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EZContacts Reviews

4.0 Rating 22,043 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Ordered Feb. 16th because of a very low price. Did not receive my frames until March 1st. When I ordered them I was not advised that they were on back order. You get what you pay for. I called twice and first time was told, "they are being processed". Next time I was told they were on back order. Received a message that my frames were "Out for delivery" on Feb. 28th. They were not out for delivery until March 1st. I would not recommend using EZContacts to anyone. They just don't seem to know what's going on. Typical of an online eyeglass store. It's not that EZ. Two stars because I did get the correct frames.
Helpful Report
Posted 1 month ago
Hi there, Thank you for sharing your feedback. We’re sorry for the confusion and the delay in receiving your frames. We understand how important it is to have timely updates, and we sincerely apologize for not communicating clearly about the backorder status when you placed your order. We’re grateful for your patience and happy to hear that you received the correct frames in the end. We will certainly review our processes to improve communication and ensure better transparency for our customers in the future. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We appreciate your input and hope to have the opportunity to serve you better in the future.
Posted 1 month ago
The time to delivery after ordering took way longer than the order system said it would. It just sat and sat without being shipped out. I would have probably gone with a different vendor as I ran out of contacts before the shipment even left the warehouse. I'm probably not going back to EZ contacts.
Helpful Report
Posted 1 month ago
Price are decent but even then there not the cheap to get the lenses I need. Shipping is longer then they advise. I also find it interesting that you are request a review when I haven’t even received the product that was agreed upon with payment.
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Posted 1 month ago
Shipping and ordering was fine but contacts do not seem to be of good quality. Dried out after one pair and does not correct astigmatism as much as trial pair from doctor office.
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Posted 1 month ago
I ordered my prescription glasses on 1/19/2025. I received them on 2/24/2025. It wasn’t until I pressured customer service that I learned the glasses I purchased were out of stock. The fact I paid in full upfront on an item out of stock is a problem. There’s plenty of room for improvement in their customer service department. I would have appreciated a discount for my inconvenience. They did offer me a full refund and or another in stock item.
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Posted 1 month ago
The website states free shipping in the US. When you go to check out the free shipping option is not available. When I questioned why the free shipping is not an option I was told because the item I purchased is already discounted. That is very misleading!
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Posted 2 months ago
took two weeks for me to see any update on my order… i reached out asking why they hadn’t shipped… then got an email saying oops they don’t actually carry the ones i ordered anymore… really?… it took two weeks to tell me that? then i have to jump on the phone with someone in order to get my refund - it’s all just a little weird - person on the phone was sweet though, but i’m nervous about placing anymore orders because i don’t actually have any idea if they actually have what i’m ordering
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Posted 2 months ago
Can’t say anything haven’t received my order yet been waiting for it to arrive
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Posted 2 months ago
My “in stock” glasses took a month to ship! Now I have to wait another week or so for them to arrive
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Posted 2 months ago
I usually have a good experience with EZContacts but my last order was not taken care of in a professional manner. I placed an order and received an email that my order could not be processed because my prescription was not valid. I went back into my account and placed a new order with my correct prescription. Then, I received two confirmation emails that both orders were being processed even though the first one said it was invalid. I contacted EZC through email and the reply I received made it clear that my email was not even read because they did not acknowledge the issue at all and instead confirmed both orders had already shipped. Now I have been charged twice and the only thing they’ll do for me is give a refund after I have returned one of the orders. In this economy, everything is so expensive and every purchase is budgeted for me. Them charging me twice after the first order was deemed “invalid” really messed me up for the month. Won’t be ordering from them again!
Helpful Report
Posted 2 months ago
Hi there, Thank you for your review. We’re truly sorry for the frustrating experience you had with your recent order. We completely understand how upsetting it must have been to be charged twice, especially after being told the first order was invalid. That should not have happened, and we sincerely apologize for the inconvenience it caused. We will be sending you a free return label so you can send back the incorrect order at no cost to you. Once we receive it, we’ll process your refund as quickly as possible. Additionally, we have addressed this situation with the representative who responded to your email. We’ve provided guidance to ensure this does not happen again, and she will personally reach out to apologize and assist you further. We value your business and are truly sorry that this experience did not reflect the level of service we aim to provide. If there’s anything else we can do to help, please don’t hesitate to reach out.
Posted 2 months ago
I am very disapponted at the 4-6 weeks deliver time. My Eye Doctor prescribed Preservision . I should have been told it was this much of a delay. Greg Bachman 770-771-8996
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Posted 2 months ago
I would like the option to order the kind of contacts i want. I should not have to order dailies if i want to change to a monthly. As long as my prescription is valid and up to date i should be able to order what i want.
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Posted 2 months ago
It takes to long to ship my products.
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Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
Took longer to make glasses then most places so if you need your glasses quick I suggest order somewhere else if you’re not in hurry they have best prices
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 months ago
I’ve been waiting over a month for my order
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Posted 2 months ago
Hi there, Thanks for reaching out to us and providing feedback. We're so sorry to see that you have been waiting so long for your order. It looks like you were previously notified that your order is delayed and we expect to ship it out shortly. We would suggest you check your Spam folder if you did not receive that notification, as sometimes our emails get stuck there.  We sincerely apologize for this delay. Please let us know if we can be of further assistance.
Posted 2 months ago
I have spent over $300 in last year. On context, it was supposed to last me for a year. In most of them didn't last me three months
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 months ago
Order hasn’t even shipped yet
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Posted 2 months ago
Hi there, Thank you for reaching out and providing feedback. We truly appreciate you reaching out and want to sincerely apologize for the delay with your order. We understand how frustrating this must have been, and we regret any inconvenience it has caused. After reviewing your order, we can confirm that it has now shipped and should be arriving soon. We’re continuously working to improve our processing times and will take your feedback into account to enhance our service. Thank you for your patience and for choosing us. If you have any further questions or concerns, please don’t hesitate to reach out.
Posted 2 months ago
What we save in price on contacts we pay for in wait time. Every time I order contacts from you guys whether it be 2 day shipping or 5-7 day it always takes at LEAST a week for you guys to even process or ship. Probably will be my last time ordering due to the terrible time management.
Helpful Report
Posted 2 months ago
Placed an order on 01/16/25. On 02/02/25, over 2 weeks later, my order had not come and no communication from the company. Emailed company, rec’d response 3 days later- “ . It seems that the product you ordered is currently being restocked by our manufacturer and we are still waiting to receive it. The current availability estimate is within the next 1-3 weeks.” I’m sorry but this time frame from order to unknown delivery date is unacceptable- glasses are an expensive and needed purchase !
Helpful Report
Posted 2 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 months ago
I ordered contacts, paid extra for 3-5 day shipping, and they never showed up, no email, no phone call. I called and was told that were waiting for a shipment, but they couldn't give me a specific date of delivery and didn't offer to refund my shipping. I called again a couple of days to see they shipment, still none. Customer service rep figured out they could ship 3 x 30day supply to equal my 90 day request. It looks like it shipped, but here yet. Going on 2 weeks...
Helpful Report
Posted 2 months ago
Hi there, Thank you for your review. We are truly sorry for the inconvenience and frustration this delay has caused. We understand how important it is to receive your order on time, especially after paying for expedited shipping. Your order has since shipped, and we sincerely apologize for the lack of communication throughout the process. We also regret that you were not informed of the situation sooner and that it took multiple calls to get a resolution. Please know that we are reviewing our processes to improve our service moving forward. We greatly appreciate your patience and hope that your order arrives soon. If you have any further questions, please don’t hesitate to reach out, and we’ll be happy to assist you.
Posted 2 months ago
EZContacts is rated 4.0 based on 22,043 reviews