Fastway Couriers Ireland Reviews

Name: Fastway Couriers Ireland
Rating: 1.12

1.1 Rating 576 Reviews

3 %

of reviewers recommend Fastway Couriers Ireland

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1.1

Based on 576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Fastway Couriers Ireland 1 star review on 2nd January 2025

Fastway Is Shite.

Fastway Couriers Ireland 1 star review on 19th December 2024

Anonymous

Fastway Couriers Ireland 1 star review on 7th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do Not use this company. Worst couriers in Ireland. Because my parcel had no eir code on it, it sat in the depot for a week. No attempt made to contact me or sender. Still have not received the parcel after 11 days (Dublin-Galway). Update on tracking says its been delivered... But not to me.... No contact from the driver as to where it is. Unprofessional and a disgrace. I would leave zero stars if possible..”

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Posted 4 years ago

“disgrace of a service, no way of contacting them , no phone line in operation , emails are generic responses , hiding behind computer screens avoiding dealing with realtime issues, have a package with Christmas gifts in their Dublin hub since 26/11/2020 and no update on it being delivered most likely lost or robbed at this stage , will never order from a company that uses FASTWAY again”

Helpful Report

Posted 4 years ago

“i ordered an item from a place in Santry Dublin and i live 10km away and it took two weeks for Fastway to deliver the item. terrible service. poor quality. they are completely disorganised.”

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Posted 4 years ago

“For the third time in one year this company never deliver! No way to contact them and tracking always says it is at the depot. When you contact via email and if they ever respond they tell you it's with the driver who will NEVER show up. on one occasion I managed to get the number of depot manager and the driver and when I called them both called me names. REALLY stop dealing with any company used their service.”

Helpful Report

Posted 4 years ago

“WORST COURIERS EVER. Parcel was meant to be here on 12th Nov and now its the 18th and still not here. Told several times it was on van for delivery. Told they were unable to access property for delivery. This is false, I'm working at home, can see the drive and road from window. Drive is open so no reason to not be able to gain access. When I asked for contact number for head office I never heard from them again. Shocking service. Will never use them or buy from any retailer that does. I cannot believe they are still in business. Customer service is non existent.”

Helpful Report

Posted 4 years ago

“I rang several courier companies to be told a delivery may take much longer than required and then I found Fastway Couriers. I have to recommend this company 100% not only for the next morning delivery but also their professionalism and friendliness especially the Tuam depot branch. Thank you Matthew for taking our speedy request on board, contacted Fastway yesterday, delivered this morning early. Excellent Service, Highly Recommend this courier company.”

Helpful Report

Posted 4 years ago

“I received an email today claiming my package was delivered to my address yesterday, it wasn't! They either delivered to the wrong address or they didn't deliver it all.”

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Posted 4 years ago

“When I pay for home delivery I expect home delivery I ordered something from Powercity in Naas for delivery to Newbridge I got email from Powercity saying item would be delivered 3 days later which I thought was quite a long time as it’s only about 20 kms After 3 weeks item had still not been delivered although tracking said it was delivered and signed for so I contacted Powercity who told me package was left at Eurostar shop about 500 meters away no idea why they would do this and expect me to know it was left there This has to be the very worst courier company in the country and I can’t understand why a reputable company like Powercity use them when there are much better courier companies out there”

Helpful Report

Posted 4 years ago

“Should be closed down cowboys. Use a proper company like DPD . Parcels damaged and thrown at your gate and not to your door. Prime time should investigate this company for bad service . Dangerous drivers and poor management. Avoid”

Helpful Report

Posted 4 years ago

“I had a Sports Direct delivery due last week and I was anticipating it arriving last Friday after I received notification that the parcel was loaded onto the Courier's van at 6am on Friday.... No sign of them.... Then the next day the status had changed to 'parcel delivered at 8:34 am'... This is 100% false. No one delivered anything as I would've seen the vehicle due to where my house is situated and plus I was working from home, beside the front window at that time. Reached out to Fastway and received a generic response email and then nothing since after multiple emails... They should be shut down for this and be investigated.”

Helpful Report

Posted 4 years ago

“I had a Sports Direct delivery due last week and I was anticipating it arriving last Friday after I received notification that the parcel was loaded onto the Courier's van at 6am on Friday.... No sign of them.... Then the next day the status had changed to 'parcel delivered at 8:34 am'... This is 100% false. No one delivered anything as I would've seen the vehicle due to where my house is situated and plus I was working from home, beside the front window at that time. Reached out to Fastway and received a generic response email and then nothing since after multiple emails... DO NOT USE ANY COMPANY THAT USES THEM AS A COURIER... THEY SHOULD BE SHUT DOWN!”

Helpful Report

Posted 4 years ago

“Just absolutely horrendous! Only giving 1 star because you can't give less! This is the 2nd time they've screwed up. They seemingly cannot find my house even though they have delivered before. They keep sending my package for no reason between Cork and Southwest Depots? As of yesterday, FLAT OUT LIED ABOUT DELIVERY, ME SIGNING FOR ITEM AND ATTEMPTING TO RING ME!!! DID NOT HAPPEN, HOME ALL DAY!!! NO IDEA WHERE MY PACKAGE HAS BEEN DELIVERED TO? €200 WORTH OF CLOTHES THAT I WANTED!!! They need to be shut down badly, absolutely disgraceful! So angry!!”

Helpful Report

Posted 4 years ago

“AVOID AVOID sent parcel, and was returned to me with no excuses had wrote on it returned due to covid, contacted fast way they said the reciver was not accepting parcels, to later find out no delivery attempt was made, as receiver has all in place for accepting parcels, and records kept for all contact to delivery Address.”

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Posted 4 years ago

“Aparantly refuse to deliver to my house. Gave no excuse this is the 3rd delivery that I have aparantly refused even tho the parcel didn’t go out for delivery”

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Posted 4 years ago

“Absolutely disgracefull service my parcel has been sitting in their depot 8 days now I'm still waiting to recieve it ....I've emailed lots times to no avail they have never replyed to one query AVOID AVOID AVOID ever useing fastway no way to contact them for information should be closed down for being totally useless delivery company !!! If you order online and they use fastway to deliver run like the wind and order elsewhere!!”

Helpful Report

Posted 4 years ago

“Absolutely horrific customer service. Do not order off any company that uses Fastway. They have botched 2 orders off of me in the space of 4 weeks. Drivers did not text or call or ring doorbell (I live in an apt complex) & I was home on both occasions. Impossible to get anyone on the phone and I have sent countless e-mails during this time to no effect. Fastway admit no responsibility but keep sending back messages saying they ' delivered' with very little information in messages. They have no interest in establishing what happened to my almost €250 worth of goods and I did not sign for the items. I have received deliveries from DHL & DPD during this time frame with absolutely zero issues. If there was an option to give minus 10 here I would. The '1' is misleading.”

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Posted 4 years ago

“I know every single review is the exact same. But I’m going to give mine anyway. Doesn’t even deserve a star. I ordered my items on Saturday and payed €10 for it to be delivered in 3 days time. So naturally I assumed it’d be here by Wednesday. I got a notification to say my parcel was in the Bay on Monday morning and would arrive the day after. It’s now Thursday and my parcel is still sitting in the bay. I didn’t spend €10 for it to be delivered considerably late”

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Posted 4 years ago

“They are scammers The worst service I've ever seen. It's impossible to contact them and the tracking system is completely useless. After 1 week still waiting to receive 2 parcels from Dublin to Dublin...unbelievable! They are scammers don't use them at all!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Avoid – Booked in a parcel to be collected from my home but after waiting around all day for the collection they never turned up. Tried to call the Cork depot for an explanation but got no answer… just a looped message telling to press 1 for customer service or 2 for accounts. As per the website my only option was to re-book the collection… after already wasting a whole day waiting for collection why would I sign up for another??? Still haven’t heard a word from them as to why they never turned up. Absolutely appalling service”

Helpful Report

Posted 4 years ago

Fastway Couriers Ireland is rated 1.1 based on 576 reviews