was expensive and took a month to arrive. The screen protector that arrived was incorrect, either the adhesive or the hold punch was on the wrong side. I contacted them. They asked for my phones SN #, which isn't relevant to which screen protector i ordered. I was told I would have to pay to ship it back to them and that there would be a restocking fee. I did not as I am not sinking any more money into this.”
“Worst company ever.
Button on my €55 case came off after only 3 months of use and they want to charge €7 to post a tiny piece of plastic.
Avoid at all costs.”
“I bought the 9H tempered glass for Google Pixel 7a, literally the biggest waste of 25 dollars you can ask for. Thinnest piece of plastic imaginable, might as well put a walmart bag on there for the same amount of protection, also there were no installation instructions that came with it or a video online, just numbers on the product as if I'm supposed to understand how that works. Never been more disappointed in a Rhinoshield product”
“I have stood behind Rhinoshield for the past 10 yrs. I tend to drop my phone A LOT and time and time again the Solid Suit phone case with their screen protectors have saved my IPhone without so much as a scratch, so they are well worth the higher price tag. Once, I dropped my phone and it landed screen side down directly on top of a very large jagged rock while putt- putt golfing. The fall destroyed the screen protector, which had an impact hole in it, but after removing the damaged protector my phone screen was fine. The solid suit case has a shock absorbing waffle imprint inside its case. The case was almost perfect with just a very small scuff mark. I have no doubt my IPhone would have been destroyed if I hadn’t been using a Rhinoshield solid suit case and their 3D screen protector. I have dropped it numerous times directly on concrete and there has been zero damage to my phone, solid suit case and screen protector.
Recently, however, I upgraded my phone and when ordering my new Rhinoshield case and screen protector I ordered their Clear Case, not realizing it was not part of their solid suit line. I noticed it right away when I opened the product. I went back to the website which stated it offered ShockSpread LUX so I wanted to believed it was likely as protected as the Solid Suit. I was wrong! Just 12 days after installing the Clear Case it was knocked off a wooden night stand onto a carpeted floor and I was shocked to find a large dent in the clear case and an impact hole in the 3D Anti-Blue screen protector after the 2 foot fall. The phone had to have hit parts of the night stand on its way down. My phone wasn’t damaged but both new products were significantly damaged and now needed to be replaced. I contacted Rhinoshield and they promptly replied and offered to replace the case under their lifetime warranty. I just needed to pay for shipping. Keep in mind they are located out of Hong Kong so there is a time delay on communication. I inquired if I could change back to a solid suit case instead, clearly not pleased with the amount of damage to the case and protector after such a short fall. Sadly, I could not and I was only offered a 10% discount, which is nothing considering the cost of another new Rhinoshield case and screen protector, just 12 days after installation. In total the mistake cost me $115.43 which has put a sour taste in my mouth. Not noticing the Clear Case was not part of the Solid Suit line was clearly my error but since they cost about the same amount and it stated it was the same high quality material I wanted to believe the protection would be the same but it clearly is not. Even though customer service was prompt I do feel they could have given, at the very least, a decent percentage off the replacement case since it was a brand new case. Nothing crazy, perhaps 20%?? I would strongly suggest making sure you are purchasing from their Solid Suit line for maximum protection. We found the 3D Anti-Blue screen protector I purchased installed easier than the cheaper 3 D screen protector my husband and daughter purchased. Customer service is prompt but keep in mind there is a time difference when waiting for a reply. Shipping takes approximately 10-12 days since it’s shipping overseas unless you order off Amazon. Know Rhinoshield does offer a lifetime guarantee on their cases, however, if you’re not happy with the quality of the product even if it’s brand new it will cost you close to full price to change.”
“Pesimo servicio al cliente, mi paquete lleva 15 dias en el mismo lugar y les escribi 5 emails y por todas las redes sociales por varios dias y nunca han contestado. En los comentarios de ig me di cuenta que les pasa a todos. Nunca contestan a nadie.”
“Disappointing Experience with Rinhoshield - A Must Avoid!
I recently placed an order on the Rinhoshield website, and unfortunately, my experience has been extremely disappointing. I ordered camera protectors for my iPhone 15 Pro on September 23, 2023. The installation went smoothly, but the product turned out to be defective, making it impossible to use the photo mode with the Macron option.
What followed was a series of frustrations with Rinhoshield's customer service. After reporting the issue, I was asked to pay shipping fees to obtain a replacement product, which I found completely inappropriate given the product's defectiveness. My requests for a free replacement were ignored, and I ultimately had to resort to Paypal's dispute resolution services to achieve satisfaction.
The replacement process took nearly two months, which is unacceptable. Furthermore, the way the company seems to insinuate that I am responsible for the problem is simply shocking. This goes beyond simple customer dissatisfaction.
In conclusion, I strongly recommend avoiding this website. The company's attitude towards its customers is unacceptable, and it is advisable to seek more reliable and customer-friendly alternatives.”
“I purchased a personalised case from you but unfortunately it arrived damaged. Despite reaching out via email immediately to report the issue and request a refund, I was informed that only a replacement was possible. The replacement case would have taken another 2 weeks to arrive so I expressed that this was impractical for me as I needed a case to be able to use my new phone but all of my emails from then on had been ignored. I am truly disappointed in the customer service of this company and the quality of the cases that they send out is poor.”
“Bought a ZenFone 10 screen protector and they sent a (poorly disguised) ZenFone 9 one. They just put a new sticker over.
However, it is too small as the screen on the ZenFone 10 is slightly bigger. The quality looks nothing like advertised on RHINOSHIELD or Asus websites (not covering properly and not nice to use with android side gestures.)
Additionally, they made me pay for delivery on both ways even though they provided me with a product which is not as described, which is against UK law. I decided not to argue and let my credit company card deal with it.
Avoid! The "premium" shtick is a sham. Their customer service is unpleasant.”
“So I got a solid suit iPhone 8 case and it is very durable but the buttons aren’t actually apart of the case. The buttons can easily fall out of the case and because of that I am missing my power button and my upper volume button. You should only get one of there cases if you drop your phone A LOT.”
“It is great product I was running towards the bus and my phone fell down and went like 2 meters forward and about half a meter down and it's has no damage only rhinoshield is a bot scratched but I can't even fell it it's just visually so I definitely recommend get phone case and screen protector best 50€ spent”
“I drop my phone very often so I wanted to buy a protective case to keep my phone safe. My Rhinoshield case did not do that.
The glass cracked, the bottom right of my screen's pixels died, my touchscreen was damaged, and all with the case still on the phone. I struggled to find a cute design (the artist collabs are the only really cute designs imo) and the matte finish picks up a lot more dust/dirt than cases I've had in the past.
The design was at least printed well, the delivery was quick enough, and was delivered in recyclable materials.
Would not recommend as a protective case (like it was advertised) but if you wanted an expensive decorative case it's serviceable enough.”
“After watching the impact screen protector video and after my wife bought one some time ago I expected to receive the same strong rigid plastic screen protector that is portrayed in their video. What I actually got was a flimsy piece of soft plastic that is clearly far cheaper and lower in quality.
After discovering this when the installation failed I reached out to customer service for a refund and I have been given a variety of excuses - one of which is that my curved edges requires a different product. However since my wife had a spare older rigid model that we cut to size and works just fine I find this answer suspicious. They are refusing the refund request and will only offer a free replacement which I do not want or need.
It appears they have reduced their quality after building up a good reputation. The marketing video still implies that all their impact screen protectors are a hard rigid plastic but what I received was very soft and flimsy.”
“iPhone 14 clear case - the rubber camera shield fell off and stretched within 1-2 months, and now one of the volume button covers has gone missing. I understand normal wear and tear, but I've had the case for only 6 months now. My previous case had similar issues but this mostly occurred after 2 years of ownership.
Not going to purchase a case through Rhinshield again”
“I’ve been a fan for a few years but I’m a bit disappointed when I did finally make a purchase. The case is a nice fit for my new iPhone. But my main issue is that the camera ring pops out too easily. Most of the time it pops out when I put the phone into my pocket. It might sound like a small issue but when the camera ring is removed the IPhone camera lenses have no protection.”
“One of the absolute most backwards useless companies I’ve ever been to. I guess the first red flag should’ve been California but for it to sit there for a week before sending it to Illinois for another 4 days when all it had to do was go one state over is crazy. My phone case from Shanghai China got here before something from the shithole state. Ordered a week ahead of my phone getting here for a reason. Useless.”
“Pros:
- These guys work hard. They arrive by 730-8, don’t leave till 430-5. Everyday the weather cooperated, they worked. Guessing the subs get paid by the job, not by the hour.
- Good paint jobs are about prep. They stripped the entire house, pretty much down to bare wood.
- The place looks great – a few exceptions
Cons:
- High pressure sales job. The salesman lied about some kind of corporate rebate ‘showcase house’, then offered a deal good for today only, and refused to provide any details other than the sales agreement.
- Priced based on square footage, the Rhino Shield rate penalizes homes with lots of windows or sloping landscapes. They bought 15 gallons of finish coat and used 8 gallons, obviously their square footage methodology was not really that accurate for my home. Since their labor rate is a function of square footage as well, I think I paid too much.
- High pressure/price tactics with carpentry repairs. First they could not tell me what needed repair until the house was stripped, then once stripped, pushed me to accept their carpenter to keep the job moving. My advice is make sure any repairs are done before they get here or have your preferred carpenter on standby.
- They left me with 7 gallons of finish paint, because it is a custom color. Trim paint was white, and one must assume that they had extra, which they refused to leave and rolled into the next job.
- These guys are coin operated and stick to a legal script and contract, no personal touch. If you like doing business that way, this is a pro, I was always a hand shake with an honest operator that let his work do the talking instead of 4 pages of legal ease.
- Guarantee is solid on paper, but it will cost you $450 to have them come out and fix each problem (after a year) – I understand the cost of sending a guy out, but if the product legitimately fails they should eat the $450 and fix it. When my warranteed water pump went on the car, the dealer gave me a loaner and fixed it N/C, no questions, end of story.
It just irks me:
- After ignoring multiple email requests for pricing explanation for over a month, they accused me of acting in bad faith for indicating I would not make the final payment until the question was answered. Guessing that the owner is a lawyer.
- When they took down the gutters, they lost/broke lots of the hardware, which I ended up buying instead of them butchering the situation.
- Windy days in the fall are not days to have a wet paint job – lots of pine needles stuck in the primer and finish coat.
- Every day they used the hose, they left it on.
- They pulled out limbs from the woods to level their ladders – they could have thrown them back in the woods instead of leaving them in the beds.
Time will tell if I made a smart decision”
“Ive been using Rhinoshield for years…
Ive been using Rhinoshield for years now and they have never let me down. I had trouble with a watch screen protector emailed them and a great guy named Kol just sent me two more free of charge no questions asked. In retrospect the problems.. (bubbles) was my fault, there is a technique to it which involves lifting one end of the screen and squeegeeing down from the middle, then raise the other end and repeat and its perfect first time. I love the customisability... unlike some reviewers I've had no trouble with customer service, always getting next day emails. These cases are tough, I've dropped mine like everyone else and have no discernible damage. Unlike cheeper coloured cases these are not a thin veneer over hard plastic which scratches and chips at the lightest knock. Its great to change around the coloured bumpers and buttons to suit your self. (Note to Rhinoshield... please extend the replaceable buttons to the watch cases). Finally people keep complaining about the delivery time... they come from France, originally from Taiwan but I expect they carry good stock in France, there is a delay although you can get next day delivery on Amazon. Let's be clear about two things... the delivery time is made clear on the web site.Just read it! And.... whining about delivery times which is what a lot of these reviews are about is NOT reviewing the product! If the case is cracking regularly in a certain spot, or the same thing is reviewed as damaging easily then write about that. I'm sure that kind of feedback will help improve future products and their R & D have something tangible to work with. The product is not it took blah blah days to arrive! The product is what is on your arm or phone. So lets try to be constructive.”
“I dropped my phone on a paved path with few rocks poking out of it. 3D Impact Screen Protector paired with a SolidSuit Case, both from them — my phone screen was broken and had two big spider webs.
After a getting it all replaced, it was nice to know that the 40 dollar screen protector combined with the 40 dollar case led my phone to $400+ worth of repair damage costs.
Note that the screen protector was pretty sitting and suffered minimal damage which was quite disappointing.
Their support had okay response times but wasn’t able to give any compensation at all and only offered to replace the screen protector (with some costs still).”
